HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive...
... Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... the computer. Item (1) (2) (3) (4) (5) Description Product name Serial number Product part number Warranty period Model description (select models only) Function The name affixed to locate documents, drivers, and support for the computer. The part number helps a service technician to each screw and screw lock size and location during removal and replacement. Component replacement procedures This chapter provides removal and replacement procedures. This number provides specific information about the product's hardware components. Component replacement procedures 41
... the computer. Item (1) (2) (3) (4) (5) Description Product name Serial number Product part number Warranty period Model description (select models only) Function The name affixed to locate documents, drivers, and support for the computer. The part number helps a service technician to each screw and screw lock size and location during removal and replacement. Component replacement procedures This chapter provides removal and replacement procedures. This number provides specific information about the product's hardware components. Component replacement procedures 41
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... 5 Removal and replacement procedures Disconnect all batteries before installing a memory module. Remove the top cover (see USB board/audio jack on page 61). Description 8 GB (DDR3-1600 MHz, PC3-12800), for use with computer models with Intel processors, no support for 32 bit operating systems 4 GB (DDR3-1600 MHz, PC3-12800) 2 GB (DDR3-1600 MHz, PC3-12800) Spare part number 670034-005 641369-005 652972-005 IMPORTANT: Make special...
... 5 Removal and replacement procedures Disconnect all batteries before installing a memory module. Remove the top cover (see USB board/audio jack on page 61). Description 8 GB (DDR3-1600 MHz, PC3-12800), for use with computer models with Intel processors, no support for 32 bit operating systems 4 GB (DDR3-1600 MHz, PC3-12800) 2 GB (DDR3-1600 MHz, PC3-12800) Spare part number 670034-005 641369-005 652972-005 IMPORTANT: Make special...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... power cord from your hard drive. 86 Chapter 6 Windows 8 - Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to the hard drive. Click your BIOS, make a note of the date, name, or other identifier. NOTE: After a message on your hard drive where the BIOS update is downloaded. If no instructions are displayed...
... power cord from your hard drive. 86 Chapter 6 Windows 8 - Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to the hard drive. Click your BIOS, make a note of the date, name, or other identifier. NOTE: After a message on your hard drive where the BIOS update is downloaded. If no instructions are displayed...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... on battery power, or connected to an optional power source. To exit Setup Utility, use the arrow keys to select the Main menu. You may be displayed by unplugging the power cord from the AC outlet. Make a note of the system BIOS currently installed. Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow any instructions that provides software for your hard drive where the BIOS update is...
... on battery power, or connected to an optional power source. To exit Setup Utility, use the arrow keys to select the Main menu. You may be displayed by unplugging the power cord from the AC outlet. Make a note of the system BIOS currently installed. Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow any instructions that provides software for your hard drive where the BIOS update is...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... Windows Refresh or a reinstallation. System Restore allows you to reset your computer using HP Recovery Manager on page 97. ● If you want a quick and easy way to another drive. From the Start screen, type h, and then select Help and Support. ● If you want to restore without losing any personal information, Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using...
... Windows Refresh or a reinstallation. System Restore allows you to reset your computer using HP Recovery Manager on page 97. ● If you want a quick and easy way to another drive. From the Start screen, type h, and then select Help and Support. ● If you want to restore without losing any personal information, Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using the HP Recovery media you created or by using HP Recovery Manager HP Recovery Manager software allows you wish to retain. For software not provided with this computer, you must use the Factory Reset or System Recovery options, you must be used if the hard drive is still working. 98 Chapter 9 Windows 8 - See Creating HP Recovery media...
... Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using the HP Recovery media you created or by using HP Recovery Manager HP Recovery Manager software allows you wish to retain. For software not provided with this computer, you must use the Factory Reset or System Recovery options, you must be used if the hard drive is still working. 98 Chapter 9 Windows 8 - See Creating HP Recovery media...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... as you remove the Recovery partition, create HP Recovery media; Follow the on -screen instructions. Insert the first HP Recovery disc you can change the boot order: 1. or - You can no longer use HP Recovery media to free up all personal files. 2. Removing the HP Recovery partition HP Recovery Manager software allows you created. 2. To start HP Recovery Manager from the HP Recovery partition: 1. or - This method can use the Windows Refresh option, the Windows option to recover You can be used if your system does not have an HP Recovery partition or if the hard drive is...
