User's Guide
Page 6
... 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
... 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
User's Guide
Page 12
For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that make it accessible for people with disabilities. The printer doors, buttons, paper trays, and paper guides can be operated by users...users with mobility impairments, the printer software functions can be executed through the use of your operating system's accessibility options and features. The software also supports Windows accessibility options such as screen readers, Braille readers, and voice-to product accessibility, visit HP's Web site at www....
For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that make it accessible for people with disabilities. The printer doors, buttons, paper trays, and paper guides can be operated by users...users with mobility impairments, the printer software functions can be executed through the use of your operating system's accessibility options and features. The software also supports Windows accessibility options such as screen readers, Braille readers, and voice-to product accessibility, visit HP's Web site at www....
User's Guide
Page 37
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
Page 38
...color-coded slot and insert the cartridge into the slot. Remove the new ink cartridge from its package, install it firmly toward you. 3. For information about using these tools, see Understanding the configuration page). You can check the estimated ink levels from the printer for long periods of printer... cartridges 1. Remove the ink cartridge that requires replacement by grasping it between your printer, see Supplies. Press down firmly on the cartridge to view this information (see...the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
...color-coded slot and insert the cartridge into the slot. Remove the new ink cartridge from its package, install it firmly toward you. 3. For information about using these tools, see Understanding the configuration page). You can check the estimated ink levels from the printer for long periods of printer... cartridges 1. Remove the ink cartridge that requires replacement by grasping it between your printer, see Supplies. Press down firmly on the cartridge to view this information (see...the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
User's Guide
Page 39
... for damage to the printer that results from modifying the printheads. See To replace the printheads. To check printhead health Use one or more of the maintenance functions, or clean or replace... Ink Supplies in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. If the color tints on a clean sheet of the printheads (see To print the print... quality diagnostic page). 3. Check the health of white paper. Manually clean the printhead contacts. CAUTION HP is ...
... for damage to the printer that results from modifying the printheads. See To replace the printheads. To check printhead health Use one or more of the maintenance functions, or clean or replace... Ink Supplies in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. If the color tints on a clean sheet of the printheads (see To print the print... quality diagnostic page). 3. Check the health of white paper. Manually clean the printhead contacts. CAUTION HP is ...
User's Guide
Page 40
...page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and... Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the ...
...page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and... Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the ...
User's Guide
Page 43
...in the power cord and turn on the printhead but do not touch the nozzles. Press down firmly on . Wipe the electrical contacts on the printer. Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. properly engaged. You might have to apply some pressure... clothing. 7. NOTE The electrical contacts are not in the printhead slot inside the printer with the paper. 8. The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead ...
...in the power cord and turn on the printhead but do not touch the nozzles. Press down firmly on . Wipe the electrical contacts on the printer. Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. properly engaged. You might have to apply some pressure... clothing. 7. NOTE The electrical contacts are not in the printhead slot inside the printer with the paper. 8. The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead ...
User's Guide
Page 44
... To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW If the printer does . Open the top cover. 2. Lift the printhead latch. 4. Insert the printhead into its slot. 5. Lift the handle of its color-coded slot (the label on the printhead must match the label on the ...printhead to ensure proper contact. 7. You might have to apply some pressure to the left automatically, press and hold (Resume button) for 3 seconds. Wait while the printer initializes the printheads and ...
... To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW If the printer does . Open the top cover. 2. Lift the printhead latch. 4. Insert the printhead into its slot. 5. Lift the handle of its color-coded slot (the label on the printhead must match the label on the ...printhead to ensure proper contact. 7. You might have to apply some pressure to the left automatically, press and hold (Resume button) for 3 seconds. Wait while the printer initializes the printheads and ...
User's Guide
Page 45
... follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in the left pane, select the option to ensure the best print quality. If you are not satisfied with...
... follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in the left pane, select the option to ensure the best print quality. If you are not satisfied with...
User's Guide
Page 47
... printer is set the printer as the default in the printer. ● Printheads and ink cartridges are performing a task. See Understanding the configuration page. ● The printer is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not jammed in the Printers...
... printer is set the printer as the default in the printer. ● Printheads and ink cartridges are performing a task. See Understanding the configuration page. ● The printer is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not jammed in the Printers...
User's Guide
Page 49
.... If there is inserted into its correct color-coded slot. If the problem persists, the firewall is properly closed. ENWW Resolving printing problems 41 Check the printer setup for network environment ▲ Ensure the correct printer driver and printer driver port are secure. ● If the printer is connected to print Check the system configuration...
.... If there is inserted into its correct color-coded slot. If the problem persists, the firewall is properly closed. ENWW Resolving printing problems 41 Check the printer setup for network environment ▲ Ensure the correct printer driver and printer driver port are secure. ● If the printer is connected to print Check the system configuration...
User's Guide
Page 50
... interference on a clean sheet of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). See Setting minimum margins. Check the printer location and length of these electromagnetic fields. See Replacing the ink cartridges.... of USB cable ▲ High electromagnetic fields (such as the print quality. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Placement of the text or graphics is wrong Check how the media is loaded ▲...
... interference on a clean sheet of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). See Setting minimum margins. Check the printer location and length of these electromagnetic fields. See Replacing the ink cartridges.... of USB cable ▲ High electromagnetic fields (such as the print quality. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Placement of the text or graphics is wrong Check how the media is loaded ▲...
