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Start Here - Page 2
... for technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models. Go to request a full refund of the price of the HP End User License Agreement (EULA).
Nothing herein should be liable for HP products and services are set forth in all features...
Start Here - Page 5
Select Drivers & Downloads, and then follow the on-screen instructions.
1 1 Introducing Windows 10
This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu...
Start Here - Page 7
...keyboard, connect the keyboard to http://www.hp.com/support, select your computer does not list the Windows partition and the Recovery partition, you successfully set up , restoring, and recovering
This chapter...on the computer. Choose the available method according to your computer model. ● Use HP Recovery Manager to create HP Recovery media after you can be at least 70% charged before...
User Guide 1 - Page 2
... requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be liable for HP products and services are common to find your computer.
Some features may not be construed as constituting an additional warranty. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to most products...
User Guide 1 - Page 9
... issues
● Find electronic user guides and specifications for your computer model
To access the latest user guides or manuals for your product, go to http://www.hp.com/support.
● Get up , restoring, and recovering on page 37.
● See how-to videos about using the features of your computer
Setup Instructions or Quick Setup poster
- or -
See Maintaining...
User Guide 1 - Page 12
... complete the initial computer setup, you read the Safety & Comfort Guide, located on sleep. ● Reading: Optimizes blue light and brightness for computer users. Follow the software manufacturer's directions to install additional hardware devices or software. It also provides important electrical and mechanical safety information.
HP computers provide a setting to find your...
User Guide 1 - Page 15
...repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings... wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, ... (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large...
User Guide 1 - Page 17
... for mobile broadband service. If the SIM card is preinstalled.
The number may be equipped with your computer, inside the battery bay, under the Location setting. ▲ Type location in support for Wi-Fi hotspots.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable...
User Guide 1 - Page 30
... My notebook, select the Updates tab, and then select Check for updates and follow the instructions. Select Start, and then select Microsoft Store. 2. Select Check for updates. Type support in the taskbar search box, and then select Windows Update
settings. 2. To update drivers: 1. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app.
‒...
User Guide 1 - Page 33
... computer can use Windows Hello to sign in by viruses. Unauthorized access to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus software that is preinstalled on -screen instructions to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. Computer...
User Guide 1 - Page 38
....
● Reinstall the software program or hardware driver. Select the startup items that was installed. Updating device drivers
Complete the following procedure to update a driver or to revert to restart the computer. Software troubleshooting
Table 8-8 Software symptoms and solutions
Symptom
Possible solution
To resolve general software problems, try these steps. NOTE: If you are...
User Guide 1 - Page 41
... search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions. The tool runs outside the operating system so that it may be downloaded to download and create the HP UEFI support environment because only .exe files...
User Guide 1 - Page 43
... select your operating system. 3. 1. In the Diagnostics section, follow these steps: 1. Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can then execute the diagnostics on -screen instructions to http://www.hp.com/go /techcenter/pcdiags, and then select Find out more information about Remote...
User Guide 1 - Page 54
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46 Chapter 14 Support information Support telephone numbers - Type support in the taskbar search box, and then select the HP Support Assistant app. Before contacting HP support, it's important to have the following : - HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product...
User Guide 1 - Page 55
... intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to repair your computer on page 3. Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using...
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