User Guide
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... view ...4 Clean the scan rollers before scanning 4 About scan profiles ...6 Scanner software ...7 HP Smart Document Scan Software 7 HP Scanner Tools Utility 8 HP TWAIN ...8 Sleep Mode ...8 2 Use the scanner ...9 Load originals ...9 Document loading tips 9 Load documents ...11 Load cards into the document feeder 13 Scan documents ...13 Tips on scanning ...13 Scan from the control panel buttons 14 Scan from HP Smart Document Scan Software 14 Scan from a document (color dropout 19 Automatically detect page size 20 Automatically crop scanned image 20 Automatically detect color ...20...
... view ...4 Clean the scan rollers before scanning 4 About scan profiles ...6 Scanner software ...7 HP Smart Document Scan Software 7 HP Scanner Tools Utility 8 HP TWAIN ...8 Sleep Mode ...8 2 Use the scanner ...9 Load originals ...9 Document loading tips 9 Load documents ...11 Load cards into the document feeder 13 Scan documents ...13 Tips on scanning ...13 Scan from the control panel buttons 14 Scan from HP Smart Document Scan Software 14 Scan from a document (color dropout 19 Automatically detect page size 20 Automatically crop scanned image 20 Automatically detect color ...20...
User Guide
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... Order maintenance and scanning supplies 23 Clean the scanning strips ...24 Clean the paper path ...25 Clean the rollers ...26 Replace the rollers ...28 5 Troubleshooting ...31 Scanner errors ...31 Basic troubleshooting tips ...32 Scanner installation troubleshooting 33 Check the cables ...33 Uninstall and then reinstall the HP Scanjet drivers and tools 34 Scanner initialization or hardware problems 34 Check the USB connection 35 Check that the scanner has power 36 Reset the scanner ...36 The scanner has stopped working correctly 37 Scanner operation problems ...38 Scanner will not turn...
... Order maintenance and scanning supplies 23 Clean the scanning strips ...24 Clean the paper path ...25 Clean the rollers ...26 Replace the rollers ...28 5 Troubleshooting ...31 Scanner errors ...31 Basic troubleshooting tips ...32 Scanner installation troubleshooting 33 Check the cables ...33 Uninstall and then reinstall the HP Scanjet drivers and tools 34 Scanner initialization or hardware problems 34 Check the USB connection 35 Check that the scanner has power 36 Reset the scanner ...36 The scanner has stopped working correctly 37 Scanner operation problems ...38 Scanner will not turn...
User Guide
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... ● Clean the scan rollers before scanning ● About scan profiles ● Scanner software ● Sleep Mode Product features Table 1-1 Features Resolution 600 pixels per inch (ppi) Memory Paper-handling 512 MB of DDRII random-access memory (RAM) ● Document feeder: Holds up to 50 sheets ● Two-sided scanning: Two-sided documents scan in a single pass ● Delete blank pages: Deletes blank pages from scanned output (works best with white or light-colored pages) ● Ultrasonic double-feed detection...
... ● Clean the scan rollers before scanning ● About scan profiles ● Scanner software ● Sleep Mode Product features Table 1-1 Features Resolution 600 pixels per inch (ppi) Memory Paper-handling 512 MB of DDRII random-access memory (RAM) ● Document feeder: Holds up to 50 sheets ● Two-sided scanning: Two-sided documents scan in a single pass ● Delete blank pages: Deletes blank pages from scanned output (works best with white or light-colored pages) ● Ultrasonic double-feed detection...
User Guide
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... use non-HP scanning software, to change the default sleep and auto-off automatically after 15 minutes of inactivity after : drop-down list. ● To specify the period of the following: ● Double-click the HP Scanner Tools Utility icon on the desktop. ● Press the Tools ( ) button on the scanner front panel. ● Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to start the HP Scanner Tools Utility. 2. To change the scanner's power management settings...
... use non-HP scanning software, to change the default sleep and auto-off automatically after 15 minutes of inactivity after : drop-down list. ● To specify the period of the following: ● Double-click the HP Scanner Tools Utility icon on the desktop. ● Press the Tools ( ) button on the scanner front panel. ● Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to start the HP Scanner Tools Utility. 2. To change the scanner's power management settings...
