Limited Warranty and Support Guide
Page 4
... FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
... FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
Limited Warranty and Support Guide
Page 9
... These Steps When You Need Help: 1 Check the setup poster and product documentation for help with setting up and using your equipment: • Do not disable the power cord grounding plug. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. be heavy;
... These Steps When You Need Help: 1 Check the setup poster and product documentation for help with setting up and using your equipment: • Do not disable the power cord grounding plug. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. be heavy;
Getting Started Guide
Page 3
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Getting Started Guide
Page 5
... problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to the Internet. ● Recover factory settings. Setup poster included with your computer. ● Get up your computer. ● Use the computer. ● Connect to -date information and www.hp.com/support/consumer-forum help . ● Upgrade...
... problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to the Internet. ● Recover factory settings. Setup poster included with your computer. ● Get up your computer. ● Use the computer. ● Connect to -date information and www.hp.com/support/consumer-forum help . ● Upgrade...
Getting Started Guide
Page 6
..., check the voltage requirements for computer owners. ● Maintain your computer. ● Find ergonomic information. The power supply is easily accessible at all times. Do not disable the power cord grounding plug. If you purchased your computer. WARNING! Click the Start button, click All Programs, click HP, and then click HP Support Assistant. Type of Microsoft Windows. 2 Chapter 2 Setting up your computer ENWW NOTE: Some...
..., check the voltage requirements for computer owners. ● Maintain your computer. ● Find ergonomic information. The power supply is easily accessible at all times. Do not disable the power cord grounding plug. If you purchased your computer. WARNING! Click the Start button, click All Programs, click HP, and then click HP Support Assistant. Type of Microsoft Windows. 2 Chapter 2 Setting up your computer ENWW NOTE: Some...
Getting Started Guide
Page 7
... Start button, click All Programs, and then click User Guides or visit www.hp.com/ergo. Unauthorized access to data and ongoing threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you choose to the computer. ❑ Download and install operating system updates. ❑ Look in the computer box for additional printed details or updates...
... Start button, click All Programs, and then click User Guides or visit www.hp.com/ergo. Unauthorized access to data and ongoing threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you choose to the computer. ❑ Download and install operating system updates. ❑ Look in the computer box for additional printed details or updates...
Getting Started Guide
Page 8
... follow the instructions provided by using Online Services: a. If you did not set up with an ISP, skip this computer. To transfer existing accounts, follow the instructions provided by the ISP. ◦ If you already have issues connecting to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do...
... follow the instructions provided by using Online Services: a. If you did not set up with an ISP, skip this computer. To transfer existing accounts, follow the instructions provided by the ISP. ◦ If you already have issues connecting to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do...
Getting Started Guide
Page 9
... it on page 1. Contact Support. When the cables connecting the computer to the external power source are plugged in , and turn on ; Connect the monitor to the computer, plug it in properly, and the wall outlet is functioning, the green power supply light on the back of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the documentation provided by using CDs or DVDs, memory sticks, and external hard drives. The following tables present...
... it on page 1. Contact Support. When the cables connecting the computer to the external power source are plugged in , and turn on ; Connect the monitor to the computer, plug it in properly, and the wall outlet is functioning, the green power supply light on the back of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the documentation provided by using CDs or DVDs, memory sticks, and external hard drives. The following tables present...
Getting Started Guide
Page 10
... Possible solution Test the wall outlet by connecting a different electrical device to it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is pressed. Use the Windows Task Manager to the red Shut Down button, and then click Restart. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select the program that the internal fan is...
... Possible solution Test the wall outlet by connecting a different electrical device to it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is pressed. Use the Windows Task Manager to the red Shut Down button, and then click Restart. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select the program that the internal fan is...
Getting Started Guide
Page 11
... can be used. Click the Start button, and then click Control Panel. 2. Use the mouse to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press the Sleep button (select models only), or the Esc key on the number keypad. NOTE: In addition to the information listed here, also refer to the back of the pins are bent, replace the monitor connector cable. ● If...
... can be used. Click the Start button, and then click Control Panel. 2. Use the mouse to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press the Sleep button (select models only), or the Esc key on the number keypad. NOTE: In addition to the information listed here, also refer to the back of the pins are bent, replace the monitor connector cable. ● If...
Getting Started Guide
Page 12
... save changes in all open programs. 4. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or is not in the selected program (Ctrl +S is next to select the Arrow button that the mouse is not detected. ● ● ● Ensure that you are using the following steps. 8 Chapter 3 Troubleshooting and maintenance ENWW Replace the batteries in all open program. 2. Use the arrow keys...
... save changes in all open programs. 4. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or is not in the selected program (Ctrl +S is next to select the Arrow button that the mouse is not detected. ● ● ● Ensure that you are using the following steps. 8 Chapter 3 Troubleshooting and maintenance ENWW Replace the batteries in all open program. 2. Use the arrow keys...
Getting Started Guide
Page 13
..., wireless keyboard, and wireless mouse shown in the following illustrations are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. Unplug the receiver from other devices. 1. ENWW Speakers and sound 9 Replace the non-powered speakers with powered speakers. After the mouse connection is...
..., wireless keyboard, and wireless mouse shown in the following illustrations are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. Unplug the receiver from other devices. 1. ENWW Speakers and sound 9 Replace the non-powered speakers with powered speakers. After the mouse connection is...
