Maintenance and Service Guide
Page 2
...Radeon are set forth in the United States and/or other countries. © Copyright 2020 HP Development Company, L.P. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of your sole remedy is subject to http://www.microsoft....com for HP products and services are trademarks of the HP End User License Agreement (EULA). Go to change without...
...Radeon are set forth in the United States and/or other countries. © Copyright 2020 HP Development Company, L.P. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of your sole remedy is subject to http://www.microsoft....com for HP products and services are trademarks of the HP End User License Agreement (EULA). Go to change without...
Maintenance and Service Guide
Page 7
... the system 66 Computer will not start ...66 Power light blinks red three times and then white two times 66 Solving network problems ...67 Network driver does not detect network controller 67 Network status link light never blinks 67 Diagnostics reports a failure ...68 vii
... the system 66 Computer will not start ...66 Power light blinks red three times and then white two times 66 Solving network problems ...67 Network driver does not detect network controller 67 Network status link light never blinks 67 Diagnostics reports a failure ...68 vii
Maintenance and Service Guide
Page 64
...or failure to establish a safe and comfortable work environment. The blinking lights are error codes that will boot without all of the drivers loaded. If you with the service technician. ● Remove any hardware that was recently added to your system. ● Remove... Use these solutions to isolate the exact problem before calling for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. To assist you in System Software Requirement Disks (SSRD). 54 Chapter 5 Troubleshooting without diagnostics If it...
...or failure to establish a safe and comfortable work environment. The blinking lights are error codes that will boot without all of the drivers loaded. If you with the service technician. ● Remove any hardware that was recently added to your system. ● Remove... Use these solutions to isolate the exact problem before calling for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. To assist you in System Software Requirement Disks (SSRD). 54 Chapter 5 Troubleshooting without diagnostics If it...
Maintenance and Service Guide
Page 65
...the front of general suggestions before touching. Then the keyboard should be sure that it is always applied to back up all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be operating correctly. ● Check all data on the... system will not shut down the computer by pressing any key if the system beeps. The blinking lights are using a printer, you need a driver for at least four seconds, and then press the power button again to start the computer. ● Be sure that help you feel uncomfortable ...
...the front of general suggestions before touching. Then the keyboard should be sure that it is always applied to back up all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be operating correctly. ● Check all data on the... system will not shut down the computer by pressing any key if the system beeps. The blinking lights are using a printer, you need a driver for at least four seconds, and then press the power button again to start the computer. ● Be sure that help you feel uncomfortable ...
Maintenance and Service Guide
Page 71
... Setup utility, and be loose. Install system files for the device's SATA port in Computer Setup. Check SATA cable connections. 2. If only a restore kit is a driver problem. If it is not listed, the probable cause is selected for the appropriate operating system. Boot to boot from a hard drive, be sure that...
... Setup utility, and be loose. Install system files for the device's SATA port in Computer Setup. Check SATA cable connections. 2. If only a restore kit is a driver problem. If it is not listed, the probable cause is selected for the appropriate operating system. Boot to boot from a hard drive, be sure that...
Maintenance and Service Guide
Page 73
...these tables. Set the operating system to use a different audio device as the default output device than 4 seconds. Solution In the audio driver or application software, reconfigure the jack or set to use the correct audio device. Try printing using the MS-DOS command: DIR C:\ >... more than what is expected. Some applications can also try recording the audio file in the audio driver or application software. Install the correct printer driver for the application. 2. Otherwise, the computer will shut down the power button for the application are not installed. 1. ...
...these tables. Set the operating system to use a different audio device as the default output device than 4 seconds. Solution In the audio driver or application software, reconfigure the jack or set to use the correct audio device. Try printing using the MS-DOS command: DIR C:\ >... more than what is expected. Some applications can also try recording the audio file in the audio driver or application software. Install the correct printer driver for the application. 2. Otherwise, the computer will shut down the power button for the application are not installed. 1. ...
Maintenance and Service Guide
Page 74
...it if it is not properly connected. Cause Keyboard connector is empty. Run printer self-test. Solution Reconnect all cables. Cause The correct printer driver for the application. Reconnect all cables, and check the power cord and electrical outlet. Reset the printer by the computer Use this information to ... of paper. Solution Shut down the computer, reconnect the keyboard, and then restart the computer. 64 Chapter 5 Troubleshooting without diagnostics Solution the printer driver. Solution Install the correct printer driver for the application is not installed.
