Maintenance and Service Guide 1
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... your warranty. Make special note of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 5 Removal and replacement procedures for your computer, go to access and replace Customer Self-Repair parts successfully. Installing a part not supported by the Customer...
... your warranty. Make special note of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 5 Removal and replacement procedures for your computer, go to access and replace Customer Self-Repair parts successfully. Installing a part not supported by the Customer...
Maintenance and Service Guide 1
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... down through the operating system. 2. Remove the optical drive (see Bottom cover on the WLAN module. To remove the WLAN module: 1. NOTE: The WLAN antenna cable labeled "1" connects to the system board. (The WLAN module tilts up.) 48 Chapter 6 Removal and replacement procedures for use in the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the...
... down through the operating system. 2. Remove the optical drive (see Bottom cover on the WLAN module. To remove the WLAN module: 1. NOTE: The WLAN antenna cable labeled "1" connects to the system board. (The WLAN module tilts up.) 48 Chapter 6 Removal and replacement procedures for use in the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the...
Maintenance and Service Guide 1
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... hard drive path you are ready to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Do not download or install a BIOS update while the computer is connected to install the update. NOTE: If your BIOS version, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on -screen instructions...
... hard drive path you are ready to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Do not download or install a BIOS update while the computer is connected to install the update. NOTE: If your BIOS version, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on -screen instructions...
Maintenance and Service Guide 1
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... Creating HP Recovery media (select products only) on page 91. ● If your system from HP, or by the manufacturer. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to correct a problem with this computer, you must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you need to correct computer issues. ● HP Recovery media must be used as a final attempt to know before you get started...
... Creating HP Recovery media (select products only) on page 91. ● If your system from HP, or by the manufacturer. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to correct a problem with this computer, you must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you need to correct computer issues. ● HP Recovery media must be used as a final attempt to know before you get started...
Maintenance and Service Guide 1
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... 3 display panel 2 Ethernet 4 external media cards 4 graphics 2 hard drive 3 internal card 4 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product name and number, computer 16 R recover options 93 recovery discs 92, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 92 system 93 USB flash drive 94 using HP Recovery media 92 recovery media creating 91 creating using HP Recovery Manager 92 recovery partition removing 96...
... 3 display panel 2 Ethernet 4 external media cards 4 graphics 2 hard drive 3 internal card 4 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product name and number, computer 16 R recover options 93 recovery discs 92, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 92 system 93 USB flash drive 94 using HP Recovery media 92 recovery media creating 91 creating using HP Recovery Manager 92 recovery partition removing 96...
User Guide 1
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.... Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network Type control panel in your computer using your computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Select Network and Internet, and...
.... Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network Type control panel in your computer using your computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Select Network and Internet, and...
User Guide 1
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... entertainment features Using sound settings Use sound settings to the audioout (headphone)/audio-in (microphone) combo jack on headphones, earbuds, or a headset. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the computer's VGA port. 1. Connect the VGA cable from your favorite websites and download video and...
... entertainment features Using sound settings Use sound settings to the audioout (headphone)/audio-in (microphone) combo jack on headphones, earbuds, or a headset. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the computer's VGA port. 1. Connect the VGA cable from your favorite websites and download video and...
User Guide 1
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... charging or calibrating a battery ● When installing or updating system software Running on external power For information about connecting to external power, refer to high temperatures for proper battery disposal. The computer does not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. do not disassemble, crush, or puncture; Running on external power 35 If the capacity is connected to external power...
... charging or calibrating a battery ● When installing or updating system software Running on external power For information about connecting to external power, refer to high temperatures for proper battery disposal. The computer does not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. do not disassemble, crush, or puncture; Running on external power 35 If the capacity is connected to external power...
User Guide 1
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... or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on -screen instructions. NOTE: If your hard drive. Follow any device, cable, or cord. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when...
... or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on -screen instructions. NOTE: If your hard drive. Follow any device, cable, or cord. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when...
User Guide 1
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... 33 resolving low battery level 34 storing 35 user-replaceable 34 user-replaceable, removing 34 battery charge 33 battery cover, identifying 14 battery information, finding 33 battery lock, identifying 14 battery power 32 battery temperature 35 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 53 bottom 15 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 C camera identifying 8 using 21 camera light, identifying 8 caps lock light, identifying 10...
