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4 Solve problems ...45 Basic troubleshooting tips ...46 Test the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused...
4 Solve problems ...45 Basic troubleshooting tips ...46 Test the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused...
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For additional troubleshooting, see the Help for common problems with the scanner. 4 Solve problems This section contains solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Control-panel messages ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting ENWW 45
For additional troubleshooting, see the Help for common problems with the scanner. 4 Solve problems This section contains solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Control-panel messages ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting ENWW 45
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...of the computer, disconnect the scanner, and then reconnect it to the power outlet or surge protector that the power supply is possible that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to turn on the back of date or have... the Power button to operate. Restart the computer, and then try to the power outlet or surge protector but the Power LED is closed. Basic troubleshooting tips Simple issues such as smudges on the scanner. - Turn off . Check the control-panel display for a Hatch Open error message. ● Restart ...
...of the computer, disconnect the scanner, and then reconnect it to the power outlet or surge protector that the power supply is possible that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to turn on the back of date or have... the Power button to operate. Restart the computer, and then try to the power outlet or surge protector but the Power LED is closed. Basic troubleshooting tips Simple issues such as smudges on the scanner. - Turn off . Check the control-panel display for a Hatch Open error message. ● Restart ...
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... and then reinstalling the HP ScanJet drivers and software. 1. For additional USB troubleshooting information, see www.hp.com/go/sj5000s4 or www.hp.com/go/ sj7000s3, select your country/region, and then use the Programs and Features tool) to uninstall the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4...
... and then reinstalling the HP ScanJet drivers and software. 1. For additional USB troubleshooting information, see www.hp.com/go/sj5000s4 or www.hp.com/go/ sj7000s3, select your country/region, and then use the Programs and Features tool) to uninstall the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4...
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www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 www.hp.com/support/ ENWW Additional troubleshooting 59 Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/. Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready.
www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 www.hp.com/support/ ENWW Additional troubleshooting 59 Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/. Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready.
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... crooked images 54 crop or pad scanned image to selected page size 28 customer support online 59 cut-off images troubleshoot 54 D detect multi-feeds 27 detect page size 28 display problems 56 drivers paper sizes 14 Duplex Scan button 4 E electrical ...HP Customer Care 59 HP paper path cleaning cloth 35 HP Scanner Tools Utility uses for 8 HP Smart Document Scan Software about 8 HP TWAIN 9 I import scan profiles from ISIS 24 from TWAIN-compliant software 24 input tray load cards 17 load documents 15 locating 2 tips on loading 12 install software troubleshoot 48 ISIS 9 J jams troubleshoot...
... crooked images 54 crop or pad scanned image to selected page size 28 customer support online 59 cut-off images troubleshoot 54 D detect multi-feeds 27 detect page size 28 display problems 56 drivers paper sizes 14 Duplex Scan button 4 E electrical ...HP Customer Care 59 HP paper path cleaning cloth 35 HP Scanner Tools Utility uses for 8 HP Smart Document Scan Software about 8 HP TWAIN 9 I import scan profiles from ISIS 24 from TWAIN-compliant software 24 input tray load cards 17 load documents 15 locating 2 tips on loading 12 install software troubleshoot 48 ISIS 9 J jams troubleshoot...
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... 9 product info 1 profiles import from and export to ISIS 24 import from and export to TWAIN- memory included 5 messages control panel 47 misfeeds troubleshoot 53 mobile printing solutions 5 multi-feed detection 27 multiple-page feeds 53 N networks supported 5 O on/off button, locating 2 online support 59... problems 52 parts order 40 power consumption 6 Power button 4 power button, locating 2 Power LED 4 power management 51 power supply troubleshoot cable 48 62 Index problems with LCD 56 product auto-off images 54 feeding problems 52 fragile items 32 fuzzy images 54 installation 48...
... 9 product info 1 profiles import from and export to ISIS 24 import from and export to TWAIN- memory included 5 messages control panel 47 misfeeds troubleshoot 53 mobile printing solutions 5 multi-feed detection 27 multiple-page feeds 53 N networks supported 5 O on/off button, locating 2 online support 59... problems 52 parts order 40 power consumption 6 Power button 4 power button, locating 2 Power LED 4 power management 51 power supply troubleshoot cable 48 62 Index problems with LCD 56 product auto-off images 54 feeding problems 52 fragile items 32 fuzzy images 54 installation 48...
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U uninstall and reinstall software 48, 50 USB cable troubleshoot 48 W websites customer support 59 order supplies 43 replacement parts 40 white scans troubleshoot 54 Windows software 8 ENWW Index 63
U uninstall and reinstall software 48, 50 USB cable troubleshoot 48 W websites customer support 59 order supplies 43 replacement parts 40 white scans troubleshoot 54 Windows software 8 ENWW Index 63