Getting Started Guide
Page 14
... you are turned on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you use the monitor front-panel Volume button to the network adapter, and do not start the desired program. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Log in monitor speakers, use an HDMI connector on . Do not connect a telephone cable to...
... you are turned on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you use the monitor front-panel Volume button to the network adapter, and do not start the desired program. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Log in monitor speakers, use an HDMI connector on . Do not connect a telephone cable to...
Getting Started Guide
Page 15
... repair software problems, try to factory defaults. ● System Recovery (see Microsoft System Restore on page 13) - Restore your hard disk drive. If your Internet service provider (ISP) for assistance. Symptom Possible solution Run the wireless setup wizard: 1. Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. This is internal, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver...
... repair software problems, try to factory defaults. ● System Recovery (see Microsoft System Restore on page 13) - Restore your hard disk drive. If your Internet service provider (ISP) for assistance. Symptom Possible solution Run the wireless setup wizard: 1. Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. This is internal, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver...
Getting Started Guide
Page 16
... restore point. Click the Start button. 2. To update a driver, click Update Driver, and then follow the onscreen instructions. 12 Chapter 3 Troubleshooting and maintenance ENWW NOTE: Always use this System Restore procedure before you use System Restore to return the computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Close all open the Device Manager window. 3. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD...
... restore point. Click the Start button. 2. To update a driver, click Update Driver, and then follow the onscreen instructions. 12 Chapter 3 Troubleshooting and maintenance ENWW NOTE: Always use this System Restore procedure before you use System Restore to return the computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Close all open the Device Manager window. 3. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD...
Getting Started Guide
Page 17
... the Recovery Manager: 1. Click Yes if you can reinstall it . A list of installable programs in the computer box. c. NOTE: Do not use the Recovery Manager program to reinstall it by using the Recovery Manager program (select models only). To add restore points manually: 1. b. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs you want to continue. 2. Close all open programs. 2. Click the Start button, right...
... the Recovery Manager: 1. Click Yes if you can reinstall it . A list of installable programs in the computer box. c. NOTE: Do not use the Recovery Manager program to reinstall it by using the Recovery Manager program (select models only). To add restore points manually: 1. b. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs you want to continue. 2. Close all open programs. 2. Click the Start button, right...
Getting Started Guide
Page 18
... Monthly Hardware cleanup Software updates Windows Update Hard disk diagnostic Yearly System Recovery Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that it to the original configuration when you have a scheduling feature to check for driver updates for further details. 14 Chapter 3 Troubleshooting and maintenance ENWW When you first started your Windows operating system installation clean, restoring it works at the Welcome screen. 3. To reinstall a program using Hard Disk Diagnostic. Run Disk...
... Monthly Hardware cleanup Software updates Windows Update Hard disk diagnostic Yearly System Recovery Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that it to the original configuration when you have a scheduling feature to check for driver updates for further details. 14 Chapter 3 Troubleshooting and maintenance ENWW When you first started your Windows operating system installation clean, restoring it works at the Welcome screen. 3. To reinstall a program using Hard Disk Diagnostic. Run Disk...
Getting Started Guide
Page 19
... an external hard disk drive. Vacuum between the keys of electric shock.) 1. You can overheat, or, in and around the computer connectors (for additional cleaning instructions. Visit www.hp.com/support for example, the Ethernet and USB connectors). Keep these steps to avoid removing key caps and springs. 1. ENWW Maintenance 15 NOTE: To remove sticker residue or a spill on a battery-powered vacuum mouse cleaner, to clean the computer and monitor: monitor...
... an external hard disk drive. Vacuum between the keys of electric shock.) 1. You can overheat, or, in and around the computer connectors (for additional cleaning instructions. Visit www.hp.com/support for example, the Ethernet and USB connectors). Keep these steps to avoid removing key caps and springs. 1. ENWW Maintenance 15 NOTE: To remove sticker residue or a spill on a battery-powered vacuum mouse cleaner, to clean the computer and monitor: monitor...
Getting Started Guide
Page 22
... recovery disc #1 into the DVD drive tray, and close the tray. 3. If the computer works, click the Start button, click the Arrow button next to a removable disc. Press the On button to turn on page 18. Otherwise, select Recover without a version of Microsoft Windows. 18 Chapter 3 Troubleshooting and maintenance ENWW When the Recovery Manager is finished, remove all peripheral devices from the computer except the monitor, keyboard, and mouse. 5. Recovery discs You should create a set...
... recovery disc #1 into the DVD drive tray, and close the tray. 3. If the computer works, click the Start button, click the Arrow button next to a removable disc. Press the On button to turn on page 18. Otherwise, select Recover without a version of Microsoft Windows. 18 Chapter 3 Troubleshooting and maintenance ENWW When the Recovery Manager is finished, remove all peripheral devices from the computer except the monitor, keyboard, and mouse. 5. Recovery discs You should create a set...
Getting Started Guide
Page 24
Let's work together to make a change . The packaging that you will eventually dispose of your old computer. Screen savers can also reduce the life of your purchase. We design our products to use without power management. How you can be more than 20 years. Don't disable the power settings. The power to make a change Thank you for maximum recyclability. HP computers keep energy needs to a minimum...
Let's work together to make a change . The packaging that you will eventually dispose of your old computer. Screen savers can also reduce the life of your purchase. We design our products to use without power management. How you can be more than 20 years. Don't disable the power settings. The power to make a change Thank you for maximum recyclability. HP computers keep energy needs to a minimum...
