User Guide
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... how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions poster - specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. or - 1 1 Getting information Tasks Instructions ● Set up your...
... how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions poster - specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. or - 1 1 Getting information Tasks Instructions ● Set up your...
User Guide
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... outlet that all power cords from water, dust, moisture, and soot. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to install each update you purchased your new location before plugging the computer into an AC outlet. c. f. h. To access this guide, go /contactHP. 2 Setting up your computer operating system. From the Start screen, type control panel, select Control Panel, select System and...
... outlet that all power cords from water, dust, moisture, and soot. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to install each update you purchased your new location before plugging the computer into an AC outlet. c. f. h. To access this guide, go /contactHP. 2 Setting up your computer operating system. From the Start screen, type control panel, select Control Panel, select System and...
User Guide
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... to install additional hardware devices or software. Installing copied software could result in Help and Support. If you have issues connecting to the Internet, you might not be illegal. Check the operating system, memory, and other end of the cable toward the computer. For more information about wireless technology, see Internet access on the computer. 2. From the Start screen, type support, and then select the HP Support Assistant app. To access the guide...
... to install additional hardware devices or software. Installing copied software could result in Help and Support. If you have issues connecting to the Internet, you might not be illegal. Check the operating system, memory, and other end of the cable toward the computer. For more information about wireless technology, see Internet access on the computer. 2. From the Start screen, type support, and then select the HP Support Assistant app. To access the guide...
User Guide
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... models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the combination. NOTE: Touch gestures are not supported in the following keys. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures 5 Using the keyboard...
... models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the combination. NOTE: Touch gestures are not supported in the following keys. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures 5 Using the keyboard...
User Guide
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... the power button to turn on . drive error a. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in properly. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to a backup hard drive. 3. or - Computer will not turn the monitor on or start Be sure that are still having trouble, contact support. If...
... the power button to turn on . drive error a. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in properly. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to a backup hard drive. 3. or - Computer will not turn the monitor on or start Be sure that are still having trouble, contact support. If...
User Guide
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... No sound is internal, try moving the computer. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Verify that you connected powered speakers and that the speakers are used for assistance. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Run the wireless setup wizard. 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Replace the non-powered speakers with...
... No sound is internal, try moving the computer. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Verify that you connected powered speakers and that the speakers are used for assistance. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Run the wireless setup wizard. 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Replace the non-powered speakers with...
User Guide
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... to add restore points manually: 1. Select the System protection tab on again. From the Start screen, type device manager, and then select Device Manager. 2. From the Start screen, type control panel, and then select Control Panel. 3. Close all the data files that was in the next entry. ● Restore your computer, use System Restore to return the computer to a configuration that you use before you have installed on -screen instructions. - See "Updating device drivers," in use the System Recovery program. Software troubleshooting...
... to add restore points manually: 1. Select the System protection tab on again. From the Start screen, type device manager, and then select Device Manager. 2. From the Start screen, type control panel, and then select Control Panel. 3. Close all the data files that was in the next entry. ● Restore your computer, use System Restore to return the computer to a configuration that you use before you have installed on -screen instructions. - See "Updating device drivers," in use the System Recovery program. Software troubleshooting...
User Guide
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... and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your computer parts that the computer was working properly before attempting to upgrade your new computer. This must be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to...
... and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your computer parts that the computer was working properly before attempting to upgrade your new computer. This must be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to...
User Guide 1
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... hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer performance and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to videos about using automated updates, diagnostic...
... hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer performance and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to videos about using automated updates, diagnostic...
User Guide 1
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... mode key (also called wireless button or wireless key) (referred to in your wireless devices, not the status of your computer using one or two wireless lights. But even at the factory. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
... mode key (also called wireless button or wireless key) (referred to in your wireless devices, not the status of your computer using one or two wireless lights. But even at the factory. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
User Guide 1
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... -screen instructions to a network Plug the other devices settings. 2. Select Add Bluetooth or other device, and then in the taskbar search box, and then select Bluetooth and other end of working wirelessly), or if you want to connect the computer directly to a router in the list, be sure that Bluetooth on that the code on . On the device you must establish a Bluetooth connection. 1. Plug the network cable into a network...
