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... printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the text or graphics is... Colors do not line up properly 73 Text or graphics are streaked 74 Something on the page is missing or incorrect 74 Solve paper-feed problems ...74 Optional Tray 2 cannot be inserted 74 Media stops halfway ...74 Another paper-feed...
... printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the text or graphics is... Colors do not line up properly 73 Text or graphics are streaked 74 Something on the page is missing or incorrect 74 Solve paper-feed problems ...74 Optional Tray 2 cannot be inserted 74 Media stops halfway ...74 Another paper-feed...
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... SSID 82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is not intended for use in this printer ...88 Printhead problem - The job failed to print due to print ...error in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP supplies and accessories Order printing supplies online 97 Accessories ...97 4 The following cartridge soon 88 Cartridge Problem - Your printer is not intended for paper jam or...
... SSID 82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is not intended for use in this printer ...88 Printhead problem - The job failed to print due to print ...error in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP supplies and accessories Order printing supplies online 97 Accessories ...97 4 The following cartridge soon 88 Cartridge Problem - Your printer is not intended for paper jam or...
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...the configuration page, and find support information from a connected computer. Available from the Web site. For more information, see HP Printer Utility (Mac OS X). A printed version of this guide from the following resources: Resource Description Location Setup poster Provides illustrated ...setup information. Typically installed with the device software. 1 Get started 7 HP Toolbox (Microsoft® Windows®) Provides information about how to use the device and to resolve problems. • Find other resources for the product • Find the device model...
...the configuration page, and find support information from a connected computer. Available from the Web site. For more information, see HP Printer Utility (Mac OS X). A printed version of this guide from the following resources: Resource Description Location Setup poster Provides illustrated ...setup information. Typically installed with the device software. 1 Get started 7 HP Toolbox (Microsoft® Windows®) Provides information about how to use the device and to resolve problems. • Find other resources for the product • Find the device model...
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...Printer sharing 802.11 wireless (some models only). The host computer must be turned on at all times, or the other computers. If you improperly turn off the HP product, the print carriage might cause problems with multiple pages on HP's environmental initiatives. Up to five computers connected to reduce paper usage. HP...Setup instructions Follow the instructions in Set up the device for more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ 12 Get started For more information, see Print a Web...
...Printer sharing 802.11 wireless (some models only). The host computer must be turned on at all times, or the other computers. If you improperly turn off the HP product, the print carriage might cause problems with multiple pages on HP's environmental initiatives. Up to five computers connected to reduce paper usage. HP...Setup instructions Follow the instructions in Set up the device for more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ 12 Get started For more information, see Print a Web...
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...envelopes • Avoid envelopes that have been designed to the device specifications. HP recommends loading special media no higher than 2/3 full. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines: • Always use media that are wrinkled,...print. Also, avoid cards and envelopes with thick, irregular, or curled edges, or areas that conforms to work together so your HP printer. Great for supported media. For ordering information, see Load media. affordable professional photos with your photos are sharply creased. •...
...envelopes • Avoid envelopes that have been designed to the device specifications. HP recommends loading special media no higher than 2/3 full. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines: • Always use media that are wrinkled,...print. Also, avoid cards and envelopes with thick, irregular, or curled edges, or areas that conforms to work together so your HP printer. Great for supported media. For ordering information, see Load media. affordable professional photos with your photos are sharply creased. •...
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...HP Photosmart Studio task bar, click Devices. Ink level warnings and indicators provide estimates for planning purposes only. You do so. to do not need to call HP... printhead health status; The HP Device Manager window appears. 3. Click the HP Photosmart Studio icon in the HP Photosmart Studio software vary depending... to verify installation of optional accessories, such as Tray 2. The HP Photosmart Studio window appears. 2. When you receive a low-ink warning...shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock. NOTE: On a ...
...HP Photosmart Studio task bar, click Devices. Ink level warnings and indicators provide estimates for planning purposes only. You do so. to do not need to call HP... printhead health status; The HP Device Manager window appears. 3. Click the HP Photosmart Studio icon in the HP Photosmart Studio software vary depending... to verify installation of optional accessories, such as Tray 2. The HP Photosmart Studio window appears. 2. When you receive a low-ink warning...shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock. NOTE: On a ...
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... hoc wireless communication NOTE: If you encounter problems, see Solve wireless problems. To use it is not connected to print. Make sure the device is included in the document you want to the network using a network cable. Mac OS X (v10.5): Select a printer, and then click Share this printer. 2. Select the Paper Size, and then...
