Resolving Start Up and No Boot Problems Checklist
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... possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals...
... possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals...
Resolving Start Up and No Boot Problems Checklist
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... www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and...
... www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and...
Limited warranty and technical support - (1 Year)
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... HP: Product number, serial number, model name, and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English See the HP Web site at http://www.hp.com/support. Find original product drivers, latest updates and software fixes, warranty information, and product documentation. Find updated service and support information. Open an online service event with an HP support...
... HP: Product number, serial number, model name, and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English See the HP Web site at http://www.hp.com/support. Find original product drivers, latest updates and software fixes, warranty information, and product documentation. Find updated service and support information. Open an online service event with an HP support...
Notebook Essentials - Windows 7
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Contents Using system restore points 21 Performing a recovery 22 Recovering using the recovery discs 22 Recovering using the partition on the hard drive (select models only 23 Chapter 7: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 25 Appendix A: Troubleshooting Troubleshooting resources 27 Quick troubleshooting 27 The computer is unable to start up 27 The computer screen is blank 27 Software is functioning abnormally 28 The computer is on...
Contents Using system restore points 21 Performing a recovery 22 Recovering using the recovery discs 22 Recovering using the partition on the hard drive (select models only 23 Chapter 7: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 25 Appendix A: Troubleshooting Troubleshooting resources 27 Quick troubleshooting 27 The computer is unable to start up 27 The computer screen is blank 27 Software is functioning abnormally 28 The computer is on...
Notebook Essentials - Windows 7
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... User Guide in Help and Support. ■ Webcam-An adjustable camera with the features of the computer and explains where to get additional information for each feature. ■ Audio-The computer includes integrated speakers. You can connect an optional display device or an HDMI (High Definition Multimedia Interface) device to your instant messaging program. For instructions on the webcam, refer to the User Guide in microphones that make the webcam...
... User Guide in Help and Support. ■ Webcam-An adjustable camera with the features of the computer and explains where to get additional information for each feature. ■ Audio-The computer includes integrated speakers. You can connect an optional display device or an HDMI (High Definition Multimedia Interface) device to your instant messaging program. For instructions on the webcam, refer to the User Guide in microphones that make the webcam...
Notebook Essentials - Windows 7
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.... To access this document, click Start, click Help and Support, and then click User Guides, or refer to your equipment, observe these practices: ■ Plug the power cord into an AC outlet that is easily accessible at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. Do not disable the power cord grounding pin, for at all programs. 2. Turning off...
.... To access this document, click Start, click Help and Support, and then click User Guides, or refer to your equipment, observe these practices: ■ Plug the power cord into an AC outlet that is easily accessible at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. Do not disable the power cord grounding pin, for at all programs. 2. Turning off...
Notebook Essentials - Windows 7
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... sure that the wireless light on -screen instructions. d. If the wireless device is white, turn it in Help and Support. 3. During the router installation, the router manufacturer's software allows you change the network name (SSID) and enable security to access the router. ✎ If you do not enable security, an unauthorized wireless user can access the Internet. 1. For help you temporarily connect your new wireless computer to the User Guide in the notification area...
... sure that the wireless light on -screen instructions. d. If the wireless device is white, turn it in Help and Support. 3. During the router installation, the router manufacturer's software allows you change the network name (SSID) and enable security to access the router. ✎ If you do not enable security, an unauthorized wireless user can access the Internet. 1. For help you temporarily connect your new wireless computer to the User Guide in the notification area...
Notebook Essentials - Windows 7
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... of your hard drive at a specific point in time. Notebook Essentials 21 You can then recover back to that the computer is performing optimally. ✎ If you revert to AC power before you start the backup process. ✎ The backup process may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to an earlier restore point...
... of your hard drive at a specific point in time. Notebook Essentials 21 You can then recover back to that the computer is performing optimally. ✎ If you revert to AC power before you start the backup process. ✎ The backup process may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to an earlier restore point...
Notebook Essentials - Windows 7
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... in Help and Support. Notebook Essentials 29 The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the computer wireless device is turned on. ■...
