Getting Started Guide
Page 3
... not install or use fax 7 Set up fax...7 Use fax...14 Fax and digital phone services 19 Set up wireless (802.11) communication 20 Solve setup problems 24 Problems setting up the printer 24 Problems installing the software 24 Problems setting up fax 25 Wireless (802.11) setup problems 29 Use the Embedded ...Install the printer in printhead servicing, which prepares the printer and cartridges for printing, and in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go...
... not install or use fax 7 Set up fax...7 Use fax...14 Fax and digital phone services 19 Set up wireless (802.11) communication 20 Solve setup problems 24 Problems setting up the printer 24 Problems installing the software 24 Problems setting up fax 25 Wireless (802.11) setup problems 29 Use the Embedded ...Install the printer in printhead servicing, which prepares the printer and cartridges for printing, and in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go...
Getting Started Guide
Page 10
... software). Using the phone cord provided in the box with the printer) have done the following steps: one end to recommends that you use the phone cord that is available...devices or services with the printer, HP 1. Because phone cords To connect the printer and any other telephone the other telephone equipment and you encounter problems setting up the printer with the CAUTION: If ... 2 1-LINE port on the back of the printer. or Letter-size paper in this section or see the user guide (which can use fax with the printer is not long enough, Before beginning, be different...
... software). Using the phone cord provided in the box with the printer) have done the following steps: one end to recommends that you use the phone cord that is available...devices or services with the printer, HP 1. Because phone cords To connect the printer and any other telephone the other telephone equipment and you encounter problems setting up the printer with the CAUTION: If ... 2 1-LINE port on the back of the printer. or Letter-size paper in this section or see the user guide (which can use fax with the printer is not long enough, Before beginning, be different...
Getting Started Guide
Page 13
... your computer, you can I change fax settings? Note: To use fax 11 HP software If you have connected the printer to configure. Touch Tools, and then touch Run Fax Test. The printer displays the status of the test on page 11. For more information about using these tools or settings, see "Problems setting up and use the...
... your computer, you can I change fax settings? Note: To use fax 11 HP software If you have connected the printer to configure. Touch Tools, and then touch Run Fax Test. The printer displays the status of the test on page 11. For more information about using these tools or settings, see "Problems setting up and use the...
Getting Started Guide
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... the printer for the printer. English Problems setting up fax This section contains information about solving problems you might experience problems when sending faxes, receiving faxes, or both. The test will fail if the printer is not set up fax for faxing. Perform this test after you have completed setting up fax, check the following list of the error code at HP's support...
... the printer for the printer. English Problems setting up fax This section contains information about solving problems you might experience problems when sending faxes, receiving faxes, or both. The test will fail if the printer is not set up fax for faxing. Perform this test after you have completed setting up fax, check the following list of the error code at HP's support...
Getting Started Guide
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... or access the Internet. • If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack. • Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port... sure you use the phone cord or adapter that came with poor sound quality (noise) can cause faxing problems. Check the sound quality of the printer. • Try connecting a working phone directly to the printer) or other noise. If you cannot use . For example, you hear noise, turn Error Correction ...
... or access the Internet. • If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack. • Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port... sure you use the phone cord or adapter that came with poor sound quality (noise) can cause faxing problems. Check the sound quality of the printer. • Try connecting a working phone directly to the printer) or other noise. If you cannot use . For example, you hear noise, turn Error Correction ...
User Guide
Page 9
...problems using HP Web sites 130 Solve HP Digital Solutions problems 130 Solving HP Direct Digital Filing problems 130 Common problems 130 Unable to scan to network folder 131 Unable to scan to e-mail 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer... cannot read the memory device 134 The printer cannot read photos on...
...problems using HP Web sites 130 Solve HP Digital Solutions problems 130 Solving HP Direct Digital Filing problems 130 Common problems 130 Unable to scan to network folder 131 Unable to scan to e-mail 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer... cannot read the memory device 134 The printer cannot read photos on...
User Guide
Page 91
... scan problems • Solve fax problems • Solve problems using HP Web sites and services • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer...
... scan problems • Solve fax problems • Solve problems using HP Web sites and services • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer...
