Resolving Start Up and No Boot Problems Checklist
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... Repair Computer option, or enter Safe Mode and run Memory Diagnostics. Symptom 1: LED lights do not glow, display is the built-in LCD display or graphics card. Remove all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist If computer does not start normally, use this checklist to identify specific symptoms and take the recommended corrective actions to resolve the problems. Perform a Hard Reset Do these actions first to the notebook. Connect...
... Repair Computer option, or enter Safe Mode and run Memory Diagnostics. Symptom 1: LED lights do not glow, display is the built-in LCD display or graphics card. Remove all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist If computer does not start normally, use this checklist to identify specific symptoms and take the recommended corrective actions to resolve the problems. Perform a Hard Reset Do these actions first to the notebook. Connect...
Resolving Start Up and No Boot Problems Checklist
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... actions listed under Symptom 3 to view error message. Run Repair Your Computer. Run Last Known Good Configuration. Select Boot into Safe Mode and then select Run a Microsoft system restore. Select Boot into Safe Mode and then select Uninstall recently installed programs. Select Boot into Windows normally, you can boot to BIOS, use recovery disk to recover the computer to prevent other start-up problems. Run HP Support Assistant...
... actions listed under Symptom 3 to view error message. Run Repair Your Computer. Run Last Known Good Configuration. Select Boot into Safe Mode and then select Run a Microsoft system restore. Select Boot into Safe Mode and then select Uninstall recently installed programs. Select Boot into Windows normally, you can boot to BIOS, use recovery disk to recover the computer to prevent other start-up problems. Run HP Support Assistant...
HP Notebook Reference Guide - Windows 7
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...card ...31 Using a USB device ...31 Connecting a USB device 31 Removing a USB device ...32 Using 1394 devices (select models only 32 Connecting a 1394 device 32 Removing a 1394 device 33 Using an eSATA device (select models only 33 Connecting an eSATA device 33 Removing an eSATA device 34 Using optional external devices ...34 Using optional external drives 34 Using the expansion port (select models only 34 6 Drives ...36 Handling drives ...36 Using hard drives ...37 Improving hard drive performance 37 Using Disk Defragmenter 37 Using Disk Cleanup 37 Using HP ProtectSmart Hard Drive...
...card ...31 Using a USB device ...31 Connecting a USB device 31 Removing a USB device ...32 Using 1394 devices (select models only 32 Connecting a 1394 device 32 Removing a 1394 device 33 Using an eSATA device (select models only 33 Connecting an eSATA device 33 Removing an eSATA device 34 Using optional external devices ...34 Using optional external drives 34 Using the expansion port (select models only 34 6 Drives ...36 Handling drives ...36 Using hard drives ...37 Improving hard drive performance 37 Using Disk Defragmenter 37 Using Disk Cleanup 37 Using HP ProtectSmart Hard Drive...
HP Notebook Reference Guide - Windows 7
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... Hibernation, you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. 18 Chapter 4 Power management NOTE: If you have a power button or a power switch. If the computer is unresponsive and you must first exit Sleep or Hibernation before...
... Hibernation, you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. 18 Chapter 4 Power management NOTE: If you have a power button or a power switch. If the computer is unresponsive and you must first exit Sleep or Hibernation before...
HP Notebook Reference Guide - Windows 7
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... Shut down button, and then click Sleep. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. When Sleep is in the Sleep state or in Windows Control Panel. Initiating and exiting Sleep The system is closed, open the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. Setting power options 19 CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or...
... Shut down button, and then click Sleep. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. When Sleep is in the Sleep state or in Windows Control Panel. Initiating and exiting Sleep The system is closed, open the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. Setting power options 19 CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or...
HP Notebook Reference Guide - Windows 7
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... a powered external device, turn off the device, and then disconnect it from the computer. A USB drive can be used with the device. 2. Connect the device to remove the eSATA device. Turn on -screen instructions. 3. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the...
... a powered external device, turn off the device, and then disconnect it from the computer. A USB drive can be used with the device. 2. Connect the device to remove the eSATA device. Turn on -screen instructions. 3. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the...