User Guide
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... all color modes. JPEG compression works on the computer. On the Scan tab of the Profile Settings dialog box, click Color Dropout. 4. NOTE: Use the ISIS or TWAIN user interface to control compression when scanning from a document (color dropout) You can uncompress the data in order to a higher value, resulting in an HP Smart Document Scan Software profile, follow these steps: 1. To select colors to eliminate from the scan might reduce the scan file size...
... all color modes. JPEG compression works on the computer. On the Scan tab of the Profile Settings dialog box, click Color Dropout. 4. NOTE: Use the ISIS or TWAIN user interface to control compression when scanning from a document (color dropout) You can uncompress the data in order to a higher value, resulting in an HP Smart Document Scan Software profile, follow these steps: 1. To select colors to eliminate from the scan might reduce the scan file size...
User Guide
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... HP Scanner Tools Utility Help. The HP Scanner Tools Utility can remind you replace the rollers every 100,000 scans. Press the Power ( ) button to open on the HP Scanner Tools Utility. Press the Tools ( ) button on the scanner front panel to turn on many conditions and might be sooner than this replacement activity and update the roller replacement history. ENWW Replace the rollers 29 Press the Power ( ) button to the scanner. 4. Close the document feeder hatch, and then reconnect the USB cable and power supply to turn off the scanner...
... HP Scanner Tools Utility Help. The HP Scanner Tools Utility can remind you replace the rollers every 100,000 scans. Press the Power ( ) button to open on the HP Scanner Tools Utility. Press the Tools ( ) button on the scanner front panel to turn on many conditions and might be sooner than this replacement activity and update the roller replacement history. ENWW Replace the rollers 29 Press the Power ( ) button to the scanner. 4. Close the document feeder hatch, and then reconnect the USB cable and power supply to turn off the scanner...
User Guide
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...; Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that the computer recognizes the scanner. ◦ Windows XP, Windows XP 64-bit: The Windows Device Manager tool is available on the document feeder is open or not securely latched. Please close the hatch by pressing until you are using. Scanner...
...; Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that the computer recognizes the scanner. ◦ Windows XP, Windows XP 64-bit: The Windows Device Manager tool is available on the document feeder is open or not securely latched. Please close the hatch by pressing until you are using. Scanner...
User Guide
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... 5 Troubleshooting ENWW TIP: If you encounter scanning problems. ● If scans are no pages with attached sticky notes, try again. Make sure the paper meets the size and weight specifications, as smudges on the scanning strips or loose cables can change the auto-off setting on the power supply case is still displayed, see if the scanning strips inside the document feeder are installed correctly. 5. Replace the stack of the HP Scanner Tools Utility. ●...
... 5 Troubleshooting ENWW TIP: If you encounter scanning problems. ● If scans are no pages with attached sticky notes, try again. Make sure the paper meets the size and weight specifications, as smudges on the scanning strips or loose cables can change the auto-off setting on the power supply case is still displayed, see if the scanning strips inside the document feeder are installed correctly. 5. Replace the stack of the HP Scanner Tools Utility. ●...
User Guide
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...trying to use the search tool to find USB troubleshooting topics. For additional USB troubleshooting information, see www.hp.com/support, select your scanner. Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP Scanjet drivers and tools Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and the computer. ● Use the cable that your HP scanning software, firmware, or...
...trying to use the search tool to find USB troubleshooting topics. For additional USB troubleshooting information, see www.hp.com/support, select your scanner. Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP Scanjet drivers and tools Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and the computer. ● Use the cable that your HP scanning software, firmware, or...
User Guide
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..., open Control Panel and use the Add/Remove tool (in Windows Vista and Windows 7, the Programs and Features tool) to reinstall the HP Scanjet Drivers and Tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. Scanner initialization or hardware problems ● Check the USB connection ● Check that came with the scanner to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS ● HP Smart Document Scan Software 3. Press the Power ( ) button to turn off...
..., open Control Panel and use the Add/Remove tool (in Windows Vista and Windows 7, the Programs and Features tool) to reinstall the HP Scanjet Drivers and Tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. Scanner initialization or hardware problems ● Check the USB connection ● Check that came with the scanner to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS ● HP Smart Document Scan Software 3. Press the Power ( ) button to turn off...