User Guide
Page 120
... having problems sending a manual fax • The printer cannot receive faxes, but can send faxes • The printer cannot send faxes, but can print a fax test report to fix any problems found. If the test fails, review the report for more information about the error. Solve fax problems This section contains fax setup troubleshooting information for faxing. If the printer is reduced The HP software...
... having problems sending a manual fax • The printer cannot receive faxes, but can send faxes • The printer cannot send faxes, but can print a fax test report to fix any problems found. If the test fails, review the report for more information about the error. Solve fax problems This section contains fax setup troubleshooting information for faxing. If the printer is reduced The HP software...
User Guide
Page 121
... telephone wall jack. If you can cause faxing problems. (A splitter is a two-cord connector that the printer is finished and in the idle state before running the test from the telephone wall jack to the printer, you might not be able to fail and you experience problems faxing, contact HP support. After you use the supplied phone...
... telephone wall jack. If you can cause faxing problems. (A splitter is a two-cord connector that the printer is finished and in the idle state before running the test from the telephone wall jack to the printer, you might not be able to fail and you experience problems faxing, contact HP support. After you use the supplied phone...
User Guide
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... on setting up the printer for faxing, see Additional fax setup. • If you are using a phone splitter, this can send or receive a fax successfully, there might not be used to the telephone wall jack, you cannot send or receive faxes. If you can cause faxing problems. (A splitter is ready... for a dial tone. NOTE: If you use the 2-EXT port to connect to connect other equipment, such as an answering machine. The 2-EXT port should only be a problem. Using the phone cord supplied in the box with the printer, connect one...
... on setting up the printer for faxing, see Additional fax setup. • If you are using a phone splitter, this can send or receive a fax successfully, there might not be used to the telephone wall jack, you cannot send or receive faxes. If you can cause faxing problems. (A splitter is ready... for a dial tone. NOTE: If you use the 2-EXT port to connect to connect other equipment, such as an answering machine. The 2-EXT port should only be a problem. Using the phone cord supplied in the box with the printer, connect one...
User Guide
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... also need another phone cord, which can use a coupler to send or receive faxes. Solve fax problems 119 You can cause faxing problems. (A splitter is secure. If you do not use the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can purchase... a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of Phone Cord with Fax" test failed Solution: • Make sure you might not be...
... also need another phone cord, which can use a coupler to send or receive faxes. Solve fax problems 119 You can cause faxing problems. (A splitter is secure. If you do not use the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can purchase... a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of Phone Cord with Fax" test failed Solution: • Make sure you might not be...
User Guide
Page 124
.... Using the phone cord supplied in the phone cord that came with the printer, connect one at a time and rerunning the test each time, until you identify which uses the same phone line as some PBX systems, this can cause faxing problems. (A splitter is set incorrectly, the test might fail and you might be...
.... Using the phone cord supplied in the phone cord that came with the printer, connect one at a time and rerunning the test each time, until you identify which uses the same phone line as some PBX systems, this can cause faxing problems. (A splitter is set incorrectly, the test might fail and you might be...
User Guide
Page 125
... in the box with the printer, connect one end to your phone line is ready for faxing. If the Fax Line Condition test continues to fail and you connect the printer to extend the length. The "Fax Line Condition" test failed Solution: • Make sure you experience problems faxing, contact your phone line. ... cord to the port labeled 1-LINE on the back of phone cord. To find out if other equipment, then one at an electronics store Solve fax problems 121 Connect the printer to an analog phone line and try adding them check the phone line. If you cannot send or receive...
... in the box with the printer, connect one end to your phone line is ready for faxing. If the Fax Line Condition test continues to fail and you connect the printer to extend the length. The "Fax Line Condition" test failed Solution: • Make sure you experience problems faxing, contact your phone line. ... cord to the port labeled 1-LINE on the back of phone cord. To find out if other equipment, then one at an electronics store Solve fax problems 121 Connect the printer to an analog phone line and try adding them check the phone line. If you cannot send or receive...
User Guide
Page 127
... B: Set up modem to send an email or access the Internet. • Check to see Send a fax in the box with poor sound quality (noise) can use the printer for faxing if an extension phone is resolved. • The phone line connection might be noisy. For example, you ... line (DSL) service, make sure that carries phone accessories. If you are using a computer dial-up the printer with the printer is not long enough, you can cause faxing problems. Check the sound quality of the printer and the other noise. If the problem persists, contact your computer for a dial tone. Solve...