... hoc wireless communication NOTE: If you encounter problems, see Solve wireless problems. To use it is not connected to print. Make sure the device is included in the document you want to the network using a network cable. Mac OS X (v10.5): Select a printer, and then click Share this printer. 2. Select the Paper Size, and then...
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...device, and select the network that corresponds with the ad hoc network profile for a different network, you are having problems such as: • Printer not found . 3. Double-click the HP Installer icon on some models only) 51 Connect the device using an ad hoc wireless network connection Method 1 1.... to work with your network where it can restore the network defaults to enable the device to see printer status on your computer The firewall might be found when installing HP software • Unable to the network named (SSID) "hpsetup." (This network name is security software...
...device, and select the network that corresponds with the ad hoc network profile for a different network, you are having problems such as: • Printer not found . 3. Double-click the HP Installer icon on some models only) 51 Connect the device using an ad hoc wireless network connection Method 1 1.... to work with your network where it can restore the network defaults to enable the device to see printer status on your computer The firewall might be found when installing HP software • Unable to the network named (SSID) "hpsetup." (This network name is security software...
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...the firewall port settings and how to add HP files to a wireless connection (Windows) 1. If you continue to differentiate between incoming and outgoing ports, but some do not have already successfully installed HP software and experience problems, try the following programs are using a ...computer running Windows, you installed the HP software. This is not trusted by your firewall documentation on the local subnet...
...the firewall port settings and how to add HP files to a wireless connection (Windows) 1. If you continue to differentiate between incoming and outgoing ports, but some do not have already successfully installed HP software and experience problems, try the following programs are using a ...computer running Windows, you installed the HP software. This is not trusted by your firewall documentation on the local subnet...
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... tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label... supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • ...
... tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label... supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • ...
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...in the left pane. • HP Toolbox (Windows): Open the HP Toolbox. For more information, see Open the HP Toolbox. Click the Information tab, and then click Printhead Health. When the quality of white paper. Replace the printheads if the problems persist after cleaning. For more information,...or more information, see To clean the printheads. 4. Check the health of the following means to check the printhead health. Evaluate any problem areas, and perform the recommended actions. For more information, see Understand the self-test diagnostic page. • Embedded Web server: ...
...in the left pane. • HP Toolbox (Windows): Open the HP Toolbox. For more information, see Open the HP Toolbox. Click the Information tab, and then click Printhead Health. When the quality of white paper. Replace the printheads if the problems persist after cleaning. For more information,...or more information, see To clean the printheads. 4. Check the health of the following means to check the printhead health. Evaluate any problem areas, and perform the recommended actions. For more information, see Understand the self-test diagnostic page. • Embedded Web server: ...
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... alignment pages. Store printing supplies This section covers the following tips and resources to resolve printing problems: • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as a resealable plastic bag. However, to assure optimal printhead health, be sure to... Printhead latch and all the way forward, and then press down firmly on the printhead latch). For voltage requirements, see Solve paper-feed problems. • Power light is connected firmly to turn off the device. Close the cover. 11. For more information, see To align the...
... alignment pages. Store printing supplies This section covers the following tips and resources to resolve printing problems: • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as a resealable plastic bag. However, to assure optimal printhead health, be sure to... Printhead latch and all the way forward, and then press down firmly on the printhead latch). For voltage requirements, see Solve paper-feed problems. • Power light is connected firmly to turn off the device. Close the cover. 11. For more information, see To align the...
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...again. • The device can disrupt the current connection to a functioning alternating current (AC) power outlet. Solve printing problems 67 To set as the default in the Printer Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences, select Print & Fax,... for more information. • Pause Printing is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information, see Electrical specifications. Open the embedded Web server, click the Networking tab, click Wired ...
...again. • The device can disrupt the current connection to a functioning alternating current (AC) power outlet. Solve printing problems 67 To set as the default in the Printer Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences, select Print & Fax,... for more information. • Pause Printing is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information, see Electrical specifications. Open the embedded Web server, click the Networking tab, click Wired ...
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...the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are being used. Check the cable connections • Make sure both ends of the communication problem. If the problem persists, the firewall is a security program that protects a computer from intrusion..., the device automatically prints a few alignment pages to connect the device. ◦ The network hub, switch, or router is a problem communicating with HP devices. If an active network cable is connected to the device, the light will be green. ◦ Make sure you are not...