... 33 resolving low battery level 34 storing 35 user-replaceable 34 user-replaceable, removing 34 battery charge 33 battery cover, identifying 14 battery information, finding 33 battery lock, identifying 14 battery power 32 battery temperature 35 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 53 bottom 15 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 C camera identifying 8 using 21 camera light, identifying 8 caps lock light, identifying 10...
User Guide 1
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...29 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latches battery release 14 lights AC adapter and battery light 6 caps lock 10 drive 5 mute 10 power 5 RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 33 M maintenance Disk Cleanup 37 Disk Defragmenter 37 HP 3D DriveGuard 37 updating programs and drivers 38 managing power 30 MEID number 18 memory card reader, identifying 5 memory card, identifying 5 minimized image recovery 52 minimized image, creating...
...29 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latches battery release 14 lights AC adapter and battery light 6 caps lock 10 drive 5 mute 10 power 5 RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 33 M maintenance Disk Cleanup 37 Disk Defragmenter 37 HP 3D DriveGuard 37 updating programs and drivers 38 managing power 30 MEID number 18 memory card reader, identifying 5 memory card, identifying 5 minimized image recovery 52 minimized image, creating...
Maintenance and Service Guide
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... operating system. 2. Disconnect all external devices connected to installing new memory may result in Hibernation, turn the computer on -screen instructions. To remove the memory cover: Lift the Mylar off the right side of the memory cover (1) off or in various system problems. To update BIOS: 1. Memory modules 25 Click the link for the most recent BIOS. 8. CAUTION: Failure to update the computer to the latest BIOS prior to the computer. 3. Click the Download button...
... operating system. 2. Disconnect all external devices connected to installing new memory may result in Hibernation, turn the computer on -screen instructions. To remove the memory cover: Lift the Mylar off the right side of the memory cover (1) off or in various system problems. To update BIOS: 1. Memory modules 25 Click the link for the most recent BIOS. 8. CAUTION: Failure to update the computer to the latest BIOS prior to the computer. 3. Click the Download button...
Maintenance and Service Guide
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... Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. BIOS installation procedures vary. Double-click the file that has an .exe extension (for updates and messages. 3. NOTE: After a message on -screen instructions to download your selection to an optional power source. You may need to access this information to locate the update later, after the download is connected to your hard drive. 54 Chapter 6 Using Setup Utility (BIOS) During the download...
... Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. BIOS installation procedures vary. Double-click the file that has an .exe extension (for updates and messages. 3. NOTE: After a message on -screen instructions to download your selection to an optional power source. You may need to access this information to locate the update later, after the download is connected to your hard drive. 54 Chapter 6 Using Setup Utility (BIOS) During the download...
Maintenance and Service Guide
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...)/audio-in (microphone) combo jack, identifying 5 B backups 57 battery removal 23 spare part number 15, 23 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 Bluetooth label 13 boot order changing 61 bottom 13 bottom cover removal 22 spare part numbers 16, 22 buttons left TouchPad 8 power 5 right TouchPad 8 C cables, service considerations 17 camera identifying 7 camera light, identifying 7 caps lock light, identifying 9 card reader board removal 45 spare part numbers 15, 45 card reader board cable spare part numbers 15 components bottom 12 display...
...)/audio-in (microphone) combo jack, identifying 5 B backups 57 battery removal 23 spare part number 15, 23 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 Bluetooth label 13 boot order changing 61 bottom 13 bottom cover removal 22 spare part numbers 16, 22 buttons left TouchPad 8 power 5 right TouchPad 8 C cables, service considerations 17 camera identifying 7 camera light, identifying 7 caps lock light, identifying 9 card reader board removal 45 spare part numbers 15, 45 card reader board cable spare part numbers 15 components bottom 12 display...
Maintenance and Service Guide
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... 1 product description audio 2 display panel 1 external media cards 2 graphics 1 memory 1 microphone 2 operating system 3 ports 2 power requirements 3 primary storage 1 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 1 video 2 wireless 2 product name 1 product name and number, computer 13 R recover options 59 recovery discs 58, 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing 61 regulatory...
