Resolving Start Up and No Boot Problems Checklist
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... problems when computer does not startup or boot properly. If there is no battery or AC power at the notebook, contact HP for technical assistance Symptom: LEDs glow, but does not start Count number of a disk drive and fan turning. Connect an external monitor to help with diagnostics testing Contact HP for technical assistance. Perform a Hard Reset 1. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules...
... problems when computer does not startup or boot properly. If there is no battery or AC power at the notebook, contact HP for technical assistance Symptom: LEDs glow, but does not start Count number of a disk drive and fan turning. Connect an external monitor to help with diagnostics testing Contact HP for technical assistance. Perform a Hard Reset 1. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules...
Resolving Start Up and No Boot Problems Checklist
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... www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and...
... www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and...
Notebook Essentials - Windows 7
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... the User Guides disc included with some models. Refer to the Internet and send and receive e-mail. Then, read this guide provides specific instructions for more information. Connecting to the Internet After you set up and register your computer, there are important next steps to wired and wireless networks. Notebook Essentials 1 You will also find additional information. Click Start, click Help and Support, and then click User Guides...
... the User Guides disc included with some models. Refer to the Internet and send and receive e-mail. Then, read this guide provides specific instructions for more information. Connecting to the Internet After you set up and register your computer, there are important next steps to wired and wireless networks. Notebook Essentials 1 You will also find additional information. Click Start, click Help and Support, and then click User Guides...
Notebook Essentials - Windows 7
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... wireless antennas are installed and updated. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected, follow these suggestions: ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the correct drivers are free from obstructions. ■ Be sure that the cable...
... wireless antennas are installed and updated. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected, follow these suggestions: ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the correct drivers are free from obstructions. ■ Be sure that the cable...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. Left-side components Component (1) External monitor port (2) Vent (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (2) (6) Audio-in use. It is in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot (select models only) (9) Drive light...
... Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. Left-side components Component (1) External monitor port (2) Vent (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (2) (6) Audio-in use. It is in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot (select models only) (9) Drive light...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... memory. Enable/disable the processor C6 sleep state. NOTE: On models with two hard drives, this Change the language of Setup Utility in DC mode. Run a diagnostic test on . Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for the f1, f2, f9, f10, f11, and f12 functions of Setup Utility. Enable/disable LAN Power Saving. Run a comprehensive self-test on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk...
... memory. Enable/disable the processor C6 sleep state. NOTE: On models with two hard drives, this Change the language of Setup Utility in DC mode. Run a diagnostic test on . Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for the f1, f2, f9, f10, f11, and f12 functions of Setup Utility. Enable/disable LAN Power Saving. Run a comprehensive self-test on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... the following: ◦ Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device: USB CD-ROM ◦ 2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller ● Swap the functions of the fn key and left ctrl key. ● Enable/disable USB legacy support. System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data...
... the following: ◦ Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device: USB CD-ROM ◦ 2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller ● Swap the functions of the fn key and left ctrl key. ● Enable/disable USB legacy support. System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... information. 3. CAUTION: Improperly changing resource settings can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Select Start > Computer. 2. On the View menu, click one of the system resources that control how the devices work on the desktop. 2. If two devices require the same resource and create a device conflict, you can disable your hardware and cause your computer...
... information. 3. CAUTION: Improperly changing resource settings can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Select Start > Computer. 2. On the View menu, click one of the system resources that control how the devices work on the desktop. 2. If two devices require the same resource and create a device conflict, you can disable your hardware and cause your computer...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... part number 25, 29, 47 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 100 Bluetooth module removal 63 spare part number 24, 63 boot options 89, 94 boot order 89, 94 button sound 89 buttons power 11 TouchPad right/left 9 C cable kit, spare part number 25 cables, service considerations 37 camera module removal 69 spare part number 69 camera, product description 4 caps lock light, identifying 10 Card Reader Power Saving 89 changing the language of Setup Utility 85 chipset, product description 2 compartments memory module 16 components additional hardware...
... part number 25, 29, 47 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 100 Bluetooth module removal 63 spare part number 24, 63 boot options 89, 94 boot order 89, 94 button sound 89 buttons power 11 TouchPad right/left 9 C cable kit, spare part number 25 cables, service considerations 37 camera module removal 69 spare part number 69 camera, product description 4 caps lock light, identifying 10 Card Reader Power Saving 89 changing the language of Setup Utility 85 chipset, product description 2 compartments memory module 16 components additional hardware...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... (network 15 K keyboard product description 6 removal 53 spare part numbers 21, 53 keys esc 12 fn 12 function 12 navigation 12 Windows applications 12 Windows logo 12 L LAN Power Saving 89 language support 89 latch, battery release 16 legacy support, USB 90, 94 light power 10 lights caps lock 10 Digital Media Slot 15 optical drive 14 webcam 13 wireless 10 M Main menu 88 mass storage devices, spare part numbers 29 memory module product description 3 removal 51 spare part numbers 22, 51 memory module compartment...