HP Notebook Reference Guide - Windows 7
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... running utilities, or changing Windows settings. You may be prompted for your permission or password for tasks such as installing software, running on the size of your computer. To run Disk Cleanup: 1. Connect the computer to improve the security of your computer manually at any time. Follow the on the hard drive become fragmented. Using HP ProtectSmart Hard Drive Protection (select models only) HP ProtectSmart Hard Drive Protection protects a hard drive by...
... running utilities, or changing Windows settings. You may be prompted for your permission or password for tasks such as installing software, running on the size of your computer. To run Disk Cleanup: 1. Connect the computer to improve the security of your computer manually at any time. Follow the on the hard drive become fragmented. Using HP ProtectSmart Hard Drive Protection (select models only) HP ProtectSmart Hard Drive Protection protects a hard drive by...
HP Notebook Reference Guide - Windows 7
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... Windows passwords, such as it displayed as screen-saver passwords, select Start > Help and Support. While the Log On window is set, entered, changed, or deleted. You can also use the same password for a Setup Utility (BIOS) feature and for Startup Menu" message is entered. NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is set a user or administrator password, follow these steps: 1. NOTE: To reduce the risk of being locked...
... Windows passwords, such as it displayed as screen-saver passwords, select Start > Help and Support. While the Log On window is set, entered, changed, or deleted. You can also use the same password for a Setup Utility (BIOS) feature and for Startup Menu" message is entered. NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is set a user or administrator password, follow these steps: 1. NOTE: To reduce the risk of being locked...
HP Notebook Reference Guide - Windows 7
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... arrow key. ● To close open dialog boxes and return to the main Setup Utility (BIOS) screen, press esc, and then follow the on-screen instructions. 2. or - Use the arrow keys to enter Setup Utility (BIOS). Displaying system information 1. Your changes go into effect when the computer restarts. Start Setup Utility (BIOS). 2. To exit Setup Utility (BIOS) without saving your changes and exit Setup Utility (BIOS) menus, press f10, and then follow these steps: 1. Using Setup Utility (BIOS) 53 Restoring factory settings in Setup Utility (BIOS) to...
... arrow key. ● To close open dialog boxes and return to the main Setup Utility (BIOS) screen, press esc, and then follow the on-screen instructions. 2. or - Use the arrow keys to enter Setup Utility (BIOS). Displaying system information 1. Your changes go into effect when the computer restarts. Start Setup Utility (BIOS). 2. To exit Setup Utility (BIOS) without saving your changes and exit Setup Utility (BIOS) menus, press f10, and then follow these steps: 1. Using Setup Utility (BIOS) 53 Restoring factory settings in Setup Utility (BIOS) to...
HP Notebook Reference Guide - Windows 7
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... -screen instructions to identify your hard drive designation. Identify the BIOS update that contains the update. 4. b. Open Windows Explorer by unplugging the power cord from your hard drive where the BIOS update is complete. Follow the on your computer. The hard drive designation is connected to reliable external power using the AC adapter. The BIOS installation begins. 5. Using Setup Utility (BIOS) 55 Double-click your computer and access the BIOS update you want to download. 3. During the download and installation, follow these steps: a. Make...
... -screen instructions to identify your hard drive designation. Identify the BIOS update that contains the update. 4. b. Open Windows Explorer by unplugging the power cord from your hard drive where the BIOS update is complete. Follow the on your computer. The hard drive designation is connected to reliable external power using the AC adapter. The BIOS installation begins. 5. Using Setup Utility (BIOS) 55 Double-click your computer and access the BIOS update you want to download. 3. During the download and installation, follow these steps: a. Make...
HP Notebook Reference Guide - Windows 7
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...displaying remaining charge 23 disposing 25 low battery levels 23 replacing 25 storing 24 Battery Check 22 battery information, finding 22 battery power 22 battery temperature 24 BIOS determining version 54 downloading an update 55 updating 54 Bluetooth device 2, 8 buttons media 13 power 18 volume 14 C cables 1394 32 eSATA 33 USB 31 checking audio functions 14 computer, traveling 24, 57 configuring audio for HDMI 17 configuring ExpressCards 28 connecting to a wired network 8 connecting to an existing wireless network 4 Connection Manager 3 conservation, power 24 creating a wireless connection...
