User Guide
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... view ...4 Clean the scan rollers before scanning 4 About scan profiles ...6 Scanner software ...7 HP Smart Document Scan Software 7 HP Scanner Tools Utility 8 HP TWAIN ...8 Sleep Mode ...8 2 Use the scanner ...9 Load originals ...9 Document loading tips 9 Load documents ...11 Load cards into the document feeder 13 Scan documents ...13 Tips on scanning ...13 Scan from the control panel buttons 14 Scan from HP Smart Document Scan Software 14 Scan from a document (color dropout 19 Automatically detect page size 20 Automatically crop scanned image 20 Automatically detect color ...20...
... view ...4 Clean the scan rollers before scanning 4 About scan profiles ...6 Scanner software ...7 HP Smart Document Scan Software 7 HP Scanner Tools Utility 8 HP TWAIN ...8 Sleep Mode ...8 2 Use the scanner ...9 Load originals ...9 Document loading tips 9 Load documents ...11 Load cards into the document feeder 13 Scan documents ...13 Tips on scanning ...13 Scan from the control panel buttons 14 Scan from HP Smart Document Scan Software 14 Scan from a document (color dropout 19 Automatically detect page size 20 Automatically crop scanned image 20 Automatically detect color ...20...
User Guide
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... Order maintenance and scanning supplies 23 Clean the scanning strips ...24 Clean the paper path ...25 Clean the rollers ...26 Replace the rollers ...28 5 Troubleshooting ...31 Scanner errors ...31 Basic troubleshooting tips ...32 Scanner installation troubleshooting 33 Check the cables ...33 Uninstall and then reinstall the HP Scanjet drivers and tools 34 Scanner initialization or hardware problems 34 Check the USB connection 35 Check that the scanner has power 36 Reset the scanner ...36 The scanner has stopped working correctly 37 Scanner operation problems ...38 Scanner will not turn...
... Order maintenance and scanning supplies 23 Clean the scanning strips ...24 Clean the paper path ...25 Clean the rollers ...26 Replace the rollers ...28 5 Troubleshooting ...31 Scanner errors ...31 Basic troubleshooting tips ...32 Scanner installation troubleshooting 33 Check the cables ...33 Uninstall and then reinstall the HP Scanjet drivers and tools 34 Scanner initialization or hardware problems 34 Check the USB connection 35 Check that the scanner has power 36 Reset the scanner ...36 The scanner has stopped working correctly 37 Scanner operation problems ...38 Scanner will not turn...
User Guide
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... ● Clean the scan rollers before scanning ● About scan profiles ● Scanner software ● Sleep Mode Product features Table 1-1 Features Resolution 600 pixels per inch (ppi) Memory Paper-handling 512 MB of DDRII random-access memory (RAM) ● Document feeder: Holds up to 50 sheets ● Two-sided scanning: Two-sided documents scan in a single pass ● Delete blank pages: Deletes blank pages from scanned output (works best with white or light-colored pages) ● Ultrasonic double-feed detection...
... ● Clean the scan rollers before scanning ● About scan profiles ● Scanner software ● Sleep Mode Product features Table 1-1 Features Resolution 600 pixels per inch (ppi) Memory Paper-handling 512 MB of DDRII random-access memory (RAM) ● Document feeder: Holds up to 50 sheets ● Two-sided scanning: Two-sided documents scan in a single pass ● Delete blank pages: Deletes blank pages from scanned output (works best with white or light-colored pages) ● Ultrasonic double-feed detection...
User Guide
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... HP Scanner Tools Utility Help. Press the Tools ( ) button to acquire scans. HP TWAIN HP TWAIN allows you to scan using TWAIN-compliant scan software from the Auto-Off: Turn off , select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from other (non-HP) vendors. Not all TWAIN-compliant software works in the same way, so consult the software documentation for details on how to start the HP Scanner Tools Utility. 2. To change the scanner's power management settings, and to find information about scanner settings, status, and maintenance...
... HP Scanner Tools Utility Help. Press the Tools ( ) button to acquire scans. HP TWAIN HP TWAIN allows you to scan using TWAIN-compliant scan software from the Auto-Off: Turn off , select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from other (non-HP) vendors. Not all TWAIN-compliant software works in the same way, so consult the software documentation for details on how to start the HP Scanner Tools Utility. 2. To change the scanner's power management settings, and to find information about scanner settings, status, and maintenance...
