HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
User Guide
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...computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting...
...computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting...
User Guide
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... keys 37 Using Windows shortcut keys 38 Using the hot keys 39 6 Managing power ...40 Initiating Sleep and Hibernation ...40 Manually initiating and exiting Sleep 41 Manually initiating and exiting Hibernation (select models only 41 Setting password protection on wakeup 41 Using the power meter and power settings 42 Running on battery power ...42 Removing a user-replaceable battery 42 Finding battery information 43 Conserving battery power 43 Identifying low battery levels 43 Resolving a low battery level 44 Resolving a low battery level when external power...
... keys 37 Using Windows shortcut keys 38 Using the hot keys 39 6 Managing power ...40 Initiating Sleep and Hibernation ...40 Manually initiating and exiting Sleep 41 Manually initiating and exiting Hibernation (select models only 41 Setting password protection on wakeup 41 Using the power meter and power settings 42 Running on battery power ...42 Removing a user-replaceable battery 42 Finding battery information 43 Conserving battery power 43 Identifying low battery levels 43 Resolving a low battery level 44 Resolving a low battery level when external power...
User Guide
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...updates 58 Installing HP and third-party software updates 58 Securing your wireless network ...59 Backing up your software applications and information 59 Using an optional security cable lock 59 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 60 Starting Setup Utility (BIOS) ...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using HP PC Hardware Diagnostics (UEFI 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 62 10 Backing up, restoring, and recovering ...63 Creating recovery media and backups 63 Creating HP...
...updates 58 Installing HP and third-party software updates 58 Securing your wireless network ...59 Backing up your software applications and information 59 Using an optional security cable lock 59 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 60 Starting Setup Utility (BIOS) ...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using HP PC Hardware Diagnostics (UEFI 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 62 10 Backing up, restoring, and recovering ...63 Creating recovery media and backups 63 Creating HP...
User Guide
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.... Connects an optional video or audio device, such as a deterrent, but it is occurring on and off during routine operation. Reads optional memory cards that store, manage, share, or access information. Left side 7 Component (1) Power connector (2) AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (6) USB 3.0 ports (2) (7) Memory card reader Description Connects an AC adapter. ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is normal for the internal fan to cool internal...
.... Connects an optional video or audio device, such as a deterrent, but it is occurring on and off during routine operation. Reads optional memory cards that store, manage, share, or access information. Left side 7 Component (1) Power connector (2) AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (6) USB 3.0 ports (2) (7) Memory card reader Description Connects an AC adapter. ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is normal for the internal fan to cool internal...
User Guide
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... or wireless network connection. From the Start screen, type control panel, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. Network computers can exchange software and data with each other. 16 Chapter 3 Connecting to a network Your computer can control the wireless devices in your computer are enabled at home, you are enabled at the factory, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn...
... or wireless network connection. From the Start screen, type control panel, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. Network computers can exchange software and data with each other. 16 Chapter 3 Connecting to a network Your computer can control the wireless devices in your computer are enabled at home, you are enabled at the factory, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn...
User Guide
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... and status of a wireless router or access point. Plug the network cable into the network jack (1) on . 2. Select Settings, and then click the network status icon. 4. NOTE: The functional range (how far your office. Be sure that the WLAN device is displayed, allowing you may be out of range of the connection. A list of working wirelessly), or if you want to connect the computer directly to...
... and status of a wireless router or access point. Plug the network cable into the network jack (1) on . 2. Select Settings, and then click the network status icon. 4. NOTE: The functional range (how far your office. Be sure that the WLAN device is displayed, allowing you may be out of range of the connection. A list of working wirelessly), or if you want to connect the computer directly to...
User Guide
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... key. f12 Turns the wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Help and Support also provides automated troubleshooting tools and access to a simultaneous display on both the computer and the monitor. f6 Mutes or restores speaker sound. f8 Increases speaker volume incrementally as long as you can disable this key alternates the screen...
... key. f12 Turns the wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Help and Support also provides automated troubleshooting tools and access to a simultaneous display on both the computer and the monitor. f6 Mutes or restores speaker sound. f8 Increases speaker volume incrementally as long as you can disable this key alternates the screen...
User Guide
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... set a password to be required on -screen instructions. NOTE: If you must enter your user account password, and then follow these steps: 1. From the Start screen, type power options, then select Power options. 2. From the Start screen, type power options, then select Power options. 2. When the computer exits Hibernation, the power lights turn on the keyboard. ● Tap or swipe the TouchPad. In the left pane, click Require a password on and your work returns to the screen. To exit Sleep...
... set a password to be required on -screen instructions. NOTE: If you must enter your user account password, and then follow these steps: 1. From the Start screen, type power options, then select Power options. 2. From the Start screen, type power options, then select Power options. 2. When the computer exits Hibernation, the power lights turn on the keyboard. ● Tap or swipe the TouchPad. In the left pane, click Require a password on and your work returns to the screen. To exit Sleep...
User Guide
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... the battery: ● Battery test ● Information about battery types, specifications, life cycles, and capacity Conserving battery power Tips for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery...
... the battery: ● Battery test ● Information about battery types, specifications, life cycles, and capacity Conserving battery power Tips for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery...
User Guide
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...; When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. Hybrid Graphics and AMD Dual Graphics (select models only) Select computers are unable to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in...
...; When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. Hybrid Graphics and AMD Dual Graphics (select models only) Select computers are unable to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in...
User Guide
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..., HP 3D DriveGuard returns the hard drive to complete. Connect the computer to a USB port is protected by HP 3D DriveGuard. From the Start screen, type disk. 3. From the Start screen, type disk, and then select Uninstall apps to free up disk space and help the computer run on the computer changes color to run more information, see the HP 3D DriveGuard software Help. A hard drive installed in a primary hard drive bay or a secondary hard drive bay...
