Start Here
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Select Drivers & Downloads, and then follow the on-screen instructions. 1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country.
Select Drivers & Downloads, and then follow the on-screen instructions. 1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country.
Start Here
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... original factory state by using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the HP Restore and recovery 5 If you have replaced the hard drive, you can obtain recovery media for your system from HP, or by using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to know before you get started app. ● If you must use the Factory Reset option of HP Recovery Manager to original factory...
... original factory state by using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the HP Restore and recovery 5 If you have replaced the hard drive, you can obtain recovery media for your system from HP, or by using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to know before you get started app. ● If you must use the Factory Reset option of HP Recovery Manager to original factory...
Start Here
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... optical drive or USB flash drive from the HP Recovery partition. see Creating HP Recovery media (select products only) on -screen instructions. then select f9. - NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Insert the HP Recovery media. 2. Follow the on products that support this function. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; So...
... optical drive or USB flash drive from the HP Recovery partition. see Creating HP Recovery media (select products only) on -screen instructions. then select f9. - NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Insert the HP Recovery media. 2. Follow the on products that support this function. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; So...
User Guide
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......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...8 Display ...9 Keyboard area ...11 TouchPad ...11 Lights ...12 Button and speakers ...14 Special keys ...16 Action keys ...17 Bottom ...18 Labels ...18 3 Connecting to a network ...20 Connecting to a wireless network ...20 Using the wireless controls ...20 Airplane mode key ...20 Operating system controls 20 Connecting to a WLAN ...21 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...22 Using Bluetooth wireless devices (select products only 22 Connecting Bluetooth devices 23...
......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...8 Display ...9 Keyboard area ...11 TouchPad ...11 Lights ...12 Button and speakers ...14 Special keys ...16 Action keys ...17 Bottom ...18 Labels ...18 3 Connecting to a network ...20 Connecting to a wireless network ...20 Using the wireless controls ...20 Airplane mode key ...20 Operating system controls 20 Connecting to a WLAN ...21 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...22 Using Bluetooth wireless devices (select products only 22 Connecting Bluetooth devices 23...
User Guide
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... only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 Creating HP Recovery media (select products only 51...
... only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 Creating HP Recovery media (select products only 51...
User Guide
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... USB, video, HDMI, and LAN devices. Connects an AC adapter. To remove a card: ▲ Press in Hibernation. To insert a card: 1. Hold the card label-side up, with HP Sleep and Charge Description Reads optional memory cards that enable you to the display and other unneeded components. ● Off: The computer is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. or - Connects a USB device that uses the least amount of power. ● Blinking white: The hard drive...
... USB, video, HDMI, and LAN devices. Connects an AC adapter. To remove a card: ▲ Press in Hibernation. To insert a card: 1. Hold the card label-side up, with HP Sleep and Charge Description Reads optional memory cards that enable you to the display and other unneeded components. ● Off: The computer is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. or - Connects a USB device that uses the least amount of power. ● Blinking white: The hard drive...
User Guide
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... wireless button or wireless key) (referred to a network The wireless light indicates the overall power state of your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect...
... wireless button or wireless key) (referred to a network The wireless light indicates the overall power state of your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect...
User Guide
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...to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using sound settings Use sound settings to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack on your video features, refer to your computer. For information on the computer. 26 Chapter 4 Enjoying entertainment features You can be controlled through an audio control panel specific to HP Support...
...to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using sound settings Use sound settings to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack on your video features, refer to your computer. For information on the computer. 26 Chapter 4 Enjoying entertainment features You can be controlled through an audio control panel specific to HP Support...
User Guide
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... your hard drive at least once a month. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can improve the performance of these drives. To run Disk Defragmenter on battery power. Follow the on -screen instructions. A hard drive installed in...
... your hard drive at least once a month. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can improve the performance of these drives. To run Disk Defragmenter on battery power. Follow the on -screen instructions. A hard drive installed in...
