HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The...
... Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The...
User Guide
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...computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting...
...computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting...
User Guide
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... keys 37 Using Windows shortcut keys 38 Using the hot keys 39 6 Managing power ...40 Initiating Sleep and Hibernation ...40 Manually initiating and exiting Sleep 41 Manually initiating and exiting Hibernation (select models only 41 Setting password protection on wakeup 41 Using the power meter and power settings 42 Running on battery power ...42 Removing a user-replaceable battery 42 Finding battery information 43 Conserving battery power 43 Identifying low battery levels 43 Resolving a low battery level 44 Resolving a low battery level when external power...
... keys 37 Using Windows shortcut keys 38 Using the hot keys 39 6 Managing power ...40 Initiating Sleep and Hibernation ...40 Manually initiating and exiting Sleep 41 Manually initiating and exiting Hibernation (select models only 41 Setting password protection on wakeup 41 Using the power meter and power settings 42 Running on battery power ...42 Removing a user-replaceable battery 42 Finding battery information 43 Conserving battery power 43 Identifying low battery levels 43 Resolving a low battery level 44 Resolving a low battery level when external power...
User Guide
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...updates 58 Installing HP and third-party software updates 58 Securing your wireless network ...59 Backing up your software applications and information 59 Using an optional security cable lock 59 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 60 Starting Setup Utility (BIOS) ...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using HP PC Hardware Diagnostics (UEFI 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 62 10 Backing up, restoring, and recovering ...63 Creating recovery media and backups 63 Creating HP...
...updates 58 Installing HP and third-party software updates 58 Securing your wireless network ...59 Backing up your software applications and information 59 Using an optional security cable lock 59 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 60 Starting Setup Utility (BIOS) ...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using HP PC Hardware Diagnostics (UEFI 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 62 10 Backing up, restoring, and recovering ...63 Creating recovery media and backups 63 Creating HP...
User Guide
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Component (1) Power connector (2) AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (6) USB 3.0 ports (2) (7) Memory card reader Description Connects an AC adapter. ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is firmly seated. Component (6) (7) Optical drive eject button Security cable slot Left side Description Releases the disc tray. NOTE: The computer fan starts up , with connectors facing the slot, insert the card into the slot, and then push in...
Component (1) Power connector (2) AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (6) USB 3.0 ports (2) (7) Memory card reader Description Connects an AC adapter. ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is firmly seated. Component (6) (7) Optical drive eject button Security cable slot Left side Description Releases the disc tray. NOTE: The computer fan starts up , with connectors facing the slot, insert the card into the slot, and then push in...
User Guide
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... model. From the Start screen, type help , and then select Help and Support. From the Start screen, type control panel, and then select Control Panel. 2. For more of a network, you are enabled at the factory. Network computers can exchange software and data with you wherever you can use operating system controls: 1. Because the wireless devices are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn off the wireless devices simultaneously. Using...
... model. From the Start screen, type help , and then select Help and Support. From the Start screen, type control panel, and then select Control Panel. 2. For more of a network, you are enabled at the factory. Network computers can exchange software and data with you wherever you can use operating system controls: 1. Because the wireless devices are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn off the wireless devices simultaneously. Using...
User Guide
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... Start screen, point to the far-right upper or lower corner of working wirelessly), or if you are listed, you to manually search for and connect to a network or to a LAN requires an 8-pin, RJ-45 (network) cable. NOTE: If you do not see the WLAN you want to connect to display the charms. 3. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect...
... Start screen, point to the far-right upper or lower corner of working wirelessly), or if you are listed, you to manually search for and connect to a network or to a LAN requires an 8-pin, RJ-45 (network) cable. NOTE: If you do not see the WLAN you want to connect to display the charms. 3. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect...
User Guide
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..., or resumes playback of a DVD or a BD. NOTE: A wireless network must be set up before a wireless connection is connected to a simultaneous display on both the computer and the monitor. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 60 for instructions on or off. f6 Mutes or restores speaker sound. Press the Windows key alone or in Setup Utility (BIOS). The action key feature is enabled at the bottom of the...
