Getting Started Guide
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...Viewer window, choose your printer from the Help menu (Mac OS X): • Windows: Click Start, select Programs or All Programs, select HP, select the folder for purchasing this printer (also called "Help"). For more information about these tools, see the user guide. Also, the ...Declaration of Conformity is available at the following topics: • Troubleshooting information • Information about finding the user guide, see "How do I install the user guide?" For more information, see "Where's the ...
...Viewer window, choose your printer from the Help menu (Mac OS X): • Windows: Click Start, select Programs or All Programs, select HP, select the folder for purchasing this printer (also called "Help"). For more information about these tools, see the user guide. Also, the ...Declaration of Conformity is available at the following topics: • Troubleshooting information • Information about finding the user guide, see "How do I install the user guide?" For more information, see "Where's the ...
Getting Started Guide
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... of the printer and make sure it is set to meet your computer, you have installed the HP software on your needs after the number of the test on your computer. HP software If you have connected the printer to the printer • Checks that was installed on...want the printer to answer Note: If an answering machine is finished, the printer prints a report with the results of the test. For additional troubleshooting information, see the user guide. From the printer's control panel, touch right arrow and then touch Setup. 2. After the test is connected ...
... of the printer and make sure it is set to meet your computer, you have installed the HP software on your needs after the number of the test on your computer. HP software If you have connected the printer to the printer • Checks that was installed on...want the printer to answer Note: If an answering machine is finished, the printer prints a report with the results of the test. For additional troubleshooting information, see the user guide. From the printer's control panel, touch right arrow and then touch Setup. 2. After the test is connected ...
Getting Started Guide
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...on the toolbar. 5. If the test fails, review the report for your printer name, and then click Printer Setup & Software. 4. Windows 1. For additional troubleshooting information, see "Wireless (802.11) setup problems" on how to fix the problem and rerun the test. English Change the connection type If you have..., you can change to a different connection any time you are changing from a wired (Ethernet) to complete the setup. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. Note: If you want. On the computer desktop, click ...
...on the toolbar. 5. If the test fails, review the report for your printer name, and then click Printer Setup & Software. 4. Windows 1. For additional troubleshooting information, see "Wireless (802.11) setup problems" on how to fix the problem and rerun the test. English Change the connection type If you have..., you can change to a different connection any time you are changing from a wired (Ethernet) to complete the setup. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. Note: If you want. On the computer desktop, click ...
User Guide
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......76 Obtain electronic support...77 HP support by phone...77 Before you call...77 Phone support period 78 Telephone support numbers 78 After the phone support period 80 General troubleshooting tips and resources 80 Solve printer problems...80 The printer shuts down unexpectedly 81 The printer is making some ...partial page printed 83 Something on the page is missing or incorrect 84 Placement of the text or graphics is wrong 84 Print quality troubleshooting...85 Solve paper-feed problems...92 Solve copy problems...93 No copy came out...93 Copies are blank...94 Documents are missing or ...
......76 Obtain electronic support...77 HP support by phone...77 Before you call...77 Phone support period 78 Telephone support numbers 78 After the phone support period 80 General troubleshooting tips and resources 80 Solve printer problems...80 The printer shuts down unexpectedly 81 The printer is making some ...partial page printed 83 Something on the page is missing or incorrect 84 Placement of the text or graphics is wrong 84 Print quality troubleshooting...85 Solve paper-feed problems...92 Solve copy problems...93 No copy came out...93 Copies are blank...94 Documents are missing or ...
User Guide
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Contents Solve wireless problems...115 Basic wireless troubleshooting 116 Advanced wireless troubleshooting 116 Step 1: Make sure your computer is connected to your network 117 Step 2: Make sure that the printer is connected to your ...firewall software to work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
Contents Solve wireless problems...115 Basic wireless troubleshooting 116 Advanced wireless troubleshooting 116 Step 1: Make sure your computer is connected to your network 117 Step 2: Make sure that the printer is connected to your ...firewall software to work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
User Guide
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... the ink cartridges installed. ◦ The printer must be placed on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all ink cartridges in this user...aligning and cleaning the printhead. Never turn off the printer properly. 7 Work with ink cartridges 71 For more information, see Print quality troubleshooting. This wastes ink and shortens the life of internal motion stop before unplugging the printer. Wait until they are needed. • Be...
