User Guide
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... Factory-sealed battery ...41 Running on external power ...41 7 Security ...43 Protecting the computer ...43 Using passwords ...43 Setting passwords in Windows ...44 Setting passwords in Computer Setup 44 Managing a BIOS administrator password 45 Entering a BIOS administrator password 46 Using DriveLock Security Options ...46 Selecting Automatic DriveLock (select products only 47 Enabling Automatic DriveLock 47 Disabling Automatic DriveLock 47 Entering an Automatic DriveLock password 48 Selecting manual DriveLock 48 Setting a DriveLock master password 48 Enabling DriveLock and setting...
... Factory-sealed battery ...41 Running on external power ...41 7 Security ...43 Protecting the computer ...43 Using passwords ...43 Setting passwords in Windows ...44 Setting passwords in Computer Setup 44 Managing a BIOS administrator password 45 Entering a BIOS administrator password 46 Using DriveLock Security Options ...46 Selecting Automatic DriveLock (select products only 47 Enabling Automatic DriveLock 47 Disabling Automatic DriveLock 47 Entering an Automatic DriveLock password 48 Selecting manual DriveLock 48 Setting a DriveLock master password 48 Enabling DriveLock and setting...
User Guide
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... helps you wireless connectivity over a much larger area. All the wireless devices on your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: 1. Operating system controls The Network and Sharing Center allows you go. But even at the factory. Connecting to a wireless network Your computer might have a wireless button, one or two wireless lights.
... helps you wireless connectivity over a much larger area. All the wireless devices on your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: 1. Operating system controls The Network and Sharing Center allows you go. But even at the factory. Connecting to a wireless network Your computer might have a wireless button, one or two wireless lights.
User Guide
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... a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Connect the AC adapter to the computer and to external power. 2. If a battery is no power source is connected to external power, see the Setup Instructions poster provided in this product cannot be replaced, contact support. Select Troubleshooting...
... a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Connect the AC adapter to the computer and to external power. 2. If a battery is no power source is connected to external power, see the Setup Instructions poster provided in this product cannot be replaced, contact support. Select Troubleshooting...
User Guide
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... power-on password, you may not be remembered. ● Do not store passwords in a file on the computer. NOTE: If features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by the passwords is set under DriveLock Passwords during the 44 Chapter 7 Security Use the following tables list commonly used . Setting passwords in Windows Table 7-2 Types of Computer Setup passwords and their functions Password Function BIOS...
... power-on password, you may not be remembered. ● Do not store passwords in a file on the computer. NOTE: If features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by the passwords is set under DriveLock Passwords during the 44 Chapter 7 Security Use the following tables list commonly used . Setting passwords in Windows Table 7-2 Types of Computer Setup passwords and their functions Password Function BIOS...
User Guide
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... Windows Control Panel. You can install these updates automatically. Using an optional security cable (select products only) A security cable (purchased separately) is a cloud-based IT solution that help protect against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. HP DaaS helps protect devices against unauthorized access to perform, and then reenable the firewall. Select the Start button, select Settings...
... Windows Control Panel. You can install these updates automatically. Using an optional security cable (select products only) A security cable (purchased separately) is a cloud-based IT solution that help protect against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. HP DaaS helps protect devices against unauthorized access to perform, and then reenable the firewall. Select the Start button, select Settings...
User Guide
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... screen displays one of diagnostic test that you want to diagnose hardware failures. Using HP PC Hardware Diagnostics Windows (select products only) 65 Type support in the taskbar. Select the link and follow the on-screen instructions. ● Instructions for calling support are provided in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. b. The tool runs within the Windows operating system to run diagnostic tests...
... screen displays one of diagnostic test that you want to diagnose hardware failures. Using HP PC Hardware Diagnostics Windows (select products only) 65 Type support in the taskbar. Select the link and follow the on-screen instructions. ● Instructions for calling support are provided in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. b. The tool runs within the Windows operating system to run diagnostic tests...