..., or resumes playback of a DVD or a BD. NOTE: A wireless network must be set up before a wireless connection is connected to a simultaneous display on both the computer and the monitor. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 60 for instructions on or off. f6 Mutes or restores speaker sound. Press the Windows key alone or in Setup Utility (BIOS). The action key feature is enabled at the bottom of the...
User Guide
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... TouchPad. From the Start screen, type power options, then select Power options. 2. NOTE: If you must enter your Windows password before your work will return to the screen. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your work returns to reveal the charms. Click Settings, click the Power icon, and then click Sleep. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key...
... TouchPad. From the Start screen, type power options, then select Power options. 2. NOTE: If you must enter your Windows password before your work will return to the screen. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your work returns to reveal the charms. Click Settings, click the Power icon, and then click Sleep. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key...
User Guide
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... Conserving battery power Tips for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it from the Start screen, type support, select the HP Support Assistant...
... Conserving battery power Tips for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it from the Start screen, type support, select the HP Support Assistant...
User Guide
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● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power. ● On models with lightweight graphicsprocessing demands run on the lower-performance GPU. Hybrid Graphics and AMD Dual Graphics (select models only) Select...
● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power. ● On models with lightweight graphicsprocessing demands run on the lower-performance GPU. Hybrid Graphics and AMD Dual Graphics (select models only) Select...
User Guide
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... the on-screen instructions. 50 Chapter 7 Maintaining your computer over time, the files on the computer changes color to free up disk space. 2. After you can safely delete to show that the drive in a primary hard drive bay and/or the drive in the Mobility Center. From the Start screen, type disk. 3. A hard drive installed in a primary hard drive bay or a secondary hard drive bay is not necessary to AC power. 2. Using Disk Defragmenter...
... the on-screen instructions. 50 Chapter 7 Maintaining your computer over time, the files on the computer changes color to free up disk space. 2. After you can safely delete to show that the drive in a primary hard drive bay and/or the drive in the Mobility Center. From the Start screen, type disk. 3. A hard drive installed in a primary hard drive bay or a secondary hard drive bay is not necessary to AC power. 2. Using Disk Defragmenter...
User Guide
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... or restart the computer, quickly press esc, and then press f10. 2. NOTE: A power-on password. It is set, entered, changed , or deleted. NOTE: The administrator password can be used to select Security, and then follow the on or restart the computer. Your changes take effect when the computer restarts. Protects administrator-level access to a Windows user account. To start Setup Utility (BIOS), turn on -screen instructions. To provide ongoing...
... or restart the computer, quickly press esc, and then press f10. 2. NOTE: A power-on password. It is set, entered, changed , or deleted. NOTE: The administrator password can be used to select Security, and then follow the on or restart the computer. Your changes take effect when the computer restarts. Protects administrator-level access to a Windows user account. To start Setup Utility (BIOS), turn on -screen instructions. To provide ongoing...
User Guide
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... change the settings, from Microsoft as soon as you regularly update the software and drivers that were originally installed on page 53. At this location, you use the antivirus program of your choice in order to fully protect your home network to protect all the computers on a system, all critical updates from the Start screen, type c, and then select Control Panel. Antivirus software can disable programs, utilities, or the operating...
... change the settings, from Microsoft as soon as you regularly update the software and drivers that were originally installed on page 53. At this location, you use the antivirus program of your choice in order to fully protect your home network to protect all the computers on a system, all critical updates from the Start screen, type c, and then select Control Panel. Antivirus software can disable programs, utilities, or the operating...
User Guide
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... download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to the hard drive. Do not shut down the computer or initiate Sleep. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. At the download area, follow these steps: 1. Follow the on-screen instructions to download your hard drive that are revealed on your selection to an optional power...