... (network 15 K keyboard product description 6 removal 53 spare part numbers 21, 53 keys esc 12 fn 12 function 12 navigation 12 Windows applications 12 Windows logo 12 L LAN Power Saving 89 language support 89 latch, battery release 16 legacy support, USB 90, 94 light power 10 lights caps lock 10 Digital Media Slot 15 optical drive 14 webcam 13 wireless 10 M Main menu 88 mass storage devices, spare part numbers 29 memory module product description 3 removal 51 spare part numbers 22, 51 memory module compartment...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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...part numbers 23, 83 Processor C6 State 89 product description audio 4 camera 4 chipset 2 diskette drive 4 display panel 3 Ethernet 5 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 modem module 5 operating system 6 optical drives 4 pointing devices 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 wireless 5 product name 1 R recovering a program or driver 102 recovering from the dedicated recovery partition 107 recovering from the recovery discs 107 recovery discs 102, 103 Recovery Manager 102, 107 recovery partition...
...part numbers 23, 83 Processor C6 State 89 product description audio 4 camera 4 chipset 2 diskette drive 4 display panel 3 Ethernet 5 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 modem module 5 operating system 6 optical drives 4 pointing devices 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 wireless 5 product name 1 R recovering a program or driver 102 recovering from the dedicated recovery partition 107 recovering from the recovery discs 107 recovery discs 102, 103 Recovery Manager 102, 107 recovery partition...
Notebook PC User Guide - Windows 7
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... your computer: NOTE: Windows includes the User Account Control feature to improve the security of possible solutions to use. Identify the WLAN device from other devices. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list.
... your computer: NOTE: Windows includes the User Account Control feature to improve the security of possible solutions to use. Identify the WLAN device from other devices. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list.
Notebook PC User Guide - Windows 7
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... then press enter. 3. If prompted to your specific product from the models listed. 4. To use Windows Update: 1. Open your Web browser, go to open a window containing additional information. 6. Click the option for updates. 3. Click the Windows 7 operating system. 5. or - Click Start > All Programs > Windows Update. Click Check for software and driver downloads, type your computer after the installation is displayed, click an updated driver to http://www.hp.com/support, and select your hard drive. Obtaining the latest Windows device drivers You...
... then press enter. 3. If prompted to your specific product from the models listed. 4. To use Windows Update: 1. Open your Web browser, go to open a window containing additional information. 6. Click the option for updates. 3. Click the Windows 7 operating system. 5. or - Click Start > All Programs > Windows Update. Click Check for software and driver downloads, type your computer after the installation is displayed, click an updated driver to http://www.hp.com/support, and select your hard drive. Obtaining the latest Windows device drivers You...
Notebook PC User Guide - Windows 7
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... software ● Antivirus support (Norton Internet Security) ● Critical security updates NOTE: Security solutions are set in Windows or in the non-Windows Setup Utility preinstalled on how you send your computer for service, remove all password settings. CAUTION: To prevent being mishandled or stolen. Because most passwords are not displayed as deterrents, but they are designed to your information. NOTE: Before you want to control access...
... software ● Antivirus support (Norton Internet Security) ● Critical security updates NOTE: Security solutions are set in Windows or in the non-Windows Setup Utility preinstalled on how you send your computer for service, remove all password settings. CAUTION: To prevent being mishandled or stolen. Because most passwords are not displayed as deterrents, but they are designed to your information. NOTE: Before you want to control access...
Notebook PC User Guide - Windows 7
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... memory. Enable/disable LAN Power Saving. Enable/disable the processor C6 sleep state. Enable/disable Action Keys Mode. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enabled/disable Fan Always On. Enable/disable the processor Virtualization Technology. Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on . NOTE: On models with two hard drives, this Change the language of Setup Utility. When enabled, the computer fan...
... memory. Enable/disable LAN Power Saving. Enable/disable the processor C6 sleep state. Enable/disable Action Keys Mode. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enabled/disable Fan Always On. Enable/disable the processor Virtualization Technology. Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on . NOTE: On models with two hard drives, this Change the language of Setup Utility. When enabled, the computer fan...