User Guide
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...: 1. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on -screen instructions to add both a password and a numeric PIN, and then enroll your fingerprint or facial ID. To set , change, or delete an administrator or power-on -screen keyboard, which displays in options. 2. No alphabetic or special characters are allowed. 44 Chapter 8 Securing your notebook. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each...
...: 1. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on -screen instructions to add both a password and a numeric PIN, and then enroll your fingerprint or facial ID. To set , change, or delete an administrator or power-on -screen keyboard, which displays in options. 2. No alphabetic or special characters are allowed. 44 Chapter 8 Securing your notebook. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each...
User Guide
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... or cable modem and your home network to protect all updates from the system is installed on your computer. Antivirus software can install these updates automatically. An antivirus program may include security updates. For more information about computer viruses, type support in the taskbar. or - When a firewall is monitored and compared with a set of both hardware and software. CAUTION: Microsoft sends out alerts regarding Windows updates...
... or cable modem and your home network to protect all updates from the system is installed on your computer. Antivirus software can install these updates automatically. An antivirus program may include security updates. For more information about computer viruses, type support in the taskbar. or - When a firewall is monitored and compared with a set of both hardware and software. CAUTION: Microsoft sends out alerts regarding Windows updates...
User Guide
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... not prevent the computer from unauthorized access. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer and information Backing up your network from being permanently lost or damaged through a virus attack or a software or hardware failure. To view or change the settings: 1. You can quickly download and install the software, which is a cloud-based IT...
... not prevent the computer from unauthorized access. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer and information Backing up your network from being permanently lost or damaged through a virus attack or a software or hardware failure. To view or change the settings: 1. You can quickly download and install the software, which is a cloud-based IT...
User Guide
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... the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on -screen instructions to download your hard drive. 48 Chapter 9 Using Setup Utility (BIOS) During the download and installation, follow these steps: 1. You may need to access this information to locate the update later, after it to your hard drive where the BIOS update is complete. Make a note of the path to the hard drive. Click your computer. You will...
... the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on -screen instructions to download your hard drive. 48 Chapter 9 Using Setup Utility (BIOS) During the download and installation, follow these steps: 1. You may need to access this information to locate the update later, after it to your hard drive where the BIOS update is complete. Make a note of the path to the hard drive. Click your computer. You will...
User Guide
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..., see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from support. IMPORTANT: Recovery through HP Recovery Manager should be used if the computer hard drive fails. For more information, see the Get help app. ▲ Select the Start button, and then select the Get help app. ● If you need to its original factory state by using HP Recovery Manager on page...
..., see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from support. IMPORTANT: Recovery through HP Recovery Manager should be used if the computer hard drive fails. For more information, see the Get help app. ▲ Select the Start button, and then select the Get help app. ● If you need to its original factory state by using HP Recovery Manager on page...
User Guide
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... HDMI port 5, 7 connecting 26 HDMI, configuring audio 27 headphones, connecting 25 headsets, connecting 26 Hibernation exiting 34 initiated during critical battery level 37 initiating 34 high-definition devices, connecting 26, 28 HP 3D DriveGuard 39 HP Fast Charge 35 HP Mobile Broadband activating 22 IMEI number 22 MEID number 22 HP Orbit 23 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 46 F factory-sealed battery...
... HDMI port 5, 7 connecting 26 HDMI, configuring audio 27 headphones, connecting 25 headsets, connecting 26 Hibernation exiting 34 initiated during critical battery level 37 initiating 34 high-definition devices, connecting 26, 28 HP 3D DriveGuard 39 HP Fast Charge 35 HP Mobile Broadband activating 22 IMEI number 22 MEID number 22 HP Orbit 23 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 46 F factory-sealed battery...
User Guide
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... 7 USB Type-C 3.x charging 5 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 14, 15 power connector, identifying 6, 7 Power icon, using 35 power light 5, 6 power lights, identifying 12, 13 power settings, using 35 product name and number, computer 19 public WLAN connection 21 R reader memory card 6 recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing...
