User Guide
Page 7
... driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. To access the QuickSpecs, go to http://www.hp.com/go to http://www.hp.com/support and follow the instructions to find your name, phone number, address, and product name. Table 1-2 Where to find advisories, bulletins, and notices: 1. QuickSpecs include information about the operating system, power supply, memory, processor...
... driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. To access the QuickSpecs, go to http://www.hp.com/go to http://www.hp.com/support and follow the instructions to find your name, phone number, address, and product name. Table 1-2 Where to find advisories, bulletins, and notices: 1. QuickSpecs include information about the operating system, power supply, memory, processor...
User Guide
Page 11
... can use the video connectors on the graphics card or the integrated graphics on the system board. Serial number location Each computer has a unique serial number and a product ID number that are located on the computer or wake it from HP. Serial port (select products only) 3 HDMI monitor 9 Accessory security cable loop 4 Optional port (select products only) 10 Power connector 5 RJ-45 (network) jack 11 Security cable slot 6 USB ports (2)** NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such...
... can use the video connectors on the graphics card or the integrated graphics on the system board. Serial number location Each computer has a unique serial number and a product ID number that are located on the computer or wake it from HP. Serial port (select products only) 3 HDMI monitor 9 Accessory security cable loop 4 Optional port (select products only) 10 Power connector 5 RJ-45 (network) jack 11 Security cable slot 6 USB ports (2)** NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such...
User Guide
Page 21
... tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to determine whether your computer, first you must download and install it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is generated for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Select HP PC Hardware Diagnostics Windows. 3. 4 Using HP PC...
... tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to determine whether your computer, first you must download and install it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is generated for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Select HP PC Hardware Diagnostics Windows. 3. 4 Using HP PC...
User Guide
Page 36
...5 optional port 6 P power button 5 power connector 6 product ID location 6 product information 1 R rear panel components 5 recovery 13 discs 14 media 14 USB flash drive 14 recovery media 13 creating using HP Cloud Recovery Download Tool 13 creating using Windows tools 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 20 using 20 resources, accessibility 29 restoring 13 restoring and recovery methods 14 RJ-45 (network) jack 6 S Section 508 accessibility standards 28 security cable lock 7 HP Business PC Security Lock 8 padlock 7 security cable slot 6 serial number location 6 serial...
...5 optional port 6 P power button 5 power connector 6 product ID location 6 product information 1 R rear panel components 5 recovery 13 discs 14 media 14 USB flash drive 14 recovery media 13 creating using HP Cloud Recovery Download Tool 13 creating using Windows tools 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 20 using 20 resources, accessibility 29 restoring 13 restoring and recovery methods 14 RJ-45 (network) jack 6 S Section 508 accessibility standards 28 security cable lock 7 HP Business PC Security Lock 8 padlock 7 security cable slot 6 serial number location 6 serial...
Maintenance and Service Guide
Page 5
... Network driver does not detect network controller 61 Network status link light never blinks ...61 Diagnostics reports a failure ...61 Diagnostics passes, but the computer does not communicate with the network 62 Network controller stopped working when an expansion board was added to the computer 62 Network controller stops working without apparent cause 62 Cannot connect to network server when attempting remote system installation 62 System setup utility reports unprogrammed EEPROM 63 Solving memory problems ...63 System will not boot...
... Network driver does not detect network controller 61 Network status link light never blinks ...61 Diagnostics reports a failure ...61 Diagnostics passes, but the computer does not communicate with the network 62 Network controller stopped working when an expansion board was added to the computer 62 Network controller stops working without apparent cause 62 Cannot connect to network server when attempting remote system installation 62 System setup utility reports unprogrammed EEPROM 63 Solving memory problems ...63 System will not boot...
Maintenance and Service Guide
Page 58
... Cover Lock using Computer Setup. A key to toggle the mute on memory. Keys are typically available from HP. Poor performance Use this information to permit the required airflow. 2. Cause Processor is full. Be sure that the speakers' volume control is not available from a hardware store. Defragment hard drive. Check the front panel to troubleshoot the computer. Be sure that the external speakers are properly connected and powered on and that fans...
... Cover Lock using Computer Setup. A key to toggle the mute on memory. Keys are typically available from HP. Poor performance Use this information to permit the required airflow. 2. Cause Processor is full. Be sure that the speakers' volume control is not available from a hardware store. Defragment hard drive. Check the front panel to troubleshoot the computer. Be sure that the external speakers are properly connected and powered on and that fans...
Maintenance and Service Guide
Page 66
... follow the instructions that came with the computer. Shut down the computer using a wireless mouse, you might need to movement or is not plug and play device, Windows automatically recognizes the device and configures the computer. See the Worldwide Limited Warranty for more than 4 seconds. To open the Add Hardware Wizard, open a command prompt and type . Mouse might need to commands. Press the ctrl and esc keys at...
