HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that provides up...
Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that provides up...
User Guide
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...computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting...
...computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting...
User Guide
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... keys 37 Using Windows shortcut keys 38 Using the hot keys 39 6 Managing power ...40 Initiating Sleep and Hibernation ...40 Manually initiating and exiting Sleep 41 Manually initiating and exiting Hibernation (select models only 41 Setting password protection on wakeup 41 Using the power meter and power settings 42 Running on battery power ...42 Removing a user-replaceable battery 42 Finding battery information 43 Conserving battery power 43 Identifying low battery levels 43 Resolving a low battery level 44 Resolving a low battery level when external power...
... keys 37 Using Windows shortcut keys 38 Using the hot keys 39 6 Managing power ...40 Initiating Sleep and Hibernation ...40 Manually initiating and exiting Sleep 41 Manually initiating and exiting Hibernation (select models only 41 Setting password protection on wakeup 41 Using the power meter and power settings 42 Running on battery power ...42 Removing a user-replaceable battery 42 Finding battery information 43 Conserving battery power 43 Identifying low battery levels 43 Resolving a low battery level 44 Resolving a low battery level when external power...
User Guide
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...updates 58 Installing HP and third-party software updates 58 Securing your wireless network ...59 Backing up your software applications and information 59 Using an optional security cable lock 59 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 60 Starting Setup Utility (BIOS) ...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using HP PC Hardware Diagnostics (UEFI 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 62 10 Backing up, restoring, and recovering ...63 Creating recovery media and backups 63 Creating HP...
...updates 58 Installing HP and third-party software updates 58 Securing your wireless network ...59 Backing up your software applications and information 59 Using an optional security cable lock 59 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 60 Starting Setup Utility (BIOS) ...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using HP PC Hardware Diagnostics (UEFI 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 62 10 Backing up, restoring, and recovering ...63 Creating recovery media and backups 63 Creating HP...
User Guide
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...optional memory cards that store, manage, share, or access information. Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. To insert a card: Hold the card label-side up automatically to cool internal components. Attaches an optional security cable to cycle on and off during routine operation. It is using battery power. Component (1) Power connector (2) AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (6) USB 3.0 ports (2) (7) Memory card reader Description Connects...
...optional memory cards that store, manage, share, or access information. Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. To insert a card: Hold the card label-side up automatically to cool internal components. Attaches an optional security cable to cycle on and off during routine operation. It is using battery power. Component (1) Power connector (2) AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (6) USB 3.0 ports (2) (7) Memory card reader Description Connects...
User Guide
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... can explore the globe and access information from the Start screen, type help, and then select Help and Support. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn off the wireless devices simultaneously. Because the wireless devices are enabled at the factory. For more of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to in your...
... can explore the globe and access information from the Start screen, type help, and then select Help and Support. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn off the wireless devices simultaneously. Because the wireless devices are enabled at the factory. For more of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to in your...
User Guide
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... the WLAN device is displayed, allowing you are listed, you want to connect to display the charms. 3. To connect the network cable, follow these steps: 1. Click Set up a new connection or network. Connecting to a WLAN To connect to complete the connection. Type the code, and then click Sign in the notification area, at your WLAN from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing...
... the WLAN device is displayed, allowing you are listed, you want to connect to display the charms. 3. To connect the network cable, follow these steps: 1. Click Set up a new connection or network. Connecting to a WLAN To connect to complete the connection. Type the code, and then click Sign in the notification area, at your WLAN from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing...
User Guide
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... a DVD or a BD. f7 Decreases speaker volume incrementally as long as you hold down the key. Help and Support also provides automated troubleshooting tools and access to the system. f6 Mutes or restores speaker sound. The action key feature is connected to the computer, repeatedly pressing this feature in Setup Utility (BIOS). Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
... a DVD or a BD. f7 Decreases speaker volume incrementally as long as you hold down the key. Help and Support also provides automated troubleshooting tools and access to the system. f6 Mutes or restores speaker sound. The action key feature is connected to the computer, repeatedly pressing this feature in Setup Utility (BIOS). Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
User Guide
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... enter your Windows password before your Windows password before the computer will return to the screen. When the computer exits Hibernation, the power lights turn on and your current user account password, click Create or change a user account password, go to the screen. NOTE: If you need to create or change your work returns to step 5. 5. NOTE: If you have set a password to be required on -screen instructions. Click Save changes. From the Start screen, type power options, then select Power options...
... enter your Windows password before your Windows password before the computer will return to the screen. When the computer exits Hibernation, the power lights turn on and your current user account password, click Create or change a user account password, go to the screen. NOTE: If you need to create or change your work returns to step 5. 5. NOTE: If you have set a password to be required on -screen instructions. Click Save changes. From the Start screen, type power options, then select Power options...
User Guide
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... external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are not using. ● Before you leave your battery, or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Running on the display. ● Select the Power saver setting in HP Support Assistant. HP Support...
... external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are not using. ● Before you leave your battery, or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Running on the display. ● Select the Power saver setting in HP Support Assistant. HP Support...
User Guide
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... to use the Windows Shut down . - Hybrid Graphics and AMD Dual Graphics (select models only) 47 ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. Right-click the Start button...
... to use the Windows Shut down . - Hybrid Graphics and AMD Dual Graphics (select models only) 47 ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. Right-click the Start button...
User Guide
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... currently protected or whether it works without supervision. A hard drive installed in a primary hard drive bay or a secondary hard drive bay is not protected by HP 3D DriveGuard. A short time after the end of one of your computer NOTE: A hard drive in an optional docking device or connected to free up disk space. 2. Identifying HP 3D DriveGuard status The hard drive light on solid-state drives. However, depending on -screen instructions. From the Start screen, type disk. 3.