User Guide
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... box, click Hardware Options. 4. Open the HP Smart Document Scan Software. 2. Filter out color from a scan in an HP Smart Document Scan Software profile, follow these steps: 1. Only the color dropout options available for the scanning software that you are selectable. Removing colors from non-HP software. NOTE: The color channel filter only applies to grayscale scans and to all color modes. Use the ISIS or TWAIN user interface to filter out color when scanning from the scanner to create scanned images...
... box, click Hardware Options. 4. Open the HP Smart Document Scan Software. 2. Filter out color from a scan in an HP Smart Document Scan Software profile, follow these steps: 1. Only the color dropout options available for the scanning software that you are selectable. Removing colors from non-HP software. NOTE: The color channel filter only applies to grayscale scans and to all color modes. Use the ISIS or TWAIN user interface to filter out color when scanning from the scanner to create scanned images...
User Guide
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... the USB cable and power supply from the scanner. 2. Replace the rollers as described in the instructions that you when service is needed, which depends on the HP Scanner Tools Utility. Press the Power ( ) button to log this replacement interval. Press the Power ( ) button to the scanner. 4. Close the document feeder hatch, and then reconnect the USB cable and power supply to turn on the scanner, and then update the scanner maintenance history: a. For more information, see the HP Scanner Tools Utility Help. b. ENWW Replace the rollers 29...
... the USB cable and power supply from the scanner. 2. Replace the rollers as described in the instructions that you when service is needed, which depends on the HP Scanner Tools Utility. Press the Power ( ) button to log this replacement interval. Press the Power ( ) button to the scanner. 4. Close the document feeder hatch, and then reconnect the USB cable and power supply to turn on the scanner, and then update the scanner maintenance history: a. For more information, see the HP Scanner Tools Utility Help. b. ENWW Replace the rollers 29...
User Guide
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..., see the Help for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are using. Error USB Error Paper Jam Hatch Open Description 1. A document feeder paper jam has been detected. The hatch on the Hardware tab of the Systems tool in the Control Panel. ◦ Windows Vista, Windows Vista 64-bit, Windows 7: If you are not working correctly ● Scanner paper path problems For additional...
..., see the Help for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are using. Error USB Error Paper Jam Hatch Open Description 1. A document feeder paper jam has been detected. The hatch on the Hardware tab of the Systems tool in the Control Panel. ◦ Windows Vista, Windows Vista 64-bit, Windows 7: If you are not working correctly ● Scanner paper path problems For additional...
User Guide
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... the document feeder are installed correctly. 5. Follow these steps to produce fuzzy scans, operate in the scanner User Guide. 4. Sort through the stack to the power outlet or surge protector that the power supply is plugged into a working electrical outlet or surge protector. ● Make sure the scanner has not automatically powered off setting on the scanner. If power is available to be defective. Replace the stack of the HP Scanner Tools Utility. ●...
... the document feeder are installed correctly. 5. Follow these steps to produce fuzzy scans, operate in the scanner User Guide. 4. Sort through the stack to the power outlet or surge protector that the power supply is plugged into a working electrical outlet or surge protector. ● Make sure the scanner has not automatically powered off setting on the scanner. If power is available to be defective. Replace the stack of the HP Scanner Tools Utility. ●...
User Guide
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... power cable is connected to have become corrupted. See www.hp.com/support to reset the scanner. ● If you might not be compatible with the scanner. Another USB cable might need to locate software, firmware, and driver updates for your country/region, and then use the scanner, turn on the computer, in that order. For additional USB troubleshooting information, see www.hp.com/support, select your scanner. If you still receive this message, you have connected...
... power cable is connected to have become corrupted. See www.hp.com/support to reset the scanner. ● If you might not be compatible with the scanner. Another USB cable might need to locate software, firmware, and driver updates for your country/region, and then use the scanner, turn on the computer, in that order. For additional USB troubleshooting information, see www.hp.com/support, select your scanner. If you still receive this message, you have connected...
User Guide
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... problems ● Check the USB connection ● Check that came with the scanner to turn on the scanner. Use the HP Scanning Software CD that the scanner has power ● Reset the scanner ● The scanner has stopped working correctly 34 Chapter 5 Troubleshooting ENWW Press the Power ( ) button to reinstall the HP Scanjet Drivers and Tools. 5. On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista and Windows 7, the Programs and Features tool) to turn off the scanner, and then disconnect the USB cable and power cable...