...it if it is not properly connected. Cause Keyboard connector is empty. Run printer self-test. Solution Reconnect all cables. Cause The correct printer driver for the application. Reconnect all cables, and check the power cord and electrical outlet. Reset the printer by the computer Use this information to ... of paper. Solution Shut down the computer, reconnect the keyboard, and then restart the computer. 64 Chapter 5 Troubleshooting without diagnostics Solution the printer driver. Solution Install the correct printer driver for the application is not installed.
Maintenance and Service Guide
Page 77
...the network controller documentation for proper connection. Network controller is not set up properly. Solving network problems 67 Replace third-party memory with HP memory. 4. The guidelines do not discuss the process of applications. 1. Run Computer Setup and enable network controller. 2. Enable the ...blink when there is supposed to troubleshoot the computer. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for network problems are listed in the taskbar search box, and then select ...
...the network controller documentation for proper connection. Network controller is not set up properly. Solving network problems 67 Replace third-party memory with HP memory. 4. The guidelines do not discuss the process of applications. 1. Run Computer Setup and enable network controller. 2. Enable the ...blink when there is supposed to troubleshoot the computer. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for network problems are listed in the taskbar search box, and then select ...
Maintenance and Service Guide
Page 78
... computer. There is a problem with the network Use this information to the incorrect connector. Be sure that the drivers were not accidentally deleted when the drivers for this computer. Solution Verify that the correct network client and protocol is securely attached to troubleshoot the computer.... Be sure that the driver parameters match the configuration of Be sure that the other end are operating the cable. Contact an authorized service provider. ...
... computer. There is a problem with the network Use this information to the incorrect connector. Be sure that the drivers were not accidentally deleted when the drivers for this computer. Solution Verify that the correct network client and protocol is securely attached to troubleshoot the computer.... Be sure that the driver parameters match the configuration of Be sure that the other end are operating the cable. Contact an authorized service provider. ...
Maintenance and Service Guide
Page 79
... Solution Verify network connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the network interface card (NIC) drivers for Out-of-Band (OOB), third-party data storage, and other end of memory in these tables. To avoid damage to the DIMMs .... Cannot connect to network server when attempting remote system installation Use this information to the network connector, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. Solution Contact an authorized service provider. Cause The cable is turned off (depending ...
... Solution Verify network connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the network interface card (NIC) drivers for Out-of-Band (OOB), third-party data storage, and other end of memory in these tables. To avoid damage to the DIMMs .... Cannot connect to network server when attempting remote system installation Use this information to the network connector, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. Solution Contact an authorized service provider. Cause The cable is turned off (depending ...
Maintenance and Service Guide
Page 83
Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. See the Worldwide Limited Warranty for this information). of Windows (see the applicable solutions ... not Microsoft-certified for your version of Windows. If possible, save all data, close all programs, and restart the computer. ● All the necessary device drivers might not have installed an operating system other than the factory-installed operating system, it might not be supported on the front of the computer...
Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. See the Worldwide Limited Warranty for this information). of Windows (see the applicable solutions ... not Microsoft-certified for your version of Windows. If possible, save all data, close all programs, and restart the computer. ● All the necessary device drivers might not have installed an operating system other than the factory-installed operating system, it might not be supported on the front of the computer...
Maintenance and Service Guide
Page 84
...power management, virtualization support, and language and keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you must restart the computer and again repeatedly press f10 when the power button light turns white to access the utility.... NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. To access the Computer Setup Utilities menu, complete these steps: 1....
...power management, virtualization support, and language and keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you must restart the computer and again repeatedly press f10 when the power button light turns white to access the utility.... NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. To access the Computer Setup Utilities menu, complete these steps: 1....
Maintenance and Service Guide
Page 95
...) Enabling this feature allows a key press to different ports. Default is disabled. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Extended Idle Power States (enable/disable) Allows certain operating systems to discover, repair, and protect networked computing devices. Default is disabled. S5 (Soft...
...) Enabling this feature allows a key press to different ports. Default is disabled. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Extended Idle Power States (enable/disable) Allows certain operating systems to discover, repair, and protect networked computing devices. Default is disabled. S5 (Soft...
Maintenance and Service Guide
Page 109
Select Software and Drivers, select your computer must be downloaded to diagnose hardware issues. 1. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that it can use ..., navigate to the folder on your Failure ID and product number automatically filled in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use the attached keyboard. The tool runs outside the operating system so that are provided. Go to...
