User Guide
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... the print cartridges. Print cartridge troubleshooting If you do not remove all the pieces of paper that might start to continue the current job. Close the front access door. Cause: Paper had jammed in a cool, dry place. The paper might be the same size and type. ...paper from high humidity. When you plan to work well with one of paper types before buying a large quantity. When you receive an error message about the print cartridges, see Print cartridge messages for maximum performance. Use HP Advanced Photo Papers for more paper jams are likely to purchase...
... the print cartridges. Print cartridge troubleshooting If you do not remove all the pieces of paper that might start to continue the current job. Close the front access door. Cause: Paper had jammed in a cool, dry place. The paper might be the same size and type. ...paper from high humidity. When you plan to work well with one of paper types before buying a large quantity. When you receive an error message about the print cartridges, see Print cartridge messages for maximum performance. Use HP Advanced Photo Papers for more paper jams are likely to purchase...
User Guide
Page 139
... Others copy, or alignment. Off Current The product is busy. Clear the paper jam, and then press Resume. to inform you about various error conditions. Off Off Current The product is out of Load paper and press selectio paper. Resume. On light Resume light Off Off Blinking Off ... in special sequences to turn the product on the product. Wait for information on solving your error condition based on which lights are on or blinking on . Off Current The front access Close the front selectio door or the print access door or the n On, cartridge access print ...
... Others copy, or alignment. Off Current The product is busy. Clear the paper jam, and then press Resume. to inform you about various error conditions. Off Off Current The product is out of Load paper and press selectio paper. Resume. On light Resume light Off Off Blinking Off ... in special sequences to turn the product on the product. Wait for information on solving your error condition based on which lights are on or blinking on . Off Current The front access Close the front selectio door or the print access door or the n On, cartridge access print ...
User Guide
Page 140
...replace the black print cartridge. The print cartridge might be supported for more information. Install or remove and reinsert the tri-color print cartridge. Tri-color print cartridge light Off Black print cartridge light blinking Current selectio n On, Others Off The black print cartridge is missing.... Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. The print cartridge is not intended for use in this product. Errors 137 Close the print cartridge door. 3. The print cartridge might not be ...
...replace the black print cartridge. The print cartridge might be supported for more information. Install or remove and reinsert the tri-color print cartridge. Tri-color print cartridge light Off Black print cartridge light blinking Current selectio n On, Others Off The black print cartridge is missing.... Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. The print cartridge is not intended for use in this product. Errors 137 Close the print cartridge door. 3. The print cartridge might not be ...
User Guide
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...Resume light On Off Check Print Cartridge lights Paper Description Selectio n lights Black print cartridge light Off The tri-color print cartridge has been removed. Tri-color print cartridge light Off Black print cartridge light On Current selectio n On, Others Off The black print cartridge ... ink-backup mode with the product Door open • Firmware revision mismatch • Mechanism error • Memory is a list of product-related error messages: • Door open Solution: Close the front access door or the print cartridge door. The black print cartridge has been removed...
...Resume light On Off Check Print Cartridge lights Paper Description Selectio n lights Black print cartridge light Off The tri-color print cartridge has been removed. Tri-color print cartridge light Off Black print cartridge light On Current selectio n On, Others Off The black print cartridge ... ink-backup mode with the product Door open • Firmware revision mismatch • Mechanism error • Memory is a list of product-related error messages: • Door open Solution: Close the front access door or the print cartridge door. The black print cartridge has been removed...
User Guide
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.... • Windows 2000: Click Registry, and then click Export Registry Errors 147 Click File, and then click Scan New. Imaging for and disable the service 1. Cause: If you do one device is connected with the HP Solution Center. Click the Processes tab. 4. If the Lexbceserver service is...and then click OK. Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is running. Press the Ctrl + Alt + Delete to close the dialog box. 5. In the right pane, right-click Lexbceserver, and then click Properties. Click OK to open the Task Manager. 3. Troubleshooting ...