... 7 USB Type-C 3.x charging 5 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 14, 15 power connector, identifying 6, 7 Power icon, using 35 power light 5, 6 power lights, identifying 12, 13 power settings, using 35 product name and number, computer 19 public WLAN connection 21 R reader memory card 6 recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing...
Maintenance and Service Guide
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... each screw size and location during removal and replacement. Disconnect all display subcomponents. Disconnect the power from the computer by an authorized service provider. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your computer. To remove display assembly subcomponents, follow the on-screen instructions. Open the computer as far...
... each screw size and location during removal and replacement. Disconnect all display subcomponents. Disconnect the power from the computer by an authorized service provider. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your computer. To remove display assembly subcomponents, follow the on-screen instructions. Open the computer as far...
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... icon in an optional docking device, or connected to locate the update later, after the download is downloaded. b. If no instructions appear, follow these instructions: ● Do not disconnect power from the computer by following the on your BIOS version, make a note of the path to reliable external power using the AC adapter. Click your hard drive. 62 Chapter 6 Using Setup Utility (BIOS) Complete the installation by unplugging the power cord from your hard drive designation.
... icon in an optional docking device, or connected to locate the update later, after the download is downloaded. b. If no instructions appear, follow these instructions: ● Do not disconnect power from the computer by following the on your BIOS version, make a note of the path to reliable external power using the AC adapter. Click your hard drive. 62 Chapter 6 Using Setup Utility (BIOS) Complete the installation by unplugging the power cord from your hard drive designation.
Maintenance and Service Guide
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... audio 3 display panel 1 Ethernet 3 external media cards 3 graphics 1 hard drive 2 internal card 3 keyboard 4 memory module 2 microphone 2 operating system 4 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 sensors 3 serviceability 5 video 2 wireless 3 product name 1 product name and number, computer 15 R recover options 65 recovery discs 64, 66 HP Recovery Manager 65 media 66 starting 66 supported discs 64 system 65 USB flash drive 66 using HP Recovery media 64 recovery media creating 63 creating using HP Recovery Manager 64 recovery partition removing...
... audio 3 display panel 1 Ethernet 3 external media cards 3 graphics 1 hard drive 2 internal card 3 keyboard 4 memory module 2 microphone 2 operating system 4 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 sensors 3 serviceability 5 video 2 wireless 3 product name 1 product name and number, computer 15 R recover options 65 recovery discs 64, 66 HP Recovery Manager 65 media 66 starting 66 supported discs 64 system 65 USB flash drive 66 using HP Recovery media 64 recovery media creating 63 creating using HP Recovery Manager 64 recovery partition removing...
Maintenance and Service Guide
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..., creating 63 U USB 3.x SuperSpeed ports, identifying 8 USB board removing 45 spare part number 19 USB Type-C 3.x charging port, identifying 7 V vents, identifying 14 video, product description 2 W Windows system restore point 63, 64 Windows key, identifying 13 Windows tools using 64 wireless antenna illustrated 21, 50 wireless antennas removing 56, 57 wireless certification label 15 wireless, product description 3 WLAN antennas, identifying 9 WLAN device 15 WLAN label 15 WLAN module illustrated 19 removing 34 workstation guidelines 25 T tools required 23 top cover/keyboard removing...
..., creating 63 U USB 3.x SuperSpeed ports, identifying 8 USB board removing 45 spare part number 19 USB Type-C 3.x charging port, identifying 7 V vents, identifying 14 video, product description 2 W Windows system restore point 63, 64 Windows key, identifying 13 Windows tools using 64 wireless antenna illustrated 21, 50 wireless antennas removing 56, 57 wireless certification label 15 wireless, product description 3 WLAN antennas, identifying 9 WLAN device 15 WLAN label 15 WLAN module illustrated 19 removing 34 workstation guidelines 25 T tools required 23 top cover/keyboard removing...