Start Here
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... Factory Reset option (select products only), you must be used if the computer hard drive fails. For more information, see Creating HP Recovery media (select products only) on page 3. ● If your system from support. For software not provided with the computer. Recovering using HP Recovery Manager on page 5. If you have not already created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers...
... Factory Reset option (select products only), you must be used if the computer hard drive fails. For more information, see Creating HP Recovery media (select products only) on page 3. ● If your system from support. For software not provided with the computer. Recovering using HP Recovery Manager on page 5. If you have not already created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers...
Start Here
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... button; Restore and recovery 7 then select f9. - Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select the optical drive or USB flash drive from the HP Recovery partition. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to remove the HP Recovery partition: 1. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. To change the computer boot order, which you remove the Recovery partition, create HP Recovery media...
... button; Restore and recovery 7 then select f9. - Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select the optical drive or USB flash drive from the HP Recovery partition. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to remove the HP Recovery partition: 1. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. To change the computer boot order, which you remove the Recovery partition, create HP Recovery media...
User Guide
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......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...8 Display ...9 Keyboard area ...11 TouchPad ...11 Lights ...12 Button and speakers ...14 Special keys ...16 Action keys ...17 Bottom ...18 Labels ...18 3 Connecting to a network ...20 Connecting to a wireless network ...20 Using the wireless controls ...20 Airplane mode key ...20 Operating system controls 20 Connecting to a WLAN ...21 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...22 Using Bluetooth wireless devices (select products only 22 Connecting Bluetooth devices 23...
......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...8 Display ...9 Keyboard area ...11 TouchPad ...11 Lights ...12 Button and speakers ...14 Special keys ...16 Action keys ...17 Bottom ...18 Labels ...18 3 Connecting to a network ...20 Connecting to a wireless network ...20 Using the wireless controls ...20 Airplane mode key ...20 Operating system controls 20 Connecting to a WLAN ...21 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...22 Using Bluetooth wireless devices (select products only 22 Connecting Bluetooth devices 23...
User Guide
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... only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 Creating HP Recovery media (select products only 51...
... only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 Creating HP Recovery media (select products only 51...
User Guide
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... Using HP 3D DriveGuard (select products only) on the card, and then remove it is off power to store, manage, share, or access information. NOTE: Cables and/or adapters (purchased separately) may be required. 6 Chapter 2 Getting to various USB, video, HDMI, and LAN devices. Component (1) Memory card reader (2) Power light (3) Drive light (4) USB Type-C port with connectors facing the computer. 2. Hibernation is a power-saving state that uses the least amount of power. ● Blinking white: The hard drive is not charging. Connects...
... Using HP 3D DriveGuard (select products only) on the card, and then remove it is off power to store, manage, share, or access information. NOTE: Cables and/or adapters (purchased separately) may be required. 6 Chapter 2 Getting to various USB, video, HDMI, and LAN devices. Component (1) Memory card reader (2) Power light (3) Drive light (4) USB Type-C port with connectors facing the computer. 2. Hibernation is a power-saving state that uses the least amount of power. ● Blinking white: The hard drive is not charging. Connects...
User Guide
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... to set up a connection or network, connect to other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: 1. All the wireless devices...
... to set up a connection or network, connect to other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: 1. All the wireless devices...
User Guide
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...network. Connect one of the video ports on using your computer, follow the device manufacturer's instructions. Headphones combined with a microphone are not connected to connect an external monitor, projector, or TV. Using sound settings Use sound settings to HP Support Assistant. For additional safety information, see the computer screen image on headphones, earbuds, or a headset. To connect wireless headsets to your video features, refer to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware...
...network. Connect one of the video ports on using your computer, follow the device manufacturer's instructions. Headphones combined with a microphone are not connected to connect an external monitor, projector, or TV. Using sound settings Use sound settings to HP Support Assistant. For additional safety information, see the computer screen image on headphones, earbuds, or a headset. To connect wireless headsets to your video features, refer to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware...
User Guide
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... the hard drive to normal operation. For additional information, access the Disk Defragmenter software Help. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. 7 Maintaining your computer It is important to perform regular maintenance to keep your hard drive at least once a month. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. To run Disk Cleanup: 1. Type...
... the hard drive to normal operation. For additional information, access the Disk Defragmenter software Help. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. 7 Maintaining your computer It is important to perform regular maintenance to keep your hard drive at least once a month. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. To run Disk Cleanup: 1. Type...