..., HP 3D DriveGuard returns the hard drive to complete. Connect the computer to a USB port is protected by HP 3D DriveGuard. From the Start screen, type disk. 3. From the Start screen, type disk, and then select Uninstall apps to free up disk space and help the computer run on the computer changes color to run more information, see the HP 3D DriveGuard software Help. A hard drive installed in a primary hard drive bay or a secondary hard drive bay...
User Guide
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... must enter the administrator password to access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your computer to computer viruses, spyware, and other security risks, security software must be used to access email, a network, or the Internet, you upgrade Using Internet security software 57 To start Setup Utility (BIOS), turn on password. NOTE: The administrator password can be used in Windows, nor is it revealed as it is set , change, or...
... must enter the administrator password to access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your computer to computer viruses, spyware, and other security risks, security software must be used to access email, a network, or the Internet, you upgrade Using Internet security software 57 To start Setup Utility (BIOS), turn on password. NOTE: The administrator password can be used in Windows, nor is it revealed as it is set , change, or...
User Guide
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... and computer viruses, install all critical updates from the Start screen, type c, and then select Control Panel. Using antivirus software Computer viruses can be software you install on your computer. It is blocked. A firewall can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your home network to protect all data sent to http://www.hp.com/support. Any data that...
... and computer viruses, install all critical updates from the Start screen, type c, and then select Control Panel. Using antivirus software Computer viruses can be software you install on your computer. It is blocked. A firewall can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your home network to protect all data sent to http://www.hp.com/support. Any data that...
User Guide
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... an unsuccessful installation, download and install a BIOS update only when the computer is functioning properly. If the update is running on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. NOTE: If you connect your hard drive that allows you are ready to determine whether the computer hardware is connected to reliable external power using the AC adapter. If no instructions are revealed...
... an unsuccessful installation, download and install a BIOS update only when the computer is functioning properly. If the update is running on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. NOTE: If you connect your hard drive that allows you are ready to determine whether the computer hardware is connected to reliable external power using the AC adapter. If no instructions are revealed...
User Guide
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... DVD. The next time you start HP Recovery Manager, you use the HP Recovery media that best matches your situation and level of the recovery DVDs. To create HP Recovery media: IMPORTANT: For tablets, connect to recover the computer's original factory partitioning and content, you begin creating the recovery media. ● The creation process can choose the System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be prompted to a USB port on -screen instructions. Select Recovery Media...
... DVD. The next time you start HP Recovery Manager, you use the HP Recovery media that best matches your situation and level of the recovery DVDs. To create HP Recovery media: IMPORTANT: For tablets, connect to recover the computer's original factory partitioning and content, you begin creating the recovery media. ● The creation process can choose the System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be prompted to a USB port on -screen instructions. Select Recovery Media...
User Guide
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... original factory state by using the HP Recovery partition (select models only). This type of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Then it reinstalls the operating system and the software that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all information from the hard drive and re-creating the partitions. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions...
... original factory state by using the HP Recovery partition (select models only). This type of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Then it reinstalls the operating system and the software that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all information from the hard drive and re-creating the partitions. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions...
User Guide
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... Troubleshoot from . 4. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order: 1. Insert the HP Recovery media you to remove the HP Recovery partition to free up hard drive space. Follow the on page 63. IMPORTANT: After you remove the HP Recovery partition, you can use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. Follow these steps (select models only). 1. If possible, back up , restoring, and recovering see Creating HP Recovery media on -screen instructions...
... Troubleshoot from . 4. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order: 1. Insert the HP Recovery media you to remove the HP Recovery partition to free up hard drive space. Follow the on page 63. IMPORTANT: After you remove the HP Recovery partition, you can use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. Follow these steps (select models only). 1. If possible, back up , restoring, and recovering see Creating HP Recovery media on -screen instructions...
User Guide
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... Graphics 47 Hybrid Graphics 47 H hard drive HP 3D DriveGuard 49 hard drive light 6 hard drive, identifying 14 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 24, 25 hot keys description 39 using 39 HP 3D DriveGuard 49 HP and third-party software updates, installing 58 HP PC Hardware Diagnostics (UEFI) downloading 62 using 62 HP Recovery Manager correcting boot problems 66 starting 66 70 Index
... Graphics 47 Hybrid Graphics 47 H hard drive HP 3D DriveGuard 49 hard drive light 6 hard drive, identifying 14 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 24, 25 hot keys description 39 using 39 HP 3D DriveGuard 49 HP and third-party software updates, installing 58 HP PC Hardware Diagnostics (UEFI) downloading 62 using 62 HP Recovery Manager correcting boot problems 66 starting 66 70 Index
User Guide
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... I input power 67 installing critical security updates 58 optional security cable lock 59 internal display switch, identifying 8 internal microphones, identifying 8, 21 Internet connection setup 17 Internet security software, using 57 J jacks audio-out (headphone)/audio-in (microphone) 6, 22 network 7, 22 RJ-45 (network) 7, 22 K keyboard hot keys, identifying 39 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 latch, battery release 14 left-edge...
... I input power 67 installing critical security updates 58 optional security cable lock 59 internal display switch, identifying 8 internal microphones, identifying 8, 21 Internet connection setup 17 Internet security software, using 57 J jacks audio-out (headphone)/audio-in (microphone) 6, 22 network 7, 22 RJ-45 (network) 7, 22 K keyboard hot keys, identifying 39 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 latch, battery release 14 left-edge...