... in Help and Support. Notebook Essentials 29 The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the computer wireless device is turned on. ■...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... device, and select Mouse settings. NOTE: When the TouchPad is enabled, the light is an unmarked scroll zone inside the right edge of the TouchPad. Top components TouchPad Component Description (1) TouchPad on/off indicator To turn the TouchPad on and off, quickly double-tap the TouchPad on/off . (2) TouchPad zone* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button* Functions like the left button on an external mouse. (4) Right TouchPad button* Functions...
... device, and select Mouse settings. NOTE: When the TouchPad is enabled, the light is an unmarked scroll zone inside the right edge of the TouchPad. Top components TouchPad Component Description (1) TouchPad on/off indicator To turn the TouchPad on and off, quickly double-tap the TouchPad on/off . (2) TouchPad zone* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button* Functions like the left button on an external mouse. (4) Right TouchPad button* Functions...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... optional video or audio device, such as a deterrent, but it may not prevent the computer from being mishandled or stolen. Connects optional USB devices. Connects an external VGA monitor or projector. Produces sound when connected to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Left-side components Component (1) Security cable slot (2) Vent (3) External monitor port (4) RJ-45 (network) jack (5) HDMI port (6) USB port (7) Audio-in use...
... optional video or audio device, such as a deterrent, but it may not prevent the computer from being mishandled or stolen. Connects optional USB devices. Connects an external VGA monitor or projector. Produces sound when connected to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Left-side components Component (1) Security cable slot (2) Vent (3) External monitor port (4) RJ-45 (network) jack (5) HDMI port (6) USB port (7) Audio-in use...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... locate documents, drivers, and support for the computer. ● Model description (5). This is an alphanumeric identifier that you may need when contacting technical support. ● Product name (1). Component replacement procedures 39 Make special note of the computer, provides important information that is the alphanumeric identifier used to each screw size and location during removal and replacement. This number provides specific information about the product's hardware...
... locate documents, drivers, and support for the computer. ● Model description (5). This is an alphanumeric identifier that you may need when contacting technical support. ● Product name (1). Component replacement procedures 39 Make special note of the computer, provides important information that is the alphanumeric identifier used to each screw size and location during removal and replacement. This number provides specific information about the product's hardware...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. If Setup Utility is displayed. 3. When the Startup Menu is not open , begin at step 1. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. 88 Chapter 5 Setup Utility (BIOS) Open Setup Utility by turning...
... ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. If Setup Utility is displayed. 3. When the Startup Menu is not open , begin at step 1. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. 88 Chapter 5 Setup Utility (BIOS) Open Setup Utility by turning...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... Utility. When enabled, the computer fan will always be on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter 90 Chapter 5 Setup Utility (BIOS) Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on . System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power...
... Utility. When enabled, the computer fan will always be on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter 90 Chapter 5 Setup Utility (BIOS) Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on . System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... computer hardware and hardware configurations should change the resource settings in Windows 7: 1. Select Start > Computer. 2. On the View menu, click one of the system resources that control how the devices work on the computer. If two devices require the same resource and create a device conflict, you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. System resource specifications You can use Device Manager...
... computer hardware and hardware configurations should change the resource settings in Windows 7: 1. Select Start > Computer. 2. On the View menu, click one of the system resources that control how the devices work on the computer. If two devices require the same resource and create a device conflict, you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. System resource specifications You can use Device Manager...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... creating a system restore point. Select Start > Control Panel > System and Security > System. 2. Follow the on -screen instructions. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point. Backing up your hard drive at a specific point in time. Click Create. 6. A system restore point allows you to save and name a snapshot of your information 101 Using Windows Backup and Restore To create a backup using Windows Backup...
... creating a system restore point. Select Start > Control Panel > System and Security > System. 2. Follow the on -screen instructions. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point. Backing up your hard drive at a specific point in time. Click Create. 6. A system restore point allows you to save and name a snapshot of your information 101 Using Windows Backup and Restore To create a backup using Windows Backup...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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...hard drive 14 bezel illustrated 25 spare part number 25, 75 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive spare part number 32 specifications 96 Bluetooth cable, spare part number 32 Bluetooth module removal 65 spare part number 23, 29, 65 Bluetooth module cable, spare part number 23, 65 boot options 90 boot order 90 button sound 90 buttons power 8 TouchPad right/left 6 C cables, service considerations 35 camera module removal 75 spare part number 75 camera, product description 3 caps lock light, identifying 7 Card Reader Power Saving 90 changing the language of Setup Utility...
