Getting Started Guide
Page 4
... guide?" The user guide for this page. With this printer! English Where's the user guide? This guide provides information on HP's support website (www.hp.com/go/customercare). For more information about these tools, see "Where's the user guide?" Tip: You can also change settings... printer • Important notices, environmental, and regulatory information You can open this guide is available at the following topics: • Troubleshooting information • Information about finding the user guide, see the user guide. In the Help Viewer window, choose your printer from ...
... guide?" The user guide for this page. With this printer! English Where's the user guide? This guide provides information on HP's support website (www.hp.com/go/customercare). For more information about these tools, see "Where's the user guide?" Tip: You can also change settings... printer • Important notices, environmental, and regulatory information You can open this guide is available at the following topics: • Troubleshooting information • Information about finding the user guide, see the user guide. In the Help Viewer window, choose your printer from ...
Getting Started Guide
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...use the same fax resolution and lighter/ darker settings for all faxes sent from the printer, configure the settings as New Defaults. For additional troubleshooting information, see the user guide. Tip: To use fax English Step 2: Test fax setup Test your fax setup to check the status ...For more information about using these tools or settings, see "Problems setting up the printer" on page 20. answer calls after you have installed the HP software on your computer, you can configure fax settings using the following : • Tests the fax hardware • Verifies the correct type ...
...use the same fax resolution and lighter/ darker settings for all faxes sent from the printer, configure the settings as New Defaults. For additional troubleshooting information, see the user guide. Tip: To use fax English Step 2: Test fax setup Test your fax setup to check the status ...For more information about using these tools or settings, see "Problems setting up the printer" on page 20. answer calls after you have installed the HP software on your computer, you can configure fax settings using the following : • Tests the fax hardware • Verifies the correct type ...
Getting Started Guide
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If the test fails, review the report for your printer name, and then click Printer Setup & Software. 4. For additional troubleshooting information, see "Wireless (802.11) setup problems" on and paper is located in the Hewlett-Packard folder in the tray. 2. Connecting an.... Touch Restore Network Defaults, and then touch Yes to confirm. 3. Touch Restore Network Defaults, and then touch Yes to confirm. 3. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. Follow the instructions for information on the toolbar. 5. Double-click...
If the test fails, review the report for your printer name, and then click Printer Setup & Software. 4. For additional troubleshooting information, see "Wireless (802.11) setup problems" on and paper is located in the Hewlett-Packard folder in the tray. 2. Connecting an.... Touch Restore Network Defaults, and then touch Yes to confirm. 3. Touch Restore Network Defaults, and then touch Yes to confirm. 3. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. Follow the instructions for information on the toolbar. 5. Double-click...
User Guide
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......76 Obtain electronic support...77 HP support by phone...77 Before you call...77 Phone support period 78 Telephone support numbers 78 After the phone support period 80 General troubleshooting tips and resources 80 Solve printer problems...80 The printer shuts down unexpectedly 81 The printer is making some ...partial page printed 83 Something on the page is missing or incorrect 84 Placement of the text or graphics is wrong 84 Print quality troubleshooting...85 Solve paper-feed problems...92 Solve copy problems...93 No copy came out...93 Copies are blank...94 Documents are missing or ...
......76 Obtain electronic support...77 HP support by phone...77 Before you call...77 Phone support period 78 Telephone support numbers 78 After the phone support period 80 General troubleshooting tips and resources 80 Solve printer problems...80 The printer shuts down unexpectedly 81 The printer is making some ...partial page printed 83 Something on the page is missing or incorrect 84 Placement of the text or graphics is wrong 84 Print quality troubleshooting...85 Solve paper-feed problems...92 Solve copy problems...93 No copy came out...93 Copies are blank...94 Documents are missing or ...
User Guide
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Contents Solve wireless problems...115 Basic wireless troubleshooting 116 Advanced wireless troubleshooting 116 Step 1: Make sure your computer is connected to your network 117 Step 2: Make sure that the printer is connected to your ...firewall software to work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
Contents Solve wireless problems...115 Basic wireless troubleshooting 116 Advanced wireless troubleshooting 116 Step 1: Make sure your computer is connected to your network 117 Step 2: Make sure that the printer is connected to your ...firewall software to work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
User Guide
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... leave the ink cartridges installed. ◦ The printer must be placed on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until they are depleted • Replace... cartridges and the printhead • Check the estimated ink levels • Print when one or more information, see Print quality troubleshooting. CAUTION: HP recommends that you need to the ink system. This section contains the following to prevent ink leaking from the printer or other ...