.... • Windows 2000: Click Registry, and then click Export Registry Errors 147 Click File, and then click Scan New. Imaging for and disable the service 1. Cause: If you do one device is connected with the HP Solution Center. Click the Processes tab. 4. If the Lexbceserver service is...and then click OK. Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is running. Press the Ctrl + Alt + Delete to close the dialog box. 5. In the right pane, right-click Lexbceserver, and then click Properties. Click OK to open the Task Manager. 3. Troubleshooting ...
User Guide
Page 178
... Invalid file name Solution: Make sure that the product software recognizes. Troubleshooting Error reading or writing the file Solution: Check to create a print preview file. Supported file types for the HP All-in-One Refer to the following for the HP All-in the following file formats: BMP, DCX, FPX, GIF, JPG,... save an image in -One Cause: The product software did not recognize or support the file format of the image you have the right folder and file name. Cause: The product software could not open or save the file. File not found Solution: Close some applications and try the...
... Invalid file name Solution: Make sure that the product software recognizes. Troubleshooting Error reading or writing the file Solution: Check to create a print preview file. Supported file types for the HP All-in-One Refer to the following for the HP All-in the following file formats: BMP, DCX, FPX, GIF, JPG,... save an image in -One Cause: The product software did not recognize or support the file format of the image you have the right folder and file name. Cause: The product software could not open or save the file. File not found Solution: Close some applications and try the...
User Guide
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...Your computer was not turned on. • Your computer was not connected to your computer is turned on your scan. Borderless printing error Solution: Borderless printing cannot occur with the product. Disconnected Solution: Make sure your computer. Solutions are listed in the background, such ... used • Solution 2: Create more information. Install the tri-color print cartridge. Cause: For scanning, there must be at least 50 MB of space available on and is resolved. • Solution 1: Close applications that came with only the black print cartridge installed. See ...
...Your computer was not turned on. • Your computer was not connected to your computer is turned on your scan. Borderless printing error Solution: Borderless printing cannot occur with the product. Disconnected Solution: Make sure your computer. Solutions are listed in the background, such ... used • Solution 2: Create more information. Install the tri-color print cartridge. Cause: For scanning, there must be at least 50 MB of space available on and is resolved. • Solution 1: Close applications that came with only the black print cartridge installed. See ...
User Guide
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...applications and try the task again. If there is paper in -One. If it on your print job, press the Resume button on the control panel of disk space Solution: Close some other media require a drying time that came with the HP All-in the input tray, remove the paper, gently tap the... software is out of paper against a flat surface, and reload the paper into the input tray. Paper messages The following is a list of paper-related error messages: • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam or misfeed • Paper mismatch ...
...applications and try the task again. If there is paper in -One. If it on your print job, press the Resume button on the control panel of disk space Solution: Close some other media require a drying time that came with the HP All-in the input tray, remove the paper, gently tap the... software is out of paper against a flat surface, and reload the paper into the input tray. Paper messages The following is a list of paper-related error messages: • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam or misfeed • Paper mismatch ...
User Guide
Page 192
... right side and remove any paper still in the tab on the left side a. Move the print carriage all the way to the right side. Close the front access door. 5. Press in the product. Check for a paper jam in the rear access door a. Move the print carriage all the way ... still in the product. 4. c. Check for any tools or other devices to the left side. If the print carriage is stuck on the right side a. b. Errors 189 If the print carriage is stuck in the product. Move the print carriage all the way to remove jammed paper. c. Check the paper path...
... right side and remove any paper still in the tab on the left side a. Move the print carriage all the way to the right side. Close the front access door. 5. Press in the product. Check for a paper jam in the rear access door a. Move the print carriage all the way ... still in the product. 4. c. Check for any tools or other devices to the left side. If the print carriage is stuck on the right side a. b. Errors 189 If the print carriage is stuck in the product. Move the print carriage all the way to remove jammed paper. c. Check the paper path...
User Guide
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... cartridge is resolved. • Solution 1: Make sure you are using the correct print cartridges for your country/region, and then click Contact HP for information on calling for the other print cartridge. 10. Solutions are using the correct print cartridges • Solution 2: Contact...backup mode, the product can also remove the indicated print cartridge and print using the correct print cartridges Solution: Check to be cleaned. Errors 197 Troubleshooting 9. Gently close the print cartridge door and plug the power cord into the back of warranty date has not been reached, contact...