...hard drive 14 bezel illustrated 25 spare part number 25, 75 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive spare part number 32 specifications 96 Bluetooth cable, spare part number 32 Bluetooth module removal 65 spare part number 23, 29, 65 Bluetooth module cable, spare part number 23, 65 boot options 90 boot order 90 button sound 90 buttons power 8 TouchPad right/left 6 C cables, service considerations 35 camera module removal 75 spare part number 75 camera, product description 3 caps lock light, identifying 7 Card Reader Power Saving 90 changing the language of Setup Utility...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... J jacks audio-in (microphone) 12 audio-out (headphone) 12 RJ-45 (network) 12 K keyboard product description 4 removal 59 spare part number 32 spare part numbers 18, 59 keys action 9 esc 9 fn 9 function 9 navigation 9 Windows applications 9 Windows logo 9 L LAN Power Saving 90 language support 90 latch, battery release 14 lights AC adapter 11 battery charging 11 caps lock 7 hard drive 12 optical drive 11, 12 power 7 TouchPad 7 webcam 10 wireless 7 M Main menu 89 mass storage devices, spare part numbers 27 memory module product description 2 removal 42 spare part number 31 spare part numbers...
... J jacks audio-in (microphone) 12 audio-out (headphone) 12 RJ-45 (network) 12 K keyboard product description 4 removal 59 spare part number 32 spare part numbers 18, 59 keys action 9 esc 9 fn 9 function 9 navigation 9 Windows applications 9 Windows logo 9 L LAN Power Saving 90 language support 90 latch, battery release 14 lights AC adapter 11 battery charging 11 caps lock 7 hard drive 12 optical drive 11, 12 power 7 TouchPad 7 webcam 10 wireless 7 M Main menu 89 mass storage devices, spare part numbers 27 memory module product description 2 removal 42 spare part number 31 spare part numbers...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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...1 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 4 optical drives 2 pointing devices 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 wireless 3 product name 1 R recovering a program or driver 98 from the dedicated recovery partition 103 from the recovery discs 102 recovery discs 98, 99 Recovery Manager 98, 102 recovery partition 98 recovery, system 102 removal/replacement preliminaries 34 procedures 39 restore points 101 restoring default settings 88 RJ-45 (network) jack...
...1 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 4 optical drives 2 pointing devices 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 wireless 3 product name 1 R recovering a program or driver 98 from the dedicated recovery partition 103 from the recovery discs 102 recovery discs 98, 99 Recovery Manager 98, 102 recovery partition 98 recovery, system 102 removal/replacement preliminaries 34 procedures 39 restore points 101 restoring default settings 88 RJ-45 (network) jack...
Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - Maintenance and Service Guide
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... 37 webcam module removal 75 spare part number 25, 32 webcam, identifying 10 Windows applications key, identifying 9 Windows logo key, identifying 9 wireless antennas 14 wireless antennas and cables removal 78 spare part number 32, 78 wireless light 7 wireless, product description 3 wireless/memory module compartment cover removal 43 spare part number 43 WLAN module removal 46 spare part number 29, 30 spare part numbers 19, 46 workstation guidelines 37 U USB board removal 61 spare part number 18, 61 USB ports identifying 11, 12 pin assignments 106 using Setup Utility 87 using system restore...
... 37 webcam module removal 75 spare part number 25, 32 webcam, identifying 10 Windows applications key, identifying 9 Windows logo key, identifying 9 wireless antennas 14 wireless antennas and cables removal 78 spare part number 32, 78 wireless light 7 wireless, product description 3 wireless/memory module compartment cover removal 43 spare part number 43 WLAN module removal 46 spare part number 29, 30 spare part numbers 19, 46 workstation guidelines 37 U USB board removal 61 spare part number 18, 61 USB ports identifying 11, 12 pin assignments 106 using Setup Utility 87 using system restore...