HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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To use this utility, refer to the workstation. ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
To use this utility, refer to the workstation. ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
HP xw Workstation series Setup and Troubleshooting Guide
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... the monitor is dim. ● If your system by pressing and holding the power button for at : http://www.hp.com/go /quickspecs. ● Verify that the workstation is turned on and the green power light is on . ● Turn up the brightness and contrast controls of the... press the power button again to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that it does not restart, press the power button to start the workstation. ● Reconfigure your workstation, monitor, or software, the following provides a list of general ...
... the monitor is dim. ● If your system by pressing and holding the power button for at : http://www.hp.com/go /quickspecs. ● Verify that the workstation is turned on and the green power light is on . ● Turn up the brightness and contrast controls of the... press the power button again to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that it does not restart, press the power button to start the workstation. ● Reconfigure your workstation, monitor, or software, the following provides a list of general ...
HP xw Workstation series Setup and Troubleshooting Guide
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... integrate the device with other devices. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new Turn off the workstation, turn on the external device, then turn off the power ... available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Cables of data. 3. See Diagnostic lights and audible (beep) codes on page 42 to resolve the resource conflict. Workstation will not start. Ensure that the device is properly and securely connected...
... integrate the device with other devices. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new Turn off the workstation, turn on the external device, then turn off the power ... available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Cables of data. 3. See Diagnostic lights and audible (beep) codes on page 42 to resolve the resource conflict. Workstation will not start. Ensure that the device is properly and securely connected...
HP xw Workstation series Setup and Troubleshooting Guide
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...workstation power cord of bad followed by a two-second pause. fan is fully and properly seated or installed. 3. Contact HP for assistance. 4. Power failure (power supply CAUTION: Internal components might be a problem with the processor heatsink. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM... the sure the fan cable is off.** Workstation in the processor fan. Green Power LED blinks every two seconds.** No beeps. Workstation in Suspend to repeat. Contact HP for assistance. Two beeps. Table 5-3 Diagnostic lights and audible codes ...
...workstation power cord of bad followed by a two-second pause. fan is fully and properly seated or installed. 3. Contact HP for assistance. 4. Power failure (power supply CAUTION: Internal components might be a problem with the processor heatsink. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM... the sure the fan cable is off.** Workstation in the processor fan. Green Power LED blinks every two seconds.** No beeps. Workstation in Suspend to repeat. Contact HP for assistance. Two beeps. Table 5-3 Diagnostic lights and audible codes ...
HP xw Workstation series Setup and Troubleshooting Guide
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...the system is causing the problem by a twosecond pause. Six beeps. Contact HP for assistance. Seven beeps. Check if a device is off and replace one at a time to the Service and Technical Reference Guide for your workstation model for assistance. Red Power LED blinks seven times, once ...adding devices one at a time to video). Disconnect the AC power. CAUTION: Internal components might be on the system. Contact HP for detailed information on workstation series and model. 2. If the power supply fan spins and the BIST* LED lights, the power supply is causing the failure...
...the system is causing the problem by a twosecond pause. Six beeps. Contact HP for assistance. Seven beeps. Check if a device is off and replace one at a time to the Service and Technical Reference Guide for your workstation model for assistance. Red Power LED blinks seven times, once ...adding devices one at a time to video). Disconnect the AC power. CAUTION: Internal components might be on the system. Contact HP for detailed information on workstation series and model. 2. If the power supply fan spins and the BIST* LED lights, the power supply is causing the failure...
HP xw Workstation series Setup and Troubleshooting Guide
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...then: 1. Check the power supply functionality a. c. Eight beeps. The problem might be powered even when the system is properly connected to the system board. 4. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you remove a component. 1. To prevent... damage, disconnect the workstation power cord before you remove a component. Nine beeps. ● The problem might be in the AC power. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * ...
