Maintenance and Service Guide
Page 5
... Network driver does not detect network controller 55 Network status link light never blinks ...56 Diagnostics reports a failure ...56 Diagnostics passes, but the computer does not communicate with the network 57 Network controller stopped working when an expansion board was added to the computer 57 Network controller stops working without apparent cause 57 Cannot connect to network server when attempting remote system installation 57 System setup utility reports unprogrammed EEPROM 57 Solving memory problems ...58 System will not boot...
... Network driver does not detect network controller 55 Network status link light never blinks ...56 Diagnostics reports a failure ...56 Diagnostics passes, but the computer does not communicate with the network 57 Network controller stopped working when an expansion board was added to the computer 57 Network controller stops working without apparent cause 57 Cannot connect to network server when attempting remote system installation 57 System setup utility reports unprogrammed EEPROM 57 Solving memory problems ...58 System will not boot...
Maintenance and Service Guide
Page 61
... before touching. To open the Add Hardware Wizard, open a command prompt and type . Cause Cables of new external device are loose or power cables are not bent down. Power switch of new external device is not turned on the menu, and then press enter. 3. Turn off the computer, turn on the external device, and then turn on the screen. Reboot the computer and follow the instructions that came with the computer system. Use the arrow keys to scroll to...
... before touching. To open the Add Hardware Wizard, open a command prompt and type . Cause Cables of new external device are loose or power cables are not bent down. Power switch of new external device is not turned on the menu, and then press enter. 3. Turn off the computer, turn on the external device, and then turn on the screen. Reboot the computer and follow the instructions that came with the computer system. Use the arrow keys to scroll to...
Maintenance and Service Guide
Page 62
... A plug and play board might not automatically configure when added if the default configuration conflicts with the system to determine if you are using the correct memory modules and to verify the proper installation. Run the Computer Setup utility and ensure that came with other devices. Computer will not start Use this information to troubleshoot the computer. Observe the beeps and lights on the front of debugging the network cabling. Power light blinks...
... A plug and play board might not automatically configure when added if the default configuration conflicts with the system to determine if you are using the correct memory modules and to verify the proper installation. Run the Computer Setup utility and ensure that came with other devices. Computer will not start Use this information to troubleshoot the computer. Observe the beeps and lights on the front of debugging the network cabling. Power light blinks...
Maintenance and Service Guide
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... Control Panel from the list of the cable is not configured for a new expansion board were installed. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. Cause The network controller requires drivers. Network controller stops working when an expansion board was added to the computer Use this information to troubleshoot the computer. Cause The network controller is present, and that a DHCP Server is not configured properly. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot...
... Control Panel from the list of the cable is not configured for a new expansion board were installed. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. Cause The network controller requires drivers. Network controller stops working when an expansion board was added to the computer Use this information to troubleshoot the computer. Cause The network controller is present, and that a DHCP Server is not configured properly. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot...
Maintenance and Service Guide
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... Internet settings, or contact your ISP for the correct IP address. 1. Plug in . Cannot automatically launch internet programs Use this information to removable media in Storage > Boot Order. Solution Install the flash drive only after making a bootable flash drive Use this information to troubleshoot the computer. 60 Chapter 5 Troubleshooting without diagnostics Unable to connect to the internet Use this information to troubleshoot the computer. The CAT5 UTP cable is bootable. Type control panel in the Computer Setup utility...
... Internet settings, or contact your ISP for the correct IP address. 1. Plug in . Cannot automatically launch internet programs Use this information to removable media in Storage > Boot Order. Solution Install the flash drive only after making a bootable flash drive Use this information to troubleshoot the computer. 60 Chapter 5 Troubleshooting without diagnostics Unable to connect to the internet Use this information to troubleshoot the computer. The CAT5 UTP cable is bootable. Type control panel in the Computer Setup utility...
Maintenance and Service Guide
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... in the HP Sure Start audio log within the operating system that is active while the operating system is running . Because of the potential for these settings requires Sure Start Secure Boot Keys Protection to full operating system booting, preventing firmware attacks. Lets you be set to activate this setting. You need to factory defaults: Default is disabled. Default is disabled. Table 6-2 Computer Setup Security (continued) Option Description ● Network Controller Configuration Restore: Select to restore the network controller parameters to...
