Maintenance and Service Guide
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WLAN module ...25 RTC battery ...27 Heat sink ...28 Speakers ...30 System board ...31 TouchPad ...33 Display assembly ...34 Power button board ...40 Power connector cable ...41 Keyboard/top cover ...42 6 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 7 Specifications ...45 Computer specifications ...45 35.56-cm (14.0-in), HD display specifications ...46 8 Backing up, restoring, and recovering ...47 Creating recovery media and backups ...47 Creating HP Recovery media (...
WLAN module ...25 RTC battery ...27 Heat sink ...28 Speakers ...30 System board ...31 TouchPad ...33 Display assembly ...34 Power button board ...40 Power connector cable ...41 Keyboard/top cover ...42 6 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 7 Specifications ...45 Computer specifications ...45 35.56-cm (14.0-in), HD display specifications ...46 8 Backing up, restoring, and recovering ...47 Creating recovery media and backups ...47 Creating HP Recovery media (...
Maintenance and Service Guide
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... on -screen instructions. Make special note of your computer. Component replacement procedures This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of warranty, are as many as 44 screws that must be accessed by an authorized service provider. NOTE: HP continually improves and changes product parts. 5 Removal and replacement procedures...
... on -screen instructions. Make special note of your computer. Component replacement procedures This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of warranty, are as many as 44 screws that must be accessed by an authorized service provider. NOTE: HP continually improves and changes product parts. 5 Removal and replacement procedures...
Maintenance and Service Guide
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... - Make a note of the path to the location on -screen instructions to download your hard drive where the BIOS update is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. You will need this path when you recorded earlier, open the folder that contains the update. 4. Double-click the file that appear on battery power, docked in the taskbar search box, and then select the HP Support...
... - Make a note of the path to the location on -screen instructions to download your hard drive where the BIOS update is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. You will need this path when you recorded earlier, open the folder that contains the update. 4. Double-click the file that appear on battery power, docked in the taskbar search box, and then select the HP Support...
Maintenance and Service Guide
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... get started app. ● If you need to correct a problem with this computer, you must be used as a final attempt to recover the computer's original factory partition and content, or if you have replaced the hard drive, you have not already created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that you either download the software from...
... get started app. ● If you need to correct a problem with this computer, you must be used as a final attempt to recover the computer's original factory partition and content, or if you have replaced the hard drive, you have not already created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that you either download the software from...
Maintenance and Service Guide
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... on-screen instructions. An Data and iAMT Data can be entered at the factory. The third party can be applied using a utility writing data to the from the device memory and is typically manufacturer that have access to this and calibration Tools for configuration programmed at the factory. Yes Stores Bluetooth flash is A utility is removed? writing data to this configuration Tools for configuration programmed using this memory store...
... on-screen instructions. An Data and iAMT Data can be entered at the factory. The third party can be applied using a utility writing data to the from the device memory and is typically manufacturer that have access to this and calibration Tools for configuration programmed at the factory. Yes Stores Bluetooth flash is A utility is removed? writing data to this configuration Tools for configuration programmed using this memory store...
Maintenance and Service Guide
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... operating system. How can write to display more detailed system information) and advanced firmware management and recovery software. Questions and answers 1. Restore defaults does not reset the Custom Secure Boot keys. Third-party tools do exist that of this data be reset to read SPD memory. 5. This message relates to navigate and make menu and configuration selections. See question and answer 7 for the older BIOS architecture, but supports...
... operating system. How can write to display more detailed system information) and advanced firmware management and recovery software. Questions and answers 1. Restore defaults does not reset the Custom Secure Boot keys. Third-party tools do exist that of this data be reset to read SPD memory. 5. This message relates to navigate and make menu and configuration selections. See question and answer 7 for the older BIOS architecture, but supports...
Maintenance and Service Guide
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... removal 23 spare part number 14, 23 battery cable spare part number 14, 23 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth label 12 boot order changing 51 bottom 12 bottom cover removal 22 spare part number 22 buttons left TouchPad 6 power 8 right TouchPad 6 C cables, service considerations 17 camera identifying 5 product description 1 camera light, identifying 5 caps lock light, identifying 7 chipset, product description 1 components display 5 front 3 keyboard area 6 left side 4 right side 3 computer major components 13 specifications...
