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Start Here - Page 2
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Document Part Number: 830252-001
Product notice
This guide describes features that are set forth in all features are available in the express warranty statements accompanying such products and services. © Copyright 2015 HP Development Company, L.P. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/support, and...
Start Here - Page 5
Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. Select Drivers & Downloads, and then follow the on-screen instructions.
1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and ...
Start Here - Page 7
... media (select products only)
If possible, check for your computer model. ● Use HP Recovery Manager to the HP support assistant app. ▲ Type support in the taskbar. Go to http://www.hp.com/support, select your system For additional information, refer to create HP Recovery media after you start the recovery process.
Click the question mark icon...
User Guide 1 - Page 2
... requirements may apply over time for technical or editorial errors or omissions contained herein. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to the refund policy of your computer.
under license. and other countries.
Not all features are set forth in all editions or versions of Windows...
User Guide 1 - Page 9
...9679; Find Windows password information
● Find links to driver updates
● Read frequently asked questions
● Troubleshoot the most common
See Troubleshooting on page 26. See Getting to know your computer on page 37.
● See how-to http://www.hp.com/support/consumer-forum. Then select User Guides.
● Order parts and find your computer
Setup Instructions or Quick...
User Guide 1 - Page 12
...on the screen. Open the HP Display Control app. 2.
HP computers provide a setting to reduce blue light output...http://www.hp.com/support, and follow the steps below. 1. The guide describes proper workstation setup, and ...instructions to install additional hardware devices or software.
Shutting down (turning off the display and computer. To access the latest user guides or manuals...
User Guide 1 - Page 15
..., coffee shops, hotels, and universities.
Mobile network operators install base stations (similar to cell phone towers) throughout large ..., you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating...a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless...
User Guide 1 - Page 17
...replace the physical cable connections that is enabled under the service door, or on the bottom of your computer, or the mobile network operator may be equipped with your corporate network without the need the HP... with your computer, inside the battery bay, under the Location setting. ▲ Type location in support for Wi-Fi hotspots. GPS satellites deliver location, speed, and...
User Guide 1 - Page 30
... status
The hard drive light on -screen instructions. Updating programs and drivers
HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select the HP Support Assistant app.
‒ or - Select Start, and then select Microsoft Store. 2. Type windows update settings in the taskbar. 2. Select the question...
User Guide 1 - Page 33
...extended service.
Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you choose. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. Windows critical security updates Updates to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer...
User Guide 1 - Page 38
... Adjust for example, HP DVD Writer 640b).
4. Select the Driver tab. 5. or -
30 Chapter 8 Troubleshooting Software troubleshooting
Table 8-8 Software symptoms and solutions
Symptom
Possible solution
To resolve general software problems, try these steps.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. From...
User Guide 1 - Page 41
...: 1.
Service Center page displays, with your type of product, and then enter the product name or
number in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. The HP Customer Support - The tool is downloaded to determine whether the computer hardware is displayed. 2. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface...
User Guide 1 - Page 43
... or number in the
search box that is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to a preconfigured server.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35 Go to http://www.hp.com/support. 2.
It can also start diagnostics immediately in Computer Setup (BIOS), you can be necessary to download the...
User Guide 1 - Page 54
... Assistant app. After thirty (30) days, there may be viewed by phone, or through your local retailer. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date Please take a moment...
User Guide 1 - Page 55
... properly before attempting to repair your system.
Before upgrading your hardware
If you intend to upgrade any problems setting up your system and turning it only after you attempted to upgrade your computer. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. For instructions on , immediately contact HP support using the procedures given...
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