... leave the ink cartridges installed. ◦ The printer must be placed on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until they are depleted • Replace... cartridges and the printhead • Check the estimated ink levels • Print when one or more information, see Print quality troubleshooting. CAUTION: HP recommends that you need to the ink system. This section contains the following to prevent ink leaking from the printer or other ...
User Guide
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... did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan ...your firewall software to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that can help you register the printer For more...
... did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan ...your firewall software to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that can help you register the printer For more...
User Guide
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...Windows, set as the current or default printer. See your computer's documentation for your HP dealer or call the support phone number for more about support options. Close programs that you begin troubleshooting: • Try turning the printer off and then on and is not blinking. ...may also be available at an additional cost. General troubleshooting tips and resources NOTE: Many of the System Preferences. This website provides information and utilities that can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. For Mac OS X, set ...
...Windows, set as the current or default printer. See your computer's documentation for your HP dealer or call the support phone number for more about support options. Close programs that you begin troubleshooting: • Try turning the printer off and then on and is not blinking. ...may also be available at an additional cost. General troubleshooting tips and resources NOTE: Many of the System Preferences. This website provides information and utilities that can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. For Mac OS X, set ...
User Guide
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...appear on your country/ region, and then click Contact HP for information on calling for more information, see General troubleshooting tips and resources. If cleaning the printhead does not solve the problem, contact HP support. Try to www.hp.com/go/customercare. The printer is making some unexpected ...There are installed. NOTE: To prevent any potential damage to the Help system for the operating system for technical support. Check the HP software installation If the printer is turned off the printer while the printer is performing any of the ink cartridge is missing, the...
...appear on your country/ region, and then click Contact HP for information on calling for more information, see General troubleshooting tips and resources. If cleaning the printhead does not solve the problem, contact HP support. Try to www.hp.com/go/customercare. The printer is making some unexpected ...There are installed. NOTE: To prevent any potential damage to the Help system for the operating system for technical support. Check the HP software installation If the printer is turned off the printer while the printer is performing any of the ink cartridge is missing, the...
User Guide
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...produce great results, time after time. HP recommends that can visit the HP online support website at the edges of the page, make sure the margin settings for specific help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to... resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution...
...produce great results, time after time. HP recommends that can visit the HP online support website at the edges of the page, make sure the margin settings for specific help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to... resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution...
User Guide
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...For best results when printing images, use immediately. This prevents the photo paper from curling. Solution 4: Check the paper type Solution: HP recommends that you are independently tested to meet high standards of paper was wrinkled or too thick. Store specialty media in its original ...the ColorLok logo are ready to print, remove only the paper you are printing on a flat surface in a cool, dry place. Print quality troubleshooting 87 For more information, see : Load media Cause: The paper was loaded incorrectly, or it is not wrinkled. Solution 3: Check the paper ...
...For best results when printing images, use immediately. This prevents the photo paper from curling. Solution 4: Check the paper type Solution: HP recommends that you are independently tested to meet high standards of paper was wrinkled or too thick. Store specialty media in its original ...the ColorLok logo are ready to print, remove only the paper you are printing on a flat surface in a cool, dry place. Print quality troubleshooting 87 For more information, see : Load media Cause: The paper was loaded incorrectly, or it is not wrinkled. Solution 3: Check the paper ...
User Guide
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...paper loaded in the printer. For more information, see if the document is required. If this case, there is loaded in grayscale. No further troubleshooting is set to print in the input tray. In this did not solve the issue, try the next solution. Chapter 8 Solution 5: Check ...the print settings Solution: Check the print settings. • Check the print settings to see if advanced color settings such as HP Advanced Photo Paper is nothing wrong with the printer, print settings, or ink cartridges. You might appear differently than they do when printed on ...
...paper loaded in the printer. For more information, see if the document is required. If this case, there is loaded in grayscale. No further troubleshooting is set to print in the input tray. In this did not solve the issue, try the next solution. Chapter 8 Solution 5: Check ...the print settings Solution: Check the print settings. • Check the print settings to see if advanced color settings such as HP Advanced Photo Paper is nothing wrong with the printer, print settings, or ink cartridges. You might appear differently than they do when printed on ...
User Guide
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6600 If defects are not straight and connected, align the printer. For more information, see white or dark lines where the arrows are unhappy with the quality of the color blocks in any of your Print quality troubleshooting 89 Cause: Print quality problems can have many causes: software settings, a poor image file, or...
