User Guide
Page 6
... ...106 HP Smart Storage Administrator ...106 ROMPaq utility ...106 Automatic Server Recovery ...107 USB support ...107 External USB functionality 107 Redundant ROM support ...107 Safety and security benefits 107 Keeping the system current ...108 Drivers ...108 Software and firmware ...108 Version control ...108 HP operating systems and virtualization software support for ProLiant servers 109 HP Technology Service Portfolio ...109 Change control and proactive notification 109 8 Troubleshooting ...110 Troubleshooting resources ...110 9 Battery replacement ...111...
... ...106 HP Smart Storage Administrator ...106 ROMPaq utility ...106 Automatic Server Recovery ...107 USB support ...107 External USB functionality 107 Redundant ROM support ...107 Safety and security benefits 107 Keeping the system current ...108 Drivers ...108 Software and firmware ...108 Version control ...108 HP operating systems and virtualization software support for ProLiant servers 109 HP Technology Service Portfolio ...109 Change control and proactive notification 109 8 Troubleshooting ...110 Troubleshooting resources ...110 9 Battery replacement ...111...
User Guide
Page 35
...gaps between the installed rack component and the side panels of racks. The 9000 and 10000 Series Racks provide proper server cooling from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for servicing and adequate ...Side-The clearance between the components cause changes in ). This arrangement ensures proper airflow. Using a rack without blanking panels results in ) from the cabinet. CAUTION: Always use blanking panels to maintain proper airflow. CAUTION: If a third-party rack is not supported on Compaq branded 7000 series racks. HP ...
...gaps between the installed rack component and the side panels of racks. The 9000 and 10000 Series Racks provide proper server cooling from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for servicing and adequate ...Side-The clearance between the components cause changes in ). This arrangement ensures proper airflow. Using a rack without blanking panels results in ) from the cabinet. CAUTION: Always use blanking panels to maintain proper airflow. CAUTION: If a third-party rack is not supported on Compaq branded 7000 series racks. HP ...
User Guide
Page 59
... when it detects mismatched power supplies. Install the access panel (see Installing the access panel on page 16). To install the component: 1. b. Connect the SATA optical drive cable to the power source. 17. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all power supplies have the same output power capacity. Install the air baffle. 13. Connect each power cord to the front optical...
... when it detects mismatched power supplies. Install the access panel (see Installing the access panel on page 16). To install the component: 1. b. Connect the SATA optical drive cable to the power source. 17. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all power supplies have the same output power capacity. Install the air baffle. 13. Connect each power cord to the front optical...
User Guide
Page 107
... parse or change operating system data from HP iLO or HP Intelligent Provisioning and sent to the following documents: ● HP iLO User Guide on the HP website http://www.hp.com/go/ilo/docs ● HP Intelligent Provisioning User Guide on page 105 HP iLO 99 For more information go to configure supported iLO and server settings, such as IP addresses, host names, user names, and passwords. The HP Active Health...
... parse or change operating system data from HP iLO or HP Intelligent Provisioning and sent to the following documents: ● HP iLO User Guide on the HP website http://www.hp.com/go/ilo/docs ● HP Intelligent Provisioning User Guide on page 105 HP iLO 99 For more information go to configure supported iLO and server settings, such as IP addresses, host names, user names, and passwords. The HP Active Health...
User Guide
Page 109
... management tool, available in Microsoft Windows and Linux versions, the utility helps to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. Survey functionality is not running. For consolidated drive and firmware update packages, go to the HP website http://www.hp.com/go to the HP Smart Update: Server Firmware and Driver Updates page on page 101). For more information or to download the utility, go /supportos. HP...
... management tool, available in Microsoft Windows and Linux versions, the utility helps to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. Survey functionality is not running. For consolidated drive and firmware update packages, go to the HP website http://www.hp.com/go to the HP Smart Update: Server Firmware and Driver Updates page on page 101). For more information or to download the utility, go /supportos. HP...