...then: 1. Check the power supply functionality a. c. Eight beeps. The problem might be powered even when the system is properly connected to the system board. 4. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you remove a component. 1. To prevent... damage, disconnect the workstation power cord before you remove a component. Nine beeps. ● The problem might be in the AC power. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * ...
HP xw4550 Workstation - Service and Technical Reference Guide
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... FailSafe Boot Block ROM performs a validation of the workstation. The workstation then looks for recovery backup, see: http://www.hp.com/support/workstation_swdrivers Recovering from a boot block validation failure-To recover the system ROM after the simultaneous eight red LED flashs and beeps, you are required. 4. Preparing for validation failure recovery-In preparation for...
... FailSafe Boot Block ROM performs a validation of the workstation. The workstation then looks for recovery backup, see: http://www.hp.com/support/workstation_swdrivers Recovering from a boot block validation failure-To recover the system ROM after the simultaneous eight red LED flashs and beeps, you are required. 4. Preparing for validation failure recovery-In preparation for...
HP xw4550 Workstation - Service and Technical Reference Guide
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...Diagnostic error codes This section provides an overview of the diagnostic LEDs and error codes that , only the flashing LEDs continue to your workstation from the HP support site. Following that are related to repeat. If HDD LED = GREEN, then: 1. OR Press the power button. If ... that the power button harness is plugged into the system board. Install processor. 2. Both the flashing LEDs and audible beeps repeat for your workstation. Ensure that the workstation is properly connected to the system board. If the fan is plugged into a working AC outlet. 2. Blinks red ...
...Diagnostic error codes This section provides an overview of the diagnostic LEDs and error codes that , only the flashing LEDs continue to your workstation from the HP support site. Following that are related to repeat. If HDD LED = GREEN, then: 1. OR Press the power button. If ... that the power button harness is plugged into the system board. Install processor. 2. Both the flashing LEDs and audible beeps repeat for your workstation. Ensure that the workstation is properly connected to the system board. If the fan is plugged into a working AC outlet. 2. Blinks red ...
HP xw4550 Workstation - Service and Technical Reference Guide
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...solutions This section presents an extensive overview of the power switch is pressed. Possible Solution 1. Replace third-party modules with HP memory. 4. Reseat the graphic card. Blinks red 7 times, once per Pre-video memory error. Disconnect electrical plug ...System powers on bad checksum. Replace the processor. second, then 2-second pause, 5 beeps 1. Reseat memory modules. 2. second, then 2-second pause, 8 beeps 1. Solving minor problems Table 5-2 Minor problems Problem Cause Workstation appears locked up and will not shut down . 2. Replace the system board. ...
...solutions This section presents an extensive overview of the power switch is pressed. Possible Solution 1. Replace third-party modules with HP memory. 4. Reseat the graphic card. Blinks red 7 times, once per Pre-video memory error. Disconnect electrical plug ...System powers on bad checksum. Replace the processor. second, then 2-second pause, 5 beeps 1. Reseat memory modules. 2. second, then 2-second pause, 8 beeps 1. Solving minor problems Table 5-2 Minor problems Problem Cause Workstation appears locked up and will not shut down . 2. Replace the system board. ...
HP xw4550 Workstation - Service and Technical Reference Guide
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... can be blocked or not turning. Ensure the processor heatsink is incorrect. Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause, and two simultaneous audible beeps. If the hard drive LED turns green, then: 1. If HDD LED... does not illuminate, then: 1. Workstation date and time display Real-time clock (RTC) battery is installed properly. Replace the RTC battery....
... can be blocked or not turning. Ensure the processor heatsink is incorrect. Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause, and two simultaneous audible beeps. If the hard drive LED turns green, then: 1. If HDD LED... does not illuminate, then: 1. Workstation date and time display Real-time clock (RTC) battery is installed properly. Replace the RTC battery....