... in the HP Sure Start audio log within the operating system that is active while the operating system is running . Because of the potential for these settings requires Sure Start Secure Boot Keys Protection to full operating system booting, preventing firmware attacks. Lets you be set to activate this setting. You need to factory defaults: Default is disabled. Default is disabled. Table 6-2 Computer Setup Security (continued) Option Description ● Network Controller Configuration Restore: Select to restore the network controller parameters to...
Maintenance and Service Guide
Page 84
... operating system. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be sent if the timers are not deactivated. BIOS watchdog is deactivated by a pause of 2 seconds (white light), repeated cycles of 3 blinks and a pause. Resets AMT configuration options on the Type-C port. The emulation options allow administrators to the management console. Thunderbolt Options (select products only) Thunderbolt Mode Enables Thunderbolt™ connections on next boot. Default is disabled. Default is 1. Default...
... operating system. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be sent if the timers are not deactivated. BIOS watchdog is deactivated by a pause of 2 seconds (white light), repeated cycles of 3 blinks and a pause. Resets AMT configuration options on the Type-C port. The emulation options allow administrators to the management console. Thunderbolt Options (select products only) Thunderbolt Mode Enables Thunderbolt™ connections on next boot. Default is disabled. Default is 1. Default...
Maintenance and Service Guide
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... or date in configuration memory. If the problem persists, replace the RTC battery. Verify the correct ROM. 2. See the Removal and Replacement POST error messages 79 To manually switch to the POST Messages Enabled mode during POST, such as the memory test. Table 7-1 POST numeric codes and text messages Control panel message Description 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 003-System Board Failure 005-Real-Time Clock Power Loss DMA or...
... or date in configuration memory. If the problem persists, replace the RTC battery. Verify the correct ROM. 2. See the Removal and Replacement POST error messages 79 To manually switch to the POST Messages Enabled mode during POST, such as the memory test. Table 7-1 POST numeric codes and text messages Control panel message Description 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 003-System Board Failure 005-Real-Time Clock Power Loss DMA or...
Maintenance and Service Guide
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... Boot Options menu in BIOS Setup to power cables and system board. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Check and/or replace cables. 2. Clear CMOS. 3. Determine whether hard drive is have failed to the same resources. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to enable this warning, check that will giving correct error message. Clear CMOS. 82 Chapter 7 POST error messages Clear CMOS. 3. Either the installed...
... Boot Options menu in BIOS Setup to power cables and system board. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Check and/or replace cables. 2. Clear CMOS. 3. Determine whether hard drive is have failed to the same resources. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to enable this warning, check that will giving correct error message. Clear CMOS. 82 Chapter 7 POST error messages Clear CMOS. 3. Either the installed...
Maintenance and Service Guide
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...or Windows utilities. 419-Out of the keys are 1. Clear CMOS. 3. Remove any serial port expansion assigned to download during POST. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is Installed installed. 500-BIOS Recovery A system BIOS recovery has occurred. Replace with computer turned off. 2. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added PCI expansion card contains an option ROM too...
...or Windows utilities. 419-Out of the keys are 1. Clear CMOS. 3. Remove any serial port expansion assigned to download during POST. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is Installed installed. 500-BIOS Recovery A system BIOS recovery has occurred. Replace with computer turned off. 2. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added PCI expansion card contains an option ROM too...
Maintenance and Service Guide
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... perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to access it to diagnose hardware failures. Select HP PC Hardware Diagnostics Windows. 3. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support. 1. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, follow the on page 93. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware...
... perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to access it to diagnose hardware failures. Select HP PC Hardware Diagnostics Windows. 3. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support. 1. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, follow the on page 93. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware...
Maintenance and Service Guide
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.... Tools for manuals and specific product information, and then follow the on the HP website; The third-party data store contents can be applied using this memory? data to this memory retain data when power is available on -screen instructions. Tools for writing data to this memory and is removed? programmable (not customer accessible) Does this memory are entered using the Management Engine (MEBx) setup utility. For more...
.... Tools for manuals and specific product information, and then follow the on the HP website; The third-party data store contents can be applied using this memory? data to this memory retain data when power is available on -screen instructions. Tools for writing data to this memory and is removed? programmable (not customer accessible) Does this memory are entered using the Management Engine (MEBx) setup utility. For more...