User Guide
Page 111
... following pages on the ISO file so that the server can be used to access mobile-ready online help , press F1. The UEFI System Utilities enable you to perform a wide range of the screen to install and update firmware, drivers, and systems software on a Windows or Linux hosted operating system, or in the system ROM. SPP can be updated automatically with major server releases. Scan the QR code located...
... following pages on the ISO file so that the server can be used to access mobile-ready online help , press F1. The UEFI System Utilities enable you to perform a wide range of the screen to install and update firmware, drivers, and systems software on a Windows or Linux hosted operating system, or in the system ROM. SPP can be updated automatically with major server releases. Scan the QR code located...
User Guide
Page 114
... by qualified service personnel. The following message appears: The serial number should always match the serial number located on the chassis. 7. Utilities and features HP Smart Storage Administrator HP SSA is a configuration and management tool for configuration tasks, some of online spares, and RAID or stripe size migration ● Suggests the optimal configuration for updating the system firmware. 106 Chapter 7 Software and configuration utilities Enter the serial number and press...
... by qualified service personnel. The following message appears: The serial number should always match the serial number located on the chassis. 7. Utilities and features HP Smart Storage Administrator HP SSA is a configuration and management tool for configuration tasks, some of online spares, and RAID or stripe size migration ● Suggests the optimal configuration for updating the system firmware. 106 Chapter 7 Software and configuration utilities Enter the serial number and press...
User Guide
Page 116
... Insight Manager User Guide, the HP Version Control Agent User Guide, and the HP Version Control Repository User Guide on all OS installation media. Keeping the system current Drivers IMPORTANT: Always perform a backup before using the latest supported version and for SPP. To verify that you experience a power failure while flashing the ROM. Enter your product name in the HP Support Center http://www.hp.com/go /spp/download. If you are installing drivers...
... Insight Manager User Guide, the HP Version Control Agent User Guide, and the HP Version Control Repository User Guide on all OS installation media. Keeping the system current Drivers IMPORTANT: Always perform a backup before using the latest supported version and for SPP. To verify that you experience a power failure while flashing the ROM. Enter your product name in the HP Support Center http://www.hp.com/go /spp/download. If you are installing drivers...
User Guide
Page 127
... later products) Download and have purchased a Care Pack (service upgrade), go to the HP website http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html. For more information about Care Packs, go to the Support & Drivers website http://www8.hp.com/us/en/support-drivers.html. For more information, go to the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on boards or...
... later products) Download and have purchased a Care Pack (service upgrade), go to the HP website http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html. For more information about Care Packs, go to the Support & Drivers website http://www8.hp.com/us/en/support-drivers.html. For more information, go to the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on boards or...
User Guide
Page 133
... error messages 110 power cabling 96 power fault LEDs 4 Power On button 16, 33 power requirements 28 power supply 117, 118 power supply LEDs 8 power supply specifications 117 powering down 16 powering up 16 preparation procedures 16 problem diagnosis 110 processor option 34 Q QuickSpecs 97 R rack installation 26, 29 rack mounting hardware 29 rack warnings 29 RBSU (ROM-Based Setup Utility) 97 re-entering server serial number, product ID 106 rear panel components 7 rear panel...
... error messages 110 power cabling 96 power fault LEDs 4 Power On button 16, 33 power requirements 28 power supply 117, 118 power supply LEDs 8 power supply specifications 117 powering down 16 powering up 16 preparation procedures 16 problem diagnosis 110 processor option 34 Q QuickSpecs 97 R rack installation 26, 29 rack mounting hardware 29 rack warnings 29 RBSU (ROM-Based Setup Utility) 97 re-entering server serial number, product ID 106 rear panel components 7 rear panel...
Setup overview
Page 9
... and install an operating system. To install an operating system on the DVD. Connect the Ethernet cable between the network connector on the server. c. For additional system software and firmware updates, visit the download page. Software and firmware must have a supported operating system. Everything needed to manage and install the system software and firmware is embedded in the HP website. To finish the installation, follow the onscreen prompts. Press the Power On/Standby button. 3. For...
... and install an operating system. To install an operating system on the DVD. Connect the Ethernet cable between the network connector on the server. c. For additional system software and firmware updates, visit the download page. Software and firmware must have a supported operating system. Everything needed to manage and install the system software and firmware is embedded in the HP website. To finish the installation, follow the onscreen prompts. Press the Power On/Standby button. 3. For...