... as you remove the Recovery partition, create HP Recovery media; Follow the on -screen instructions. Insert the first HP Recovery disc you can change the boot order: 1. or - You can no longer use HP Recovery media to free up all personal files. 2. Removing the HP Recovery partition HP Recovery Manager software allows you created. 2. To start HP Recovery Manager from the HP Recovery partition: 1. or - This method can use the Windows Refresh option, the Windows option to recover You can be used if your system does not have an HP Recovery partition or if the hard drive is...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... part numbers 28, 31, 32, 54 specifications 93 hard drive cable removal 65 Hard Drive Hardware Kit spare part number 28, 33, 54 hard drive light, identifying 14 HDMI port, identifying 14 heat sink removal 73 spare part numbers 27, 33, 73 hinge spare part number 29, 33, 80 HP Recovery Manager correcting boot problems for Windows 8 computer models 99 I integrated webcam light, identifying 17 internal media card, product description 7, 12 internal microphone, identifying 17 J jack audio-in (microphone) 16 audio-out (headphone) 16 network 14 RJ-45 (network) 14 RJ-45 (network) lights 14 K keyboard...
... part numbers 28, 31, 32, 54 specifications 93 hard drive cable removal 65 Hard Drive Hardware Kit spare part number 28, 33, 54 hard drive light, identifying 14 HDMI port, identifying 14 heat sink removal 73 spare part numbers 27, 33, 73 hinge spare part number 29, 33, 80 HP Recovery Manager correcting boot problems for Windows 8 computer models 99 I integrated webcam light, identifying 17 internal media card, product description 7, 12 internal microphone, identifying 17 J jack audio-in (microphone) 16 audio-out (headphone) 16 network 14 RJ-45 (network) 14 RJ-45 (network) lights 14 K keyboard...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... card 7, 12 keyboard 7, 12 memory module 3, 10 microphone 5, 11 operating system 8, 13 pointing device 7, 12 ports 7, 12 power requirements processors 1, 9 product name 1, 9 security 8, 13 serviceability 8, 13 video 5, 11 wireless 6, 12 product name 1, 9 8, 13 R recovery discs for Windows 8 computer models 95, 99 for Windows 8 computer models 96, 97, 98 HP Recovery Manager for Windows 8 computer models 98 media for Windows 8 computer models 99 starting for Windows 8 computer models 99 supported discs for Windows 8 computer models 95 USB flash drive for Windows 8 computer models 99 using HP...
... card 7, 12 keyboard 7, 12 memory module 3, 10 microphone 5, 11 operating system 8, 13 pointing device 7, 12 ports 7, 12 power requirements processors 1, 9 product name 1, 9 security 8, 13 serviceability 8, 13 video 5, 11 wireless 6, 12 product name 1, 9 8, 13 R recovery discs for Windows 8 computer models 95, 99 for Windows 8 computer models 96, 97, 98 HP Recovery Manager for Windows 8 computer models 98 media for Windows 8 computer models 99 starting for Windows 8 computer models 99 supported discs for Windows 8 computer models 95 USB flash drive for Windows 8 computer models 99 using HP...
User Guide - Windows 8
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... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...11 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...11 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
User Guide - Windows 8
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... a user-replaceable battery 39 Disposing of a user-replaceable battery 40 Replacing a user-replaceable battery 40 Running on external AC power ...40 Troubleshooting power problems 41 HP CoolSense ...41 Refreshing your software content with Intel Smart Connect Technology (select models only 42 Shutting down (turning off) the computer 42 7 Managing and sharing information ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Connecting a powered USB device 44 Inserting and removing a digital storage card 45 Sharing data and drives and accessing software...
... a user-replaceable battery 39 Disposing of a user-replaceable battery 40 Replacing a user-replaceable battery 40 Running on external AC power ...40 Troubleshooting power problems 41 HP CoolSense ...41 Refreshing your software content with Intel Smart Connect Technology (select models only 42 Shutting down (turning off) the computer 42 7 Managing and sharing information ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Connecting a powered USB device 44 Inserting and removing a digital storage card 45 Sharing data and drives and accessing software...
User Guide - Windows 8
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... a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP Recovery media 60 Restore and recovery ...61 Using Windows Refresh for quick and easy recovery 62 Remove everything and reinstall Windows 62 Recovering using HP Recovery Manager 63 What you need to know 63 Using the HP Recovery partition to recover a minimized image (select models only) ...63 Using HP Recovery media to recover 64 Changing the computer boot order 64 Removing the HP Recovery partition 64 12 Specifications ...65 Input power...
... a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP Recovery media 60 Restore and recovery ...61 Using Windows Refresh for quick and easy recovery 62 Remove everything and reinstall Windows 62 Recovering using HP Recovery Manager 63 What you need to know 63 Using the HP Recovery partition to recover a minimized image (select models only) ...63 Using HP Recovery media to recover 64 Changing the computer boot order 64 Removing the HP Recovery partition 64 12 Specifications ...65 Input power...
User Guide - Windows 8
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Type network and sharing in a safe place. 14 Chapter 3 Connecting to use operating system controls: 1. Using a WLAN With a WLAN device, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of hardware or software. To purchase Internet service and a modem, contact a local ISP. NOTE: Your ISP will help set up Internet access in your wireless router to connect your computer, you a user ID and a password to a network To...