User's Guide
Page 53
... cartridges ▲ Ink cartridges might give printouts a "washed-out" quality. ● Color documents that use with the printer. Check the media type ▲ Some media types are not suitable for printing vivid color documents. Ink is smearing Check the print settings ● When you print documents that...not print properly, one or more time to reduce ink, or use HP Premium Paper designed for use much ink, allow more of ink. Check the margin settings ● Increase the margins in the printer driver. See Replacing the ink cartridges. See Selecting print media. This...
... cartridges ▲ Ink cartridges might give printouts a "washed-out" quality. ● Color documents that use with the printer. Check the media type ▲ Some media types are not suitable for printing vivid color documents. Ink is smearing Check the print settings ● When you print documents that...not print properly, one or more time to reduce ink, or use HP Premium Paper designed for use much ink, allow more of ink. Check the margin settings ● Increase the margins in the printer driver. See Replacing the ink cartridges. See Selecting print media. This...
User's Guide
Page 54
... Print the print quality diagnostic page on a clean sheet of white paper. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Lines or dots are printing as Best) require more ink than others. Check the... diagnostic page on a clean sheet of white paper. Choose different print settings in the printer driver. Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Wrong colors are printing Check the print settings ▲ Make sure Print in Grayscale is not selected...
... Print the print quality diagnostic page on a clean sheet of white paper. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Lines or dots are printing as Best) require more ink than others. Check the... diagnostic page on a clean sheet of white paper. Choose different print settings in the printer driver. Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Wrong colors are printing Check the print settings ▲ Make sure Print in Grayscale is not selected...
User's Guide
Page 79
... calibrate the linefeed. ● Calibrate Color: Allows you to correct problems with color tints. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you to perform color calibration to diagnose issues affecting the print quality of the printer. To open the HP Printer Utility 1. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to this guide...
... calibrate the linefeed. ● Calibrate Color: Allows you to correct problems with color tints. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you to perform color calibration to diagnose issues affecting the print quality of the printer. To open the HP Printer Utility 1. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to this guide...
User's Guide
Page 80
...: Guides you through aligning the printheads. See Calibrating the color. ● Calibrate Linefeed: Allows you to check the paper pick mechanism of a paper source. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. HP Printer Utility panels Information and Support panel ● Supplies Status... TCP/IP address, router, and subnet mask. See To calibrate the linefeed. ● HP Support: Gain access to HP website where you to correct problems with color tints. Network Printer Setup Utility (Mac OS) The tool allows you to configure network settings for a tray...
...: Guides you through aligning the printheads. See Calibrating the color. ● Calibrate Linefeed: Allows you to check the paper pick mechanism of a paper source. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. HP Printer Utility panels Information and Support panel ● Supplies Status... TCP/IP address, router, and subnet mask. See To calibrate the linefeed. ● HP Support: Gain access to HP website where you to correct problems with color tints. Network Printer Setup Utility (Mac OS) The tool allows you to configure network settings for a tray...
User's Guide
Page 82
... the pages will not contain the current information. 74 Chapter 6 Configuring and managing the printer ENWW If you bookmark the site and connect to open HP Instant Support. To use more black or color ink, and the estimated number of pages you can print with the remaining amount of ...supplies. To gain access to HP Instant Support ▲ Toolbox (Windows): Click the Information tab and click HP Instant Support. ▲...
... the pages will not contain the current information. 74 Chapter 6 Configuring and managing the printer ENWW If you bookmark the site and connect to open HP Instant Support. To use more black or color ink, and the estimated number of pages you can print with the remaining amount of ...supplies. To gain access to HP Instant Support ▲ Toolbox (Windows): Click the Information tab and click HP Instant Support. ▲...
User's Guide
Page 120
... C (-40° to 158° F) Storage relative humidity Up to color laser printers under $500. Physical specifications Speed (U.S. Black ▲ Up to 1200 dpi with pigmented black ink Color ▲ HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on... HP Premium Plus photo papers with color graphics: 10 ppm * Compared to 90 % noncondensing at a temperature of 65° C (150° F) 112 Appendix C Printer specifications ENWW Letter) Resolution Environmental specifications Operating environment Storage ...
... C (-40° to 158° F) Storage relative humidity Up to color laser printers under $500. Physical specifications Speed (U.S. Black ▲ Up to 1200 dpi with pigmented black ink Color ▲ HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on... HP Premium Plus photo papers with color graphics: 10 ppm * Compared to 90 % noncondensing at a temperature of 65° C (150° F) 112 Appendix C Printer specifications ENWW Letter) Resolution Environmental specifications Operating environment Storage ...
User's Guide
Page 133
...accessibility 4 accessories installing 9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B ... sustainability program 122 EWS. See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112... custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi....
...accessibility 4 accessories installing 9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B ... sustainability program 122 EWS. See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112... custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi....
User's Guide
Page 136
... Printer Services tab 71 Printer Status tab 70 transparencies guidelines 15 trays capacities 17 clearing jams 54 installing tray 2 11 locking, setting default 21 output tray illustration 5 paper guides illustration 5 tray 1 illustration 5 tray 2 illustration 5 troubleshooting, cannot be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP...
... Printer Services tab 71 Printer Status tab 70 transparencies guidelines 15 trays capacities 17 clearing jams 54 installing tray 2 11 locking, setting default 21 output tray illustration 5 paper guides illustration 5 tray 1 illustration 5 tray 2 illustration 5 troubleshooting, cannot be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP...