User Guide
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... tablet, and then quickly hold down button. - Errors can use the keyboard attached to your notebook. Turn on -screen instructions. Select the Start button, select Settings, select Accounts, and then select Sign-in length, but it must use Windows Hello to add both a password and a numeric PIN, and then enroll your computer and information Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you...
... tablet, and then quickly hold down button. - Errors can use the keyboard attached to your notebook. Turn on -screen instructions. Select the Start button, select Settings, select Accounts, and then select Sign-in length, but it must use Windows Hello to add both a password and a numeric PIN, and then enroll your computer and information Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you...
User Guide
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.... Using antivirus software Computer viruses can be preinstalled on your computer and/or network, or it is strongly recommended that protects only the computer it can be a combination of both hardware and software. or - A firewall can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to function abnormally. Installing software updates HP, Windows, and third-party software installed on...
.... Using antivirus software Computer viruses can be preinstalled on your computer and/or network, or it is strongly recommended that protects only the computer it can be a combination of both hardware and software. or - A firewall can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to function abnormally. Installing software updates HP, Windows, and third-party software installed on...
User Guide
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... Start button, select Settings, and then select Update & security. 2. To connect a security cable to effectively manage and secure their company assets. Using an optional security cable (select products only) A security cable (purchased separately) is a cloud-based IT solution that enables businesses to your computer, follow the on -screen instructions. 3. To view or change the settings: 1. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions...
... Start button, select Settings, and then select Update & security. 2. To connect a security cable to effectively manage and secure their company assets. Using an optional security cable (select products only) A security cable (purchased separately) is a cloud-based IT solution that enables businesses to your computer, follow the on -screen instructions. 3. To view or change the settings: 1. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions...
User Guide
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Type support in the taskbar. 2. or - Click Updates, and then click Check for example, filename.exe). Follow any instructions that appear on the screen after it to the BIOS version currently installed on your selection to a network, consult the network administrator before installing any device, cable, or cord. Click your hard drive. 48 Chapter 9 Using Setup Utility (BIOS) Double-click the file that contains the update. 4. Follow the on battery power, docked...
Type support in the taskbar. 2. or - Click Updates, and then click Check for example, filename.exe). Follow any instructions that appear on the screen after it to the BIOS version currently installed on your selection to a network, consult the network administrator before installing any device, cable, or cord. Click your hard drive. 48 Chapter 9 Using Setup Utility (BIOS) Double-click the file that contains the update. 4. Follow the on battery power, docked...
User Guide
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... the HP Restore and recovery 53 What you need to correct a problem with the computer. You can use the HP Recovery media. For more information, see Creating HP Recovery media (select products only) on page 51. Restore and recovery There are available on -screen instructions. ● If you want to recover the Windows partition to original factory content, you can obtain recovery media for your situation and level of HP Recovery media. If you have replaced the hard drive...
... the HP Restore and recovery 53 What you need to correct a problem with the computer. You can use the HP Recovery media. For more information, see Creating HP Recovery media (select products only) on page 51. Restore and recovery There are available on -screen instructions. ● If you want to recover the Windows partition to original factory content, you can obtain recovery media for your situation and level of HP Recovery media. If you have replaced the hard drive...
User Guide
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... HDMI port 5, 7 connecting 26 HDMI, configuring audio 27 headphones, connecting 25 headsets, connecting 26 Hibernation exiting 34 initiated during critical battery level 37 initiating 34 high-definition devices, connecting 26, 28 HP 3D DriveGuard 39 HP Fast Charge 35 HP Mobile Broadband activating 22 IMEI number 22 MEID number 22 HP Orbit 23 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 46 F factory-sealed battery...
... HDMI port 5, 7 connecting 26 HDMI, configuring audio 27 headphones, connecting 25 headsets, connecting 26 Hibernation exiting 34 initiated during critical battery level 37 initiating 34 high-definition devices, connecting 26, 28 HP 3D DriveGuard 39 HP Fast Charge 35 HP Mobile Broadband activating 22 IMEI number 22 MEID number 22 HP Orbit 23 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 46 F factory-sealed battery...
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... 7 USB Type-C 3.x charging 5 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 14, 15 power connector, identifying 6, 7 Power icon, using 35 power light 5, 6 power lights, identifying 12, 13 power settings, using 35 product name and number, computer 19 public WLAN connection 21 R reader memory card 6 recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing...