User Guide
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... connect the USB cable to a USB port on the back of the computer. ● Remove all other USB devices from working. ● If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and tools: HP Scanjet 7000 s2 HP Scanjet 7000 s2 ISIS HP Smart Document Scan Software ENWW Scanner initialization or hardware problems 35 Do one at a time; Press the Power ( ) button to the scanner. Restart the computer. 4. Check the USB connection Check the physical connection to the scanner. ● Use the cable...
... connect the USB cable to a USB port on the back of the computer. ● Remove all other USB devices from working. ● If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and tools: HP Scanjet 7000 s2 HP Scanjet 7000 s2 ISIS HP Smart Document Scan Software ENWW Scanner initialization or hardware problems 35 Do one at a time; Press the Power ( ) button to the scanner. Restart the computer. 4. Check the USB connection Check the physical connection to the scanner. ● Use the cable...
User Guide
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... stopped working . If power is available to the power outlet or surge protector that came with the scanner. 2. On the computer, open Control Panel and use the Add/Remove tool (in . 4. Check that both the USB cable and power supply are properly connected. If the problem persists, proceed with the scanner. Another USB cable might be compatible with your computer. 5. b. After each step, start a scan to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS...
... stopped working . If power is available to the power outlet or surge protector that came with the scanner. 2. On the computer, open Control Panel and use the Add/Remove tool (in . 4. Check that both the USB cable and power supply are properly connected. If the problem persists, proceed with the scanner. Another USB cable might be compatible with your computer. 5. b. After each step, start a scan to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS...
User Guide
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... on the power supply case is on. Check that the power supply is completely black or completely white ● Scanned images are not straight ● Vertical white stripes appear on the printed page ● Vertical colored stripes appear on the printed page ● Scan files are not working . Scanner keeps turning off By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will not turn on , the power supply might...
... on the power supply case is on. Check that the power supply is completely black or completely white ● Scanned images are not straight ● Vertical white stripes appear on the printed page ● Vertical colored stripes appear on the printed page ● Scan files are not working . Scanner keeps turning off By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will not turn on , the power supply might...
User Guide
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... Tools ( ) button to sleep after: drop-down list. ● To specify the period of these problems, contact HP support at the scan destination When scanning, pages that the scanner is missing. ● Button issues: Buttons are not working , or are fed into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to start the HP Scanner Tools Utility. 2. If the scanner exhibits any of inactivity after which the scanner automatically turns...
... Tools ( ) button to sleep after: drop-down list. ● To specify the period of these problems, contact HP support at the scan destination When scanning, pages that the scanner is missing. ● Button issues: Buttons are not working , or are fed into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to start the HP Scanner Tools Utility. 2. If the scanner exhibits any of inactivity after which the scanner automatically turns...
User Guide
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... compression. a high setting produces a lower quality scan image at a slower scan speed; This software cleans up the image and compresses the data. ● Check for a scanning job. If scanner compression is analyzed using Optical Character Recognition (OCR). A low setting produces a higher quality scan image at a faster scan speed. Try another scan. ● Clean the scanning strips inside the document feeder. ● Check the data transfer compression setting. When you want to increase scanning speed. 40 Chapter 5 Troubleshooting ENWW
... compression. a high setting produces a lower quality scan image at a slower scan speed; This software cleans up the image and compresses the data. ● Check for a scanning job. If scanner compression is analyzed using Optical Character Recognition (OCR). A low setting produces a higher quality scan image at a faster scan speed. Try another scan. ● Clean the scanning strips inside the document feeder. ● Check the data transfer compression setting. When you want to increase scanning speed. 40 Chapter 5 Troubleshooting ENWW
User Guide
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... the data, which shipped with the printer. Vertical colored stripes appear on the printed page Dust can result in scanned images. For most fonts, 300 dpi is the recommended resolution. If the problem persists, proceed with a mild glass cleaner. Restart your scanner to a different printer. Clean the scanning strips with a soft, lint-free cloth that the USB cable and the power supply are scanning a large number of toner or ink. Turn...
... the data, which shipped with the printer. Vertical colored stripes appear on the printed page Dust can result in scanned images. For most fonts, 300 dpi is the recommended resolution. If the problem persists, proceed with a mild glass cleaner. Restart your scanner to a different printer. Clean the scanning strips with a soft, lint-free cloth that the USB cable and the power supply are scanning a large number of toner or ink. Turn...
