User Guide
Page 7
... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
User Guide
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... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
User Guide
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...53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13 Electrostatic Discharge ...58 14 Accessibility...
...53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13 Electrostatic Discharge ...58 14 Accessibility...
User Guide
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... a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 18 Chapter 3 Connecting to that world. Operating system controls The Network and...
... a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 18 Chapter 3 Connecting to that world. Operating system controls The Network and...
User Guide
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.... Connecting headsets WARNING! Connect one of the HDMI cable to connect an external monitor, projector, or TV. You can be controlled through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To connect wireless headsets to the following instructions: 1. Connecting video devices using the correct cable.
.... Connecting headsets WARNING! Connect one of the HDMI cable to connect an external monitor, projector, or TV. You can be controlled through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To connect wireless headsets to the following instructions: 1. Connecting video devices using the correct cable.
User Guide
Page 45
... external media cards that you are not using. ● Before you leave your battery should be replaced, contact support. or - ● The Power icon shows a low or critical battery notification. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable...
... external media cards that you are not using. ● Before you leave your battery should be replaced, contact support. or - ● The Power icon shows a low or critical battery notification. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable...
User Guide
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..., select HP Battery Check. WARNING! Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in this product cannot be replaced, contact support. If HP Battery Check indicates that your warranty coverage. The battery[ies] in the HP Support Assistant app (select products only). 1. Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided...
..., select HP Battery Check. WARNING! Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in this product cannot be replaced, contact support. If HP Battery Check indicates that your warranty coverage. The battery[ies] in the HP Support Assistant app (select products only). 1. Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided...
User Guide
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... the computer with the display closed while the computer is running on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for traveling with tools such as Disk Defragmenter and Disk Cleanup. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on -screen instructions. Type defragment in the taskbar...
... the computer with the display closed while the computer is running on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for traveling with tools such as Disk Defragmenter and Disk Cleanup. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on -screen instructions. Type defragment in the taskbar...
User Guide
Page 53
... Windows button. 2. NOTE: If you are using arrow keys to highlight your choice, you cannot turn on or restart the computer. ● If you forget your power-on password, you must then press enter. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down the volume...
... Windows button. 2. NOTE: If you are using arrow keys to highlight your choice, you cannot turn on or restart the computer. ● If you forget your power-on password, you must then press enter. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down the volume...
User Guide
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... Start button, select Settings, and then select Update & Security. 2. Select Windows Update, and then follow the device manufacturer's instructions. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. WLANs in -house solutions. Installing software updates 43 You can quickly download and install the software, which may not provide any security. To view or change the settings: 1. To connect a security cable...
... Start button, select Settings, and then select Update & Security. 2. Select Windows Update, and then follow the device manufacturer's instructions. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. WLANs in -house solutions. Installing software updates 43 You can quickly download and install the software, which may not provide any security. To view or change the settings: 1. To connect a security cable...
User Guide
Page 57
... BIOS version currently installed on -screen instructions. You may need to access this information to locate the update later, after the download is complete. The hard drive designation is more recent than your BIOS version, make a note of the date, name, or other identifier. Using the hard drive path you recorded earlier, open the folder that appear on -screen instructions. 4. Updating Setup Utility (BIOS) 45 Make a note of the path to reliable external power using the AC adapter...
... BIOS version currently installed on -screen instructions. You may need to access this information to locate the update later, after the download is complete. The hard drive designation is more recent than your BIOS version, make a note of the date, name, or other identifier. Using the hard drive path you recorded earlier, open the folder that appear on -screen instructions. 4. Updating Setup Utility (BIOS) 45 Make a note of the path to reliable external power using the AC adapter...
User Guide
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... then select HP PC Hardware Diagnostics Windows. 2. b. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. The tool runs within the Windows operating system in correcting the problem, contact support, and then provide the Failure ID code. If HP PC Hardware Diagnostics Windows is functioning properly. Select the Start button, and then select HP Help and Support. Type support in the taskbar. b. Select Troubleshooting and fixes. When the tool opens, select the type of...
... then select HP PC Hardware Diagnostics Windows. 2. b. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. The tool runs within the Windows operating system in correcting the problem, contact support, and then provide the Failure ID code. If HP PC Hardware Diagnostics Windows is functioning properly. Select the Start button, and then select HP Help and Support. Type support in the taskbar. b. Select Troubleshooting and fixes. When the tool opens, select the type of...