User Guide
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... HP Device as a Service (HP DaaS) 52 HP Easy Clean using 55 HP Fast Charge 39 HP LAN-Wireless Protection 22 HP MAC Address Pass Through 23 HP PC Hardware Diagnostics UEFI downloading 67 starting 67 using 66 HP PC Hardware Diagnostics Windows downloading 65 installing 66 using 65 HP Recovery media recovery 59 I initiating Sleep and Hibernation 37 input power 70 integrated numeric keypad, identifying 11 internal microphones, identifying 6 International Association of Accessibility Professionals 73 J jacks audio-out (headphone)/audio-in (microphone) combo 5 K keyboard and optional mouse using...
... HP Device as a Service (HP DaaS) 52 HP Easy Clean using 55 HP Fast Charge 39 HP LAN-Wireless Protection 22 HP MAC Address Pass Through 23 HP PC Hardware Diagnostics UEFI downloading 67 starting 67 using 66 HP PC Hardware Diagnostics Windows downloading 65 installing 66 using 65 HP Recovery media recovery 59 I initiating Sleep and Hibernation 37 input power 70 integrated numeric keypad, identifying 11 internal microphones, identifying 6 International Association of Accessibility Professionals 73 J jacks audio-out (headphone)/audio-in (microphone) combo 5 K keyboard and optional mouse using...
User Guide
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...WLAN connection 19 R recovery 58 discs 59 HP Recovery partition 59 media 59 USB flash drive 59 recovery media creating using HP Cloud Recovery Download Tool 58 creating using Windows tools 58 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 68 using 68 resources, accessibility 76 restoring 58 right control zone, identifying 7 right side components 3 S screen brightness action keys 12 Section 508 accessibility standards 75 security cable slot, identifying 5 serial number, computer 15 service labels, locating...
...WLAN connection 19 R recovery 58 discs 59 HP Recovery partition 59 media 59 USB flash drive 59 recovery media creating using HP Cloud Recovery Download Tool 58 creating using Windows tools 58 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 68 using 68 resources, accessibility 76 restoring 58 right control zone, identifying 7 right side components 3 S screen brightness action keys 12 Section 508 accessibility standards 75 security cable slot, identifying 5 serial number, computer 15 service labels, locating...
Maintenance and Service Guide
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... Windows, see Downloading HP PC Hardware Diagnostics Windows on - Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. ▲ Depending on the instructions on the screen, choose one of diagnostic test that allows you must download and install it. To access HP PC Hardware Diagnostics Windows from HP Help and Support. screen instructions. Select the Start button, and then select HP Help and Support. 2. When the tool opens, select the type...
... Windows, see Downloading HP PC Hardware Diagnostics Windows on - Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. ▲ Depending on the instructions on the screen, choose one of diagnostic test that allows you must download and install it. To access HP PC Hardware Diagnostics Windows from HP Help and Support. screen instructions. Select the Start button, and then select HP Help and Support. 2. When the tool opens, select the type...
Maintenance and Service Guide
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... read-write access to 8 No Yes Stores 802.11 WLAN EEPROM is removed? An Intel utility must be used for updating the firmware. whenever the flash requires an upgrade. 802.11 WLAN 4 kilobits to this memory retain data when power is A utility must be used for EEPROM kilobits configuration programmed at the factory. from the device memory and is updated via Intel secure firmware update utility. Fingerprint reader 512 KB flash Yes...
... read-write access to 8 No Yes Stores 802.11 WLAN EEPROM is removed? An Intel utility must be used for updating the firmware. whenever the flash requires an upgrade. 802.11 WLAN 4 kilobits to this memory retain data when power is A utility must be used for EEPROM kilobits configuration programmed at the factory. from the device memory and is updated via Intel secure firmware update utility. Fingerprint reader 512 KB flash Yes...
Maintenance and Service Guide
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... USB flash drive 83 recovery media 82 creating using HP Cloud Recovery Download Tool 82 creating using Windows tools 82 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 89 using 88 removal and replacement procedures 35, 45 solid-state drive 42 removing personal data from volatile system memory 93 restoring 82 right side components 7 S Screw Kit, spare part number 25 sensors product description 3 serial number, computer 16 service labels, locating 16 setup utility...
... USB flash drive 83 recovery media 82 creating using HP Cloud Recovery Download Tool 82 creating using Windows tools 82 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 89 using 88 removal and replacement procedures 35, 45 solid-state drive 42 removing personal data from volatile system memory 93 restoring 82 right side components 7 S Screw Kit, spare part number 25 sensors product description 3 serial number, computer 16 service labels, locating 16 setup utility...