... 7 USB Type-C 3.x charging 5 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 14, 15 power connector, identifying 6, 7 Power icon, using 35 power light 5, 6 power lights, identifying 12, 13 power settings, using 35 product name and number, computer 19 public WLAN connection 21 R reader memory card 6 recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing...
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... controls button 20 operating system 20 wireless light 20 wireless network (WLAN) connecting 21 corporate WLAN connection 21 functional range 21 public WLAN connection 21 wireless network, securing 46 WLAN antennas, identifying 9, 10 WLAN device 19 WLAN label 19 WWAN device 22 U unresponsive system 34 updating programs and drivers 40 USB 3.x port with HP Sleep and Charge 7 USB 3.x SuperSpeed ports, identifying 8 USB Type-C 3.x charging port, identifying 5 USB Type-C port with HP Sleep and Charge, identifying 6 using external power 37 using passwords 43 using Power icon 35 using power settings...
... controls button 20 operating system 20 wireless light 20 wireless network (WLAN) connecting 21 corporate WLAN connection 21 functional range 21 public WLAN connection 21 wireless network, securing 46 WLAN antennas, identifying 9, 10 WLAN device 19 WLAN label 19 WWAN device 22 U unresponsive system 34 updating programs and drivers 40 USB 3.x port with HP Sleep and Charge 7 USB 3.x SuperSpeed ports, identifying 8 USB Type-C 3.x charging port, identifying 5 USB Type-C port with HP Sleep and Charge, identifying 6 using external power 37 using passwords 43 using Power icon 35 using power settings...
Maintenance and Service Guide
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... on -screen instructions. 5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in Hibernation, turn the computer on supported parts for your computer, go to the computer. 3. Position the computer upside down the computer. Disconnect all external devices connected to http://partsurfer.hp.com, select your computer. Accessing these steps: 1. This chapter provides removal and replacement procedures for Authorized Service Provider only parts. NOTE: HP continually...
... on -screen instructions. 5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in Hibernation, turn the computer on supported parts for your computer, go to the computer. 3. Position the computer upside down the computer. Disconnect all external devices connected to http://partsurfer.hp.com, select your computer. Accessing these steps: 1. This chapter provides removal and replacement procedures for Authorized Service Provider only parts. NOTE: HP continually...
Maintenance and Service Guide
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... connected to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS version, make a note of the path to the location on your hard drive where the BIOS update is complete. Type support in an optional docking device, or connected to the hard drive. Follow the on-screen instructions to download...
... connected to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS version, make a note of the path to the location on your hard drive where the BIOS update is complete. Type support in an optional docking device, or connected to the hard drive. Follow the on-screen instructions to download...
Maintenance and Service Guide
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... audio 3 display panel 1 Ethernet 3 external media cards 3 graphics 1 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 4 processor 1 product name 1 security 4 sensors 3 serviceability 4 storage 2 video 2 wireless 3 product name 1 product name and number, computer 13 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing...
... audio 3 display panel 1 Ethernet 3 external media cards 3 graphics 1 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 4 processor 1 product name 1 security 4 sensors 3 serviceability 4 storage 2 video 2 wireless 3 product name 1 product name and number, computer 13 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing...
Maintenance and Service Guide
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... board removing 53 spare part number 16, 53 system recovery 63 system restore point creating 62 system restore point, creating 61 TouchPad board removing 38 spare part number 16, 38 TouchPad zone, identifying 8 transfer board illustrated 20 removing 50, 51 transfer board cable illustrated 20 transporting guidelines 25 traveling with the computer 13 U USB 3.x SuperSpeed ports, identifying 6 USB Type-C 3.x charging port, identifying 5 V vents, identifying 12 video, product description 2 W Windows system restore point 61, 62 Windows key, identifying 11 Windows tools using 62 wireless...
... board removing 53 spare part number 16, 53 system recovery 63 system restore point creating 62 system restore point, creating 61 TouchPad board removing 38 spare part number 16, 38 TouchPad zone, identifying 8 transfer board illustrated 20 removing 50, 51 transfer board cable illustrated 20 transporting guidelines 25 traveling with the computer 13 U USB 3.x SuperSpeed ports, identifying 6 USB Type-C 3.x charging port, identifying 5 V vents, identifying 12 video, product description 2 W Windows system restore point 61, 62 Windows key, identifying 11 Windows tools using 62 wireless...