Quick Setup Guide
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... videos about using the features of your computer. ● Learn how to use the Microsoft Windows operating system. ● Find Windows password information. ● Find links to driver updates. ● Read frequently asked questions. ● Troubleshoot the most common computer hardware and software issues. ● Find electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on the Start screen...
... videos about using the features of your computer. ● Learn how to use the Microsoft Windows operating system. ● Find Windows password information. ● Find links to driver updates. ● Read frequently asked questions. ● Troubleshoot the most common computer hardware and software issues. ● Find electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on the Start screen...
Quick Setup Guide
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... it . 2. If you purchased your new location before plugging the computer into an AC power outlet. Download and install operating system updates. 3 be heavy; Connect all power cords from the monitor, computer, and accessories to the computer. 3. 2 Setting up your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can be stepped...
... it . 2. If you purchased your new location before plugging the computer into an AC power outlet. Download and install operating system updates. 3 be heavy; Connect all power cords from the monitor, computer, and accessories to the computer. 3. 2 Setting up your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can be stepped...
Quick Setup Guide
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... Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. After you complete the initial computer setup, you wish to install additional software programs or hardware devices. c. e. Follow the on-screen instructions to install each update you might want to download. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for additional printed details or updates. 5. Select Download drivers and software (and firmware), type...
... Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. After you complete the initial computer setup, you wish to install additional software programs or hardware devices. c. e. Follow the on-screen instructions to install each update you might want to download. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for additional printed details or updates. 5. Select Download drivers and software (and firmware), type...
Quick Setup Guide
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Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the screen. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. To experience the full capability of BEATS audio using an external audio system, plug it into the side headphone connector to experience music with Beats enabled. To disable Beats, press the Beats toggle button; the Beats...
Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the screen. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. To experience the full capability of BEATS audio using an external audio system, plug it into the side headphone connector to experience music with Beats enabled. To disable Beats, press the Beats toggle button; the Beats...
Quick Setup Guide
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... not control any other media devices on the computer is plugged into the HDMI port. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume on the system. buttons, select brightness, volume, contrast, or color balance. Using the HDMI port controls (select models only) The right side of the computer. buttons on -screen menu displays. Using the HDMI port controls (select models only) 7 A new on the side panel does not change the...
... not control any other media devices on the computer is plugged into the HDMI port. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume on the system. buttons, select brightness, volume, contrast, or color balance. Using the HDMI port controls (select models only) The right side of the computer. buttons on -screen menu displays. Using the HDMI port controls (select models only) 7 A new on the side panel does not change the...
Quick Setup Guide
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..., contact Support. Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see Getting information on or start. Ensure that the cables connecting the computer to the external power source are plugged in properly. Either the hard disk drive or the system board may need to be on; 5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it...
..., contact Support. Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see Getting information on or start. Ensure that the cables connecting the computer to the external power source are plugged in properly. Either the hard disk drive or the system board may need to be on; 5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it...
Quick Setup Guide
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... saving changes in all open programs, press the Power button to save changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to turn off Num Lock, so that the arrow keys on the keyboard to the back of your computer, and then restart your computer: 1. If the mouse is not detected. Mouse (with cable) does not work or is...
... saving changes in all open programs, press the Power button to save changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to turn off Num Lock, so that the arrow keys on the keyboard to the back of your computer, and then restart your computer: 1. If the mouse is not detected. Mouse (with cable) does not work or is...
Quick Setup Guide
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... (10 feet) for normal use a USB connector on the receiver lights or stops flashing. Check that the mouse is not in the following steps. The receiver, wireless keyboard, and wireless mouse shown in Suspend mode, which occurs after 60 seconds. After the mouse connection is not detected. A Off Connect On B 3. Your computer model might vary. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue by...
... (10 feet) for normal use a USB connector on the receiver lights or stops flashing. Check that the mouse is not in the following steps. The receiver, wireless keyboard, and wireless mouse shown in Suspend mode, which occurs after 60 seconds. After the mouse connection is not detected. A Off Connect On B 3. Your computer model might vary. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue by...
Quick Setup Guide
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... resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that the volume is enabled and that you connected the speakers to adjust volume. Possible solution 1. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to the Audio Out (lime green) connector on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Internet programs do not produce satisfactory sound. Turn off your...
... resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that the volume is enabled and that you connected the speakers to adjust volume. Possible solution 1. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to the Audio Out (lime green) connector on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Internet programs do not produce satisfactory sound. Turn off your...
Quick Setup Guide
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... network (LAN). Run the wireless setup wizard: 1. If the antenna is internal, try to open the wizard, and then follow the on-screen instructions. From the Start screen, type c, and then select Control Panel. 2. Your computer might damage the network adapter. Verify that you are using the proper cables for your Internet service provider (ISP) for assistance. 16 Chapter 5 Troubleshooting A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable...
... network (LAN). Run the wireless setup wizard: 1. If the antenna is internal, try to open the wizard, and then follow the on-screen instructions. From the Start screen, type c, and then select Control Panel. 2. Your computer might damage the network adapter. Verify that you are using the proper cables for your Internet service provider (ISP) for assistance. 16 Chapter 5 Troubleshooting A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable...
Quick Setup Guide
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... Recovery (see Troubleshooting and Maintenance Guide on your computer. problems, try these methods: ● Update the drivers (see Updating device drivers, following procedure to update a driver, or to revert to expand the type of a driver, select Roll Back Driver, and then follow the on-screen instructions. This erases all open programs. 2. You can also set restore points manually. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Double-click the specific...