... cartridge is resolved. • Solution 1: Make sure you are using the correct print cartridges for your country/region, and then click Contact HP for information on calling for the other print cartridge. 10. Solutions are using the correct print cartridges • Solution 2: Contact...backup mode, the product can also remove the indicated print cartridge and print using the correct print cartridges Solution: Check to be cleaned. Errors 197 Troubleshooting 9. Gently close the print cartridge door and plug the power cord into the back of warranty date has not been reached, contact...
User Guide
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.... 7. For a list of the slot. 9. Check to release it, and then pull it forward into the slot. 8. Close the print cartridge door. 10. Press down on the right. Close the print cartridge door. 6. Press down on the cartridge to release it, and then pull it clicks into the slot... that came with both print cartridges. Remove the black print cartridge from the slot on the right. Remove the tri-color print cartridge from the slot on the left. Errors 201 Then push the print cartridge forward until it toward you out of compatible print cartridges, see if the...
.... 7. For a list of the slot. 9. Check to release it, and then pull it forward into the slot. 8. Close the print cartridge door. 10. Press down on the right. Close the print cartridge door. 6. Press down on the cartridge to release it, and then pull it clicks into the slot... that came with both print cartridges. Remove the black print cartridge from the slot on the right. Remove the tri-color print cartridge from the slot on the left. Errors 201 Then push the print cartridge forward until it toward you out of compatible print cartridges, see if the...
User Guide
Page 208
...Cause: The print cartridge contacts needed to dry for the other print cartridge. 10. Errors 205 Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Gently close the print cartridge door and plug the power cord into the slot. Hold the print ...cartridge with the HP logo on top, and insert the print cartridge back into the back...
...Cause: The print cartridge contacts needed to dry for the other print cartridge. 10. Errors 205 Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Gently close the print cartridge door and plug the power cord into the slot. Hold the print ...cartridge with the HP logo on top, and insert the print cartridge back into the back...
User Guide
Page 90
Close the front access door. Find a paper type that works well and is too... Cause: Paper had jammed in a storage book to curl, which might have a problem with printing, you receive an error message about the print cartridges, see "Print cartridge messages" on a flat surface in a cool, dry place. Print ... are designed for more paper jams are experiencing problems with one of your printouts. Use HP Advanced Photo Papers for torn pieces of paper types before buying a large quantity. HP Advanced papers are removing it, check for maximum performance. Test...
Close the front access door. Find a paper type that works well and is too... Cause: Paper had jammed in a storage book to curl, which might have a problem with printing, you receive an error message about the print cartridges, see "Print cartridge messages" on a flat surface in a cool, dry place. Print ... are designed for more paper jams are experiencing problems with one of your printouts. Use HP Advanced Photo Papers for torn pieces of paper types before buying a large quantity. HP Advanced papers are removing it, check for maximum performance. Test...
User Guide
Page 134
Tri-color print cartridge light Off Black print cartridge light On The black print cartridge is a list of product-related error messages: • Door open • Firmware revision mismatch • Mechanism error • Scan errors • Unable to print • Product might not be correctly ...installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was open Solution: Close the front...
Tri-color print cartridge light Off Black print cartridge light On The black print cartridge is a list of product-related error messages: • Door open • Firmware revision mismatch • Mechanism error • Scan errors • Unable to print • Product might not be correctly ...installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was open Solution: Close the front...
User Guide
Page 143
...the pane to see both lexbces and RPCSS, delete only lexbces and keep RPCSS. Details of the Lexmark or Dell devices without affecting HP software. 8. c. Click OK. 7. If you see if lexbces is listed in the Service status area, click Start. The Computer ...to close the dialog box. To edit the Registry a. d. Double-click Services and Applications, and then double-click Services. On the General tab, in the Data column. Troubleshooting 6. Edit the registry. If the Data column contains lexbces, right-click DependOnService and select Modify. Do one , caused a scan communication error....
