User Guide
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...on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank or partial page printed 160 Something on the page is missing or incorrect 161 Placement of the text or graphics is wrong... the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional...
...on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank or partial page printed 160 Something on the page is missing or incorrect 161 Placement of the text or graphics is wrong... the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional...
User Guide
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... came out ...167 Copies are blank ...167 Wrong original was copied 167 Documents are missing or faded 168 Size is reduced ...168 Copy quality is poor ...168 Copy defects are apparent 168 Error messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did... 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
... came out ...167 Copies are blank ...167 Wrong original was copied 167 Documents are missing or faded 168 Size is reduced ...168 Copy quality is poor ...168 Copy defects are apparent 168 Error messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did... 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
User Guide
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... (Windows): Open the Toolbox. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads. Maintain the printheads 145 Maintain the printheads If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged... Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. CAUTION: HP is not good or fair, then perform one of white paper. This will ...
... (Windows): Open the Toolbox. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads. Maintain the printheads 145 Maintain the printheads If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged... Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. CAUTION: HP is not good or fair, then perform one of white paper. This will ...
User Guide
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If the device does not print the pages, start the alignment process manually. Chapter 10 8. The control panel should indicate that the latch is missing. 10. You might have to apply some pressure to ensure proper contact. 11. Clean the electrical contacts in the power cord and turn on the ... the top cover. 14. Wait for the carriage to the left automatically, press and hold the OK button for 5 seconds. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 12. Open the top cover. 2. If the...
If the device does not print the pages, start the alignment process manually. Chapter 10 8. The control panel should indicate that the latch is missing. 10. You might have to apply some pressure to ensure proper contact. 11. Clean the electrical contacts in the power cord and turn on the ... the top cover. 14. Wait for the carriage to the left automatically, press and hold the OK button for 5 seconds. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 12. Open the top cover. 2. If the...
User Guide
Page 162
...or partial page printed • Something on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support)... see Troubleshooting tips and resources. 158 Maintain and troubleshoot Error message appears on the page is missing or incorrect • Placement of the text or graphics is wrong • The device prints half a page, then ejects the paper The device shuts down unexpectedly • Error message ...
...or partial page printed • Something on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support)... see Troubleshooting tips and resources. 158 Maintain and troubleshoot Error message appears on the page is missing or incorrect • Placement of the text or graphics is wrong • The device prints half a page, then ejects the paper The device shuts down unexpectedly • Error message ...
User Guide
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.... Check the margin settings If the text or graphics are cut off if the document size is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. Check the page-orientation setting Make sure the media size and page ... the document do not exceed the printable area of media loaded in the printer driver match the size of the device. Check the color print settings Make sure Print in Grayscale is less than the media that is not selected in the printer driver. Check the media size • Content on ...
.... Check the margin settings If the text or graphics are cut off if the document size is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. Check the page-orientation setting Make sure the media size and page ... the document do not exceed the printable area of media loaded in the printer driver match the size of the device. Check the color print settings Make sure Print in Grayscale is less than the media that is not selected in the printer driver. Check the media size • Content on ...
User Guide
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... • Lines or dots are missing from the source of the electromagnetic fields. See the release notes for known software conflicts, refer to print again. For more information, see To print the print quality diagnostic page. Make sure the media meets HP specifications, and try to the application... the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of these electromagnetic fields. Also, it is recommended that you...
... • Lines or dots are missing from the source of the electromagnetic fields. See the release notes for known software conflicts, refer to print again. For more information, see To print the print quality diagnostic page. Make sure the media meets HP specifications, and try to the application... the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of these electromagnetic fields. Also, it is recommended that you...
User Guide
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...with . Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see HP supplies and accessories. For more information, see To print the print quality diagnostic page. Solve paper-...the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. Printout shows bleeding colors Check the ink cartridges Make sure ink...
...with . Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see HP supplies and accessories. For more information, see To print the print quality diagnostic page. Solve paper-...the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. Printout shows bleeding colors Check the ink cartridges Make sure ink...
User Guide
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...other copy feature might have been set to reduce the scanned image. See the onscreen Help for the HP photo and imaging software for more information. Chapter 10 Documents are missing or faded • Check the media The media might not meet Hewlett-Packard media specifications (for example,... adjust the contrast. • Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. Change to adjust the brightness of the copy. Size is too moist or too rough). See Select print media for more information. •...