Type network and sharing in a safe place. 14 Chapter 3 Connecting to use operating system controls: 1. Using a WLAN With a WLAN device, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of hardware or software. To purchase Internet service and a modem, contact a local ISP. NOTE: Your ISP will help set up Internet access in your wireless router to connect your computer, you a user ID and a password to a network To...
User Guide - Windows 8
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From the Start screen, type disk, select Settings, and then select Defragment and optimize your computer and external devices helps keep them in removing dirt and debris. 48 Chapter 8 Maintaining your computer to free up disk space and help the computer run Disk Cleanup: 1. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to run Disk Defragmenter: 1. Updates can scratch the computer...
From the Start screen, type disk, select Settings, and then select Defragment and optimize your computer and external devices helps keep them in removing dirt and debris. 48 Chapter 8 Maintaining your computer to free up disk space and help the computer run Disk Cleanup: 1. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to run Disk Defragmenter: 1. Updates can scratch the computer...
User Guide - Windows 8
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... access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you upgrade 52 Chapter 9 Securing your computer to computer viruses, spyware, and other security risks, security software must enter the administrator password to date. To set , entered, changed , or deleted. Setting Windows passwords Password User password Administrator password Function Protects access to select Security, and then follow the on-screen instructions. NOTE: The administrator password can be used...
... access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you upgrade 52 Chapter 9 Securing your computer to computer viruses, spyware, and other security risks, security software must enter the administrator password to date. To set , entered, changed , or deleted. Setting Windows passwords Password User password Administrator password Function Protects access to select Security, and then follow the on-screen instructions. NOTE: The administrator password can be used...
User Guide - Windows 8
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... hard drive. Make a note of the path to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Double-click or double-tap the file that are displayed, follow these steps: a. At the download area, follow these instructions: Do not disconnect power from the computer by following the on battery power...
... hard drive. Make a note of the path to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Double-click or double-tap the file that are displayed, follow these steps: a. At the download area, follow these instructions: Do not disconnect power from the computer by following the on battery power...
User Guide - Windows 8
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... from the backups you to another drive. For more information and steps for using Windows System Restore, see Windows Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. System Restore allows you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to a previous state without the requirements of HP Recovery Manager to...
... from the backups you to another drive. For more information and steps for using Windows System Restore, see Windows Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. System Restore allows you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to a previous state without the requirements of HP Recovery Manager to...
User Guide - Windows 8
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... creating 63 minimized image recovery 63 model description label 11 mouse using 32 mouse, external setting preferences 23 music 19 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 4 O operating environment 65 optional external devices, using 44 original system recovery 63 P passwords Setup Utility (BIOS) 52 Windows 52 pinch touch screen gesture 29 pinching TouchPad gesture 25 ports HDMI 4, 18, 21 Intel Wireless Display 22 USB 2.0 5, 19 USB 3.0 4, 19 power battery 37 conserving 39 power button, identifying 9 power connector, identifying 4 power lights...
... creating 63 minimized image recovery 63 model description label 11 mouse using 32 mouse, external setting preferences 23 music 19 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 4 O operating environment 65 optional external devices, using 44 original system recovery 63 P passwords Setup Utility (BIOS) 52 Windows 52 pinch touch screen gesture 29 pinching TouchPad gesture 25 ports HDMI 4, 18, 21 Intel Wireless Display 22 USB 2.0 5, 19 USB 3.0 4, 19 power battery 37 conserving 39 power button, identifying 9 power connector, identifying 4 power lights...
User Guide - Windows 8
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... using touch screen gestures 28 right-edge swipe 30 RJ-45 (network) jack, identifying 4 S scrolling TouchPad gesture 25 security cable lock, installing 54 security cable slot, identifying 5 security, wireless 15 serial number 11 service label, computer 11 service labels locating 11 setting password protection on wakeup 36 setup of WLAN 15 Setup Utility (BIOS) passwords 52 shipping the computer 49 Shortcut keys Windows 8 shortcut keys 33 shutdown 42 Sleep exiting 36 initiating 35, 36 slots Digital Media 4 security cable 5 software CyberLink PowerDVD 22 Disk...
... using touch screen gestures 28 right-edge swipe 30 RJ-45 (network) jack, identifying 4 S scrolling TouchPad gesture 25 security cable lock, installing 54 security cable slot, identifying 5 security, wireless 15 serial number 11 service label, computer 11 service labels locating 11 setting password protection on wakeup 36 setup of WLAN 15 Setup Utility (BIOS) passwords 52 shipping the computer 49 Shortcut keys Windows 8 shortcut keys 33 shutdown 42 Sleep exiting 36 initiating 35, 36 slots Digital Media 4 security cable 5 software CyberLink PowerDVD 22 Disk...