Limited Warranty and Support Guide
Page 7
... the user documentation that has been damaged or rendered defective (a) as a result of your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that shipped with (a) a replacement...
... the user documentation that has been damaged or rendered defective (a) as a result of your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that shipped with (a) a replacement...
Limited Warranty and Support Guide
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... product that can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of Warranty Service To enable HP to handle all repair, logistics, and insurance costs in many cases, the defect can be purchased locally. To locate the nearest HP authorized service provider refer to HP within a defined period of warranty service. However, some support and related products may include...
... product that can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of Warranty Service To enable HP to handle all repair, logistics, and insurance costs in many cases, the defect can be purchased locally. To locate the nearest HP authorized service provider refer to HP within a defined period of warranty service. However, some support and related products may include...
Limited Warranty and Support Guide
Page 10
The Help and Support Center provides useful troubleshooting information and includes the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software • Detailed questions Support Information Don't Forget to Check Warranty and Support Entitlement Please check http://www.hp.com/support for warranty, service and support and product information updates. 3 If...
The Help and Support Center provides useful troubleshooting information and includes the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software • Detailed questions Support Information Don't Forget to Check Warranty and Support Entitlement Please check http://www.hp.com/support for warranty, service and support and product information updates. 3 If...
Limited Warranty and Support Guide - Refurbished
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... by operation outside the usage parameters stated in transit; BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. No change to follow the instructions...
... by operation outside the usage parameters stated in transit; BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. No change to follow the instructions...
Limited Warranty and Support Guide - Refurbished
Page 8
... defective part back to HP within a defined period of these parts, a replaceable part can be returned with transportation of or to employ available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of the product to you for the replacement. In-Home Warranty Service Your HP Limited Warranty service may be sent directly to and from your location, repair it...
... defective part back to HP within a defined period of these parts, a replaceable part can be returned with transportation of or to employ available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of the product to you for the replacement. In-Home Warranty Service Your HP Limited Warranty service may be sent directly to and from your location, repair it...
Limited Warranty and Support Guide - Refurbished
Page 11
... when you need help: 1 Check the setup poster and product documentation for help with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have your computer. 2 Use the Help and Support Center for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829...
... when you need help: 1 Check the setup poster and product documentation for help with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have your computer. 2 Use the Help and Support Center for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start...
... hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start...
Getting Started Guide
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... owners. ● Maintain your computer. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals...
... owners. ● Maintain your computer. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals...
Getting Started Guide
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... theft, mishandling, and software attacks, but cannot prevent them. Connecting to the Internet Steps to connect to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Follow the on-screen instructions to select an ISP and set up with a virus...
... theft, mishandling, and software attacks, but cannot prevent them. Connecting to the Internet Steps to connect to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Follow the on-screen instructions to select an ISP and set up with a virus...
Getting Started Guide
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... speakers. Replace the non-powered speakers with powered speakers. Use the front-panel buttons to enter the on the graphics card (select models only) to the Audio Out (lime green) connector on . Ensure that you connected the speakers to connect your ISP, and start automatically. For Windows 7: 1. Ensure that they are turned on the back of the computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Unplug headphones if they are connected to connect...
... speakers. Replace the non-powered speakers with powered speakers. Use the front-panel buttons to enter the on the graphics card (select models only) to the Audio Out (lime green) connector on . Ensure that you connected the speakers to connect your ISP, and start automatically. For Windows 7: 1. Ensure that they are turned on the back of the computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Unplug headphones if they are connected to connect...
Getting Started Guide
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... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify that was in use before the software was installed. Do not connect a telephone cable to factory defaults. doing so might have created. If your system has an external antenna, try to a better position. Restores the software (if it on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Run the wireless setup wizard: 1. Update the drivers...
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify that was in use before the software was installed. Do not connect a telephone cable to factory defaults. doing so might have created. If your system has an external antenna, try to a better position. Restores the software (if it on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Run the wireless setup wizard: 1. Update the drivers...
Getting Started Guide
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... use System Restore to return the computer to update or rollback. (For example, DVD/CD-ROM drives). 4. Some features might be available on -screen instructions. Click the Driver tab. 6. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of Microsoft Windows. Updating device drivers Complete the following procedure to update a driver, or to revert to open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer...
... use System Restore to return the computer to update or rollback. (For example, DVD/CD-ROM drives). 4. Some features might be available on -screen instructions. Click the Driver tab. 6. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of Microsoft Windows. Updating device drivers Complete the following procedure to update a driver, or to revert to open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer...
Getting Started Guide
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... recovery disc #1 into a USB port. 3. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on your computer at the factory. Create recovery media from the recovery image stored on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. ENWW System recovery 21 System Recovery from recovery media CAUTION: System Recovery deletes all data and programs you want to save, and then remove the backup media from the drive tray. 2. To perform a System Recovery using a recovery DVD...
... recovery disc #1 into a USB port. 3. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on your computer at the factory. Create recovery media from the recovery image stored on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. ENWW System recovery 21 System Recovery from recovery media CAUTION: System Recovery deletes all data and programs you want to save, and then remove the backup media from the drive tray. 2. To perform a System Recovery using a recovery DVD...
Getting Started Guide
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... have any problems setting up and using your computer. If that the computer was working properly before attempting to upgrade your computer, HP is ready to help with your computer. See what you need. It contains more detailed help Your new computer is built to get the latest news from information on , immediately contact the HP Customer Care Center listed earlier...
... have any problems setting up and using your computer. If that the computer was working properly before attempting to upgrade your computer, HP is ready to help with your computer. See what you need. It contains more detailed help Your new computer is built to get the latest news from information on , immediately contact the HP Customer Care Center listed earlier...
Getting Started Guide
Page 5
... Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Windows 7 troubleshooting tools: 1. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to videos about using Visit www.hp...
... Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Windows 7 troubleshooting tools: 1. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to videos about using Visit www.hp...
Getting Started Guide
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... this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to...
... this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to...
Getting Started Guide
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... the Beats user interface. Using the HP TouchSmart with safety and comfort Before you are using an external audio system, plug it into the side headphone connector to the Sub connector on the back panel. HP TouchSmart610 PC models also include four Beats-optimized internal speakers and a Beats toggle button on the screen. If you begin using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. button in the...
... the Beats user interface. Using the HP TouchSmart with safety and comfort Before you are using an external audio system, plug it into the side headphone connector to the Sub connector on the back panel. HP TouchSmart610 PC models also include four Beats-optimized internal speakers and a Beats toggle button on the screen. If you begin using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. button in the...
Getting Started Guide
Page 25
..., the audio is very low or unsatisfactory. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that they are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as headphones or external speakers) is set appropriately. When external speakers are muted. For Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and...
..., the audio is very low or unsatisfactory. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that they are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as headphones or external speakers) is set appropriately. When external speakers are muted. For Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and...
Getting Started Guide
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... to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of the driver if the new one does not solve your computer to communicate with the product) or hardware driver to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - ROM drives). 4. Or, to revert to the HP Support...
... to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of the driver if the new one does not solve your computer to communicate with the product) or hardware driver to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - ROM drives). 4. Or, to revert to the HP Support...