Getting Started Guide
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... following topics: • Troubleshooting information • Information about finding the user guide, see the user guide. For information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for the European Union is available in the "Technical information" section of Conformity is placed on HP's support website (www...
... following topics: • Troubleshooting information • Information about finding the user guide, see the user guide. For information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for the European Union is available in the "Technical information" section of Conformity is placed on HP's support website (www...
Getting Started Guide
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... then touch Setup. Touch Rings to Answer setting. The printer will 2. Touch Done to configure this setting... ...do this: Auto Answer 1. HP software If you want the printer to fix the problem and rerun the test. Rings to Answer (Optional) Set the number of rings. 5....as New Defaults. Touch right arrow , and then touch Setup. 2. If you have connected the printer to change fax settings? For additional troubleshooting information, see the user guide. Where can configure fax settings using these tools or settings, see "Problems setting up arrow or down arrow...
... then touch Setup. Touch Rings to Answer setting. The printer will 2. Touch Done to configure this setting... ...do this: Auto Answer 1. HP software If you want the printer to fix the problem and rerun the test. Rings to Answer (Optional) Set the number of rings. 5....as New Defaults. Touch right arrow , and then touch Setup. 2. If you have connected the printer to change fax settings? For additional troubleshooting information, see the user guide. Where can configure fax settings using these tools or settings, see "Problems setting up arrow or down arrow...
Getting Started Guide
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...panel, touch right arrow , touch Setup, and then touch Network. 2. Open HP Utility. (HP Utility is located in the Hewlett-Packard folder in the tray. 2. Touch Print Wireless Network Test. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 5.... Windows 1. Double-click HP Setup Assistant, and then follow the onscreen instructions. 19 Touch Restore Network Defaults,...
...panel, touch right arrow , touch Setup, and then touch Network. 2. Open HP Utility. (HP Utility is located in the Hewlett-Packard folder in the tray. 2. Touch Print Wireless Network Test. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 5.... Windows 1. Double-click HP Setup Assistant, and then follow the onscreen instructions. 19 Touch Restore Network Defaults,...
User Guide
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......76 Obtain electronic support...77 HP support by phone...77 Before you call...77 Phone support period 78 Telephone support numbers 78 After the phone support period 80 General troubleshooting tips and resources 80 Solve printer problems...80 The printer shuts down unexpectedly 81 The printer is making some ...partial page printed 83 Something on the page is missing or incorrect 84 Placement of the text or graphics is wrong 84 Print quality troubleshooting...85 Solve paper-feed problems...92 Solve copy problems...93 No copy came out...93 Copies are blank...94 Documents are missing or ...
......76 Obtain electronic support...77 HP support by phone...77 Before you call...77 Phone support period 78 Telephone support numbers 78 After the phone support period 80 General troubleshooting tips and resources 80 Solve printer problems...80 The printer shuts down unexpectedly 81 The printer is making some ...partial page printed 83 Something on the page is missing or incorrect 84 Placement of the text or graphics is wrong 84 Print quality troubleshooting...85 Solve paper-feed problems...92 Solve copy problems...93 No copy came out...93 Copies are blank...94 Documents are missing or ...
User Guide
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Contents Solve wireless problems...115 Basic wireless troubleshooting 116 Advanced wireless troubleshooting 116 Step 1: Make sure your computer is connected to your network 117 Step 2: Make sure that the printer is connected to your ...firewall software to work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
Contents Solve wireless problems...115 Basic wireless troubleshooting 116 Advanced wireless troubleshooting 116 Step 1: Make sure your computer is connected to your network 117 Step 2: Make sure that the printer is connected to your ...firewall software to work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
User Guide
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For more information, see Print quality troubleshooting. This wastes ink and shortens the life of internal motion ... Store printing supplies • Usage information collection Information on its side, back, front, or top. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink...off the printer. ◦ Make sure you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all ...
For more information, see Print quality troubleshooting. This wastes ink and shortens the life of internal motion ... Store printing supplies • Usage information collection Information on its side, back, front, or top. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink...off the printer. ◦ Make sure you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all ...
User Guide
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...solutions to common problems. If your firewall software to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following features:...suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan ...
...solutions to common problems. If your firewall software to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following features:...suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan ...
User Guide
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... information and utilities that can help you correct many programs when you can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. Make sure the printer is not blinking. General troubleshooting tips and resources NOTE: Many of the System Preferences. See your computer's documentation for more...
... information and utilities that can help you correct many programs when you can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. Make sure the printer is not blinking. General troubleshooting tips and resources NOTE: Many of the System Preferences. See your computer's documentation for more...
User Guide
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... print queue, cancel all documents, and then reboot the computer. Check the printer setup For more information, see General troubleshooting tips and resources. If cleaning the printhead does not solve the problem, contact HP support. • Blank or partial page printed • Something on the page is missing or incorrect • Placement...
... print queue, cancel all documents, and then reboot the computer. Check the printer setup For more information, see General troubleshooting tips and resources. If cleaning the printhead does not solve the problem, contact HP support. • Blank or partial page printed • Something on the page is missing or incorrect • Placement...
User Guide
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... for specific help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels •... Solution 3: Check the paper loaded in the printer driver. Print quality troubleshooting 85 Check the printer location and length of USB cable High electromagnetic ...
... for specific help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels •... Solution 3: Check the paper loaded in the printer driver. Print quality troubleshooting 85 Check the printer location and length of USB cable High electromagnetic ...
