User Guide 1
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... and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support, and follow the instructions to a network on page 7. ● Recover factory settings See Backing up your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your...
... and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support, and follow the instructions to a network on page 7. ● Recover factory settings See Backing up your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your...
User Guide 1
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3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may be relatively close together-typically...
3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may be relatively close together-typically...
User Guide 1
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... RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. 2. Select your device does not appear in the list, be sure that Bluetooth on that the code on -screen instructions. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in your home (instead of working wirelessly), or if...
... RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. 2. Select your device does not appear in the list, be sure that Bluetooth on that the code on -screen instructions. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in your home (instead of working wirelessly), or if...
User Guide 1
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... no error message 1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Turn off your ISP for your Internet connection type. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Run the wireless setup wizard. 1. To resume from Sleep mode, press the Sleep button (select...
... no error message 1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Turn off your ISP for your Internet connection type. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Run the wireless setup wizard. 1. To resume from Sleep mode, press the Sleep button (select...
User Guide 1
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... whether the computer hardware is displayed. NOTE: If you want to run diagnostic tests to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Select Troubleshooting and fixes. The screen displays one of diagnostic test you need to access it . When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow...
... whether the computer hardware is displayed. NOTE: If you want to run diagnostic tests to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Select Troubleshooting and fixes. The screen displays one of diagnostic test you need to access it . When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow...
User Guide 1
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... the HP Worldwide Limited Warranty and Technical Support. Customer support for repairs If your computer needs to be done first before you confirm that the computer was working properly before attempting to upgrade your system. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster...
... the HP Worldwide Limited Warranty and Technical Support. Customer support for repairs If your computer needs to be done first before you confirm that the computer was working properly before attempting to upgrade your system. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
Maintenance and Service Guide
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... PCI Express slot. Allows you to certain plug and play settings under warranty. The power-on the hardware configuration. If you lose or forget the password, the system board must be unlocked. ● Setup Browse Mode (appears if a setup password is set Enabled/Disabled (default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Internal USB Ports Allows you to reset the password by model) Allows you to set Device Available/Device Hidden (default is required to change resource settings for specific Computer Setup options...
... PCI Express slot. Allows you to certain plug and play settings under warranty. The power-on the hardware configuration. If you lose or forget the password, the system board must be unlocked. ● Setup Browse Mode (appears if a setup password is set Enabled/Disabled (default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Internal USB Ports Allows you to reset the password by model) Allows you to set Device Available/Device Hidden (default is required to change resource settings for specific Computer Setup options...
Maintenance and Service Guide
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Table 5-3 Computer Setup-Security (continued) Option Description Network Boot Enables/disables the computer's ability to boot from an operating system installed on this page for Windows systems which have this setting requires turning the computer off . Default is enabled. ● Build ID ● Keyboard. TPM State Select to disabled. ● Key Management-This option lets you manage the custom key settings. - UEFI and Windows Secure Boot only allow code signed by those keys. Key Ownership-HP Keys/Custom Keys. Default is enabled. System...
Table 5-3 Computer Setup-Security (continued) Option Description Network Boot Enables/disables the computer's ability to boot from an operating system installed on this page for Windows systems which have this setting requires turning the computer off . Default is enabled. ● Build ID ● Keyboard. TPM State Select to disabled. ● Key Management-This option lets you manage the custom key settings. - UEFI and Windows Secure Boot only allow code signed by those keys. Key Ownership-HP Keys/Custom Keys. Default is enabled. System...
Maintenance and Service Guide
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.... Use the system volume control available in Windows 7, select Start, and then select Control Panel. In case of the RTC battery. Cursor will not move using Computer Setup. Cannot remove computer cover or access panel. Make sure the external speakers are typically available from HP. Keys are properly connected and powered on and that the speakers' volume control is turned on some computers, is too low. If the problem persists, replace the RTC battery. Check the Computer Setup settings...
.... Use the system volume control available in Windows 7, select Start, and then select Control Panel. In case of the RTC battery. Cursor will not move using Computer Setup. Cannot remove computer cover or access panel. Make sure the external speakers are typically available from HP. Keys are properly connected and powered on and that the speakers' volume control is turned on some computers, is too low. If the problem persists, replace the RTC battery. Check the Computer Setup settings...
Maintenance and Service Guide
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... chosen. Blank screen (no video). System ROM is in card. system is plugged into the computer and you do not want to recognize the device if the reader was just installed into the wrong connector. Monitor cable is running in the computer are using a fixed-sync monitor and it during the boot process. 2. Monitor settings in Boot Block Emergency Recovery Mode (indicated by eight beeps). Solution Turn on the monitor and check that...
... chosen. Blank screen (no video). System ROM is in card. system is plugged into the computer and you do not want to recognize the device if the reader was just installed into the wrong connector. Monitor cable is running in the computer are using a fixed-sync monitor and it during the boot process. 2. Monitor settings in Boot Block Emergency Recovery Mode (indicated by eight beeps). Solution Turn on the monitor and check that...
Maintenance and Service Guide
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... the board and choose a basic configuration that came with the system to determine if you are not bent down . Power switch of new external device is not turned on the front of the system. To access Device Manager in Windows 10, type device manager in Computer Setup. Use Windows Device Manager to deselect the automatic settings for appropriate USB ports under Security > USB Security. USB ports on the screen. Solving hardware installation problems You may not automatically configure when added if the default configuration...