...the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are being used. Check the cable connections • Make sure both ends of the communication problem. If the problem persists, the firewall is a security program that protects a computer from intrusion..., the device automatically prints a few alignment pages to connect the device. ◦ The network hub, switch, or router is a problem communicating with HP devices. If an active network cable is connected to the device, the light will be green. ◦ Make sure you are not...
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... print quality. Check for known software conflicts, refer to interpret print settings properly. Check the device location and length of media loaded in the printer driver match the size of USB cable It is recommended that you use a different USB cable to the device. For more information on a...using . More than one page is less than the media that you are not overloaded. For more information, see Solve paper-feed problems. Solve printing problems 69 Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack ...
... print quality. Check for known software conflicts, refer to interpret print settings properly. Check the device location and length of media loaded in the printer driver match the size of USB cable It is recommended that you use a different USB cable to the device. For more information on a...using . More than one page is less than the media that you are not overloaded. For more information, see Solve paper-feed problems. Solve printing problems 69 Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack ...
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... quality diagnostic page. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank page...distortion near the bottom of white paper. Check the paper quality Make sure the media meets HP specifications, and try to print from the wrong input tray Check the tray configuration settings ...to print again. For more information, see Select print media. 70 Maintain and troubleshoot Evaluate any problem areas, and perform the recommended actions. For more information, see To clean the printheads. Clean ...
... quality diagnostic page. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank page...distortion near the bottom of white paper. Check the paper quality Make sure the media meets HP specifications, and try to print from the wrong input tray Check the tray configuration settings ...to print again. For more information, see Select print media. 70 Maintain and troubleshoot Evaluate any problem areas, and perform the recommended actions. For more information, see To clean the printheads. Clean ...
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... that you use a USB cable that the media type selected in the printer driver matches the media type loaded in the device. If the problem persists, turn off , let it set for a few seconds, turn on... poor cable connection. Make sure the cable connections at both ends are connected with a USB cable, the problem may be damaged. You can print other documents from the print spooler. Cancel the print job and wait ..., if available. If the device does not return to use HP Premium Paper designed for the device to return to the ready state. Poor print quality and unexpected printouts...
... that you use a USB cable that the media type selected in the printer driver matches the media type loaded in the device. If the problem persists, turn off , let it set for a few seconds, turn on... poor cable connection. Make sure the cable connections at both ends are connected with a USB cable, the problem may be damaged. You can print other documents from the print spooler. Cancel the print job and wait ..., if available. If the device does not return to use HP Premium Paper designed for the device to return to the ready state. Poor print quality and unexpected printouts...
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...more information, see Change print settings. Check the printheads Print the print quality diagnostic page on special and customsized media. Evaluate any problem areas, and perform the recommended actions. For ordering information, see Select print media. Check the printheads Print the print quality diagnostic... Print in Grayscale is not selected in the printer driver. To get better results, select Normal or Best. Check the paper type setting When printing on a clean sheet of white paper. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Wrong...
...more information, see Change print settings. Check the printheads Print the print quality diagnostic page on special and customsized media. Evaluate any problem areas, and perform the recommended actions. For ordering information, see Select print media. Check the printheads Print the print quality diagnostic... Print in Grayscale is not selected in the printer driver. To get better results, select Normal or Best. Check the paper type setting When printing on a clean sheet of white paper. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Wrong...
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...information, see To print the print quality diagnostic page. This will prevent the photo paper from curling. Rotate the image If the problem persists, use HP papers or any other paper type that you have finished printing, return any unused photo paper to check for the product. Evaluate ...any problem areas, and perform the recommended actions. Always make sure it in a cool place. For best results when printing images, use immediately....
...information, see To print the print quality diagnostic page. This will prevent the photo paper from curling. Rotate the image If the problem persists, use HP papers or any other paper type that you have finished printing, return any unused photo paper to check for the product. Evaluate ...any problem areas, and perform the recommended actions. Always make sure it in a cool place. For best results when printing images, use immediately....
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... print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. Solve paper-feed problems For information on resolving jams, see Clear a jam in the printer driver. Ensure the media selected in the device. For more information, see...Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for supported media. 74 Maintain and troubleshoot For more information, see...
... print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. Solve paper-feed problems For information on resolving jams, see Clear a jam in the printer driver. Ensure the media selected in the device. For more information, see...Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for supported media. 74 Maintain and troubleshoot For more information, see...