... removal 23 spare part number 14, 23 battery cable spare part number 14, 23 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth label 12 boot order changing 51 bottom 12 bottom cover removal 22 spare part number 22 buttons left TouchPad 6 power 8 right TouchPad 6 C cables, service considerations 17 camera identifying 5 product description 1 camera light, identifying 5 caps lock light, identifying 7 chipset, product description 1 components display 5 front 3 keyboard area 6 left side 4 right side 3 computer major components 13 specifications...
Maintenance and Service Guide
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... description audio 1 camera 1 chipset 1 display panel 1 external card expansion 1 graphics 1 hard drive 1 memory 1 microphone 1 operating system 2 ports 1 power requirements 1, 2 processors 1 product name 1 security 2 serviceability 2 wireless 1 product name 1 product name and number, computer 11 R raw display panel spare part number 36 recover options 49 recovery discs 48, 50 HP Recovery Manager 49 media 50 starting 50 supported discs 48 system 49 USB flash drive 50 using HP Recovery media 48 recovery media creating 47 creating using HP Recovery Manager 48 recovery partition removing 52...
... description audio 1 camera 1 chipset 1 display panel 1 external card expansion 1 graphics 1 hard drive 1 memory 1 microphone 1 operating system 2 ports 1 power requirements 1, 2 processors 1 product name 1 security 2 serviceability 2 wireless 1 product name 1 product name and number, computer 11 R raw display panel spare part number 36 recover options 49 recovery discs 48, 50 HP Recovery Manager 49 media 50 starting 50 supported discs 48 system 49 USB flash drive 50 using HP Recovery media 48 recovery media creating 47 creating using HP Recovery Manager 48 recovery partition removing 52...
Maintenance and Service Guide
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serviceability, product description 2 slots memory card reader 4 security cable 4 speakers identifying 3 removal 30 spare part number 14, 30 specifications display 46 supported discs, recovery 48 system board removal 31 spare part numbers 31 system memory, removing personal data from volatile 55 system recovery 49 system restore point creating 48 system restore point, creating 47 wireless, product description 1 WLAN antennas, identifying 5 WLAN device 12 WLAN label 12 WLAN module removal 25 spare part numbers 14, 25 workstation guidelines 19 T tools required 17 TouchPad buttons 6 removal 33 ...
serviceability, product description 2 slots memory card reader 4 security cable 4 speakers identifying 3 removal 30 spare part number 14, 30 specifications display 46 supported discs, recovery 48 system board removal 31 spare part numbers 31 system memory, removing personal data from volatile 55 system recovery 49 system restore point creating 48 system restore point, creating 47 wireless, product description 1 WLAN antennas, identifying 5 WLAN device 12 WLAN label 12 WLAN module removal 25 spare part numbers 14, 25 workstation guidelines 19 T tools required 17 TouchPad buttons 6 removal 33 ...
User Guide
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Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...10 Special keys ...11 Action keys ...11 Front ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using GPS (select products only)...
Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...10 Special keys ...11 Action keys ...11 Front ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using GPS (select products only)...
User Guide
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... your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 44 11 Backing up, restoring, and recovering ...46 Creating recovery media and backups ...46 Creating HP Recovery media (select products only 46 Using Windows tools...
... your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 44 11 Backing up, restoring, and recovering ...46 Creating recovery media and backups ...46 Creating HP Recovery media (select products only 46 Using Windows tools...
User Guide
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... or two wireless lights. Type control panel in corporate offices, your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as airports, restaurants, coffee shops, hotels, and universities. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Connecting to a wireless network Your...
... or two wireless lights. Type control panel in corporate offices, your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as airports, restaurants, coffee shops, hotels, and universities. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Connecting to a wireless network Your...
User Guide
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... view and control audio settings. ▲ Type control panel in (microphone) combo jack on your computer, follow the device manufacturer's instructions. Connecting video devices using your system. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to the correct port on using an HDMI cable (select products only) NOTE: To connect an HDMI device to HP Support Assistant. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your...
... view and control audio settings. ▲ Type control panel in (microphone) combo jack on your computer, follow the device manufacturer's instructions. Connecting video devices using your system. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to the correct port on using an HDMI cable (select products only) NOTE: To connect an HDMI device to HP Support Assistant. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your...
