Nw8000 Service And Troubleshooting - HP Compaq Mobile Workstation

Nw8000 Service And Troubleshooting

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Startup Guide


Page 43
..., exiting 3-3 S-Video out jack 3-13 system drivers 1-1 T technical support 2-3, 2-4 telephone (RJ-11) jack 3-10 telephone numbers service and support 2-3 worldwide 2-4 TouchPad 3-1 traveling with the notebook Aircraft Power Adapter 3-12 Automobile Power Adapter/Charger 3-12 Troubleshooting guide 2-1 turning the notebook on/off 1-4 U USB connectors 3-12 with power connector 3-12 user guides. See Documentation...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 1
and performing notebook disassembly procedures. Maintenance and Service Guide HP Compaq nc8000 Business Notebook HP Compaq nw8000 Mobile Workstation Document Part Number: 333954-005 October 2006 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems;
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 38
2 Troubleshooting Å WARNING: Only authorized technicians trained by HP should repair this equipment. Improper repairs can create a safety hazard. All troubleshooting and repair procedures are detailed to any warranty or exchange allowances. Because of the complexity of component replacement or printed wiring board modification may void any printed wiring board. Maintenance and Service Guide 2-1 Any indication of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to allow only subassembly/module-level repair.
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 39
...Computer Setup menu, press esc. 2. Select the File, Security, or Advanced menu. 2-2 Maintenance and Service Guide Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home. ✎ It is displayed .... ❏ To change the language, press F2. ❏ To view navigation information, press F1. ❏ To return to an optional HP Port Replicator. This utility includes settings that are accessed from the File, Security, or Advanced menus: 1.
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 40
.... When you are prompted to a diskette. Cancel changes entered during the current session, then exit and restart the notebook. Troubleshooting 3. Restore system configuration settings from Floppy Restore Defaults Ignore Changes and Exit Save Changes and Exit Table 2-1 File Menu To ...to Floppy Restore from a diskette. Save changes entered during the current session, then exit and restart the notebook. Maintenance and Service Guide 2-3 Replace configuration settings in the system. ■ View specification information about the notebook, a Port Replicator, and any...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 41
...✎ To enable QuickLock on (not restarting) the notebook. The Setup password is called an administrator password in the CD-ROM field. Troubleshooting Selecting from the Windows Control Panel. Enable/disable: ■ Ports or diskette drives* ■ Diskette write* ■ CD-ROM or ...the notebook, a Port Replicator, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide change a DriveLock User or Master password. ✎ DriveLock Settings are accessible only when you enter Computer Setup by turning on Standby...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 42
... is undocked from the Advanced Menu Select Language Boot Options Device Options Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Maintenance and Service Guide 2-5 Enable/disable: ■ QuickBoot, which sets a startup sequence that can include most bootable devices and media in a Port Replicator as secondary, the notebook must... embedded numeric keypad at startup. ■ Enable/disable multiple standard pointing devices at startup, select Disable. ■ Enable/disable USB legacy support for a USB keyboard. Troubleshooting Selecting from a Port Replicator.
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 43
... as a single Port Replicator; and PAL-M, in the Intel SpeedStep window. Other South and Central American regions can use NTSC, PAL, or PAL-M. 2-6 Maintenance and Service Guide Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options (continued) ■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 44
... are tested, the results might be inconclusive. Troubleshooting 2.2 Using Diagnostics for Windows When you access Diagnostics for Windows, a scan of all system components is designed to test HP components. Maintenance and Service Guide 2-7 Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows, select File > Exit. Obtaining, Saving, or Printing Configuration...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 45
...then select the check box for Windows. 2. Select a test mode: ❏ Interactive Mode-Provides maximum control over the testing process. Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Select the Test tab. 3. If errors are found, they are displayed when testing is complete.... 2-8 Maintenance and Service Guide Select a test type: ❏ Quick Test-Runs a quick, general test on each device in a selected category. ❏ Complete...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 46