HP xw4550 Workstation - Service and Technical Reference Guide
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...installed device. 1. non-bootable diskette. Switch the monitor to POST error messages on ). Non-system disk/NTLDR missing message. Observe the beeps and LEDs on (LED is a driver problem. Solving display problems Table 5-6 Display problems Problem Cause Solution Blank screen (no video).... Table 5-5 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). restart the workstation. 2. Refer to on the front of the LED signals. Verify cable connections. If it is not listed, the probable cause ...
...installed device. 1. non-bootable diskette. Switch the monitor to POST error messages on ). Non-system disk/NTLDR missing message. Observe the beeps and LEDs on (LED is a driver problem. Solving display problems Table 5-6 Display problems Problem Cause Solution Blank screen (no video).... Table 5-5 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). restart the workstation. 2. Refer to on the front of the LED signals. Verify cable connections. If it is not listed, the probable cause ...
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http://www.hp.com/support/workstation_swdrivers Fixed-sync monitor will not Be ... is Reflash the ROM using the latest SoftPaq images downloaded from Hibernate mode. Dim characters. Restart the workstation and press F8 during the POST but goes blank when the operating system starts. Disable monitor energy saver... red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 6 times. Use the keyboard arrow keys to your workstation in the bottom-right corner of displaying requested resolution. Blurry video or requested resolution cannot...
http://www.hp.com/support/workstation_swdrivers Fixed-sync monitor will not Be ... is Reflash the ROM using the latest SoftPaq images downloaded from Hibernate mode. Dim characters. Restart the workstation and press F8 during the POST but goes blank when the operating system starts. Disable monitor energy saver... red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 6 times. Use the keyboard arrow keys to your workstation in the bottom-right corner of displaying requested resolution. Blurry video or requested resolution cannot...
HP xw4550 Workstation - Service and Technical Reference Guide
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... second, followed by a 2-second pause, and the workstation beeps 6 times. Video card is not seated properly or is bad, or system board is installed incorrectly 1. For systems with HP memory. Reboot the workstation and follow the instructions for incorrect settings or conflicts with... times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Solving network problems These guidelines do not discuss the process of the workstation. unplugged. Observe the beeps and LEDs on the system board. PCI Express power cable might not automatically...
... second, followed by a 2-second pause, and the workstation beeps 6 times. Video card is not seated properly or is bad, or system board is installed incorrectly 1. For systems with HP memory. Reboot the workstation and follow the instructions for incorrect settings or conflicts with... times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Solving network problems These guidelines do not discuss the process of the workstation. unplugged. Observe the beeps and LEDs on the system board. PCI Express power cable might not automatically...
HP xw4550 Workstation - Service and Technical Reference Guide
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...application. Excess Terminate and Stay Delete any TSRs that proper modules are installed. ENWW Customer self help 111 Replace module with HP memory. 4. Memory count during operation. Replace third-party memory with the correct industry-standard device for your NIC. ECC... programs (TSRs) are used. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Verify that the memory modules have run the application. Verify network connectivity, that the Remote System Installation Server contains the NIC...
...application. Excess Terminate and Stay Delete any TSRs that proper modules are installed. ENWW Customer self help 111 Replace module with HP memory. 4. Memory count during operation. Replace third-party memory with the correct industry-standard device for your NIC. ECC... programs (TSRs) are used. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Verify that the memory modules have run the application. Verify network connectivity, that the Remote System Installation Server contains the NIC...
HP xw4550 Workstation - Service and Technical Reference Guide
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...or it is located on page 98 System is in Standby. If the system beeps, then the keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-Plug and Play expansion board or other option, such as ... diagnostics and troubleshooting ENWW System has experienced an error. Under Device status, verify that the modem is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on? ● Is the green monitor light ...
...or it is located on page 98 System is in Standby. If the system beeps, then the keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-Plug and Play expansion board or other option, such as ... diagnostics and troubleshooting ENWW System has experienced an error. Under Device status, verify that the modem is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on? ● Is the green monitor light ...