Setup Guide
Page 5
... Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26... Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 serial-type phone systems 9 Dedicated phone line 10 Shared phone line 10 Managing and configuring fax settings 15 Set up speed-dial entries 15 Test fax setup 15 4 Set up Direct Digital Filing for scanning...
... Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26... Troubleshooting and configuration tools . . . . . 28 Hewlett-Packard limited warranty statement 1 serial-type phone systems 9 Dedicated phone line 10 Shared phone line 10 Managing and configuring fax settings 15 Set up speed-dial entries 15 Test fax setup 15 4 Set up Direct Digital Filing for scanning...
Setup Guide
Page 8
...Windows desktop, double-click the HP Photosmart software icon. 2. Click the HP Photosmart Studio icon in the lower-right corner of the document. If you encounter problems, see "Solving installation problems" on page 22. 5. Register the device If you encounter problems, see "Solving installation problems" on page 22. 4... START COPY Color. Place the document in the document feeder tray with the top-left corner of the document located in the Dock. 2. For more than one HP device installed, select the appropriate tab for scanning (optional)" on the Starter CD or at www.hp.com/support ...
...Windows desktop, double-click the HP Photosmart software icon. 2. Click the HP Photosmart Studio icon in the lower-right corner of the document. If you encounter problems, see "Solving installation problems" on page 22. 5. Register the device If you encounter problems, see "Solving installation problems" on page 22. 4... START COPY Color. Place the document in the document feeder tray with the top-left corner of the document located in the Dock. 2. For more than one HP device installed, select the appropriate tab for scanning (optional)" on the Starter CD or at www.hp.com/support ...
Setup Guide
Page 12
... the display. and +): If the device has a color display, enlarge or reduce the image. Back: Return to the device. For hardware problems, shows a message that are shown on . Wireless (802.11) status light: Indicate the status of power is scanned from the scanner glass or ADF. Attention light: When... blinking, the attention light indicates an error has occurred that the device is installed). The Quality light illuminates next to rotate the photo 90 degrees. Rotate: If the device has a color display, rotate the...
... the display. and +): If the device has a color display, enlarge or reduce the image. Back: Return to the device. For hardware problems, shows a message that are shown on . Wireless (802.11) status light: Indicate the status of power is scanned from the scanner glass or ADF. Attention light: When... blinking, the attention light indicates an error has occurred that the device is installed). The Quality light illuminates next to rotate the photo 90 degrees. Rotate: If the device has a color display, rotate the...
Setup Guide
Page 28
...disconnect the network cable from the device. 6. See "To print the Network configuration page" on page 28. 2. Solving Direct Digital Filing problems (optional) Unable to scan to the wireless network. Click the Networking tab, and then click Wireless (802.11) in the folder name. • Make sure...)" on the server. See "To print the Network configuration page" on page 28. The device is created on page 24. • One of devices that the network settings have access to network folder NOTE: The Direct Digital Filing feature does not support Windows Active Directory. However,...
...disconnect the network cable from the device. 6. See "To print the Network configuration page" on page 28. 2. Solving Direct Digital Filing problems (optional) Unable to scan to the wireless network. Click the Networking tab, and then click Wireless (802.11) in the folder name. • Make sure...)" on the server. See "To print the Network configuration page" on page 28. The device is created on page 24. • One of devices that the network settings have access to network folder NOTE: The Direct Digital Filing feature does not support Windows Active Directory. However,...
Setup Guide
Page 29
... correctly Make sure the folder name and filename prefix uses only the letters A through 9. If you have scanned many files to a folder, change the prefix. When setting up correctly on the all-in-one. The disk is full Make sure the server containing the folder has enough disk space available. The filename... might fail if the server name provided during setup cannot be sure to 9,999 files using the same prefix and suffix. Solving Direct Digital Filing problems (optional) 25
... correctly Make sure the folder name and filename prefix uses only the letters A through 9. If you have scanned many files to a folder, change the prefix. When setting up correctly on the all-in-one. The disk is full Make sure the server containing the folder has enough disk space available. The filename... might fail if the server name provided during setup cannot be sure to 9,999 files using the same prefix and suffix. Solving Direct Digital Filing problems (optional) 25
User Guide
Page 11
... messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan takes too long ...170 Part of the document did not scan or text is missing 170 Text cannot be edited ...171 Error messages appear 171...problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP ...
... messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan takes too long ...170 Part of the document did not scan or text is missing 170 Text cannot be edited ...171 Error messages appear 171...problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP ...
User Guide
Page 147
...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues •... You can find the ink cartridge number in different sizes. Maintain and troubleshoot 143 For more information, see www.hp.com/go/inkusage. NOTE: Ink from the Information and Support panel, and then click Retail Supplies Information. 10 Maintain...
...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues •... You can find the ink cartridge number in different sizes. Maintain and troubleshoot 143 For more information, see www.hp.com/go/inkusage. NOTE: Ink from the Information and Support panel, and then click Retail Supplies Information. 10 Maintain...
User Guide
Page 157
... streaks exist on the device. CAUTION: Use only glass cleaner to a certain page size. Close the ADF, and turn on scanned documents, cleaning the ADF frame might solve the problem. Dry the glass with a mild glass cleaner. If you use and the type of paper that contain abrasives, acetone, benzene,...clean the scanner glass 1. Lift the ADF. 3. If too much glass cleaner is fed through it can slow down performance, degrade the quality of scans, and affect the accuracy of which can damage the scanner glass. Turn off the device. 2. CAUTION: Do not spray the glass cleaner directly on...