...displaying remaining charge 23 disposing 25 low battery levels 23 replacing 25 storing 24 Battery Check 22 battery information, finding 22 battery power 22 battery temperature 24 BIOS determining version 54 downloading an update 55 updating 54 Bluetooth device 2, 8 buttons media 13 power 18 volume 14 C cables 1394 32 eSATA 33 USB 31 checking audio functions 14 computer, traveling 24, 57 configuring audio for HDMI 17 configuring ExpressCards 28 connecting to a wired network 8 connecting to an existing wireless network 4 Connection Manager 3 conservation, power 24 creating a wireless connection...
HP Notebook Reference Guide - Windows 7
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...9 connecting a modem cable adapter 9 selecting a location setting 10 N network cable, connecting 11 network icon 2 O operating system controls 4 optical disc inserting 39 removing 40 optical drive 34 optional external devices, using 34 P passwords set in Setup Utility (BIOS) 45 set in Windows 45 ports DisplayPort 15 expansion 34 external monitor 15 HDMI 16 Intel Wireless Display 17 VGA 15 power battery 22 conserving 24 options 19 power button 18 power meter 20 power plans customizing 21 selecting 20 viewing current 20 power switch 18 power-on password creating 47 entering 47 managing 47 power...
...9 connecting a modem cable adapter 9 selecting a location setting 10 N network cable, connecting 11 network icon 2 O operating system controls 4 optical disc inserting 39 removing 40 optical drive 34 optional external devices, using 34 P passwords set in Setup Utility (BIOS) 45 set in Windows 45 ports DisplayPort 15 expansion 34 external monitor 15 HDMI 16 Intel Wireless Display 17 VGA 15 power battery 22 conserving 24 options 19 power button 18 power meter 20 power plans customizing 21 selecting 20 viewing current 20 power switch 18 power-on password creating 47 entering 47 managing 47 power...
HP Limited Warranty and Techincal Support - 3-year - North America
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... meet your needs: „ Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. „ Open an online service event with an HP Support Specialist: If you assume the risk of loss or damage during the diagnosis period, HP determines that the repair can be accomplished by the use of a CSR part, HP will help...
... meet your needs: „ Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. „ Open an online service event with an HP Support Specialist: If you assume the risk of loss or damage during the diagnosis period, HP determines that the repair can be accomplished by the use of a CSR part, HP will help...
HP Limited Warranty and Technical Support - 90 day - North America
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... your portable computer needs a hardware repair that part directly to you diagnose the problem. To locate the nearest HP service partner, call your local HP Technical Support Center (see Worldwide Phone Numbers booklet). If you request that HP replace them for you assume the risk of your choice. These parts are unable to resolve your problem using HP online services, call your product into any HP service partner for warranty...
... your portable computer needs a hardware repair that part directly to you diagnose the problem. To locate the nearest HP service partner, call your local HP Technical Support Center (see Worldwide Phone Numbers booklet). If you request that HP replace them for you assume the risk of your choice. These parts are unable to resolve your problem using HP online services, call your product into any HP service partner for warranty...
HP Limited Warranty and Technical Support 1-yr - North America
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... you diagnose the problem. To locate the nearest HP service partner, call your portable computer needs a hardware repair that the repair can be accomplished by the use of a CSR part, HP will help sources to meet your needs: „ Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. „ Open an online service event with an HP Support Specialist: If...
... you diagnose the problem. To locate the nearest HP service partner, call your portable computer needs a hardware repair that the repair can be accomplished by the use of a CSR part, HP will help sources to meet your needs: „ Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. „ Open an online service event with an HP Support Specialist: If...
Worldwide Waranty and Technical Support - HP - 90day - North America
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... HP, including initial setup support, is available from HP via multiple contact methods, including electronic media and telephone, for your installation questions (how to, first steps, and prerequisites). „ Setting up and configuring the software and options supplied or purchased with HP Hardware Products (how-to http://www.hp.com, select your End User License Agreement (EULA). For information on availability of additional support and service...
... HP, including initial setup support, is available from HP via multiple contact methods, including electronic media and telephone, for your installation questions (how to, first steps, and prerequisites). „ Setting up and configuring the software and options supplied or purchased with HP Hardware Products (how-to http://www.hp.com, select your End User License Agreement (EULA). For information on availability of additional support and service...