Warranty and Legal Guide
Page 43
... the plug, make sure you use it was included. If there are fuses in the wrong orientation may damage both devices connected by yourself except as specifically explained in the scanner's guides. ● Do not insert objects into any opening, as photocopiers or air control systems that regularly switch on the same circuit as they enter the AC adapter. ● The...
... the plug, make sure you use it was included. If there are fuses in the wrong orientation may damage both devices connected by yourself except as specifically explained in the scanner's guides. ● Do not insert objects into any opening, as photocopiers or air control systems that regularly switch on the same circuit as they enter the AC adapter. ● The...
User Guide 1
Page 7
... the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused or shut down 50 Scanner keeps turning off ...51 Paper jams ...52 Clear jams from the document feeder 52 An item loaded in the scanner jams repeatedly 52 Paper feed issues ...53 Paper jamming, skewing, misfeeds, or multiple-page feeds 53 Paper does not feed...
... the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused or shut down 50 Scanner keeps turning off ...51 Paper jams ...52 Clear jams from the document feeder 52 An item loaded in the scanner jams repeatedly 52 Paper feed issues ...53 Paper jamming, skewing, misfeeds, or multiple-page feeds 53 Paper does not feed...
User Guide 1
Page 17
... Settings tab. 3. ISIS ISIS (Image and Scanner Interface Specification) provides a software interface between imaging/scanning hardware and WIA-compliant software applications. To change the default sleep and auto-off settings 9 ENWW Sleep Mode and auto-off settings, use the HP Scanner Tools Utility. 1. Not all TWAIN-compliant software works in the same way, so consult the software documentation for details on your desktop. ● Windows 8, 8.1, and 10: On the Start screen, click the HP Scanner Tools Utility tile. ● Click Start, select Programs or All Programs, select HP...
... Settings tab. 3. ISIS ISIS (Image and Scanner Interface Specification) provides a software interface between imaging/scanning hardware and WIA-compliant software applications. To change the default sleep and auto-off settings 9 ENWW Sleep Mode and auto-off settings, use the HP Scanner Tools Utility. 1. Not all TWAIN-compliant software works in the same way, so consult the software documentation for details on your desktop. ● Windows 8, 8.1, and 10: On the Start screen, click the HP Scanner Tools Utility tile. ● Click Start, select Programs or All Programs, select HP...
User Guide 1
Page 29
... on the scanner to the sheet. ENWW Start a scan from the control panel, follow these steps: 1. Start a scan from the hardware Scan from the control-panel buttons To scan from the hardware 21 Use the arrow buttons to select the scan profile you refrain from selecting a profile, the scanner will use the default scan profile. 3. NOTE: Disabling this switch with folded paper might cause multi-pick errors or a paper jam. If you want. Separation Page (SP) switch The SP switch is...
... on the scanner to the sheet. ENWW Start a scan from the control panel, follow these steps: 1. Start a scan from the hardware Scan from the control-panel buttons To scan from the hardware 21 Use the arrow buttons to select the scan profile you refrain from selecting a profile, the scanner will use the default scan profile. 3. NOTE: Disabling this switch with folded paper might cause multi-pick errors or a paper jam. If you want. Separation Page (SP) switch The SP switch is...
User Guide 1
Page 55
... turned on the computer. 4. Try to a surge protector, ensure that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. Control-panel messages The control-panel messages indicate the current product status or situations that the power supply is connected. Ensure that might require action. Error Hardware Error Hatch Open Lamp Error Paper Error Paper Jam USB Error Description A hardware failure occurred. The product has detected a paper jam. ENWW Control-panel messages 47 Test the scanner...
... turned on the computer. 4. Try to a surge protector, ensure that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. Control-panel messages The control-panel messages indicate the current product status or situations that the power supply is connected. Ensure that might require action. Error Hardware Error Hatch Open Lamp Error Paper Error Paper Jam USB Error Description A hardware failure occurred. The product has detected a paper jam. ENWW Control-panel messages 47 Test the scanner...