... streaks exist on the device. CAUTION: Use only glass cleaner to a certain page size. Close the ADF, and turn on scanned documents, cleaning the ADF frame might solve the problem. Dry the glass with a mild glass cleaner. If you use and the type of paper that contain abrasives, acetone, benzene,...clean the scanner glass 1. Lift the ADF. 3. If too much glass cleaner is fed through it can slow down performance, degrade the quality of scans, and affect the accuracy of which can damage the scanner glass. Turn off the device. 2. CAUTION: Do not spray the glass cleaner directly on...
User Guide
Page 173
...splotchy (not smooth) The default enhancement setting might not be suitable for troubleshooting information. For more information, see Load media. Solve scan problems 169 For more information see Change the copy settings. For more information, see Change the copy settings. • Incompletely filled text... suitable for information about HP support. Replace the ink cartridges, and then resend the print job to enhance text or photographs, if needed . See Clean the device for more information, see Support and warranty for the job. Solve scan problems If the following topics ...
...splotchy (not smooth) The default enhancement setting might not be suitable for troubleshooting information. For more information, see Load media. Solve scan problems 169 For more information see Change the copy settings. For more information, see Change the copy settings. • Incompletely filled text... suitable for information about HP support. Replace the ink cartridges, and then resend the print job to enhance text or photographs, if needed . See Clean the device for more information, see Support and warranty for the job. Solve scan problems If the following topics ...
User Guide
Page 175
...the correct port on the back of your original has good image quality. • Colored backgrounds can be detected when the image is scanned or printed or when the image appears on the original does not scan well, if at all. For example, if the text that the OCR program converts...performing an OCR operation on an original, any colored text on a screen. In the software, check the TWAIN source by using tiny dots of the original photograph, which degrades the quality. If the Solve scan problems 171 Make sure that you scan the original. Scanned image quality is poor The original is TWAIN-...
...the correct port on the back of your original has good image quality. • Colored backgrounds can be detected when the image is scanned or printed or when the image appears on the original does not scan well, if at all. For example, if the text that the OCR program converts...performing an OCR operation on an original, any colored text on a screen. In the software, check the TWAIN source by using tiny dots of the original photograph, which degrades the quality. If the Solve scan problems 171 Make sure that you scan the original. Scanned image quality is poor The original is TWAIN-...
User Guide
Page 176
...settings to use more colors (or levels of gray). Chapter 10 following suggestions do not solve the problem, you might need to use a better-quality version of the original. • To eliminate the patterns, try reducing the size of the image after scanning. • Print the scanned image to see if... the quality is better. • Make sure that the resolution and color settings are ...
...settings to use more colors (or levels of gray). Chapter 10 following suggestions do not solve the problem, you might need to use a better-quality version of the original. • To eliminate the patterns, try reducing the size of the image after scanning. • Print the scanned image to see if... the quality is better. • Make sure that the resolution and color settings are ...
User Guide
Page 177
...8226; The network folder has not been set up correctly • Make sure the folder is reduced The HP software settings might be dirty. PING the device and make sure that the resolution and color settings are correct. • Size is created on the server. For more information. • Black ... ADF is empty. • Too light or dark • Try adjusting the settings. Try cleaning the scanner glass and lid backing. Solve scan problems 173 Try cleaning the scanner glass. If cleaning does not correct the problem, the scanner glass or ADF lid backing might need to the network.
...8226; The network folder has not been set up correctly • Make sure the folder is reduced The HP software settings might be dirty. PING the device and make sure that the resolution and color settings are correct. • Size is created on the server. For more information. • Black ... ADF is empty. • Too light or dark • Try adjusting the settings. Try cleaning the scanner glass and lid backing. Solve scan problems 173 Try cleaning the scanner glass. If cleaning does not correct the problem, the scanner glass or ADF lid backing might need to the network.
User Guide
Page 178
...file is created. • The server name cannot be resolved Sending to network folder might experience problems when sending faxes, receiving faxes, or both read and write to specific IP addresses. For ... common punctuation marks are used in the folder name. For more information, see the information in -one. For more information, see Test fax setup. If you might fail if the server name provided.... For more information, see which part of the device. The fax test failed If you have scanned many files to a folder, change the prefix. • The filename prefix has not been set...
...file is created. • The server name cannot be resolved Sending to network folder might experience problems when sending faxes, receiving faxes, or both read and write to specific IP addresses. For ... common punctuation marks are used in the folder name. For more information, see the information in -one. For more information, see Test fax setup. If you might fail if the server name provided.... For more information, see which part of the device. The fax test failed If you have scanned many files to a folder, change the prefix. • The filename prefix has not been set...
User Guide
Page 238
...connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP Web Jetadmin 94 IP settings 101 link speed 100 Mac OS setup 128 operating... Number of Copies button 16 O OCR edit scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212...scans 56 load ADF (automatic document feeder) 30 scan 52 output tray locating 13 media supported 36 ozone-depleting chemicals 228 P packing the device 206 pages per month (duty cycle) 208 panoramic photos 65 paper. See media paper-feed problems...
...connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP Web Jetadmin 94 IP settings 101 link speed 100 Mac OS setup 128 operating... Number of Copies button 16 O OCR edit scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212...scans 56 load ADF (automatic document feeder) 30 scan 52 output tray locating 13 media supported 36 ozone-depleting chemicals 228 P packing the device 206 pages per month (duty cycle) 208 panoramic photos 65 paper. See media paper-feed problems...
User Guide
Page 241
... specifications 212 streaks, troubleshoot copies 169 scan 173 stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25...type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 ...configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237 ...
... specifications 212 streaks, troubleshoot copies 169 scan 173 stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25...type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 ...configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237 ...