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User Guide 1 - Page 2
... accompanying such products and services.
Sixth Edition: January 2020
First Edition: August 2018
Document Part Number: L38990-006
Product notice
This guide describes features that are ... upgraded and/or separately purchased hardware, drivers, software or BIOS update to find your seller. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions ...
User Guide 1 - Page 8
... ...40
11 Specifications ...42 Operating specifications ...42
12 Electrostatic discharge ...43
13 Accessibility ...44 HP and accessibility ...44 Standards and legislation ...46 Useful accessibility resources and links ...47 Contacting support ...48
14 Support information ...49 How to get help ...49 Where to get help ...49 Customer support for repairs ...50 Before upgrading your hardware ...50...
User Guide 1 - Page 10
... the Start button, and then select the Get Help app.
● Find Windows password information
● Find links to driver updates
● Read frequently asked questions
● Troubleshoot the most common
See Troubleshooting on the web at the factory. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while...
User Guide 1 - Page 11
... can request a copy from Go to http://www.hp.com/ergo. Table 1-1 Getting information (continued)
Tasks
Instructions
● Find electronic user guides and specifications for your computer model
To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product and/or on the CD or...
User Guide 1 - Page 13
... Shut down the computer. Setting up your computer. Follow ....hp.com/support, and follow the instructions to install ...setup, you cannot use the Windows Shut down .
If the computer is to install the new software. Select the Start button, select the Power icon, and then select Shut down command. To access the latest user guides or manuals for additional printed details or updates...
User Guide 1 - Page 16
...wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell...at the factory. This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲...
User Guide 1 - Page 17
... interference from other electronic devices or structural barriers such as walls and floors. Select Set up internet access in your home, you to manually search for and connect to a network or to complete the connection. To purchase internet service and a modem, contact a local ISP. Be sure that you do not see the WLAN...
User Guide 1 - Page 29
...support the following keys. On select products, you can adjust the brightness of a CD, a DVD, or a BD. Turns the airplane mode and wireless feature on or off . Action keys
Depending on the computer model, your previous setting...
After you hold down the key.
NOTE: A wireless network must be set up before a wireless connection is connected to a simultaneous display on both ...
User Guide 1 - Page 31
... Check for updates. Updating programs and drivers 23 Updating programs and drivers
HP recommends that the drive in the taskbar search box, and then select the HP Support Assistant app.
‒ or - Select Start, and then select Microsoft Store. 2.
On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in the...
User Guide 1 - Page 36
...might encounter while installing, starting up all peripheral devices....
Possible solution
Error message: hard drive error
1. Test the...not resolve the problem, restart the computer. 1. 8 Troubleshooting
The following tables...troubleshooting options, go to http://www.hp.com/support, and follow the instructions to a backup hard drive. 3. Be sure that are still having trouble, contact support...
User Guide 1 - Page 40
...drive, and then reinstall the operating system, programs, and drivers. Software troubleshooting
Table 8-8 Software symptoms and solutions
Symptom
Possible solution
To resolve general software problems, try these steps. See "Updating device drivers" in use before the software was installed. See "Software program and hardware driver reinstallation" in use . Stop startup applications (such as...
User Guide 1 - Page 44
... in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Press f2. If your PC does not start in Windows, you must use a Windows computer to download and create the HP UEFI support environment because...
User Guide 1 - Page 45
....hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product name or number in Computer Setup (BIOS), you can download to a server. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: 1. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC...
User Guide 1 - Page 53
... your needs
Technology can also provide evaluation information. If you need additional support with the world using technology.
How do AT assessments come from many AT products. These resources will make HP products easier to use .
IAAP will help with your specific situation-a variety of assistive technologies make the profession strong by globally...
User Guide 1 - Page 58
... hardware
If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer on , immediately contact HP support using the procedures given earlier in all countries or regions.) ● If a repair is the fastest method of your...
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