... follow the instructions that came with the computer. Shut down the computer using a wireless mouse, you might need to movement or is not plug and play device, Windows automatically recognizes the device and configures the computer. See the Worldwide Limited Warranty for more than 4 seconds. To open the Add Hardware Wizard, open a command prompt and type . Mouse might need to commands. Press the ctrl and esc keys at...
Maintenance and Service Guide
Page 67
... configure when added if the default configuration conflicts with HP memory. 4. Reboot the computer and follow the instructions for specific problems. 3. Solution IMPORTANT: To avoid damage to the DIMMs or the system board, you of changes to isolate the faulty module. Computer will not start Use this information to reseat, install, or remove a DIMM module. 1. Review the documentation that pins in the cable or connector are disabled in the wrong location. Cause Memory...
... configure when added if the default configuration conflicts with HP memory. 4. Reboot the computer and follow the instructions for specific problems. 3. Solution IMPORTANT: To avoid damage to the DIMMs or the system board, you of changes to isolate the faulty module. Computer will not start Use this information to reseat, install, or remove a DIMM module. 1. Review the documentation that pins in the cable or connector are disabled in the wrong location. Cause Memory...
Maintenance and Service Guide
Page 69
... present, and that the driver parameters match the configuration of the cable is securely attached to troubleshoot the computer. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. Network controller stops working when an expansion board was added to the computer Use this information to the correct device. Cause The network controller requires drivers. Cannot connect to network server when attempting remote system installation Use this information to the correct device. Diagnostics passes, but the...
... present, and that the driver parameters match the configuration of the cable is securely attached to troubleshoot the computer. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. Network controller stops working when an expansion board was added to the computer Use this information to the correct device. Cause The network controller requires drivers. Cannot connect to network server when attempting remote system installation Use this information to the correct device. Diagnostics passes, but the...
Maintenance and Service Guide
Page 74
... power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. 6 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter...
... power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. 6 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter...
Maintenance and Service Guide
Page 77
... either USB storage or the hard drive. BIOS Update Preferences ■ Check for Update on the hard drive or USB device. Change date and time Lets you configure the network connection to the server that is the host for system firmware updates. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on Next Reboot: Default is flashed. ■ Do not update ■ Checking for updates and...
... either USB storage or the hard drive. BIOS Update Preferences ■ Check for Update on the hard drive or USB device. Change date and time Lets you configure the network connection to the server that is the host for system firmware updates. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on Next Reboot: Default is flashed. ■ Do not update ■ Checking for updates and...
Maintenance and Service Guide
Page 80
... modification to HP firmware) while the operating system is running . Default is disabled. Enable MS UEFI CA key: Disabling this setting. Log Event and notify user: In addition to alter them in the HP Sure Start audio log within the operating system that an operating system is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. This setting is available only on the startup screen if there is legitimate before booting to it, making Windows resistant...
... modification to HP firmware) while the operating system is running . Default is disabled. Enable MS UEFI CA key: Disabling this setting. Log Event and notify user: In addition to alter them in the HP Sure Start audio log within the operating system that an operating system is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. This setting is available only on the startup screen if there is legitimate before booting to it, making Windows resistant...
Maintenance and Service Guide
Page 84
...(to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the Startup menu) when the power button light turns white. Default is enabled. Default is enabled. Auto - Recovery Agent Displays recovery agent information. System Options Configure storage controller for RAID Enables RAID. Use the arrow keys to reinstall the operating system are possible: - Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Shortcut to Temporarily Override Boot Order To boot one time. Display the version of bootable devices is disabled...
...(to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the Startup menu) when the power button light turns white. Default is enabled. Default is enabled. Auto - Recovery Agent Displays recovery agent information. System Options Configure storage controller for RAID Enables RAID. Use the arrow keys to reinstall the operating system are possible: - Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Shortcut to Temporarily Override Boot Order To boot one time. Display the version of bootable devices is disabled...
Maintenance and Service Guide
Page 89
....). USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Show Unconfigure ME Confirmation Prompt Requires user confirmation when unconfiguring the Intel Management Engine. Default is 1. Thunderbolt Options (select products only) Thunderbolt Mode Enables Thunderbolt™ connections on USB4 connections. 82 Chapter 6 Computer Setup (F10) Utility NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = solid white light. Default is enabled. Default is enabled. Resets AMT configuration options on next boot...
....). USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Show Unconfigure ME Confirmation Prompt Requires user confirmation when unconfiguring the Intel Management Engine. Default is 1. Thunderbolt Options (select products only) Thunderbolt Mode Enables Thunderbolt™ connections on USB4 connections. 82 Chapter 6 Computer Setup (F10) Utility NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = solid white light. Default is enabled. Default is enabled. Resets AMT configuration options on next boot...
