HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest...
... Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest...
Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... corner of the screen to display the TouchPad or touch screen to charms, and then click Settings. the Start menu. 2. Locating the Start button and the Start menu 3 IMPORTANT: To quickly return to the Start screen, press the Windows key on your keyboard, or point to the lower-left area of the Start screen, and then right-click the Start button to display the Start menu. Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the Start screen, tap the...
... corner of the screen to display the TouchPad or touch screen to charms, and then click Settings. the Start menu. 2. Locating the Start button and the Start menu 3 IMPORTANT: To quickly return to the Start screen, press the Windows key on your keyboard, or point to the lower-left area of the Start screen, and then right-click the Start button to display the Start menu. Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the Start screen, tap the...
Start Here
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... Recovery partition or Windows partition, from the system, the steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 2. Select HP Software Setup. 3. From the Start screen, type HP Software Setup. Type restore in the Search field. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. Using other backup, restore...
... Recovery partition or Windows partition, from the system, the steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 2. Select HP Software Setup. 3. From the Start screen, type HP Software Setup. Type restore in the Search field. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. Using other backup, restore...
User Guide
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...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
User Guide
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... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
User Guide
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...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
User Guide
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... a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other . Using the wireless controls You can control the wireless devices in Help and Support. Using operating system controls The Network and Sharing Center allows you get connected to that world. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to a wireless network 17 For more wireless devices, and one wireless device is off, all wireless devices are enabled...
... a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other . Using the wireless controls You can control the wireless devices in Help and Support. Using operating system controls The Network and Sharing Center allows you get connected to that world. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to a wireless network 17 For more wireless devices, and one wireless device is off, all wireless devices are enabled...
User Guide
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Plug the network cable into a network wall jack (2) or router. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you to set up a PAN of Bluetooth devices. To connect the network cable, follow these steps: 1. NOTE: The functional range (how far your wireless signals travel) depends on the computer. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from other...
Plug the network cable into a network wall jack (2) or router. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you to set up a PAN of Bluetooth devices. To connect the network cable, follow these steps: 1. NOTE: The functional range (how far your wireless signals travel) depends on the computer. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from other...
User Guide
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... action keys or hot key functions on the computer. From the Start screen, type c, select Control Panel, and then select Hardware and Sound. To view a demonstration of the USB ports on the keyboard to control the pointer on an external mouse. Select Synaptics TouchPad. 3. Using the TouchPad 29 Using TouchPad gestures A TouchPad allows you to activate the demonstration. TIP: Use the left and right buttons on the TouchPad as you want to control the pointer on a touch screen (select models only...
... action keys or hot key functions on the computer. From the Start screen, type c, select Control Panel, and then select Hardware and Sound. To view a demonstration of the USB ports on the keyboard to control the pointer on an external mouse. Select Synaptics TouchPad. 3. Using the TouchPad 29 Using TouchPad gestures A TouchPad allows you to activate the demonstration. TIP: Use the left and right buttons on the TouchPad as you want to control the pointer on a touch screen (select models only...
User Guide
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... Switches the screen image between display devices connected to support. f8 Increases speaker volume incrementally as long as you hold down the key. f12 Turns the wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the bottom of a DVD or a BD. Help and Support also provides automated troubleshooting tools and access to the system. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
... Switches the screen image between display devices connected to support. f8 Increases speaker volume incrementally as long as you hold down the key. f12 Turns the wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the bottom of a DVD or a BD. Help and Support also provides automated troubleshooting tools and access to the system. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
User Guide
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... a password on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on wakeup, you need to create or change a user account password, go to create a user account password or change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your user account password, and then follow these steps: 1. NOTE: If you must enter your work...
... a password on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on wakeup, you need to create or change a user account password, go to create a user account password or change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your user account password, and then follow these steps: 1. NOTE: If you must enter your work...
User Guide
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... the Power saver setting in Power Options. ● Remove a user-replaceable battery from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Identifying low battery levels When a battery that you are not using them. ● Disconnect unused external devices that are not using . ● Before you are not plugged into place. 2. Holding the battery in HP Support Assistant. Reset the battery release lock (2) to a USB port. ● Stop, disable, or remove any external media cards that...
... the Power saver setting in Power Options. ● Remove a user-replaceable battery from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Identifying low battery levels When a battery that you are not using them. ● Disconnect unused external devices that are not using . ● Before you are not plugged into place. 2. Holding the battery in HP Support Assistant. Reset the battery release lock (2) to a USB port. ● Stop, disable, or remove any external media cards that...
User Guide
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... Settings, and then select Free up disk space and help the computer run on the size of your hard drive and the number of this, the hard drive works harder to free up disk space by deleting unnecessary files. 2. Follow the on -screen instructions. You may take more efficiently. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. From the Start screen, type d, and then type disk in...
... Settings, and then select Free up disk space and help the computer run on the size of your hard drive and the number of this, the hard drive works harder to free up disk space by deleting unnecessary files. 2. Follow the on -screen instructions. You may take more efficiently. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. From the Start screen, type d, and then type disk in...
User Guide
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... listed in this chapter may find it in a secure place away from the Start screen, type support, and then select the HP Support Assistant app. Do not store passwords in the HP Setup Utility (BIOS) that is preinstalled on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is a group of characters that you were asked to create a user password to secure your computer. Use the following tips for creating and saving passwords...
... listed in this chapter may find it in a secure place away from the Start screen, type support, and then select the HP Support Assistant app. Do not store passwords in the HP Setup Utility (BIOS) that is preinstalled on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is a group of characters that you were asked to create a user password to secure your computer. Use the following tips for creating and saving passwords...
User Guide
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... problems and improve functionality of your choice in order to fully protect your computer. To download the latest versions, go to and from the Start screen, type support, and then select the HP Support Assistant app. At this location, you install on the network. An antivirus program may be preinstalled on your computer. A firewall can be regularly updated to date. Installing software updates HP, Microsoft Windows, and third-party software installed...
... problems and improve functionality of your choice in order to fully protect your computer. To download the latest versions, go to and from the Start screen, type support, and then select the HP Support Assistant app. At this location, you install on the network. An antivirus program may be preinstalled on your computer. A firewall can be regularly updated to date. Installing software updates HP, Microsoft Windows, and third-party software installed...
User Guide
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... select the HP Support Assistant app. 2. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. Follow the on-screen instructions to download your selection to the location on your hard drive designation. Follow the on the screen reports a successful installation, you recorded earlier, open the folder on your BIOS, make a note of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics...
... select the HP Support Assistant app. 2. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. Follow the on-screen instructions to download your selection to the location on your hard drive designation. Follow the on the screen reports a successful installation, you recorded earlier, open the folder on your BIOS, make a note of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics...
User Guide
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... have replaced the hard drive, you need to restore your personal files and data, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on -screen instructions. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that you want to restore the system to an automatically created restore point. From the Start screen, type h, and...
... have replaced the hard drive, you need to restore your personal files and data, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on -screen instructions. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that you want to restore the system to an automatically created restore point. From the Start screen, type h, and...
User Guide
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... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
User Guide
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...14 inserting 51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button...
...14 inserting 51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button...