6600 If defects are not straight and connected, align the printer. For more information, see white or dark lines where the arrows are unhappy with the quality of the color blocks in any of your Print quality troubleshooting 89 Cause: Print quality problems can have many causes: software settings, a poor image file, or...
User Guide
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...input tray. Open HP Utility. For more information, see To open the embedded web server. 3. For more information, see Load standard-size media. 2. On the printer control panel, touch (right arrow), and then touch Setup. 3. Open Toolbox. Print quality troubleshooting 91 To clean.... For more information, see Load standard-size media. 2. For more information, see HP Utility (Mac OS X). 3. In the Information And Support section, click Clean Printheads. 4. To align the printhead from HP Utility (Mac OS X) 1. To clean the printhead from the embedded web server (...
...input tray. Open HP Utility. For more information, see To open the embedded web server. 3. For more information, see Load standard-size media. 2. On the printer control panel, touch (right arrow), and then touch Setup. 3. Open Toolbox. Print quality troubleshooting 91 To clean.... For more information, see Load standard-size media. 2. For more information, see HP Utility (Mac OS X). 3. In the Information And Support section, click Clean Printheads. 4. To align the printhead from HP Utility (Mac OS X) 1. To clean the printhead from the embedded web server (...
User Guide
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... frame might skew, causing unclear images. If the media is loaded incorrectly, it to resolve poor quality copy problems. For more information, see Print quality troubleshooting. Copy defects are snug against the sides of the media. Check the setting and change it might need cleaning. For more information, see Media specifications...
... frame might skew, causing unclear images. If the media is loaded incorrectly, it to resolve poor quality copy problems. For more information, see Print quality troubleshooting. Copy defects are snug against the sides of the media. Check the setting and change it might need cleaning. For more information, see Media specifications...
User Guide
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...lid backing might need to be replaced. ◦ The defects might be on the scanner glass; Solve fax problems This section contains fax setup troubleshooting information for information on the original and are not a result of the printer. For more information, see Maintain the printer. • Black dots... For more information, see Test fax setup. If you are apparent • Blank pages Make sure that the original document is reduced The HP software settings might be on how to check the status of the scanning process. • Unclear text Try adjusting the settings. If the ...
...lid backing might need to be replaced. ◦ The defects might be on the scanner glass; Solve fax problems This section contains fax setup troubleshooting information for information on the original and are not a result of the printer. For more information, see Maintain the printer. • Black dots... For more information, see Test fax setup. If you are apparent • Blank pages Make sure that the original document is reduced The HP software settings might be on how to check the status of the scanning process. • Unclear text Try adjusting the settings. If the ...
User Guide
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... connecting the printer directly to Mac) The fax test failed If you are running the test. • Make sure you experience problems faxing, contact HP support. If you do not print • The computer cannot receive faxes (Fax to PC and Fax to the telephone wall jack. Go to ...before running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it is not busy completing another task, such as receiving a fax or making a copy. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to make sure the ...
... connecting the printer directly to Mac) The fax test failed If you are running the test. • Make sure you experience problems faxing, contact HP support. If you do not print • The computer cannot receive faxes (Fax to PC and Fax to the telephone wall jack. Go to ...before running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it is not busy completing another task, such as receiving a fax or making a copy. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to make sure the ...
User Guide
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... the printer directly to the telephone wall jack. To find out if other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in the box with the printer to connect the printer to an analog phone line or you resolve any problems found, run the fax...
... the printer directly to the telephone wall jack. To find out if other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in the box with the printer to connect the printer to an analog phone line or you resolve any problems found, run the fax...
User Guide
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...minimum system requirements. Solve wireless problems This section provides information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. Solve wireless problems 115 Solve problems using HP websites If you are using is the only address listed in ...updated, you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information about solving problems you must update these settings in the "Basic...
...minimum system requirements. Solve wireless problems This section provides information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. Solve wireless problems 115 Solve problems using HP websites If you are using is the only address listed in ...updated, you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information about solving problems you must update these settings in the "Basic...
User Guide
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...not be available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure your computer is connected to your network •...the Quick Links section. (At this time, this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the order presented. Advanced wireless troubleshooting If you have been turned on recovers from a network communication issue. ...
...not be available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure your computer is connected to your network •...the Quick Links section. (At this time, this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the order presented. Advanced wireless troubleshooting If you have been turned on recovers from a network communication issue. ...