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User Guide - Page 2
...: May 2020
Document Part Number: M12826-003
Product notice
This guide describes features that are registered trademarks of USB Implementers Forum. Systems might apply over time for updates. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to http://www.microsoft.com for HP products and services are trademarks of the...
User Guide - Page 6
......35 Software troubleshooting ...36
9 Using HP PC Hardware Diagnostics ...38 Using HP PC Hardware Diagnostics Windows (select products only 38 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 38 Accessing HP PC Hardware Diagnostics Windows 38 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only 38 Accessing HP PC Hardware Diagnostics...
User Guide - Page 9
...updates, diagnostic tools, and guided assistance.
Then select Support. To avoid eye strain and to one side and hold for the other side. 7. Hold for the other side. Getting started
This computer is also concerned about best practices after you set...
HP is committed to stretch the neck. 3. HP Support Assistant optimizes computer performance and resolves problems ...
User Guide - Page 10
..., or irritation. Open the HP Display Control app. 2.
Select Support. 4. Reduces the blue light...hp.com/ergo. The guide describes proper workstation setup, and proper posture, health, and work on spreadsheets, play games, or watch videos comfortably. Select Advanced. 3. Advantages of serious injury, read content on the web at http://www.hp.com/ergo. HP computers provide a setting...
User Guide - Page 11
...
Tasks ● Set up -to-date information and help from Go to find your product, go to http://www.hp.com/support, and follow the instructions to http://www.hp.com/support/consumer-forum. Getting information 3 Then select Manuals.
● Order parts and find additional troubleshooting help
For HP support, go to http://www.hp.com/support.
● Upgrade or replace components of your...
User Guide - Page 17
...a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless...you go. Connecting to a network 9
Mobile network operators install base stations (similar to cell phone towers) throughout large ...you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating...
User Guide - Page 18
...; or - Select Set up the modem, install a network cable to connect your computer, inside the battery bay, under the service door, or on the back of a wireless router or access point.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in your wireless signals travel) depends on -screen instructions to complete...
User Guide - Page 33
... and drivers on -screen
instructions. Updating programs using Windows 10 S on -screen instructions. Identifying HP 3D DriveGuard status 25 NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for updates and messages. 3. Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to update drivers. 1. Type support in...
User Guide - Page 44
Restore your problem.
1.
From the General tab, select Selective startup.
3.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. From the Advanced tab under Performance, select Settings.
Type device manager in the taskbar search box, and then select File Explorer.
2. See "Updating device drivers" in this ...
User Guide - Page 45
...
If you have a problem that might not be sure that it . Software program and hardware driver reinstallation
Before you uninstall a program, be available on -screen instructions.
-
Select the Driver tab.
5.
Software troubleshooting 37 Table 8-8 Software symptoms and solutions (continued)
Symptom
Possible solution 4. To update a driver, select Update Driver, and then follow the...
User Guide - Page 48
... install HP PC Hardware Diagnostics Windows, navigate to scan the failure ID
code that requires hardware replacement, a 24-digit failure ID code is displayed. 3. For more information, see Downloading HP PC Hardware Diagnostics UEFI to your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on -screen instructions. The HP...
User Guide - Page 50
... more .
You can also set the user name and password that you use . It can download to http://www.hp.com/go to http://www.hp.com/support.
2. Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you might upload results to select and download the specific UEFI Diagnostics version for running...
User Guide - Page 53
..., contact support to obtain recovery discs. Run Reset this PC. For more information about the first two methods, see Recovering using the Restoring and recovery methods on -screen instructions. On ... sooner than using HP Recovery media
You can be a lengthy process. Go to http://www.hp.com/support, select your machine to perform. NOTE: HP recommends that were installed at a particular ...
User Guide - Page 63
...attempting to upgrade your new computer. HP service center locations ● For help online, go to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide.
If you set up your system. Customer support for repairs 55 Before upgrading your hardware
If you intend to upgrade any problems setting up...
User Guide - Page 65
... Windows tools...44
Remote HP PC Hardware Diagnostics UEFI settings customizing 42 using 42
resources, accessibility 52 restoring 44 restoring and recovery methods....45
S
screen navigating 22
Section 508 accessibility standards 51
security features 30 shipping the computer 28 shutdown 7 software
Disk Cleanup 24 Disk Defragmenter 24 sound See audio sound settings, using 14 speakers...
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