Notebook PC User Guide - Windows 7
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... connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The BIOS initializes the operating system, determines how the computer will interact with your computer may be available on the HP Web site are explained in compressed files called SoftPaqs. NOTE: Windows® includes the User Account Control feature to Help and Support for tasks such as installing software, running utilities, or changing Windows settings...
... connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The BIOS initializes the operating system, determines how the computer will interact with your computer may be available on the HP Web site are explained in compressed files called SoftPaqs. NOTE: Windows® includes the User Account Control feature to Help and Support for tasks such as installing software, running utilities, or changing Windows settings...
Notebook PC User Guide - Windows 7
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... power cord from your hard drive. 102 Chapter 11 Software updates b. Make a note of the date, name, or other identifier. The BIOS installation begins. 5. During the download and installation, follow these steps: 1. Follow the instructions on the screen to download. 3. Follow any device, cable, or cord. The hard drive designation is running on battery power or connected to the hard drive. If no instructions are ready to locate the update later, after the BIOS has successfully updated. Downloading a BIOS update...
... power cord from your hard drive. 102 Chapter 11 Software updates b. Make a note of the date, name, or other identifier. The BIOS installation begins. 5. During the download and installation, follow these steps: 1. Follow the instructions on the screen to download. 3. Follow any device, cable, or cord. The hard drive designation is running on battery power or connected to the hard drive. If no instructions are ready to locate the update later, after the BIOS has successfully updated. Downloading a BIOS update...
Notebook PC User Guide - Windows 7
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... your hard drive. If prompted to your computer after the installation is displayed, click an updated driver to open a window containing additional information. 6. Open your country or region. 2. Click Install now to http://www.hp.com/support, and select your Web browser, go to install the updated driver. Select your computer model number in the Search box, and then press enter. 3. Updating programs and drivers To download and install software other than a BIOS update, follow...
... your hard drive. If prompted to your computer after the installation is displayed, click an updated driver to open a window containing additional information. 6. Open your country or region. 2. Click Install now to http://www.hp.com/support, and select your Web browser, go to install the updated driver. Select your computer model number in the Search box, and then press enter. 3. Updating programs and drivers To download and install software other than a BIOS update, follow...
Notebook PC User Guide - Windows 7
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... 9 battery temperature 70 battery, identifying 11 bays battery 9 hard drive 9 BIOS, updating 101 Blu-ray Disc playing 43 removing 48 Bluetooth device 13, 19 Bluetooth label 12 boot options 99 boot order 99 button sound 99 buttons power 4 TouchPad right/left 2, 24 C cables LAN 22 USB 80 calibrating battery 68 caps lock light, identifying 3 Card Reader Power Saving 99 CD copying 46 playing 43 removing 48 CD drive 41, 74 changing the language of Setup Utility 96 charging batteries 66, 68 checking audio functions 36 compartments memory module 9 components additional hardware 11...
... 9 battery temperature 70 battery, identifying 11 bays battery 9 hard drive 9 BIOS, updating 101 Blu-ray Disc playing 43 removing 48 Bluetooth device 13, 19 Bluetooth label 12 boot options 99 boot order 99 button sound 99 buttons power 4 TouchPad right/left 2, 24 C cables LAN 22 USB 80 calibrating battery 68 caps lock light, identifying 3 Card Reader Power Saving 99 CD copying 46 playing 43 removing 48 CD drive 41, 74 changing the language of Setup Utility 96 charging batteries 66, 68 checking audio functions 36 compartments memory module 9 components additional hardware 11...
Notebook PC User Guide - Windows 7
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...(network 8 K keyboard hotkey, identifying 28 keys esc 5 fn 5 function 5 navigation 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 modem approval 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 99 language support 99 latch, battery release 9 light power 3 lights caps lock 3 Digital Media Slot 8 optical drive 7 webcam 6 wireless 3 local area network (LAN) cable required 22 connecting cable 22 low battery level 67 M Main menu 98 maintenance Disk Cleanup 75 Disk Defragmenter 75 managing a power-on password 91 managing an administrator password 90 media controls...
...(network 8 K keyboard hotkey, identifying 28 keys esc 5 fn 5 function 5 navigation 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 modem approval 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 99 language support 99 latch, battery release 9 light power 3 lights caps lock 3 Digital Media Slot 8 optical drive 7 webcam 6 wireless 3 local area network (LAN) cable required 22 connecting cable 22 low battery level 67 M Main menu 98 maintenance Disk Cleanup 75 Disk Defragmenter 75 managing a power-on password 91 managing an administrator password 90 media controls...