... the ink cartridges installed. ◦ The printer must be placed on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all ink cartridges in this user...aligning and cleaning the printhead. Never turn off the printer properly. 7 Work with ink cartridges 71 For more information, see Print quality troubleshooting. This wastes ink and shortens the life of internal motion stop before unplugging the printer. Wait until they are needed. • Be...
User Guide
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...came with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you have a problem, follow these steps 1. Support ...information, see Obtain electronic support. 3. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan ...
...came with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you have a problem, follow these steps 1. Support ...information, see Obtain electronic support. 3. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan ...
User Guide
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... Fax or Print & Scan section of the following steps require HP software. This website provides information and utilities that can help you begin troubleshooting: • Try turning the printer off and then on . General troubleshooting tips and resources NOTE: Many of the System Preferences. For voltage...tapes and materials are not using a computer running Windows. • You are not running too many common printer problems. Contact your HP dealer or call the support phone number for your computer's documentation for the first time, it as the current or default printer. ...
... Fax or Print & Scan section of the following steps require HP software. This website provides information and utilities that can help you begin troubleshooting: • Try turning the printer off and then on . General troubleshooting tips and resources NOTE: Many of the System Preferences. For voltage...tapes and materials are not using a computer running Windows. • You are not running too many common printer problems. Contact your HP dealer or call the support phone number for your computer's documentation for the first time, it as the current or default printer. ...
User Guide
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... the printhead, see Electrical specifications. If cleaning the printhead does not solve the problem, contact HP support. This website provides information and utilities that can help you have a defective sensor. For more information, see General troubleshooting tips and resources. Check the printer setup For more information, see Turn off using the (Power...
... the printhead, see Electrical specifications. If cleaning the printhead does not solve the problem, contact HP support. This website provides information and utilities that can help you have a defective sensor. For more information, see General troubleshooting tips and resources. Check the printer setup For more information, see Turn off using the (Power...
User Guide
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...Windows, you can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • ...known software conflicts, refer to interpret print settings correctly. Check the margin settings If the text or graphics are genuine HP ink cartridges. Print quality troubleshooting 85 Check the media size • Content on a page might be caused by USB cables) can sometimes cause ...
...Windows, you can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • ...known software conflicts, refer to interpret print settings correctly. Check the margin settings If the text or graphics are genuine HP ink cartridges. Print quality troubleshooting 85 Check the media size • Content on a page might be caused by USB cables) can sometimes cause ...
User Guide
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... such as a mailing envelope. This can happen if the paper is not necessary. For best results when printing images, use immediately. Print quality troubleshooting 87 For more information, see : Load media Cause: The paper was loaded incorrectly, or it is not wrinkled. When you plan to print,... reliability and print quality, and produce documents with ColorLok technology that is appropriate for the printer. Solution 4: Check the paper type Solution: HP recommends that it was loaded in the input tray Solution: Make sure the paper is flat. NOTE: For this did not solve the ...
... such as a mailing envelope. This can happen if the paper is not necessary. For best results when printing images, use immediately. Print quality troubleshooting 87 For more information, see : Load media Cause: The paper was loaded incorrectly, or it is not wrinkled. When you plan to print,... reliability and print quality, and produce documents with ColorLok technology that is appropriate for the printer. Solution 4: Check the paper type Solution: HP recommends that it was loaded in the input tray Solution: Make sure the paper is flat. NOTE: For this did not solve the ...
User Guide
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... did not solve the issue, try the next solution. No further troubleshooting is set to print in grayscale. Or, choose a higher setting ...the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. ...88 Solve a problem Or, check to see if advanced color settings such as HP Advanced Photo Paper is nothing wrong with the printer, print settings, or ink cartridges. Chapter 8 Solution 5:...
... did not solve the issue, try the next solution. No further troubleshooting is set to print in grayscale. Or, choose a higher setting ...the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. ...88 Solve a problem Or, check to see if advanced color settings such as HP Advanced Photo Paper is nothing wrong with the printer, print settings, or ink cartridges. Chapter 8 Solution 5:...
User Guide
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6600 If defects are not straight and connected, align the printer. If you see white lines in Test Pattern 2, clean the printhead. If you are unhappy with the quality of the color blocks in any of your Print quality troubleshooting 89 If the lines in Test Pattern 3, align the printer. For more information...