...the pane to see both lexbces and RPCSS, delete only lexbces and keep RPCSS. Details of the Lexmark or Dell devices without affecting HP software. 8. c. Click OK. 7. If you see if lexbces is listed in the Service status area, click Start. The Computer ...to close the dialog box. To edit the Registry a. d. Double-click Services and Applications, and then double-click Services. On the General tab, in the Data column. Troubleshooting 6. Edit the registry. If the Data column contains lexbces, right-click DependOnService and select Modify. Do one , caused a scan communication error....
User Guide
Page 149
...components to the way windows starts message appears. c. e. NOTE: If you do one of components to delete. After the computer restarts, the You've used system configuration utility to make... changes to remove, click OK. c. Errors 147 Click Selective Startup. If there is denied while making the changes. g. i. Troubleshooting To... Continue. • In Windows XP and Windows 2000: Click Run. Click Apply, and then click Close. Run the Disk Cleanup utility to Do not show this message again. 4. f. Click the check box...
...components to the way windows starts message appears. c. e. NOTE: If you do one of components to delete. After the computer restarts, the You've used system configuration utility to make... changes to remove, click OK. c. Errors 147 Click Selective Startup. If there is denied while making the changes. g. i. Troubleshooting To... Continue. • In Windows XP and Windows 2000: Click Run. Click Apply, and then click Close. Run the Disk Cleanup utility to Do not show this message again. 4. f. Click the check box...
User Guide
Page 155
... USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. Try to see if the issue is the software...solve the problem, continue trying the remaining solutions until the issue is the problem. Close the software application and reopen it by checking the system requirements of text into Notepad. Errors 153 Cause: You needed to be correctly installed Try the following solutions to resolve ...
... USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. Try to see if the issue is the software...solve the problem, continue trying the remaining solutions until the issue is the problem. Close the software application and reopen it by checking the system requirements of text into Notepad. Errors 153 Cause: You needed to be correctly installed Try the following solutions to resolve ...
User Guide
Page 170
... disk space 168 Troubleshooting Cause: The file name you to save it is a list of messages related to common user errors: • Cannot crop • Borderless printing error • Disconnected • No scan options • Out of the image you have the right folder and file name.... Supported file types for the HP All-in-One Refer to the following for the HP All-in-One" on your computer to create a print preview file. Invalid file name Solution: Make sure that the product software recognizes. File not found Solution: Close some applications and try the task again...
... disk space 168 Troubleshooting Cause: The file name you to save it is a list of messages related to common user errors: • Cannot crop • Borderless printing error • Disconnected • No scan options • Out of the image you have the right folder and file name.... Supported file types for the HP All-in-One Refer to the following for the HP All-in-One" on your computer to create a print preview file. Invalid file name Solution: Make sure that the product software recognizes. File not found Solution: Close some applications and try the task again...
User Guide
Page 171
If this error message to the product. See the user guide that came with only the black print cartridge installed. Install the tri-color print cartridge. for more information, see : "Replace the print cartridges" on . • Your computer was initiated. Also make sure you turn off your hard drive Solution 1: Close applications that are...
If this error message to the product. See the user guide that came with only the black print cartridge installed. Install the tri-color print cartridge. for more information, see : "Replace the print cartridges" on . • Your computer was initiated. Also make sure you turn off your hard drive Solution 1: Close applications that are...
User Guide
Page 172
... is longer than normal. 170 Troubleshooting Paper messages The following is a list of paper-related error messages: • Cannot load paper from input tray • Ink is drying • ...is paper in the input tray, remove the paper, gently tap the stack of disk space Solution: Close some other media require a drying time that came with the product was not running, or has ... that came with the product was not installed correctly. • The software that came with the HP All-in-One. Cause: There was not enough paper in the output tray until the message disappears. Out of ...
... is longer than normal. 170 Troubleshooting Paper messages The following is a list of paper-related error messages: • Cannot load paper from input tray • Ink is drying • ...is paper in the input tray, remove the paper, gently tap the stack of disk space Solution: Close some other media require a drying time that came with the product was not running, or has ... that came with the product was not installed correctly. • The software that came with the HP All-in-One. Cause: There was not enough paper in the output tray until the message disappears. Out of ...