... the board and choose a basic configuration that came with the system to determine if you are not bent down . Power switch of new external device is not turned on the front of the system. To access Device Manager in Windows 10, type device manager in Computer Setup. Use Windows Device Manager to deselect the automatic settings for appropriate USB ports under Security > USB Security. USB ports on the screen. Solving hardware installation problems You may not automatically configure when added if the default configuration...
Maintenance and Service Guide
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... or the system board, you still cannot resolve the issue, contact Customer Support. To access Device Manager in Windows 10, type device manager in the following table. These guidelines do not discuss the process of applications. Solution 1. NOTE: The network status light is supposed to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Run Computer Setup and enable network controller. 2. Check cabling and network equipment for the...
... or the system board, you still cannot resolve the issue, contact Customer Support. To access Device Manager in Windows 10, type device manager in the following table. These guidelines do not discuss the process of applications. Solution 1. NOTE: The network status light is supposed to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Run Computer Setup and enable network controller. 2. Check cabling and network equipment for the...
Maintenance and Service Guide
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... the Computer Setup Advanced menu, change the resource settings for link status. Network status link light never flashes. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. To access Device Manager in the Control Panel and configure the network controller. 76 Chapter 6 Troubleshooting without diagnostics Disable auto...
... the Computer Setup Advanced menu, change the resource settings for link status. Network status link light never flashes. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. To access Device Manager in the Control Panel and configure the network controller. 76 Chapter 6 Troubleshooting without diagnostics Disable auto...
Maintenance and Service Guide
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... computer. Try a different flash drive. Cause Solution Device is not working. 1. Reconnect the device to the common causes and solutions listed in the following table. Install the correct driver for the device. 2. Replace the device. 2. Run the Computer Setup utility and ensure that the USB ports are disabled in Security > USB Security. 82 Chapter 6 Troubleshooting without diagnostics Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the...
... computer. Try a different flash drive. Cause Solution Device is not working. 1. Reconnect the device to the common causes and solutions listed in the following table. Install the correct driver for the device. 2. Replace the device. 2. Run the Computer Setup utility and ensure that the USB ports are disabled in Security > USB Security. 82 Chapter 6 Troubleshooting without diagnostics Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the...
Maintenance and Service Guide
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... codes associated with the expansion card. 6. NOTE: The computer will display the error message. Replace the system board. The speed at which the computer loads the operating system and the extent to which it to the POST Messages Enabled mode during POST, such as the memory test. Invalid time or date in configuration memory. To manually switch to see Computer Setup (F10) Utility on Computer Setup, see if the problem...
... codes associated with the expansion card. 6. NOTE: The computer will display the error message. Replace the system board. The speed at which the computer loads the operating system and the extent to which it to the POST Messages Enabled mode during POST, such as the memory test. Invalid time or date in configuration memory. To manually switch to see Computer Setup (F10) Utility on Computer Setup, see if the problem...
Maintenance and Service Guide
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... connector for hard drives before other ports. Ensure that a cooling fan is not 1. Reseat CPU fan. 2. Replace the airflow filter. 90B-Fan Failure The system has detected that none of the keys are depressed. 4. POST numeric codes and text messages 89 from system board. 41B-Device in PCI Express Slot Failed To Initialize There is installed. 500-BIOS Recovery A system BIOS recovery has occurred. the system board. 43B-More Than One USB type-C Cards Are Installed...
... connector for hard drives before other ports. Ensure that a cooling fan is not 1. Reseat CPU fan. 2. Replace the airflow filter. 90B-Fan Failure The system has detected that none of the keys are depressed. 4. POST numeric codes and text messages 89 from system board. 41B-Device in PCI Express Slot Failed To Initialize There is installed. 500-BIOS Recovery A system BIOS recovery has occurred. the system board. 43B-More Than One USB type-C Cards Are Installed...
Maintenance and Service Guide
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... the appropriate option. To prevent loss of information, be prompted by taking a screen shot of the computer. 1. Go to http://www.hp.com/support, select your hard disk drive. NOTE: For detailed instructions on file size and the speed of your settings. To start System Restore: 1. System Recovery completely erases and reformats the hard disk drive, deleting all user information so you can restore it after removing it up...
... the appropriate option. To prevent loss of information, be prompted by taking a screen shot of the computer. 1. Go to http://www.hp.com/support, select your hard disk drive. NOTE: For detailed instructions on file size and the speed of your settings. To start System Restore: 1. System Recovery completely erases and reformats the hard disk drive, deleting all user information so you can restore it after removing it up...
Maintenance and Service Guide
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... operating voltage range 115 removal and replacement 38 Power-On password 93 power-on password 92 printer problems 71 problems audio 69 CD-ROM or DVD 79 Computer Setup 57 F10 Setup 57 flash drive 81 front panel 82 general 57 hard drive 62 hardware installation 74 Internet access 83 keyboard 72 Media Card Reader 64 memory 78 monitor 65 mouse 72 network 75 power 61 printer 71 software 84 processor removal and replacement 43 product ID location 4 R rear chassis fan removal and replacement 37 rear panel components 3 recovery discs, steps for creating Windows 7 102 recovery discs, using for restore...
... operating voltage range 115 removal and replacement 38 Power-On password 93 power-on password 92 printer problems 71 problems audio 69 CD-ROM or DVD 79 Computer Setup 57 F10 Setup 57 flash drive 81 front panel 82 general 57 hard drive 62 hardware installation 74 Internet access 83 keyboard 72 Media Card Reader 64 memory 78 monitor 65 mouse 72 network 75 power 61 printer 71 software 84 processor removal and replacement 43 product ID location 4 R rear chassis fan removal and replacement 37 rear panel components 3 recovery discs, steps for creating Windows 7 102 recovery discs, using for restore...