User Guide
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... Connecting video devices by using a VGA cable (select products only 17 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...19 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
... Connecting video devices by using a VGA cable (select products only 17 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...19 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
User Guide
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... user guides or manuals for your product, go to http://www.hp.com/support. ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates...
... user guides or manuals for your product, go to http://www.hp.com/support. ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates...
User Guide
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... repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - In a PAN, each other devices, and devices must be equipped with one or two wireless lights. The wireless light indicates the overall power state of your computer communicates with you wherever you go. Connecting to a network 9 Connecting to a wireless network Your computer might have an airplane mode key, one or more wireless devices...
... repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - In a PAN, each other devices, and devices must be equipped with one or two wireless lights. The wireless light indicates the overall power state of your computer communicates with you wherever you go. Connecting to a network 9 Connecting to a wireless network Your computer might have an airplane mode key, one or more wireless devices...
User Guide
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... for each key. Using the action keys or hot keys You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Type control panel in all apps. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll, and perform the same functions as you to quickly return to perform specific functions. To use action keys and hot keys to the Start screen from those...
... for each key. Using the action keys or hot keys You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Type control panel in all apps. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll, and perform the same functions as you to quickly return to perform specific functions. To use action keys and hot keys to the Start screen from those...
User Guide
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... sound. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to a local area network (LAN). Turn off your computer (or speaker system). Select Troubleshoot problems. Verify that you are using the proper cables for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not connect a network cable to a telephone line; Select Network...
... sound. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to a local area network (LAN). Turn off your computer (or speaker system). Select Troubleshoot problems. Verify that you are using the proper cables for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not connect a network cable to a telephone line; Select Network...
User Guide
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...Select the Start button, and then select HP Help and Support. 2. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. 38 Chapter 9 Using HP PC Hardware Diagnostics For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to run, and then follow these steps to diagnose hardware failures. Using HP PC Hardware...
...Select the Start button, and then select HP Help and Support. 2. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. 38 Chapter 9 Using HP PC Hardware Diagnostics For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to run, and then follow these steps to diagnose hardware failures. Using HP PC Hardware...
User Guide
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... your computer. Customer support for repairs If your computer needs to be a charge, but the helpful support is covered for repairs 55 HP service center locations ● For help online, go to upgrade any problems setting up your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you have parts replaced, you set up your hardware, do it on...
... your computer. Customer support for repairs If your computer needs to be a charge, but the helpful support is covered for repairs 55 HP service center locations ● For help online, go to upgrade any problems setting up your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you have parts replaced, you set up your hardware, do it on...
User Guide
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...10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 41 failure ID code 40 starting 41 using 40 HP PC Hardware Diagnostics Windows accessing 38, 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals........50 K keyboard backlight action key....... 22 keys airplane mode 22 L locating information hardware 5 software 5 low blue light mode, adjusting.........2 M maintenance Disk Cleanup 24 Disk Defragmenter 24 updating programs and drivers 25...
...10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 41 failure ID code 40 starting 41 using 40 HP PC Hardware Diagnostics Windows accessing 38, 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals........50 K keyboard backlight action key....... 22 keys airplane mode 22 L locating information hardware 5 software 5 low blue light mode, adjusting.........2 M maintenance Disk Cleanup 24 Disk Defragmenter 24 updating programs and drivers 25...
User Guide
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... USB Type-C Thunderbolt port with HP Sleep and Charge, identifying7 using the keyboard and mouse......22 using touch gestures 22 V VGA port connecting 17 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device........... 16 USB Type-C 20 VGA port 17 wireless displays 20 video, using 14 W Windows backup 44 recovery media 44 system restore point 44 Windows Hello 13 using 30 Windows tools, using 44 wired network (LAN 12 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN) connecting...
... USB Type-C Thunderbolt port with HP Sleep and Charge, identifying7 using the keyboard and mouse......22 using touch gestures 22 V VGA port connecting 17 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device........... 16 USB Type-C 20 VGA port 17 wireless displays 20 video, using 14 W Windows backup 44 recovery media 44 system restore point 44 Windows Hello 13 using 30 Windows tools, using 44 wired network (LAN 12 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN) connecting...