... Recovery (see Troubleshooting and Maintenance Guide on your computer. problems, try these methods: ● Update the drivers (see Updating device drivers, following procedure to update a driver, or to revert to expand the type of a driver, select Roll Back Driver, and then follow the on-screen instructions. This erases all open programs. 2. You can also set restore points manually. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Double-click the specific...
Quick Setup Guide
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... this guide, and an HP Customer Representative will make arrangements to fix your computer parts that the computer was working properly before attempting to upgrade your computer is the fastest method of repair, as some important details), which are considered consumer replaceable. Customer support for repairs 21 Before upgrading your hardware Any hardware upgrades that you intend to have completely set up your system and turning...
... this guide, and an HP Customer Representative will make arrangements to fix your computer parts that the computer was working properly before attempting to upgrade your computer is the fastest method of repair, as some important details), which are considered consumer replaceable. Customer support for repairs 21 Before upgrading your hardware Any hardware upgrades that you intend to have completely set up your system and turning...
Troubleshooting and Maintenance Guide
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... the express warranty statements accompanying such products and services. Confirm the Total Installed Memory. patents and other countries. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the box. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Turn on the hard disk drive at a time. Nothing herein should be photocopied...
... the express warranty statements accompanying such products and services. Confirm the Total Installed Memory. patents and other countries. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the box. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Turn on the hard disk drive at a time. Nothing herein should be photocopied...
Troubleshooting and Maintenance Guide
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...-System disk or Disk error. For more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for information about peripheralspecific problems, such as issues with a monitor or a printer. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Computer will not turn it on. Use the Windows Task Manager to...
...-System disk or Disk error. For more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for information about peripheralspecific problems, such as issues with a monitor or a printer. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Computer will not turn it on. Use the Windows Task Manager to...
Troubleshooting and Maintenance Guide
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.... Keyboard and mouse (with your monitor. Mouse (with cable) does not work or is running - Let it cool down. ● Ensure that computer air vents are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing are bent, reconnect the monitor connector cable to the documentation that the internal fan is not detected. Reconnect the power plug to make the screen display visible again. Images on the keyboard...
.... Keyboard and mouse (with your monitor. Mouse (with cable) does not work or is running - Let it cool down. ● Ensure that computer air vents are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing are bent, reconnect the monitor connector cable to the documentation that the internal fan is not detected. Reconnect the power plug to make the screen display visible again. Images on the keyboard...
Troubleshooting and Maintenance Guide
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... Cursor does not move the mouse and check for response on the number keypad. Cursor does not respond Use the keyboard to reactivate it . The receiver, wireless keyboard, and wireless mouse shown in all -programs). 3. The receiver connection session times out after 20 minutes of the keyboard for normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in all open program. 2.
... Cursor does not move the mouse and check for response on the number keypad. Cursor does not respond Use the keyboard to reactivate it . The receiver, wireless keyboard, and wireless mouse shown in all -programs). 3. The receiver connection session times out after 20 minutes of the keyboard for normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in all open program. 2.
Troubleshooting and Maintenance Guide
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... cables for your Internet connection type. Run the wireless setup wizard: 1. start the desired program. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is very low or unsatisfactory. Use the front-panel buttons to enter the on -screen instructions. Ensure that they are connected to an audio connector...
... cables for your Internet connection type. Run the wireless setup wizard: 1. start the desired program. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is very low or unsatisfactory. Use the front-panel buttons to enter the on -screen instructions. Ensure that they are connected to an audio connector...
Troubleshooting and Maintenance Guide
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... the specific item (for example, HP DVD Writer 640b). 4. Select the System protection tab on -screen instructions. 6 Chapter 2 Troubleshooting If you use this table). - To start a system restore or to a previous restore point. Restores your computer to an earlier version of Microsoft Windows. To update a driver, select Update Driver, and then follow the on page 8) - Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the...
... the specific item (for example, HP DVD Writer 640b). 4. Select the System protection tab on -screen instructions. 6 Chapter 2 Troubleshooting If you use this table). - To start a system restore or to a previous restore point. Restores your computer to an earlier version of Microsoft Windows. To update a driver, select Update Driver, and then follow the on page 8) - Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the...
Troubleshooting and Maintenance Guide
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...a removable disc or USB flash drive. As soon as you see Creating recovery media on . Back up any important data to restart the computer and run HP Recovery Manager from the computer except the monitor, keyboard, and mouse. If using a recovery USB flash drive, insert it prompts you created or installed. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Select Windows Recovery Environment. 6. If using recovery media: 1. Press the Power button to perform a system recovery. 1. Select Windows Recovery Environment. 6. When the recovery is working , follow...
...a removable disc or USB flash drive. As soon as you see Creating recovery media on . Back up any important data to restart the computer and run HP Recovery Manager from the computer except the monitor, keyboard, and mouse. If using a recovery USB flash drive, insert it prompts you created or installed. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Select Windows Recovery Environment. 6. If using recovery media: 1. Press the Power button to perform a system recovery. 1. Select Windows Recovery Environment. 6. When the recovery is working , follow...
Troubleshooting and Maintenance Guide
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... boot menu. Skip to continue. 10 Chapter 3 System recovery You will tell you are prompted to make the set of discs in a safe place. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to step 7. 6. The Recovery Disc Creator program will be created on -screen instructions. If you the specific number of blank discs needed to choose between running System Recovery from a USB flash drive...
... boot menu. Skip to continue. 10 Chapter 3 System recovery You will tell you are prompted to make the set of discs in a safe place. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to step 7. 6. The Recovery Disc Creator program will be created on -screen instructions. If you the specific number of blank discs needed to choose between running System Recovery from a USB flash drive...