User Guide
Page 67
...-screen instructions. See Changing the computer boot order on page 55. Turn on or restart the tablet, quickly hold down button, and then select f9. 3. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you want to boot, and then follow the on-screen instructions. See Creating HP Recovery media (select products only) on page 52. Restoring and recovery 55 Access the system Startup menu. Select the optical drive or USB flash drive from which you to remove the HP Recovery partition...
...-screen instructions. See Changing the computer boot order on page 55. Turn on or restart the tablet, quickly hold down button, and then select f9. 3. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you want to boot, and then follow the on-screen instructions. See Creating HP Recovery media (select products only) on page 52. Restoring and recovery 55 Access the system Startup menu. Select the optical drive or USB flash drive from which you to remove the HP Recovery partition...
User Guide
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... downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection 19 critical battery...
... downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection 19 critical battery...
User Guide
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... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
User Guide
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... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
Maintenance and Service Guide
Page 6
... battery ...40 Card reader board ...41 Solid-state drive ...43 Fan ...44 System board ...45 Heat sink ...48 TouchPad cable ...51 Speakers ...52 Power connector cable ...53 Display assembly ...54 6 Using Setup Utility (BIOS) ...63 Starting Setup Utility (BIOS) ...63 Updating Setup Utility (BIOS) ...63 Determining the BIOS version ...63 Downloading a BIOS update ...64 7 Using HP PC Hardware Diagnostics (UEFI) ...65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 8 Specifications ...67 Computer specifications ...67 9 Backing up, restoring, and recovering ...69 Creating recovery...
... battery ...40 Card reader board ...41 Solid-state drive ...43 Fan ...44 System board ...45 Heat sink ...48 TouchPad cable ...51 Speakers ...52 Power connector cable ...53 Display assembly ...54 6 Using Setup Utility (BIOS) ...63 Starting Setup Utility (BIOS) ...63 Updating Setup Utility (BIOS) ...63 Determining the BIOS version ...63 Downloading a BIOS update ...64 7 Using HP PC Hardware Diagnostics (UEFI) ...65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 8 Specifications ...67 Computer specifications ...67 9 Backing up, restoring, and recovering ...69 Creating recovery...
Maintenance and Service Guide
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... your BIOS version, make a note of the path to the location on -screen instructions. During the download and installation, follow these steps: a. Follow the on -screen instructions. 4. If no instructions appear, follow these instructions: ● Do not disconnect power from your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) or - You will need this path when you are ready to install the update. Type file in an optional docking device, or connected to your hard drive designation...
... your BIOS version, make a note of the path to the location on -screen instructions. During the download and installation, follow these steps: a. Follow the on -screen instructions. 4. If no instructions appear, follow these instructions: ● Do not disconnect power from your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) or - You will need this path when you are ready to install the update. Type file in an optional docking device, or connected to your hard drive designation...
Maintenance and Service Guide
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... spare part number 20, 35 hard drive cable removal 36 spare part numbers 20, 35 hard drive connector board, spare part number 20 HDMI port 11 HDMI-to-VGA adapter, spare part number 26 headphone jack 10 heat sink removal 48 spare part numbers 20, 48 hinge removal 60 spare part number 25, 61 hinge cap, spare part number 25 HP PC Hardware Diagnostics (UEFI) using 65 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 J jacks audio-in 10 audio-out 10 headphone 10 microphone 10 network...
... spare part number 20, 35 hard drive cable removal 36 spare part numbers 20, 35 hard drive connector board, spare part number 20 HDMI port 11 HDMI-to-VGA adapter, spare part number 26 headphone jack 10 heat sink removal 48 spare part numbers 20, 48 hinge removal 60 spare part number 25, 61 hinge cap, spare part number 25 HP PC Hardware Diagnostics (UEFI) using 65 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 J jacks audio-in 10 audio-out 10 headphone 10 microphone 10 network...
Maintenance and Service Guide
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... description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 2 keyboard 2, 3 memory 1 microphone 2 operating system 3 pointing device 2, 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 3 solid-state drive 2 video 2 wireless 2 product name 1 R recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 74 removal/replacement...
... description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 2 keyboard 2, 3 memory 1 microphone 2 operating system 3 pointing device 2, 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 3 solid-state drive 2 video 2 wireless 2 product name 1 R recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 74 removal/replacement...