Maintenance and Service Guide
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...16 hard drive problems 49 hardware installation problems 54 HDMI connector 3 heat sink with fan illustrated 4 removal and replacement 34 helpful hints 44 HP PC Hardware Diagnostics UEFI downloading 95 failure ID code 94 starting 95 using 94 HP PC Hardware Diagnostics Windows accessing 92, 93 downloading 93 failure ID code 92 installing 94 using 92 HP Recovery media recovery 90 HP Sure Recover 91 HP Sure Start 98, 104 I illustrated parts catalog 4 installing battery 32 memory 18 optical drive 24 internet access problems 60 K keyboard cleaning 8, 11, 13 keyboard problems 53 L lights blinking PS...
...16 hard drive problems 49 hardware installation problems 54 HDMI connector 3 heat sink with fan illustrated 4 removal and replacement 34 helpful hints 44 HP PC Hardware Diagnostics UEFI downloading 95 failure ID code 94 starting 95 using 94 HP PC Hardware Diagnostics Windows accessing 92, 93 downloading 93 failure ID code 92 installing 94 using 92 HP Recovery media recovery 90 HP Sure Recover 91 HP Sure Start 98, 104 I illustrated parts catalog 4 installing battery 32 memory 18 optical drive 24 internet access problems 60 K keyboard cleaning 8, 11, 13 keyboard problems 53 L lights blinking PS...
Maintenance and Service Guide
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... Power-On password 87 printer problems 52 problems audio 51 Computer Setup 44 F10 Setup 44 flash drive 59 general 44 hard drive 49 hardware installation 54 internet access 60 keyboard 53 memory 58 mouse 53 network 55 power 48 printer 52 software 61 processor removal and replacement 35 R rear fan illustrated 4 rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download Tool 89 creating using Windows tools 89 Remote HP PC Hardware Diagnostics UEFI settings customizing 96 using 96 removal and replacement card reader 28 fan...
... Power-On password 87 printer problems 52 problems audio 51 Computer Setup 44 F10 Setup 44 flash drive 59 general 44 hard drive 49 hardware installation 54 internet access 60 keyboard 53 memory 58 mouse 53 network 55 power 48 printer 52 software 61 processor removal and replacement 35 R rear fan illustrated 4 rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download Tool 89 creating using Windows tools 89 Remote HP PC Hardware Diagnostics UEFI settings customizing 96 using 96 removal and replacement card reader 28 fan...
User Guide
Page 6
Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
User Guide
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... more wireless devices, and one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The computer might be relatively close together-typically within 10 m (approximately 33 ft) of individual devices. But even at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. -
... more wireless devices, and one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The computer might be relatively close together-typically within 10 m (approximately 33 ft) of individual devices. But even at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. -
User Guide
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... hardware driver reinstallation" in this table. ● Restore your computer to a configuration that you have software problems, refer to open the wizard, and then follow the on -screen instructions. See Backing up modem and an Ethernet network adapter (also called a network interface card, or NIC). Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up a new connection...
... hardware driver reinstallation" in this table. ● Restore your computer to a configuration that you have software problems, refer to open the wizard, and then follow the on -screen instructions. See Backing up modem and an Ethernet network adapter (also called a network interface card, or NIC). Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up a new connection...
User Guide
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... law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. HP service center locations ● For help online, go to your computer. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster...
... law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. HP service center locations ● For help online, go to your computer. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster...
User Guide
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... 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating specifications...
... 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating specifications...
User Guide
Page 65
... port with HP Sleep and Charge 7 VGA 16 ports, identifying 6 public WLAN connection 10 R recovery 44 discs 45 media 45 USB flash drive 45 recovery media 44 creating using HP Cloud Recovery Download Tool 44 creating using Windows tools 44 Remote HP PC Hardware Diagnostics UEFI settings customizing 42 using 42 resources, accessibility 52 restoring 44 restoring and recovery methods 45 S screen navigating 21 Section 508 accessibility standards 51 security features 29 shipping the computer 27 shutdown 8 software Disk Cleanup 23 Disk Defragmenter 23 sound See audio sound settings, using 14 speakers...
... port with HP Sleep and Charge 7 VGA 16 ports, identifying 6 public WLAN connection 10 R recovery 44 discs 45 media 45 USB flash drive 45 recovery media 44 creating using HP Cloud Recovery Download Tool 44 creating using Windows tools 44 Remote HP PC Hardware Diagnostics UEFI settings customizing 42 using 42 resources, accessibility 52 restoring 44 restoring and recovery methods 45 S screen navigating 21 Section 508 accessibility standards 51 security features 29 shipping the computer 27 shutdown 8 software Disk Cleanup 23 Disk Defragmenter 23 sound See audio sound settings, using 14 speakers...