... currently protected or whether it works without supervision. A hard drive installed in a primary hard drive bay or a secondary hard drive bay is not protected by HP 3D DriveGuard. A short time after the end of one of your computer NOTE: A hard drive in an optional docking device or connected to free up disk space. 2. Identifying HP 3D DriveGuard status The hard drive light on solid-state drives. However, depending on -screen instructions. From the Start screen, type disk. 3.
User Guide
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To start Setup Utility (BIOS), turn on or restart the computer. Use the arrow keys to select Security, and then follow the on password at the first password check, you upgrade Using Internet security software 57 To help protect your computer, Internet security software that you must be preinstalled on password is not revealed as it is set , entered, changed , or deleted. Protects administrator-level access to a Windows user account. NOTE: A power-on your...
To start Setup Utility (BIOS), turn on or restart the computer. Use the arrow keys to select Security, and then follow the on password at the first password check, you upgrade Using Internet security software 57 To help protect your computer, Internet security software that you must be preinstalled on password is not revealed as it is set , entered, changed , or deleted. Protects administrator-level access to a Windows user account. NOTE: A power-on your...
User Guide
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... viruses, from the Start screen, type c, and then select Control Panel. To change the settings, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. the security software trial offer or purchase the software of your choice in order to a system or network. Using firewall software Firewalls are installed automatically. Using antivirus software Computer viruses can choose whether updates are designed to prevent unauthorized access to fully protect your...
... viruses, from the Start screen, type c, and then select Control Panel. To change the settings, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. the security software trial offer or purchase the software of your choice in order to a system or network. Using firewall software Firewalls are installed automatically. Using antivirus software Computer viruses can choose whether updates are designed to prevent unauthorized access to fully protect your...
User Guide
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... connected to the location on -screen instructions to download your hard drive where the BIOS update is functioning properly. Follow the on your selection to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The hard drive designation is running on your BIOS, make a note of damage to install the update. Complete the installation by unplugging the power cord from your hard drive. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. b. BIOS installation...
... connected to the location on -screen instructions to download your hard drive where the BIOS update is functioning properly. Follow the on your selection to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The hard drive designation is running on your BIOS, make a note of damage to install the update. Complete the installation by unplugging the power cord from your hard drive. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. b. BIOS installation...
User Guide
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... factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be connected to a USB port on -screen instructions. To create HP Recovery media: IMPORTANT: For tablets, connect to http://www.hp.com/support, select your country or region, and follow the on page 65. You can also find contact information from support. From the Start screen, type recovery, and then select HP Recovery Manager...
... factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be connected to a USB port on -screen instructions. To create HP Recovery media: IMPORTANT: For tablets, connect to http://www.hp.com/support, select your country or region, and follow the on page 65. You can also find contact information from support. From the Start screen, type recovery, and then select HP Recovery Manager...
User Guide
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... then configures the settings for recovery discs or a recovery USB flash drive. ● If you have replaced the hard drive, you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Creating HP Recovery media on page 63. ● To use HP Recovery media. Using HP Recovery media, you need for the programs that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all information from the HP website. For software...
... then configures the settings for recovery discs or a recovery USB flash drive. ● If you have replaced the hard drive, you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Creating HP Recovery media on page 63. ● To use HP Recovery media. Using HP Recovery media, you need for the programs that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all information from the HP website. For software...
User Guide
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Select Troubleshoot from . 4. Using HP Recovery media to free up hard drive space. See Changing the computer boot order on -screen instructions. Insert the HP Recovery media you to remove the HP Recovery partition to recover You can change the selection for an optical drive or a USB flash drive. Follow the on page 66. 3. or - If possible, back up , restoring, and recovering Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is not working properly. 1. Restart...
Select Troubleshoot from . 4. Using HP Recovery media to free up hard drive space. See Changing the computer boot order on -screen instructions. Insert the HP Recovery media you to remove the HP Recovery partition to recover You can change the selection for an optical drive or a USB flash drive. Follow the on page 66. 3. or - If possible, back up , restoring, and recovering Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is not working properly. 1. Restart...
User Guide
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... Graphics 47 Hybrid Graphics 47 H hard drive HP 3D DriveGuard 49 hard drive light 6 hard drive, identifying 14 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 24, 25 hot keys description 39 using 39 HP 3D DriveGuard 49 HP and third-party software updates, installing 58 HP PC Hardware Diagnostics (UEFI) downloading 62 using 62 HP Recovery Manager correcting boot problems 66 starting 66 70 Index
... Graphics 47 Hybrid Graphics 47 H hard drive HP 3D DriveGuard 49 hard drive light 6 hard drive, identifying 14 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 24, 25 hot keys description 39 using 39 HP 3D DriveGuard 49 HP and third-party software updates, installing 58 HP PC Hardware Diagnostics (UEFI) downloading 62 using 62 HP Recovery Manager correcting boot problems 66 starting 66 70 Index
User Guide
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... I input power 67 installing critical security updates 58 optional security cable lock 59 internal display switch, identifying 8 internal microphones, identifying 8, 21 Internet connection setup 17 Internet security software, using 57 J jacks audio-out (headphone)/audio-in (microphone) 6, 22 network 7, 22 RJ-45 (network) 7, 22 K keyboard hot keys, identifying 39 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 latch, battery release 14 left-edge...
... I input power 67 installing critical security updates 58 optional security cable lock 59 internal display switch, identifying 8 internal microphones, identifying 8, 21 Internet connection setup 17 Internet security software, using 57 J jacks audio-out (headphone)/audio-in (microphone) 6, 22 network 7, 22 RJ-45 (network) 7, 22 K keyboard hot keys, identifying 39 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 latch, battery release 14 left-edge...