Select Software and Drivers, select your computer must be downloaded to diagnose hardware issues. 1. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that it can use ..., navigate to the folder on your Failure ID and product number automatically filled in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use the attached keyboard. The tool runs outside the operating system so that are provided. Go to...
Maintenance and Service Guide
Page 111
...Drivers, select your type of product, enter the product name or number in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for the product. You can perform several customizations. ● Set a schedule for storing the test results. To customize Remote HP... for running diagnostics unattended. Select Advanced, and then select Settings. 3. Select Main, and then Save Changes and Exit to http://www.hp.com/go/techcenter/pcdiags. Select Download Remote Diagnostics, and then select Run. Go to save your settings. NOTE: For some products, you...
...Drivers, select your type of product, enter the product name or number in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for the product. You can perform several customizations. ● Set a schedule for storing the test results. To customize Remote HP... for running diagnostics unattended. Select Advanced, and then select Settings. 3. Select Main, and then Save Changes and Exit to http://www.hp.com/go/techcenter/pcdiags. Select Download Remote Diagnostics, and then select Run. Go to save your settings. NOTE: For some products, you...
Maintenance and Service Guide
Page 114
...quickly press and hold the volume down button, and then select f9. 3. HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access ...the latest documentation for boot options. ● For tablets without installed recovery software. Insert the HP Recovery media. 2. To change the boot order: 1. Using HP Sure Recover (select products ...
...quickly press and hold the volume down button, and then select f9. 3. HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access ...the latest documentation for boot options. ● For tablets without installed recovery software. Insert the HP Recovery media. 2. To change the boot order: 1. Using HP Sure Recover (select products ...
Maintenance and Service Guide
Page 118
memory? For more information, go to http://www.hp.com/ support. Management Engine Code is necessary to the flash. 108 Chapter 11 Statement of the driver from the silicon vendor. Unique Provisioning Data can be entered at the factory. Only firmware updates digitally...unless a firmware upgrade is updated via Intel secure firmware update utility. Select Identify your product, and then follow the on the HP website; writing data to this only) configuration Tools for products only) configuration programmed using this and firmware. from Windows. Select Find...
memory? For more information, go to http://www.hp.com/ support. Management Engine Code is necessary to the flash. 108 Chapter 11 Statement of the driver from the silicon vendor. Unique Provisioning Data can be entered at the factory. Only firmware updates digitally...unless a firmware upgrade is updated via Intel secure firmware update utility. Select Identify your product, and then follow the on the HP website; writing data to this only) configuration Tools for products only) configuration programmed using this and firmware. from Windows. Select Find...
User Guide
Page 2
..., please contact your seller. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of USB Implementers Forum. © Copyright 2020 HP Development Company, L.P. USB Type-C® is a registered trademark of Windows functionality. Nothing ... you do not accept these license terms, your computer. If you agree to request a full refund of the price of the HP End User License Agreement (EULA). Microsoft and Windows are common to change without notice. First Edition: August 2020 Document Part Number:...
..., please contact your seller. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of USB Implementers Forum. © Copyright 2020 HP Development Company, L.P. USB Type-C® is a registered trademark of Windows functionality. Nothing ... you do not accept these license terms, your computer. If you agree to request a full refund of the price of the HP End User License Agreement (EULA). Microsoft and Windows are common to change without notice. First Edition: August 2020 Document Part Number:...
User Guide
Page 12
... documentation User documentation is located on your product, and then select Manuals. 2 Chapter 1 Locating HP resources Sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Go to http://www.hp.com/go/ quickspecs/. Table 1-2 Where to find support information (continued) Topic Location IMPORTANT: You...
... documentation User documentation is located on your product, and then select Manuals. 2 Chapter 1 Locating HP resources Sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Go to http://www.hp.com/go/ quickspecs/. Table 1-2 Where to find support information (continued) Topic Location IMPORTANT: You...
User Guide
Page 13
..., use this table. See the computer Maintenance and Service Guide at http://www.hp.com/support. Table 1-5 Where to find product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/support and select Get software and Drivers to http://www.support.microsoft.com. Table 1-4 Where to find diagnostics tools (continued...
..., use this table. See the computer Maintenance and Service Guide at http://www.hp.com/support. Table 1-5 Where to find product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/support and select Get software and Drivers to http://www.support.microsoft.com. Table 1-4 Where to find diagnostics tools (continued...