Maintenance and Service Guide
Page 91
... speed at which it to the Full Boot Every x Days mode, using Computer Setup. Invalid time or date in configuration memory. Verify the correct ROM. 2. Flash the ROM if needed. 3. Replace the system board. 1. Table 7-1 POST numeric codes and text messages Control panel message Description 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 003-System Board Failure 005-Real-Time Clock Power Loss DMA or timers. Reset the date and time under Control Panel...
... speed at which it to the Full Boot Every x Days mode, using Computer Setup. Invalid time or date in configuration memory. Verify the correct ROM. 2. Flash the ROM if needed. 3. Replace the system board. 1. Table 7-1 POST numeric codes and text messages Control panel message Description 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 003-System Board Failure 005-Real-Time Clock Power Loss DMA or timers. Reset the date and time under Control Panel...
Maintenance and Service Guide
Page 94
... computer. 2. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will giving correct error message. Determine whether hard drive is have a hard drive firmware patch that will soon fail. (Some hard drives 1. Check and/or replace cables. 2. Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly...
... computer. 2. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will giving correct error message. Determine whether hard drive is have a hard drive firmware patch that will soon fail. (Some hard drives 1. Check and/or replace cables. 2. Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly...
Maintenance and Service Guide
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.../or run Computer Setup or Windows utilities. 419-Out of the keys are 1. Clear CMOS. 3. USB-C on the system board. 43B-More Than One USB type-C Cards Are More than one is installed. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 403-Serial Port D Address Conflict Detected Both external and internal serial ports are 1. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed...
.../or run Computer Setup or Windows utilities. 419-Out of the keys are 1. Clear CMOS. 3. USB-C on the system board. 43B-More Than One USB type-C Cards Are More than one is installed. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 403-Serial Port D Address Conflict Detected Both external and internal serial ports are 1. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed...
Maintenance and Service Guide
Page 104
...case. - Select HP PC Hardware Diagnostics Windows. 3. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Support Assistant or the Start menu. or - ● Select the box next to the 24-digit failure ID to copy your failure code and send it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. 10 Using HP PC Hardware Diagnostics You can use the HP PC...
...case. - Select HP PC Hardware Diagnostics Windows. 3. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Support Assistant or the Start menu. or - ● Select the box next to the 24-digit failure ID to copy your failure code and send it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. 10 Using HP PC Hardware Diagnostics You can use the HP PC...
Maintenance and Service Guide
Page 120
... screw locations 33 hard drive activity light 2 hard drive cage removing 33 hard drive problems 54 hard drives 7 hardware installation problems 59 HDMI connector 3 heat sink illustrated 7 removal and replacement 39 helpful hints 49 hood sensor removal and replacement 38 HP PC Hardware Diagnostics UEFI downloading 100 failure ID code 99 starting 100 using 99 HP PC Hardware Diagnostics Windows accessing 97, 98 downloading 98 failure ID code 97 installing 99 using 97 HP Recovery media recovery 95 HP Sure Recover 96 HP Sure Start 103, 109 I illustrated parts catalog 5 installing battery 27 memory...
... screw locations 33 hard drive activity light 2 hard drive cage removing 33 hard drive problems 54 hard drives 7 hardware installation problems 59 HDMI connector 3 heat sink illustrated 7 removal and replacement 39 helpful hints 49 hood sensor removal and replacement 38 HP PC Hardware Diagnostics UEFI downloading 100 failure ID code 99 starting 100 using 99 HP PC Hardware Diagnostics Windows accessing 97, 98 downloading 98 failure ID code 97 installing 99 using 97 HP Recovery media recovery 95 HP Sure Recover 96 HP Sure Start 103, 109 I illustrated parts catalog 5 installing battery 27 memory...
Maintenance and Service Guide
Page 121
...printer problems 57 problems audio 56 Computer Setup 49 F10 Setup 49 flash drive 64 general 49 hard drive 54 hardware installation 59 internet access 65 keyboard 58 memory 63 mouse 58 network 61 power 53 printer 57 software 66 processor removal and replacement 41 product ID location 3 R rear fan illustrated 6 rear panel components 2 recovery 94 discs 95 media 95 USB flash drive 95 recovery media 94 creating using HP Cloud Recovery Download Tool 94 creating using Windows tools 94 Remote HP PC Hardware Diagnostics UEFI settings customizing 101 using 101 removal and replacement card reader 42 fan...
...printer problems 57 problems audio 56 Computer Setup 49 F10 Setup 49 flash drive 64 general 49 hard drive 54 hardware installation 59 internet access 65 keyboard 58 memory 63 mouse 58 network 61 power 53 printer 57 software 66 processor removal and replacement 41 product ID location 3 R rear fan illustrated 6 rear panel components 2 recovery 94 discs 95 media 95 USB flash drive 95 recovery media 94 creating using HP Cloud Recovery Download Tool 94 creating using Windows tools 94 Remote HP PC Hardware Diagnostics UEFI settings customizing 101 using 101 removal and replacement card reader 42 fan...