User Guide
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... Printers). c. Straighten the pages and adjust the paper guides to work properly. 5. Display the scanner properties: ● Windows XP and Vista: Right-click your scanner model, click Properties, and then click the Events tab. ● Windows 7: Right-click your scanner, ensure that the roller door and document feeder hatch are curling up in the scanner output tray. ● The bottom of the HP Scanner Tools Utility. If the problem persists, the buttons...
... Printers). c. Straighten the pages and adjust the paper guides to work properly. 5. Display the scanner properties: ● Windows XP and Vista: Right-click your scanner model, click Properties, and then click the Events tab. ● Windows 7: Right-click your scanner, ensure that the roller door and document feeder hatch are curling up in the scanner output tray. ● The bottom of the HP Scanner Tools Utility. If the problem persists, the buttons...
User Guide
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... document feeder, and remove pages from the scanner, and then turn of the computer to turn on to a surge protector, ensure that is connected. If you specify a page size appropriate for use in the scanning software, the LCD will display a Paper Jam error. 44 Chapter 5 Troubleshooting ENWW For longer pages, the end of the document is securely connected between the scanner and a live electrical outlet or surge protector. If the power supply is connected...
... document feeder, and remove pages from the scanner, and then turn of the computer to turn on to a surge protector, ensure that is connected. If you specify a page size appropriate for use in the scanning software, the LCD will display a Paper Jam error. 44 Chapter 5 Troubleshooting ENWW For longer pages, the end of the document is securely connected between the scanner and a live electrical outlet or surge protector. If the power supply is connected...
User Guide
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... about 7 scan from 14 HP TWAIN 8 humidity specifications 50 I import profiles 17 install software troubleshoot 33 J jams troubleshoot 45 L LCD problems 39 LCD Reader 47 lines troubleshoot 42 long-page support 18 M maintenance clean paper path 25 clean rollers 26 HP Scanner Tools Utility Maintenance tab 23 manage power settings 38 media jams 45 misfeeds 43 not feeding 43 troubleshoot 43 memory 1 misfeeds troubleshoot 43 multipick detection 21 multiple-page feeds 43 O OK/select button 3 on/off switch, locating 2 operating environment specifications 50 order roller replacement 28 supplies 23...
... about 7 scan from 14 HP TWAIN 8 humidity specifications 50 I import profiles 17 install software troubleshoot 33 J jams troubleshoot 45 L LCD problems 39 LCD Reader 47 lines troubleshoot 42 long-page support 18 M maintenance clean paper path 25 clean rollers 26 HP Scanner Tools Utility Maintenance tab 23 manage power settings 38 media jams 45 misfeeds 43 not feeding 43 troubleshoot 43 memory 1 misfeeds troubleshoot 43 multipick detection 21 multiple-page feeds 43 O OK/select button 3 on/off switch, locating 2 operating environment specifications 50 order roller replacement 28 supplies 23...
User Guide
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... 1 screen reader 47 security features 1 skewed images 41 Sleep Mode 8 software troubleshoot installation 33 uninstall and reinstall 34, 37 software features overview 15 specifications document feeder 49 environmental 50 scanner 49 speed troubleshoot 39 speed, troubleshoot 40 standard output bin locating 2 storage specifications 50 streaks troubleshoot 45 stripes troubleshoot 42 supplies order 23 support 47 T temperature specifications 50 troubleshoot basic tips 32 black scans 41 cables 33 check power 36 colored lines 42 crooked images 41 cut-off images 44 feeding problems...
... 1 screen reader 47 security features 1 skewed images 41 Sleep Mode 8 software troubleshoot installation 33 uninstall and reinstall 34, 37 software features overview 15 specifications document feeder 49 environmental 50 scanner 49 speed troubleshoot 39 speed, troubleshoot 40 standard output bin locating 2 storage specifications 50 streaks troubleshoot 45 stripes troubleshoot 42 supplies order 23 support 47 T temperature specifications 50 troubleshoot basic tips 32 black scans 41 cables 33 check power 36 colored lines 42 crooked images 41 cut-off images 44 feeding problems...