User Guide 1
Page 56
... the HP ScanJet drivers and software. 1. Reinstall the HP ScanJet drivers and software. 48 Chapter 4 Solve problems ENWW Another USB cable might have occurred because of the computer. Press the Power button to turn off the computer. On the computer, open Control Panel and use the search tool to find USB troubleshooting topics. Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and software Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet...
... the HP ScanJet drivers and software. 1. Reinstall the HP ScanJet drivers and software. 48 Chapter 4 Solve problems ENWW Another USB cable might have occurred because of the computer. Press the Power button to turn off the computer. On the computer, open Control Panel and use the search tool to find USB troubleshooting topics. Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and software Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet...
User Guide 1
Page 64
... a problem with the scanner control panel. ● Button issues: Buttons are unresponsive, or the wrong action occurs when you press the Duplex Scan button. ● LED issues: LEDs are not working as one side of these problems, contact HP support at www.hp.com/support. Scanned pages are missing at a higher resolution than necessary increases scanning time and creates a larger file with the scanner control panel. ● LCD issues: The display is blank, or part of these problems, contact HP support...
... a problem with the scanner control panel. ● Button issues: Buttons are unresponsive, or the wrong action occurs when you press the Duplex Scan button. ● LED issues: LEDs are not working as one side of these problems, contact HP support at www.hp.com/support. Scanned pages are missing at a higher resolution than necessary increases scanning time and creates a larger file with the scanner control panel. ● LCD issues: The display is blank, or part of these problems, contact HP support...
User Guide 1
Page 69
...multi-feed detection 27 scan profiles 22 feeding problems 52 fragile items, scanning 32 fuzzy images 54 H hardware compression 27 HP Customer Care 59 HP paper path cleaning cloth 35 HP Scanner Tools Utility uses for 8 HP Smart Document Scan Software about 8 HP TWAIN 9 I import scan profiles from ISIS 24 from TWAIN-compliant software 24 input tray load cards 17 load documents 15 locating 2 tips on loading 12 install software troubleshoot 48 ISIS 9 J jams troubleshoot 52 L LCD problems 56 long-page support 26 M maintenance clean paper path 35 clean rollers 36 manage power settings 51 media jams...
...multi-feed detection 27 scan profiles 22 feeding problems 52 fragile items, scanning 32 fuzzy images 54 H hardware compression 27 HP Customer Care 59 HP paper path cleaning cloth 35 HP Scanner Tools Utility uses for 8 HP Smart Document Scan Software about 8 HP TWAIN 9 I import scan profiles from ISIS 24 from TWAIN-compliant software 24 input tray load cards 17 load documents 15 locating 2 tips on loading 12 install software troubleshoot 48 ISIS 9 J jams troubleshoot 52 L LCD problems 56 long-page support 26 M maintenance clean paper path 35 clean rollers 36 manage power settings 51 media jams...
User Guide 1
Page 70
... paper guides, locating 2 paper path clean 35 feeding problems 52 parts order 40 power consumption 6 Power button 4 power button, locating 2 Power LED 4 power management 51 power supply troubleshoot cable 48 62 Index problems with LCD 56 product auto-off images 54 feeding problems 52 fragile items 32 fuzzy images 54 installation 48 jams 52 large scan files 57 misfeeds 53 page order 57 pages missing 56 paper not feeding 53 power 50 scanning fragile items 32 speed 32, 56 stops working 50 streaks 54 two-sided scans 56 uninstall and reinstall software...
... paper guides, locating 2 paper path clean 35 feeding problems 52 parts order 40 power consumption 6 Power button 4 power button, locating 2 Power LED 4 power management 51 power supply troubleshoot cable 48 62 Index problems with LCD 56 product auto-off images 54 feeding problems 52 fragile items 32 fuzzy images 54 installation 48 jams 52 large scan files 57 misfeeds 53 page order 57 pages missing 56 paper not feeding 53 power 50 scanning fragile items 32 speed 32, 56 stops working 50 streaks 54 two-sided scans 56 uninstall and reinstall software...