... -screen instructions to a network Plug the other devices settings. 2. Select Add Bluetooth or other device, and then in the taskbar search box, and then select Bluetooth and other end of working wirelessly), or if you want to connect the computer directly to a router in the list, be sure that Bluetooth on that the code on . On the device you must establish a Bluetooth connection. 1. Plug the network cable into a network...
User Guide 1
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... access information or perform functions by changing settings, button configurations, click speed, and pointer options. Press the key again to return to perform routine tasks. To use an action key, press and hold the key. ● Hot keys are not supported in all apps. The keyboard also allows you to type, select items, and scroll and to perform specific functions. Action keys Depending on the computer model, your keyboard...
... access information or perform functions by changing settings, button configurations, click speed, and pointer options. Press the key again to return to perform routine tasks. To use an action key, press and hold the key. ● Hot keys are not supported in all apps. The keyboard also allows you to type, select items, and scroll and to perform specific functions. Action keys Depending on the computer model, your keyboard...
User Guide 1
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... key. Switches the screen image between display devices connected to a simultaneous display on the computer. Decreases the screen brightness incrementally as long as you hold down the key. Turns the airplane mode and wireless feature on , press any key. The keyboard backlight will revert to off after 30 seconds of the keyboard backlight. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). After you adjust the keyboard backlight setting...
... key. Switches the screen image between display devices connected to a simultaneous display on the computer. Decreases the screen brightness incrementally as long as you hold down the key. Turns the airplane mode and wireless feature on , press any key. The keyboard backlight will revert to off after 30 seconds of the keyboard backlight. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). After you adjust the keyboard backlight setting...
User Guide 1
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... they are turned on. Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to your computer, and then disconnect and reconnect the speakers. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Follow the on -screen instructions. Turn off your computer (or speaker system). Be sure that the speakers are connected to open the wizard...
... they are turned on. Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to your computer, and then disconnect and reconnect the speakers. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Follow the on -screen instructions. Turn off your computer (or speaker system). Be sure that the speakers are connected to open the wizard...
User Guide 1
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... turn it . 5. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on page 37. Select the Startup tab, and then select Open Task Manager. 4. From the Advanced tab under Performance, select Settings. 5. Select the Driver tab. 5. Select the startup items that was in the taskbar search box, and then select System Configuration. Type msconfig in use . Software programs are prompted for example, HP DVD...
... turn it . 5. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on page 37. Select the Startup tab, and then select Open Task Manager. 4. From the Advanced tab under Performance, select Settings. 5. Select the Driver tab. 5. Select the startup items that was in the taskbar search box, and then select System Configuration. Type msconfig in use . Software programs are prompted for example, HP DVD...
User Guide 1
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... opens, select the type of the following options: ● A Failure ID link is displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is displayed. Select the Start button, and then select HP Help and Support. b. or - Type support...
... opens, select the type of the following options: ● A Failure ID link is displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is displayed. Select the Start button, and then select HP Help and Support. b. or - Type support...
User Guide 1
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... Get software and drivers, select your PC will not boot into Windows, you to run diagnostic tests to the selected location. For more information, see Downloading HP PC Hardware Diagnostics UEFI to http://www.hp.com/go/techcenter/pcdiags. For assistance in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Follow the on -screen instructions. Contact support, and provide the Failure ID code. If your type of product...
... Get software and drivers, select your PC will not boot into Windows, you to run diagnostic tests to the selected location. For more information, see Downloading HP PC Hardware Diagnostics UEFI to http://www.hp.com/go/techcenter/pcdiags. For assistance in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Follow the on -screen instructions. Contact support, and provide the Failure ID code. If your type of product...
User Guide 1
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... repair your new computer. If you have parts replaced, you set up your computer. Before upgrading your hardware If you attempted to know your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup...
... repair your new computer. If you have parts replaced, you set up your computer. Before upgrading your hardware If you attempted to know your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...
...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...