User Guide
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...If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you plan to meet high standards of paper was loaded incorrectly, or it is not wrinkled. ... faster than ordinary plain papers. Always make sure the paper you are ready to print, remove only the paper you use HP papers or any unused photo paper to the printhead during printing, the ink might be smeared. For more information, see :...prevents the photo paper from curling. If the paper is appropriate for the printer. Print quality troubleshooting 87
...If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you plan to meet high standards of paper was loaded incorrectly, or it is not wrinkled. ... faster than ordinary plain papers. Always make sure the paper you are ready to print, remove only the paper you use HP papers or any unused photo paper to the printhead during printing, the ink might be smeared. For more information, see :...prevents the photo paper from curling. If the paper is appropriate for the printer. Print quality troubleshooting 87
User Guide
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...quality setting if colors are printing a high-quality photo, and then make sure it matches the type of paper loaded in grayscale. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. For example, check to print in the printer. Or, check to ...• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 88 Solve a problem In this did...
...quality setting if colors are printing a high-quality photo, and then make sure it matches the type of paper loaded in grayscale. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. For example, check to print in the printer. Or, check to ...• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 88 Solve a problem In this did...
User Guide
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For more information, see white lines in Test Pattern 3, align the printer. If you are pointing in any of your Print quality troubleshooting 89 Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If the lines in Test Pattern 2, ... report, follow the steps below: 1. If you see Align the printhead. 2. For more information, see Align the printhead. For more information, see Clean the printhead. 3. 6600 If defects are not straight and connected, align the printer.
For more information, see white lines in Test Pattern 3, align the printer. If you are pointing in any of your Print quality troubleshooting 89 Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If the lines in Test Pattern 2, ... report, follow the steps below: 1. If you see Align the printhead. 2. For more information, see Align the printhead. For more information, see Clean the printhead. 3. 6600 If defects are not straight and connected, align the printer.
User Guide
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... into the main input tray. Follow the onscreen instructions. For more information, see Load standard-size media. 2. Open the EWS. Print quality troubleshooting 91 Click Clean Printhead and follow the onscreen instructions. For more information, see Open the Toolbox. 3. Load Letter, A4, or Legal unused... Tools, and then select Align Printer. Touch Tools, and then touch Clean Printhead. Open Toolbox. To align the printhead from HP Utility (Mac OS X) 1. On the printer control panel, touch (right arrow), and then touch Setup. 3. For more information, see...
... into the main input tray. Follow the onscreen instructions. For more information, see Load standard-size media. 2. Open the EWS. Print quality troubleshooting 91 Click Clean Printhead and follow the onscreen instructions. For more information, see Open the Toolbox. 3. Load Letter, A4, or Legal unused... Tools, and then select Align Printer. Touch Tools, and then touch Clean Printhead. Open Toolbox. To align the printhead from HP Utility (Mac OS X) 1. On the printer control panel, touch (right arrow), and then touch Setup. 3. For more information, see...
User Guide
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... information, see Change copy settings. • Incompletely filled text or graphics Try adjusting the contrast and copy-quality settings. For more information, see Print quality troubleshooting. Copy defects are snug against the sides of the media. For more information, see Maintain the printer. • Print a Print Quality Diagnostic Page and follow...
... information, see Change copy settings. • Incompletely filled text or graphics Try adjusting the contrast and copy-quality settings. For more information, see Print quality troubleshooting. Copy defects are snug against the sides of the media. For more information, see Maintain the printer. • Print a Print Quality Diagnostic Page and follow...
User Guide
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...correction fluid, or an unwanted substance might be on the scanner glass. For more information, see The fax test failed. See the HP printer software Help for faxing. Perform this test after you have completed setting up correctly for more information, see Maintain the printer....Maintain the printer. Solve fax problems This section contains fax setup troubleshooting information for faxing. For more information about changing the settings. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that the original document is...
...correction fluid, or an unwanted substance might be on the scanner glass. For more information, see The fax test failed. See the HP printer software Help for faxing. Perform this test after you have completed setting up correctly for more information, see Maintain the printer....Maintain the printer. Solve fax problems This section contains fax setup troubleshooting information for faxing. For more information about changing the settings. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that the original document is...
User Guide
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... my printer is not long enough • Color faxes do not use the supplied phone cord to connect from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it passes and the printer is ready for faxing. This section contains the following topics: • The "Fax ... with the printer. For more detailed information, check the report to see which part of the printer. If the test fails again, continue reviewing the troubleshooting information in the phone cord that came with the printer, run the fax test again to make sure the printer is not busy completing another...
... my printer is not long enough • Color faxes do not use the supplied phone cord to connect from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it passes and the printer is ready for faxing. This section contains the following topics: • The "Fax ... with the printer. For more detailed information, check the report to see which part of the printer. If the test fails again, continue reviewing the troubleshooting information in the phone cord that came with the printer, run the fax test again to make sure the printer is not busy completing another...
User Guide
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... test again. ◦ If the Fax Line Condition Test passes without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using the phone cord that came with the printer, run the fax test again to make sure...
... test again. ◦ If the Fax Line Condition Test passes without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using the phone cord that came with the printer, run the fax test again to make sure...
User Guide
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... in the "To" line of the email message. Solve wireless problems This section provides information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. TIP: For additional help on setting up and using the printer's control panel....update these settings are sending documents that meet the HP ePrint requirements. If these settings in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information, see HP website specifications. • If your wireless network....
... in the "To" line of the email message. Solve wireless problems This section provides information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. TIP: For additional help on setting up and using the printer's control panel....update these settings are sending documents that meet the HP ePrint requirements. If these settings in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information, see HP website specifications. • If your wireless network....
User Guide
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... in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure your computer is weak, try the following steps in the order presented. Chapter 8 TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help...
... in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure your computer is weak, try the following steps in the order presented. Chapter 8 TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help...
