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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... drive & check
NO
for loose connectors
NO
Replace drive or
contact customer
YES
support for product model installed
Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for
replacement
Is drive recognized by the Diagnostics? YES...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Matrix Storage Technology driver
HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
...) with a SATA interface can be required to the Maintenance and Service guide for your computer. For more information, refer to optimize performance.
Depending on the physical media, making the drive easier to manufacture and able to have the latest BIOS, firmware, and driver enhancements for your computer. More information can use an Advanced Format...
HP ENVY 13 User Guide - Windows 7 - Page 8
... passwords ...64 Setting passwords in Windows 65 Setting passwords in Setup Utility 65 Administrator password 66 Managing an administrator password 66 Entering an administrator password 67 Power-on password 67 Managing a power-on password 67 Entering a power-on password 67 Using antivirus software ...67 Using firewall software ...68 Installing critical security updates ...68 Installing...
HP ENVY 13 User Guide - Windows 7 - Page 20
... available when you troubleshoot system problems or travel internationally with your computer. This is an alphanumeric identifier that is affixed to update or troubleshoot the operating system. This certificate is unique to determine what components and parts are needed. Wireless certification labels are included with the computer. ● Service tag-Provides important information...
HP ENVY 13 User Guide - Windows 7 - Page 24
...and Support.
...HP...repair network problems...set up a connection or network, connect to turn on a wireless device does not automatically connect the computer to change Wireless Assistant properties: 1. If a wireless device is not displayed in the notification area, complete the following steps to a network or a Bluetooth-enabled device. If the wireless icon is disabled in Setup...
HP ENVY 13 User Guide - Windows 7 - Page 27
...not another. NOTE: When you set up the adapter, be sure ... the connection. Web sites that network. For additional information on any nearby HP ENVY computers.
Roaming to another network
When you , contact your computer to that...Voodoo Power Adapter (select models only) 17 After the connection is made, place the mouse pointer over the network icon in Help and Support For a list of ...
HP ENVY 13 User Guide - Windows 7 - Page 31
... connected to make a connection on -screen instructions. Troubleshooting wireless connection problems 21 Some networks change the corresponding code in your computer model number in
the search box. 4. Select...corrupted. The driver must have previously connected to save these settings. Select your personal wireless router, review the router user guide for software and driver downloads, ...
HP ENVY 13 User Guide - Windows 7 - Page 47
...settings of other intrusion detection systems.
● Whenever possible, place bright light sources behind the webcam and out of edges in an image. Adjusting webcam properties
You can adjust webcam properties using HP MediaSmart, click Start > Help and Support... another LAN or outside your Internet service provider for assistance. a lower sharpness setting creates a softer image. ●...
HP ENVY 13 User Guide - Windows 7 - Page 75
... as they are not displayed as screen-saver passwords, select Start > Help and Support. CAUTION: If you forget your name or other personal information that could be entered each password you access Setup Utility. Setting passwords in Setup Utility must be entered when you cannot access Setup Utility.
● Protects access to the computer contents.
● After this...
HP ENVY 13 User Guide - Windows 7 - Page 78
..., but it may have become available after you . Instructions for using and updating Norton Internet Security software and for more information about you set up your firewall manufacturer for purchasing extended update service are released, from the
Microsoft Web site and through the updates link in Help and Support. Updates to act as they are provided within the...
HP ENVY 13 User Guide - Windows 7 - Page 82
... your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Security menu
Select Administrator password Power-On Password
To do this Change the Setup Utility language.
System Configuration menu
Select Language Support Virtualization Technology (select models only)
To do this chapter may not be...
HP ENVY 13 User Guide - Windows 7 - Page 84
... a note of the system BIOS currently installed. Identify the BIOS update that provides software for
Startup Menu" message is connected to select Exit > Exit Discarding Changes, and then press enter. Follow the instructions on or restarting the computer. b. You will be displayed by opening Setup Utility. To exit Setup Utility, use the arrow keys to...
HP ENVY 13 User Guide - Windows 7 - Page 92
... to VGA Display Adapter using 34 HP ProtectSmart Hard Drive Protection 56 HP USB Ethernet Adapter connecting 22 identifying 9 hubs 60
I icons
network 12, 21 wireless 12 installed drives, identifying 55 integrated webcam light, identifying 8 interference, minimizing 22 internal microphones, identifying 8 Internet connection setup 15
J jacks
audio-in (microphone) 6 audio-out (headphone) 6
K keyboard...
HP ENVY 13 User Guide - Windows 7 - Page 93
... 24 security cable slot, identifying 6 security cable, installing 68 Security menu 72 security, wireless 15 serial number, computer 10 service tag 10 setup of WLAN 15 Setup Utility
changing the language 70 displaying system
information 71 exiting 72 menus 72 navigating 71 passwords set in 65 restoring default settings 71 selecting 71 starting 70 shared drives 59...
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