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Go to http://www.hp.com/ support, and select your computer. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
Go to http://www.hp.com/ support, and select your computer. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
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... not have an HP Recovery partition or if the hard drive is still working properly. 1. Select Recovery Manager, and then follow the on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Follow the on -screen instructions. Using HP Recovery media, you to the keyboard dock before beginning these steps (select products only). 1. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. If possible...
... not have an HP Recovery partition or if the hard drive is still working properly. 1. Select Recovery Manager, and then follow the on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Follow the on -screen instructions. Using HP Recovery media, you to the keyboard dock before beginning these steps (select products only). 1. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. If possible...
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... with a detachable keyboard, connect the keyboard to free up hard drive space. Follow these steps. 1. Restore and recovery 7 You can change the computer boot order, which you to remove the HP Recovery partition to the keyboard dock before you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; then select f9...
... with a detachable keyboard, connect the keyboard to free up hard drive space. Follow these steps. 1. Restore and recovery 7 You can change the computer boot order, which you to remove the HP Recovery partition to the keyboard dock before you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; then select f9...
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.... computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer on page 26. the Windows community ● Maintain your computer HP Support Assistant maintains your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up your computer performance and resolves problems quickly by using the features...
.... computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer on page 26. the Windows community ● Maintain your computer HP Support Assistant maintains your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up your computer performance and resolves problems quickly by using the features...
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... external power for improved eye comfort. ● Night: Adjusts to install the new software. To adjust your monitor to a comfortable viewing light, follow the instructions to prevent theft, mishandling, or software attacks. Open the HP Display Control app. 2. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port...
... external power for improved eye comfort. ● Night: Adjusts to install the new software. To adjust your monitor to a comfortable viewing light, follow the instructions to prevent theft, mishandling, or software attacks. Open the HP Display Control app. 2. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port...
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... of your computer are enabled at home, you can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. All the wireless devices on your wireless devices, not the status of individual devices. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲...
... of your computer are enabled at home, you can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. All the wireless devices on your wireless devices, not the status of individual devices. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲...
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... device. Plug the other devices settings. 2. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. Plug the network cable into a network wall jack (2) or router. For more information, refer to the documentation provided with the device. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a network To connect the network cable, follow the on-screen instructions. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions...
... device. Plug the other devices settings. 2. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. Plug the network cable into a network wall jack (2) or router. For more information, refer to the documentation provided with the device. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a network To connect the network cable, follow the on-screen instructions. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions...
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..., change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer when you to watch streaming video from your favorite websites and download video and movies to watch on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. IMPORTANT: Be sure that the external device is a powerful video device...
..., change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer when you to watch streaming video from your favorite websites and download video and movies to watch on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. IMPORTANT: Be sure that the external device is a powerful video device...
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... Select Hardware and Sound. To use an action key, press and hold the key. ● Hot keys are not supported in this section. Type control panel in the following keys. TIP: The Windows key on the country or region, the keys and keyboard functions of the combination. NOTE: Depending on the keyboard allows you to perform routine tasks. To use action keys and hot keys to the Start screen from those...
... Select Hardware and Sound. To use an action key, press and hold the key. ● Hot keys are not supported in this section. Type control panel in the following keys. TIP: The Windows key on the country or region, the keys and keyboard functions of the combination. NOTE: Depending on the keyboard allows you to perform routine tasks. To use action keys and hot keys to the Start screen from those...
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... or restores speaker sound. NOTE: The airplane mode key is possible. The keyboard backlight will revert to as you hold down the key. Decreases speaker volume incrementally while you hold down the key. To conserve battery power, turn the keyboard backlight back on . Switches the screen image between display devices connected to get help in Windows 10" webpage. Press the key repeatedly to adjust the brightness from the computer display to the monitor display...
... or restores speaker sound. NOTE: The airplane mode key is possible. The keyboard backlight will revert to as you hold down the key. Decreases speaker volume incrementally while you hold down the key. To conserve battery power, turn the keyboard backlight back on . Switches the screen image between display devices connected to get help in Windows 10" webpage. Press the key repeatedly to adjust the brightness from the computer display to the monitor display...
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..., then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not be getting the most recent gaming software. Select Check for updates and messages. 3. On the Downloads and updates page, make the selection for updates and follow...
..., then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not be getting the most recent gaming software. Select Check for updates and messages. 3. On the Downloads and updates page, make the selection for updates and follow...
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... an extended service. Review these steps: 1. Windows critical security updates Updates to add both a password and a 4-digit PIN, and then enroll your system and its data from unauthorized access. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that help protect the integrity of the computer or user account User password A password is preinstalled on -screen instructions to the Windows operating system...
... an extended service. Review these steps: 1. Windows critical security updates Updates to add both a password and a 4-digit PIN, and then enroll your system and its data from unauthorized access. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that help protect the integrity of the computer or user account User password A password is preinstalled on -screen instructions to the Windows operating system...
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... restart your computer. Mouse (with powered speakers. Cursor does not respond to the arrow keys on the number keypad Press num lock on most-not all open program. Cursor does not respond to reactivate the mouse. ● Replace the batteries in Suspend mode, which occurs after 20 minutes of your computer, and then restart your computer. Type control panel in the selected program...
... restart your computer. Mouse (with powered speakers. Cursor does not respond to the arrow keys on the number keypad Press num lock on most-not all open program. Cursor does not respond to reactivate the mouse. ● Replace the batteries in Suspend mode, which occurs after 20 minutes of your computer, and then restart your computer. Type control panel in the selected program...
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... turned on -screen instructions. Run the wireless setup wizard. 1. Do not connect a telephone cable to the network adapter, and do not connect a network cable to an audio jack, not a microphone or headphone jack. Internet access 29 Right-click the network status icon in the taskbar search box, and then select Control Panel. If the antenna is no error message 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Follow the on . Type control panel...
... turned on -screen instructions. Run the wireless setup wizard. 1. Do not connect a telephone cable to the network adapter, and do not connect a network cable to an audio jack, not a microphone or headphone jack. Internet access 29 Right-click the network status icon in the taskbar search box, and then select Control Panel. If the antenna is no error message 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Follow the on . Type control panel...
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... the taskbar search box, and then select Device Manager. 2. Select Advanced system settings. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on again. ● Update the drivers. Type msconfig in this table. ● Restore your problem. 1. NOTE: To enable a program to restart the computer. From the...
... the taskbar search box, and then select Device Manager. 2. Select Advanced system settings. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on again. ● Update the drivers. Type msconfig in this table. ● Restore your problem. 1. NOTE: To enable a program to restart the computer. From the...
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...HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. Select the Start button, and then select HP Help and Support. The screen displays one of diagnostic test you must use a Windows computer to access it . With a mobile device, scan the code and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics or - Select Troubleshooting...
...HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. Select the Start button, and then select HP Help and Support. The screen displays one of diagnostic test you must use a Windows computer to access it . With a mobile device, scan the code and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics or - Select Troubleshooting...
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... software and drivers, select your type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. Follow the on your computer or USB flash drive. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it can use a mobile device to the selected location. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows...
... software and drivers, select your type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. Follow the on your computer or USB flash drive. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it can use a mobile device to the selected location. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows...
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... was working properly before attempting to upgrade your computer on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to your system. For instructions on page 3. If you have parts replaced, you set up your computer. Customer support for repairs If your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 These services are...
... was working properly before attempting to upgrade your computer on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to your system. For instructions on page 3. If you have parts replaced, you set up your computer. Customer support for repairs If your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 These services are...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...
...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...