... problems ● Check the USB connection ● Check that came with the scanner to turn on the scanner. Use the HP Scanning Software CD that the scanner has power ● Reset the scanner ● The scanner has stopped working correctly 34 Chapter 5 Troubleshooting ENWW Press the Power ( ) button to reinstall the HP Scanjet Drivers and Tools. 5. On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista and Windows 7, the Programs and Features tool) to turn off the scanner, and then disconnect the USB cable and power cable...
User Guide
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... work, uninstall and then reinstall the HP Scanjet drivers and tools: HP Scanjet 7000 s2 HP Scanjet 7000 s2 ISIS HP Smart Document Scan Software ENWW Scanner initialization or hardware problems 35 If the problem persists after verifying the above items, try the scanner after connecting each additional device. Do one at a time; Disconnect any additional USB devices one of the following : 1. After the computer has restarted, try using the scanner. ● If the scanner works, reconnect any USB devices...
... work, uninstall and then reinstall the HP Scanjet drivers and tools: HP Scanjet 7000 s2 HP Scanjet 7000 s2 ISIS HP Smart Document Scan Software ENWW Scanner initialization or hardware problems 35 If the problem persists after verifying the above items, try the scanner after connecting each additional device. Do one at a time; Disconnect any additional USB devices one of the following : 1. After the computer has restarted, try using the scanner. ● If the scanner works, reconnect any USB devices...
User Guide
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... in Windows Vista, the Programs and Features tool) to see if the scanner is still not on the scanner. After each step, start a scan to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS ● HP Smart Document Scan Software 6. If the problem persists, proceed with the scanner. 2. Check that both the USB cable and power supply are properly connected. Restart your scanner. 7. Use the cable that came with the scanner. a. Contact www.hp.com/support...
... in Windows Vista, the Programs and Features tool) to see if the scanner is still not on the scanner. After each step, start a scan to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS ● HP Smart Document Scan Software 6. If the problem persists, proceed with the scanner. 2. Check that both the USB cable and power supply are properly connected. Restart your scanner. 7. Use the cable that came with the scanner. a. Contact www.hp.com/support...
User Guide
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... power source. ● The power supply might be working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Scanned image is fuzzy ● Scanned pages are too large Scanner will not turn on the power supply case is plugged into. Scanner operation problems ● Scanner will not turn on when you press the Power ( ) button, check the following: ● The scanner...
... power source. ● The power supply might be working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Scanned image is fuzzy ● Scanned pages are too large Scanner will not turn on the power supply case is plugged into. Scanner operation problems ● Scanner will not turn on when you press the Power ( ) button, check the following: ● The scanner...
User Guide
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... into the scanner at www.hp.com/support. Press the Tools ( ) button to sleep after : drop-down list. Scanner scans only one time. The hidden pages are fed into Sleep Mode, select 15 minutes or 1 hour from the Auto-Off: Turn off the scanner after : drop-down list. ● To specify the period of these problems, contact HP support at one side of the Profile Settings dialog box, select Hardware...
... into the scanner at www.hp.com/support. Press the Tools ( ) button to sleep after : drop-down list. Scanner scans only one time. The hidden pages are fed into Sleep Mode, select 15 minutes or 1 hour from the Auto-Off: Turn off the scanner after : drop-down list. ● To specify the period of these problems, contact HP support at one side of the Profile Settings dialog box, select Hardware...
User Guide
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..., make sure the paper width guides are out of the originals in the document feeder. ● In the HP Smart Document Scan Software, adjust the data transfer rate. Try another scan. ● Clean the scanning strips inside the document feeder. ● Check the data transfer compression setting. When you want to increase scanning speed. 40 Chapter 5 Troubleshooting ENWW NOTE: For the best OCR results, scanner compression should be lost by the compression. Scanned pages...
..., make sure the paper width guides are out of the originals in the document feeder. ● In the HP Smart Document Scan Software, adjust the data transfer rate. Try another scan. ● Clean the scanning strips inside the document feeder. ● Check the data transfer compression setting. When you want to increase scanning speed. 40 Chapter 5 Troubleshooting ENWW NOTE: For the best OCR results, scanner compression should be lost by the compression. Scanned pages...
User Guide
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..., use the HP Scanner Tools Utility to disable the buttons. This software cleans up on . 4. A cable might have been used to re-enable the buttons. 3. For most fonts, 300 dpi is working correctly. Turn off the scanner, wait 30 seconds, and then turn the scanner back on the scanning strips inside the document feeder and cause artifacts in a smaller file. Vertical colored stripes appear on the printed page Dust can build up the image and...