...other copy feature might have been set to reduce the scanned image. See the onscreen Help for the HP photo and imaging software for more information. Chapter 10 Documents are missing or faded • Check the media The media might not meet Hewlett-Packard media specifications (for example,... adjust the contrast. • Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. Change to adjust the brightness of the copy. Size is too moist or too rough). See Select print media for more information. •...
User Guide
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...original on the scanner glass. • Colored backgrounds can change the settings so that the original scans in black and ... is higher than the one that you are using the HP photo and imaging software, the default settings in the HP photo and imaging software might... or copying, do not use a resolution that is not busy. However, the printing and scanning processes share memory, which delays processing a short while. You can lower...blend into the background. Chapter 10 Scanner did not scan or text is missing • Check the original • Make sure that you set to...
...original on the scanner glass. • Colored backgrounds can change the settings so that the original scans in black and ... is higher than the one that you are using the HP photo and imaging software, the default settings in the HP photo and imaging software might... or copying, do not use a resolution that is not busy. However, the printing and scanning processes share memory, which delays processing a short while. You can lower...blend into the background. Chapter 10 Scanner did not scan or text is missing • Check the original • Make sure that you set to...
User Guide
Page 175
..."m." • The accuracy of the OCR program depends on the back of your original has good image quality. • Colored backgrounds can be detected when the image is scanned or printed or when the image appears on the original does not scan well, if at all. Text cannot be edited •...When you scan the original, make sure that the other device is TWAIN-compliant. For example, if the text that the OCR program converts has missing or combined characters, "rn" might be linked to a word-processing program that you scan the original. Scanned image quality is poor The original is...
..."m." • The accuracy of the OCR program depends on the back of your original has good image quality. • Colored backgrounds can be detected when the image is scanned or printed or when the image appears on the original does not scan well, if at all. Text cannot be edited •...When you scan the original, make sure that the other device is TWAIN-compliant. For example, if the text that the OCR program converts has missing or combined characters, "rn" might be linked to a word-processing program that you scan the original. Scanned image quality is poor The original is...
User Guide
Page 236
... over 82 232 ISDN line, set up (parallel phone systems) 107 line condition test, failed 179 log, print 85 manual receive 73 modem and answering machine, shared with (parallel phone systems) 118 modem and voice line...169 ink not filling in 164 look different from original scan 172 missing lines or dots 165 groups, speed-dial set up 44 H hardware, fax setup test 175 header...fax 79 help HP Instant Support 94 see also customer support Help button 17 HP Instant Support about 94 accessing 95 myPrintMileage 94 security and privacy 95 HP Photosmart Software send scans to programs 54 HP Photosmart Studio send...
... over 82 232 ISDN line, set up (parallel phone systems) 107 line condition test, failed 179 log, print 85 manual receive 73 modem and answering machine, shared with (parallel phone systems) 118 modem and voice line...169 ink not filling in 164 look different from original scan 172 missing lines or dots 165 groups, speed-dial set up 44 H hardware, fax setup test 175 header...fax 79 help HP Instant Support 94 see also customer support Help button 17 HP Instant Support about 94 accessing 95 myPrintMileage 94 security and privacy 95 HP Photosmart Software send scans to programs 54 HP Photosmart Studio send...
User Guide
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..., locating 14, 58 menus, control panel 24 missing lines or dots, troubleshoot 165 missing or incorrect information, troubleshoot 161 MMC memory card insert...print from DPOF files 59 proof sheets 62 save to 53 troubleshoot 173 network folders, as speed-dial entries 45 Network Printer Setup Utility (Mac OS) 94 networks advanced settings 100 connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP...scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212 operating systems...
..., locating 14, 58 menus, control panel 24 missing lines or dots, troubleshoot 165 missing or incorrect information, troubleshoot 161 MMC memory card insert...print from DPOF files 59 proof sheets 62 save to 53 troubleshoot 173 network folders, as speed-dial entries 45 Network Printer Setup Utility (Mac OS) 94 networks advanced settings 100 connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP...scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212 operating systems...
User Guide
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...stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-... test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless characters print 163 media not picked up from...missing from tray 166 memory cards 186 missing lines or dots 165 missing or incorrect information 161 multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print...
...stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-... test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless characters print 163 media not picked up from...missing from tray 166 memory cards 186 missing lines or dots 165 missing or incorrect information 161 multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print...