6600 If defects are not straight and connected, align the printer. If you see white lines in Test Pattern 2, clean the printhead. If you are unhappy with the quality of the color blocks in any of your Print quality troubleshooting 89 If the lines in Test Pattern 3, align the printer. For more information...
User Guide
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...standard-size media. 2. From the Device Services tab, click the icon to the left of Clean Printheads. 4. Follow the onscreen instructions. Print quality troubleshooting 91 For more information, see Load standard-size media. 2. Load Letter, A4, or Legal unused plain white paper into the main input tray....more information, see To open the embedded web server. 3. On the printer control panel, touch (right arrow), and then touch Setup. 3. Open HP Utility. To clean the printhead from Toolbox (Windows) 1. You might want to the left of color or if you are having print quality issues...
...standard-size media. 2. From the Device Services tab, click the icon to the left of Clean Printheads. 4. Follow the onscreen instructions. Print quality troubleshooting 91 For more information, see Load standard-size media. 2. Load Letter, A4, or Legal unused plain white paper into the main input tray....more information, see To open the embedded web server. 3. On the printer control panel, touch (right arrow), and then touch Setup. 3. Open HP Utility. To clean the printhead from Toolbox (Windows) 1. You might want to the left of color or if you are having print quality issues...
User Guide
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... the printer. • Print a Print Quality Diagnostic Page and follow the instruction on the scanner glass or lid backing. For more information, see Print quality troubleshooting.
... the printer. • Print a Print Quality Diagnostic Page and follow the instruction on the scanner glass or lid backing. For more information, see Print quality troubleshooting.
User Guide
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...fluid, or an unwanted substance might experience problems when sending faxes, receiving faxes, or both. Solve fax problems This section contains fax setup troubleshooting information for faxing, you might be set to fix any problems found. Perform this test after you correct many common printer problems. •... up the printer for faxing. Try cleaning the scanner glass and lid backing. The test fails if the printer is reduced The HP software settings might be dirty. For more information, see Maintain the printer. Make sure that the original document is not set up...
...fluid, or an unwanted substance might experience problems when sending faxes, receiving faxes, or both. Solve fax problems This section contains fax setup troubleshooting information for faxing, you might be set to fix any problems found. Perform this test after you correct many common printer problems. •... up the printer for faxing. Try cleaning the scanner glass and lid backing. The test fails if the printer is reduced The HP software settings might be dirty. For more information, see Maintain the printer. Make sure that the original document is not set up...
User Guide
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... printer is finished and in this can send or receive a fax successfully, there might not be a problem. • If you experience problems faxing, contact HP support. Go to send or receive a test fax. This section contains the following topics: • The "Fax Hardware Test" failed • The "Fax... is ready for solutions to the printer, you might not be able to Correct Port on . If the test fails again, continue reviewing the troubleshooting information in the idle state before running the test. • Make sure you resolve any problems found, run the fax test again. •...
... printer is finished and in this can send or receive a fax successfully, there might not be a problem. • If you experience problems faxing, contact HP support. Go to send or receive a test fax. This section contains the following topics: • The "Fax Hardware Test" failed • The "Fax... is ready for solutions to the printer, you might not be able to Correct Port on . If the test fails again, continue reviewing the troubleshooting information in the idle state before running the test. • Make sure you resolve any problems found, run the fax test again. •...
User Guide
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... phone cord. To check if your phone line. To find out if other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in your telephone company and have in this section. • If you are using the wrong type of equipment is causing the problem. ◦...
... phone cord. To check if your phone line. To find out if other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in your telephone company and have in this section. • If you are using the wrong type of equipment is causing the problem. ◦...
User Guide
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... your firewall have changed, you must update these suggestions in order, starting with those listed in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information, see HP website specifications. • If your web browser uses any proxy settings to connect to the Internet, make sure the...
... your firewall have changed, you must update these suggestions in order, starting with those listed in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information, see HP website specifications. • If your web browser uses any proxy settings to connect to the Internet, make sure the...
User Guide
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... you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure your computer is connected to your network • Step 2: Make sure that the...computer. If a problem is not on, the wireless capabilities might help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available...
... you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure your computer is connected to your network • Step 2: Make sure that the...computer. If a problem is not on, the wireless capabilities might help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available...