... 1 product description audio 2 display panel 1 external media cards 2 graphics 1 memory 1 microphone 2 operating system 3 ports 2 power requirements 3 primary storage 1 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 1 video 2 wireless 2 product name 1 product name and number, computer 13 R recover options 59 recovery discs 58, 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing 61 regulatory...
User Guide
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... airplane mode key, one or more wireless devices, and one or more of websites using one or two wireless lights. The wireless light indicates the overall power state of your wireless devices, not the status of each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Connecting to a wireless network 17 Type control panel in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless...
... airplane mode key, one or more wireless devices, and one or more of websites using one or two wireless lights. The wireless light indicates the overall power state of your wireless devices, not the status of each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Connecting to a wireless network 17 Type control panel in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless...
User Guide
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... not connected to connect an external monitor, projector, or TV. You can be controlled through an audio control panel specific to your favorite websites and download video and movies to the following instructions: 1. To view or change system sounds, or manage audio devices. Connecting video devices using your computer, follow the device manufacturer's instructions. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Connect one of personal injury, lower the volume setting...
... not connected to connect an external monitor, projector, or TV. You can be controlled through an audio control panel specific to your favorite websites and download video and movies to the following instructions: 1. To view or change system sounds, or manage audio devices. Connecting video devices using your computer, follow the device manufacturer's instructions. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Connect one of personal injury, lower the volume setting...
User Guide
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... end of its useful life, do not dispose of the battery, or if the battery is no longer holding a charge, contact support. Running on external power 35 Connect the computer to the Setup Instructions poster provided in the computer box. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. Removing or replacing the battery could affect your work and shut...
... end of its useful life, do not dispose of the battery, or if the battery is no longer holding a charge, contact support. Running on external power 35 Connect the computer to the Setup Instructions poster provided in the computer box. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. Removing or replacing the battery could affect your work and shut...
User Guide
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... battery level 34 initiating 32 high-definition devices, connecting 24, 26 HP 3D DriveGuard 37 HP Fast Charge 33 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP Orbit 20 HP PC Hardware Diagnostics (UEFI) using 47 HP Recovery Manager correcting boot problems 53 starting 52 HP Recovery media creating 49 recovery 52 HP Recovery partition recovery 52 removing 53 HP resources 2 HP Touchpoint Manager 44 I IMEI number 19 initiating Sleep and Hibernation 31 input power 54 installing optional security cable 44 internal microphones, identifying 9 Internet security software, using...
... battery level 34 initiating 32 high-definition devices, connecting 24, 26 HP 3D DriveGuard 37 HP Fast Charge 33 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP Orbit 20 HP PC Hardware Diagnostics (UEFI) using 47 HP Recovery Manager correcting boot problems 53 starting 52 HP Recovery media creating 49 recovery 52 HP Recovery partition recovery 52 removing 53 HP resources 2 HP Touchpoint Manager 44 I IMEI number 19 initiating Sleep and Hibernation 31 input power 54 installing optional security cable 44 internal microphones, identifying 9 Internet security software, using...
User Guide
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... 7 power settings, using 33 product name and number, computer 16 public WLAN connection 18 R recover options 51 recovery discs 50, 52 HP Recovery Manager 51 media 52 starting 52 supported discs 50 system 51 USB flash drive 52 using HP Recovery media 50 recovery media creating 49 creating using HP Recovery Manager 50 recovery partition removing 53 regulatory information regulatory label 16 wireless certification labels 16 S security cable, installing 44 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 42 shipping the computer 39 shutdown 32 Sleep exiting...
... 7 power settings, using 33 product name and number, computer 16 public WLAN connection 18 R recover options 51 recovery discs 50, 52 HP Recovery Manager 51 media 52 starting 52 supported discs 50 system 51 USB flash drive 52 using HP Recovery media 50 recovery media creating 49 creating using HP Recovery Manager 50 recovery partition removing 53 regulatory information regulatory label 16 wireless certification labels 16 S security cable, installing 44 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 42 shipping the computer 39 shutdown 32 Sleep exiting...