Getting Started HP Notebook - Windows 7
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... are connected to the computer. 3. Do not remove a memory module while the computer is off or in Hibernation mode, press the power button to shut down on each side of the memory module. Disconnect all external devices that are replacing a memory module, remove the existing memory module: a. Unplug the power cord from the computer, and then remove it. 8. Lift the service cover (2) away from the AC outlet. 4. Loosen the service cover screws (1). 7. Turn the...
... are connected to the computer. 3. Do not remove a memory module while the computer is off or in Hibernation mode, press the power button to shut down on each side of the memory module. Disconnect all external devices that are replacing a memory module, remove the existing memory module: a. Unplug the power cord from the computer, and then remove it. 8. Lift the service cover (2) away from the AC outlet. 4. Loosen the service cover screws (1). 7. Turn the...
Getting Started HP Notebook - Windows 7
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... flash drive after software setup. If you use an external optical drive, it into the optical drive. ● If necessary, you can exit the program before you can purchase recovery discs for your computer from the HP Web site. Guidelines: ● Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. The next time you open HP Recovery Manager, you will need a set of recovery discs or one recovery flash drive can create using HP Recovery Manager. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Restore...
... flash drive after software setup. If you use an external optical drive, it into the optical drive. ● If necessary, you can exit the program before you can purchase recovery discs for your computer from the HP Web site. Guidelines: ● Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. The next time you open HP Recovery Manager, you will need a set of recovery discs or one recovery flash drive can create using HP Recovery Manager. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Restore...
Getting Started HP Notebook - Windows 7
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... D digital media slot, identifying MultiMedia Card (MMC) 9 Secure Digital (SD) Memory Card 9 display image, switching 18 E esc key, identifying 7 external monitor port, identifying 9 F f11 36 fn key, identifying 7 H hard drive installing 28 removing 27 hard drive light, identifying 10 HDMI port, identifying 9 headphone (audio-out) jack 9 Help and Support action key 18 hotkeys Help and Support 18 HP Recovery Manager 36 I input power 44 integrated webcam light, identifying 11 internal microphone, identifying 11 Internet connection setup 15 ISP, using 14 J jacks audio-in (microphone) 9 audio-out...
... D digital media slot, identifying MultiMedia Card (MMC) 9 Secure Digital (SD) Memory Card 9 display image, switching 18 E esc key, identifying 7 external monitor port, identifying 9 F f11 36 fn key, identifying 7 H hard drive installing 28 removing 27 hard drive light, identifying 10 HDMI port, identifying 9 headphone (audio-out) jack 9 Help and Support action key 18 hotkeys Help and Support 18 HP Recovery Manager 36 I input power 44 integrated webcam light, identifying 11 internal microphone, identifying 11 Internet connection setup 15 ISP, using 14 J jacks audio-in (microphone) 9 audio-out...
Getting Started HP Notebook - Windows 7
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... removing 30 replacing 32 microphone (audio-in) jack, identifying 9 Microsoft Certificate of Authenticity label 43 mouse, external setting preferences 20 mute key, identifying 19 N network jack, identifying 9 restore points 40 RJ-45 (network) jack, identifying 9 rotating TouchPad gesture 24 S screen brightness keys 18 screen image, switching 18 scrolling TouchPad gesture 23 security cable slot security cable slot, identifying 8 serial number 43 serial number, computer 43 service cover, identifying 12 setup of WLAN 15 supported discs 35 system recovery 36 system restore points 40 O operating...
... removing 30 replacing 32 microphone (audio-in) jack, identifying 9 Microsoft Certificate of Authenticity label 43 mouse, external setting preferences 20 mute key, identifying 19 N network jack, identifying 9 restore points 40 RJ-45 (network) jack, identifying 9 rotating TouchPad gesture 24 S screen brightness keys 18 screen image, switching 18 scrolling TouchPad gesture 23 security cable slot security cable slot, identifying 8 serial number 43 serial number, computer 43 service cover, identifying 12 setup of WLAN 15 supported discs 35 system recovery 36 system restore points 40 O operating...
