User Guide
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Order parts and accessories ...44 4 Solve problems ...45 Basic troubleshooting tips ...46 Test the scanner ...46 Interpret control panel lights and patterns ...48 Scanner installation problems ...49 Check the cables ...49 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 49 Power issues ...51 Check that the scanner has power ...51 Scanner... Scanned pages are out of order at the scan destination 58 Scan files are too large 58 Issues with text recognition (OCR) (Windows 59 Additional troubleshooting ...60 ENWW v
Order parts and accessories ...44 4 Solve problems ...45 Basic troubleshooting tips ...46 Test the scanner ...46 Interpret control panel lights and patterns ...48 Scanner installation problems ...49 Check the cables ...49 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 49 Power issues ...51 Check that the scanner has power ...51 Scanner... Scanned pages are out of order at the scan destination 58 Scan files are too large 58 Issues with text recognition (OCR) (Windows 59 Additional troubleshooting ...60 ENWW v
User Guide
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4 Solve problems This section contains solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Interpret control panel lights and patterns ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting ENWW 45 For additional troubleshooting, see the Help for common problems with the scanner.
4 Solve problems This section contains solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Interpret control panel lights and patterns ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting ENWW 45 For additional troubleshooting, see the Help for common problems with the scanner.
User Guide
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...Make sure the document feeder hatch is closed. ● Restart the computer. Basic troubleshooting tips Simple issues such as smudges on to verify that the power supply is functional. 2. See www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 for assistance. ● If the scanning software displays a Scanner...connectors on the scanner. Check that the USB and power cables are out of the computer. ● Windows: Make sure that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to be defective. Always check the following items...
...Make sure the document feeder hatch is closed. ● Restart the computer. Basic troubleshooting tips Simple issues such as smudges on to verify that the power supply is functional. 2. See www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 for assistance. ● If the scanning software displays a Scanner...connectors on the scanner. Check that the USB and power cables are out of the computer. ● Windows: Make sure that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to be defective. Always check the following items...
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Try to turn off the scanner, disconnect the power supply from the scanner, and then turn on the scanner, and then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to the scanner, press the Power button to turn on the computer. 4. 3. Press the Power button to rescan. ENWW Basic troubleshooting tips 47
Try to turn off the scanner, disconnect the power supply from the scanner, and then turn on the scanner, and then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to the scanner, press the Power button to turn on the computer. 4. 3. Press the Power button to rescan. ENWW Basic troubleshooting tips 47
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.... 4. For additional USB troubleshooting information, see www.hp.com/go/sj2000s1 or www.hp.com/go/ sj3000s3, select your country/region, and then use the Programs and Features tool) to uninstall the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 scanner ● HP Scan 3. Press the Power... on the computer, in Windows 7, Windows 8, Windows 8.1, and Windows 10 use the search tool to find USB troubleshooting topics. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not ...
.... 4. For additional USB troubleshooting information, see www.hp.com/go/sj2000s1 or www.hp.com/go/ sj3000s3, select your country/region, and then use the Programs and Features tool) to uninstall the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 scanner ● HP Scan 3. Press the Power... on the computer, in Windows 7, Windows 8, Windows 8.1, and Windows 10 use the search tool to find USB troubleshooting topics. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not ...
User Guide
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www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 www.hp.com/support/ 60 Chapter 4 Solve problems ENWW Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/.
www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 www.hp.com/support/ 60 Chapter 4 Solve problems ENWW Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/.
User Guide
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... about 11 HP Scanner Tools Utility uses for 11 HP TWAIN 11 HP Utility 27 HP Utility for Mac Bonjour 27 features 27 HP Utility, Mac 27 I input and output trays locating 2 input tray load cards 19 load documents 17 tips on loading 14 install software troubleshoot 49 ISIS 11 J jams troubleshoot 53 L ...LED error 48 long-page support 23 M Macintosh HP Utility 27 maintenance clean paper path 33 clean rollers 34 manage power settings 52 media jams 53 ...
... about 11 HP Scanner Tools Utility uses for 11 HP TWAIN 11 HP Utility 27 HP Utility for Mac Bonjour 27 features 27 HP Utility, Mac 27 I input and output trays locating 2 input tray load cards 19 load documents 17 tips on loading 14 install software troubleshoot 49 ISIS 11 J jams troubleshoot 53 L ...LED error 48 long-page support 23 M Macintosh HP Utility 27 maintenance clean paper path 33 clean rollers 34 manage power settings 52 media jams 53 ...
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... Windows 11 skewed images 55 Sleep Mode 12 software HP Utility 27 Mac 12 troubleshoot installation 49 uninstall and reinstall 49, 51 Windows 11 specifications electrical and acoustic 8 speed troubleshoot 58 speed, troubleshoot 29 status HP Utility, Mac 27 streaks troubleshoot 55 supplies order 44 status, viewing with HP Utility for Mac 27 support online 60 T technical...
... Windows 11 skewed images 55 Sleep Mode 12 software HP Utility 27 Mac 12 troubleshoot installation 49 uninstall and reinstall 49, 51 Windows 11 specifications electrical and acoustic 8 speed troubleshoot 58 speed, troubleshoot 29 status HP Utility, Mac 27 streaks troubleshoot 55 supplies order 44 status, viewing with HP Utility for Mac 27 support online 60 T technical...