..., use the HP Scanner Tools Utility to disable the buttons. This software cleans up on . 4. A cable might have been used to re-enable the buttons. 3. For most fonts, 300 dpi is working correctly. Turn off the scanner, wait 30 seconds, and then turn the scanner back on the scanning strips inside the document feeder and cause artifacts in a smaller file. Vertical colored stripes appear on the printed page Dust can build up the image and...
User Guide
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... fluid). ● Check that all rollers are in place and that they feed into the scanner paper path, check the resulting scanned images in Windows 7, select Hardware and Sound, and then select Devices and Printers). Examine the buttons setting for your scanner model, click Scan properties, and then click the Events tab. If the problem persists, the buttons might not be touching the sides of the HP Scanner Tools Utility. Please ensure that...
... fluid). ● Check that all rollers are in place and that they feed into the scanner paper path, check the resulting scanned images in Windows 7, select Hardware and Sound, and then select Devices and Printers). Examine the buttons setting for your scanner model, click Scan properties, and then click the Events tab. If the problem persists, the buttons might not be touching the sides of the HP Scanner Tools Utility. Please ensure that...
User Guide
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... the originals in the document feeder. If misfeeds still occur, clean the rollers. Ensure that the power supply is plugged into an outlet and turned on to ensure the hatch is no wider than 220 mm (8.7 in the scanning software, the LCD will display a Paper Jam error. 44 Chapter 5 Troubleshooting ENWW Wait 30 seconds, reconnect the power supply to the scanner, press the Power ( ) button to a surge protector...
... the originals in the document feeder. If misfeeds still occur, clean the rollers. Ensure that the power supply is plugged into an outlet and turned on to ensure the hatch is no wider than 220 mm (8.7 in the scanning software, the LCD will display a Paper Jam error. 44 Chapter 5 Troubleshooting ENWW Wait 30 seconds, reconnect the power supply to the scanner, press the Power ( ) button to a surge protector...
User Guide
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... about 7 scan from 14 HP TWAIN 8 humidity specifications 50 I import profiles 17 install software troubleshoot 33 J jams troubleshoot 45 L LCD problems 39 LCD Reader 47 lines troubleshoot 42 long-page support 18 M maintenance clean paper path 25 clean rollers 26 HP Scanner Tools Utility Maintenance tab 23 manage power settings 38 media jams 45 misfeeds 43 not feeding 43 troubleshoot 43 memory 1 misfeeds troubleshoot 43 multipick detection 21 multiple-page feeds 43 O OK/select button 3 on/off switch, locating 2 operating environment specifications 50 order roller replacement 28 supplies 23...
... about 7 scan from 14 HP TWAIN 8 humidity specifications 50 I import profiles 17 install software troubleshoot 33 J jams troubleshoot 45 L LCD problems 39 LCD Reader 47 lines troubleshoot 42 long-page support 18 M maintenance clean paper path 25 clean rollers 26 HP Scanner Tools Utility Maintenance tab 23 manage power settings 38 media jams 45 misfeeds 43 not feeding 43 troubleshoot 43 memory 1 misfeeds troubleshoot 43 multipick detection 21 multiple-page feeds 43 O OK/select button 3 on/off switch, locating 2 operating environment specifications 50 order roller replacement 28 supplies 23...
User Guide
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... paper jams 45 misfeeds 43 not feeding 43 troubleshoot 43 paper path clean 25 feeding problems 43 paper-handling 1 parts order 28 power management 38 power supply troubleshoot cable 33 power switch, locating 2 problems with LCD 39 product Sleep Mode 8 product info 1 product support 47 profiles import and export 17 profiles, about 6 programs scan from 14 R replace rollers 28 reset scanner 36 resolution 1 rollers clean 26 replace 28 S scan cards 13 feeding problems 43 files too large 42 fragile items 44 from HP Smart Document Scan Software 14 from other programs...
... paper jams 45 misfeeds 43 not feeding 43 troubleshoot 43 paper path clean 25 feeding problems 43 paper-handling 1 parts order 28 power management 38 power supply troubleshoot cable 33 power switch, locating 2 problems with LCD 39 product Sleep Mode 8 product info 1 product support 47 profiles import and export 17 profiles, about 6 programs scan from 14 R replace rollers 28 reset scanner 36 resolution 1 rollers clean 26 replace 28 S scan cards 13 feeding problems 43 files too large 42 fragile items 44 from HP Smart Document Scan Software 14 from other programs...