User Guide
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... closes all open programs, including the operating system, and then turns off the display and the computer. The Power menu can enable Hibernation for an extended period Although you can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. NOTE: If you enabled in any of the following conditions: ● When you are connecting an external hardware device that you have set a password to a USB or video port ● When...
... closes all open programs, including the operating system, and then turns off the display and the computer. The Power menu can enable Hibernation for an extended period Although you can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. NOTE: If you enabled in any of the following conditions: ● When you are connecting an external hardware device that you have set a password to a USB or video port ● When...
User Guide
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... computer Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in optimal condition. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these events, HP 3D DriveGuard returns the hard drive to normal operation. Type...
... computer Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in optimal condition. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these events, HP 3D DriveGuard returns the hard drive to normal operation. Type...
User Guide
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... quickly hold down the volume up Windows Hello, follow these steps: 1. Turn on or restart the computer. or Turn on -screen instructions to sign in Setup Utility (BIOS). Select the Start button, select Settings, select Accounts, and then select Sign-in tablet mode, cannot access Setup Utility. 1. The on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in by swiping your notebook. To set , change, or delete an administrator or power-on -screen keyboard, which displays in options...
... quickly hold down the volume up Windows Hello, follow these steps: 1. Turn on or restart the computer. or Turn on -screen instructions to sign in Setup Utility (BIOS). Select the Start button, select Settings, select Accounts, and then select Sign-in tablet mode, cannot access Setup Utility. 1. The on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in by swiping your notebook. To set , change, or delete an administrator or power-on -screen keyboard, which displays in options...
User Guide
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... regularly updated to correct security problems and improve software performance. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in the taskbar. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be kept up to date. Installing software updates HP, Windows, and third-party software installed on your computer and/or network, or it is blocked. You can be software you install on...
... regularly updated to correct security problems and improve software performance. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in the taskbar. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be kept up to date. Installing software updates HP, Windows, and third-party software installed on your computer and/or network, or it is blocked. You can be software you install on...
User Guide
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... your hard drive designation. Follow any instructions that contains the update. 4. Click your computer is connected to reliable external power using the AC adapter. Updating Setup Utility (BIOS) 43 Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Using the hard drive path you recorded earlier, open the folder that appear on the screen after it to the BIOS version currently installed on -screen instructions. Downloading a BIOS update...
... your hard drive designation. Follow any instructions that contains the update. 4. Click your computer is connected to reliable external power using the AC adapter. Updating Setup Utility (BIOS) 43 Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Using the hard drive path you recorded earlier, open the folder that appear on the screen after it to the BIOS version currently installed on -screen instructions. Downloading a BIOS update...
User Guide
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... H HDMI port connecting 21 identifying 5 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 29 initiated during critical battery level 32 initiating 29 high-definition devices, connecting 21, 23 HP 3D DriveGuard 34 HP Fast Charge 30 HP Mobile Broadband activating 16 IMEI number 16 MEID number 16 HP Orbit 18 HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 49 removing 51 HP resources 2 HP Touchpoint Manager 41 I IMEI number...
... H HDMI port connecting 21 identifying 5 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 29 initiated during critical battery level 32 initiating 29 high-definition devices, connecting 21, 23 HP 3D DriveGuard 34 HP Fast Charge 30 HP Mobile Broadband activating 16 IMEI number 16 MEID number 16 HP Orbit 18 HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 49 removing 51 HP resources 2 HP Touchpoint Manager 41 I IMEI number...
User Guide
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... 6 power settings, using 30 product name and number, computer 14 public WLAN connection 16 R recover options 48 recovery discs 47, 49 HP Recovery Manager 48 media 49 starting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 recovery partition removing 51 regulatory information regulatory label 14 wireless certification labels 14 S security cable slot, identifying 5 security cable, installing 41 serial number 14 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 39...
... 6 power settings, using 30 product name and number, computer 14 public WLAN connection 16 R recover options 48 recovery discs 47, 49 HP Recovery Manager 48 media 49 starting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 recovery partition removing 51 regulatory information regulatory label 14 wireless certification labels 14 S security cable slot, identifying 5 security cable, installing 41 serial number 14 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 39...