... download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to the hard drive. Do not shut down the computer or initiate Sleep. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. At the download area, follow these steps: 1. Follow the on-screen instructions to download your hard drive that are revealed on your selection to an optional power...
User Guide
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... factory partitioning and content, you have not already created recovery media, see Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. Go to the keyboard dock before you can choose the HP Minimized Image Recovery option from backup, refreshing the computer, and resetting the computer to continue, and the remaining discs will be available for restoring from the HP Recovery partition (select models only) or HP Recovery media. the drive cannot be connected to a USB port...
... factory partitioning and content, you have not already created recovery media, see Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. Go to the keyboard dock before you can choose the HP Minimized Image Recovery option from backup, refreshing the computer, and resetting the computer to continue, and the remaining discs will be available for restoring from the HP Recovery partition (select models only) or HP Recovery media. the drive cannot be connected to a USB port...
User Guide
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... factory. For more information, see Creating HP Recovery media on page 63. You can only be used if the hard drive is still working. Then it reinstalls the operating system and the software that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using HP Recovery Manager HP Recovery Manager software...
... factory. For more information, see Creating HP Recovery media on page 63. You can only be used if the hard drive is still working. Then it reinstalls the operating system and the software that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using HP Recovery Manager HP Recovery Manager software...
User Guide
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... up hard drive space. Insert the HP Recovery media that you press the power button. 2. To change the computer boot order. Select the optical drive or USB flash drive you created. 2. Follow the on page 63. see Creating HP Recovery media on -screen instructions. Select Remove Recovery Partition, and then follow the on -screen instructions. 66 Chapter 10 Backing up, restoring, and recovering To start HP Recovery Manager from the boot options menu. 3. Using HP Recovery media to boot from the HP Recovery partition. NOTE: If the computer does not automatically restart in BIOS...
... up hard drive space. Insert the HP Recovery media that you press the power button. 2. To change the computer boot order. Select the optical drive or USB flash drive you created. 2. Follow the on page 63. see Creating HP Recovery media on -screen instructions. Select Remove Recovery Partition, and then follow the on -screen instructions. 66 Chapter 10 Backing up, restoring, and recovering To start HP Recovery Manager from the boot options menu. 3. Using HP Recovery media to boot from the HP Recovery partition. NOTE: If the computer does not automatically restart in BIOS...
User Guide
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... Graphics 47 Hybrid Graphics 47 H hard drive HP 3D DriveGuard 49 hard drive light 6 hard drive, identifying 14 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 24, 25 hot keys description 39 using 39 HP 3D DriveGuard 49 HP and third-party software updates, installing 58 HP PC Hardware Diagnostics (UEFI) downloading 62 using 62 HP Recovery Manager correcting boot problems 66 starting 66 70 Index
... Graphics 47 Hybrid Graphics 47 H hard drive HP 3D DriveGuard 49 hard drive light 6 hard drive, identifying 14 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 24, 25 hot keys description 39 using 39 HP 3D DriveGuard 49 HP and third-party software updates, installing 58 HP PC Hardware Diagnostics (UEFI) downloading 62 using 62 HP Recovery Manager correcting boot problems 66 starting 66 70 Index
User Guide
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... I input power 67 installing critical security updates 58 optional security cable lock 59 internal display switch, identifying 8 internal microphones, identifying 8, 21 Internet connection setup 17 Internet security software, using 57 J jacks audio-out (headphone)/audio-in (microphone) 6, 22 network 7, 22 RJ-45 (network) 7, 22 K keyboard hot keys, identifying 39 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 latch, battery release 14 left-edge...
... I input power 67 installing critical security updates 58 optional security cable lock 59 internal display switch, identifying 8 internal microphones, identifying 8, 21 Internet connection setup 17 Internet security software, using 57 J jacks audio-out (headphone)/audio-in (microphone) 6, 22 network 7, 22 RJ-45 (network) 7, 22 K keyboard hot keys, identifying 39 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 latch, battery release 14 left-edge...