..., and the total run time of each test. ❏ Error tab-Lists all errors found in the notebook, along with the corresponding error codes. 8. Troubleshooting 6. Maintenance and Service Guide 2-9 Select a tab to print the report: ❏ Log tab-Select File > Save As, and then print the file from your folder. Select the...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 48
... loading? N Is there power? N Go to "Flowchart 2.18-Nonfunctioning Keyboard"or "Flowchart 2.19-Nonfunctioning Pointing Y N Connecting to "Flowchart 2.15-No Audio, Part 1" End Y Maintenance and Service Guide 2-11 Y N Check LED board, speaker connections. Go to network or modem? Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting.
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 49
... models, there is active. 3. Y Go to "Flowchart 2.8-Nonfunctioning Port Replicator" 2-12 Maintenance and Service Guide N Power up on battery power? Y *Reset power. Go to "Flowchart 2.4-No Power, Part 3" Y Power up in Port Replicator? N Power up on battery power? N Done 1. Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is working. *NOTES: 1. Remove...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 50
Flowchart 2.3-No Power, Part 2 Continued from "Flowchart 2.2-No Power, Part 1" Troubleshooting Visually check for debris in battery socket and clean if necessary. N Power on ? Y Go to another notebook, or replacing it to "Flowchart 2.4-No Power, Part 3" Done Maintenance and Service Guide 2-13 Y Power on ? N Done Check battery by recharging it, moving it . Y Replace power supply (if applicable). N Done Power on?
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 51
External Internal or external AC adapter? Y Done Done 2-14 Maintenance and Service Guide Internal N Go to "Flowchart 2.5-No Power, Part 4" Power on ? Y Replace power cord. Replace external AC adapter. N Reseat AC adapter in notebook and at power source. Y Power on ? Troubleshooting Flowchart 2.4-No Power, Part 3 Continued from "Flowchart 2.3-No Power, Part 2" Plug directly into AC outlet. Y Power on ? N Done Done Try different outlet. Y Power LED on ? N N Power outlet active?
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 52
... on? Internal DC to prevent shorting out among components. Flowchart 2.5-No Power, Part 4 Continued from "Flowchart 2.4-No Power, Part 3" Troubleshooting Open notebook. Y Done Replace the following two replacement steps: 1. Check notebook operation after each of the following items (if applicable) in...order given. Internal AC adapter *NOTE: Replace these items as a set to DC converter, processor, and system board* 2. Maintenance and Service Guide 2-15 N Reseat loose components and boards and replace damaged items. Close notebook and retest. Y Loose or damaged parts?
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 53
Stand-alone Internal or external display*? Done Video OK? Inverter board (if applicable) 3. Internal A Y Video OK? Test after each replacement. 1. Done Done 2-16 Maintenance and Service Guide Troubleshooting Flowchart 2.6-No Video, Part 1 No video. External Adjust brightness. N Press lid switch to external display, use the hotkey combination. Done N N Check for bent pins on...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 54
...display. N Done Try another external monitor. Y Internal and external video OK? Y Y Go to "Flowchart 2.8-Nonfunctioning Port Replicator" Done Done Maintenance and Service Guide 2-17 Y Video OK? Go to "A" in Port Replicator, and check for bent pins on cable and for secure monitor connection. Adjust display ...brightness. N Video OK? N Verify that notebook is properly seated in "Flowchart 2.6-No Video, Part 1" Video OK? Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1" Remove notebook from Port Replicator, if connected.
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 55
... board 4. Switch box 5. Y Port Replicator operating? Reseat monitor cable connector at a time. Check notebook operation after each replacement. 1. Port Replicator motor mechanism 2-18 Maintenance and Service Guide Done Reinstall notebook into Port Replicator. N Remove notebook, reseat all internal parts, and replace any damaged items in Port Replicator and power outlet. I/O board...
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HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide


Page 56
... Connection" *NOTE: Before beginning to "Flowchart 2.14-No OS Loading, CD- No OS loading from CD- Maintenance and Service Guide 2-19 or DVD-ROM Drive". Flowchart 2.9-No OS Loading No OS loading.* Troubleshooting Reseat power cord in Port Replicator and power outlet. No OS loading from hard drive, go to "Flowchart 2.10..., Hard Drive, Part 1" No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive" No OS loading from network, go to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins.

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  • HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - Maintenance and Service Guide
  • Maintenance and Service Guide: HP Compaq Notebook nc8000 and nw8000 Series
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