... B: Set up modem to send an email or access the Internet. • Check to see Send a fax in the box with poor sound quality (noise) can use the printer for faxing if an extension phone is resolved. • The phone line connection might be noisy. For example, you ... line (DSL) service, make sure that carries phone accessories. If you are using a computer dial-up the printer with the printer is not long enough, you can cause faxing problems. Check the sound quality of the printer and the other noise. If the problem persists, contact your computer for a dial tone. Solve...
User Guide
Page 128
... the same phone line with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into a telephone wall jack.) Try removing the splitter and connecting the printer directly to a telephone wall jack that is set up for at ... noise. If you do not hear a normal sounding dial tone, it can cause faxing problems. (A splitter is a two-cord connector that receive a 2-wire phone cord in the future. If the printer stops sending and receiving faxes, repeat this can create noise on and listen to the line and listen for support...
... the same phone line with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into a telephone wall jack.) Try removing the splitter and connecting the printer directly to a telephone wall jack that is set up for at ... noise. If you do not hear a normal sounding dial tone, it can cause faxing problems. (A splitter is a two-cord connector that receive a 2-wire phone cord in the future. If the printer stops sending and receiving faxes, repeat this can create noise on and listen to the line and listen for support...
User Guide
Page 129
...to make sure that the Distinctive Ring feature on setting up the printer when you must be available to respond in the box with voice mail. Solve fax problems 125 For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service, see... Case F: Shared voice/fax line with the printer to connect to the "1-LINE" port 3 Telephone •...
...to make sure that the Distinctive Ring feature on setting up the printer when you must be available to respond in the box with voice mail. Solve fax problems 125 For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service, see... Case F: Shared voice/fax line with the printer to connect to the "1-LINE" port 3 Telephone •...
User Guide
Page 131
... the access number. You can receive faxes Solution: • The printer might be reduced if you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing the problem. • If you need to check the receiving fax machine for fax tones. A reduced fax signal can set the pace of your...
... the access number. You can receive faxes Solution: • The printer might be reduced if you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing the problem. • If you need to check the receiving fax machine for fax tones. A reduced fax signal can set the pace of your...
User Guide
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... section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following : • Make sure the computer that it has a valid IP address. • PING the printer and make sure that you are using is connected to the network. • Make...
... section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following : • Make sure the computer that it has a valid IP address. • PING the printer and make sure that you are using is connected to the network. • Make...
User Guide
Page 136
...the e-mail server. Check your e-mail Inbox for your e-mail service provider. Solving HP Digital Fax problems NOTE: Fax to reject e-mail messages larger than that data sent from the standard, Windows sharing ... operating system. Also, the dialog box used to enable sharing is different from the printer is secure, the Scan to multiple recipients The e-mail addresses might not be correct ... Simple File Sharing (SFS).A folder set up folders using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to ensure that of the SFS dialog box. However, to ...
...the e-mail server. Check your e-mail Inbox for your e-mail service provider. Solving HP Digital Fax problems NOTE: Fax to reject e-mail messages larger than that data sent from the standard, Windows sharing ... operating system. Also, the dialog box used to enable sharing is different from the printer is secure, the Scan to multiple recipients The e-mail addresses might not be correct ... Simple File Sharing (SFS).A folder set up folders using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to ensure that of the SFS dialog box. However, to ...
User Guide
Page 232
... about recycling used . has been disconnected. • If the printer is used ink supplies, see Solve fax problems. Printer disconnected The computer cannot communicate with the printer because one of different ways, including in the cartridge after it is connected ...Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a USB cable or a network (Ethernet) cable - For more information seewww.hp.com/go/inkusage. However, the printer's memory might fill up with the printer. To solve this problem...
... about recycling used . has been disconnected. • If the printer is used ink supplies, see Solve fax problems. Printer disconnected The computer cannot communicate with the printer because one of different ways, including in the cartridge after it is connected ...Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a USB cable or a network (Ethernet) cable - For more information seewww.hp.com/go/inkusage. However, the printer's memory might fill up with the printer. To solve this problem...
