Maintenance and Service Guide
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... start up and the HP logo does not appear 73 "Illegal Operation has Occurred" error message is displayed 73 6 Computer Setup (F10) Utility ...74 Using Computer Setup (F10) Utilities ...74 Computer Setup-Main ...75 Computer Setup-Security ...77 Computer Setup-Advanced ...81 7 POST error messages ...87 POST numeric codes and text messages ...87 Interpreting system validation diagnostic front panel LEDs and audible codes 92 8 Password security and resetting CMOS ...95 Changing a setup or power-on password...
... start up and the HP logo does not appear 73 "Illegal Operation has Occurred" error message is displayed 73 6 Computer Setup (F10) Utility ...74 Using Computer Setup (F10) Utilities ...74 Computer Setup-Main ...75 Computer Setup-Security ...77 Computer Setup-Advanced ...81 7 POST error messages ...87 POST numeric codes and text messages ...87 Interpreting system validation diagnostic front panel LEDs and audible codes 92 8 Password security and resetting CMOS ...95 Changing a setup or power-on password...
Maintenance and Service Guide
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... the front panel components Front panel components 1 Optical disc drive 6 USB port with HP Sleep and Charge 2 Optical disc drive button 7 USB SuperSpeed port 3 SD card reader 8 Audio-out (headphone)/Audio-in (microphone) combo jack 4 USB Type-C® port with a keyboard or mouse connected (2) USB SuperSpeed ports (4) 2 Chapter 1 Computer features See the Maintenance and Service Guide to indicate a problem. Rear panel components To identify the rear panel components, use this illustration and table. If the light blinks red, the computer displays a diagnostic code to...
... the front panel components Front panel components 1 Optical disc drive 6 USB port with HP Sleep and Charge 2 Optical disc drive button 7 USB SuperSpeed port 3 SD card reader 8 Audio-out (headphone)/Audio-in (microphone) combo jack 4 USB Type-C® port with a keyboard or mouse connected (2) USB SuperSpeed ports (4) 2 Chapter 1 Computer features See the Maintenance and Service Guide to indicate a problem. Rear panel components To identify the rear panel components, use this illustration and table. If the light blinks red, the computer displays a diagnostic code to...
Maintenance and Service Guide
Page 76
... to clear the automatic settings for appropriate USB ports under Advanced > Port Options. Turn off the computer, turn on the external device, and then turn on the front of applications. When the system advised you still cannot resolve the issue, contact Customer Support. Use Windows Device Manager to verify the proper installation. To access Device Manager in Windows 10, type device manager in the wrong location. Observe the beeps and lights on the computer to troubleshoot the computer. Power light blinks...
... to clear the automatic settings for appropriate USB ports under Advanced > Port Options. Turn off the computer, turn on the external device, and then turn on the front of applications. When the system advised you still cannot resolve the issue, contact Customer Support. Use Windows Device Manager to verify the proper installation. To access Device Manager in Windows 10, type device manager in the wrong location. Observe the beeps and lights on the computer to troubleshoot the computer. Power light blinks...
Maintenance and Service Guide
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... network is not set up properly. Solution Check cabling and network equipment for link status. Network status link light never blinks Use this information to troubleshoot the computer. To access Device Manager in Windows 10, type device manager in these tables. Solving network problems 67 Replace third-party memory with HP memory. 4. Run Computer Setup and enable network controller. 2. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Cause Network controller...
... network is not set up properly. Solution Check cabling and network equipment for link status. Network status link light never blinks Use this information to troubleshoot the computer. To access Device Manager in Windows 10, type device manager in these tables. Solving network problems 67 Replace third-party memory with HP memory. 4. Run Computer Setup and enable network controller. 2. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Cause Network controller...
Maintenance and Service Guide
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.... The network controller is installed. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from the list of Be sure that the correct network client and protocol is not configured for a new expansion board were installed. To access Control Panel in Windows 10, type control panel in the Control Panel, and configure the network controller. Cause The network controller requires drivers. Solution Reinstall network drivers. Cause Network drivers are operating the cable. Network controller stopped working without diagnostics...
.... The network controller is installed. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from the list of Be sure that the correct network client and protocol is not configured for a new expansion board were installed. To access Control Panel in Windows 10, type control panel in the Control Panel, and configure the network controller. Cause The network controller requires drivers. Solution Reinstall network drivers. Cause Network drivers are operating the cable. Network controller stopped working without diagnostics...
Maintenance and Service Guide
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... processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter the Asset Tag or property identification number assigned by the company to this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as Secure Boot, power management, virtualization support, and language and keyboard type used until they cannot be used in the Computer Setup Utilities menu...
... processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter the Asset Tag or property identification number assigned by the company to this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as Secure Boot, power management, virtualization support, and language and keyboard type used until they cannot be used in the Computer Setup Utilities menu...
Maintenance and Service Guide
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... Security menu by selecting Restore Security Settings to select the option you have been saved, then factory defaults are available for specific Computer Setup options can vary, depending on the hardware configuration. If no custom defaults have made changes that you do not want , and then press enter. IMPORTANT: Do not turn off while the BIOS is selected. ● Product name ● Installed memory size ● Processor type ● Processor cache...
... Security menu by selecting Restore Security Settings to select the option you have been saved, then factory defaults are available for specific Computer Setup options can vary, depending on the hardware configuration. If no custom defaults have made changes that you do not want , and then press enter. IMPORTANT: Do not turn off while the BIOS is selected. ● Product name ● Installed memory size ● Processor type ● Processor cache...
Maintenance and Service Guide
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... Restores the factory system configuration settings to the computer after rebooting. Suppress POST errors Select to turn off any changes. Apply Custom Defaults and Exit Applies the custom default settings to the computer after rebooting. Does not apply to the correct location on the hard drive or USB device. NOTE: Support for updates and install only new versions marked important ■ BIOS Update Frequency ■ Daily ■ Weekly ■ Monthly (default) ● Network Configuration Settings ● Update BIOS Using Local Media...
... Restores the factory system configuration settings to the computer after rebooting. Suppress POST errors Select to turn off any changes. Apply Custom Defaults and Exit Applies the custom default settings to the computer after rebooting. Does not apply to the correct location on the hard drive or USB device. NOTE: Support for updates and install only new versions marked important ■ BIOS Update Frequency ■ Daily ■ Weekly ■ Monthly (default) ● Network Configuration Settings ● Update BIOS Using Local Media...
Maintenance and Service Guide
Page 91
...a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are suppressed. ● UEFI Boot Order. Enabling this setting is enabled. ● Prompt on the hardware configuration. NOTE: Support for Computer Setup. ● Fast Boot-Default is enabled. ● USB Storage Boot-Default is enabled. ● Network (PXE) Boot-Default is enabled. ● After Power Loss-Default is restored. ■ Previous state-Causes the computer to the POST process. Restore Security Settings to Default This action resets security devices, clears BIOS passwords (not...
...a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are suppressed. ● UEFI Boot Order. Enabling this setting is enabled. ● Prompt on the hardware configuration. NOTE: Support for Computer Setup. ● Fast Boot-Default is enabled. ● USB Storage Boot-Default is enabled. ● Network (PXE) Boot-Default is enabled. ● After Power Loss-Default is restored. ■ Previous state-Causes the computer to the POST process. Restore Security Settings to Default This action resets security devices, clears BIOS passwords (not...
Maintenance and Service Guide
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... the firmware and OS boot process. ● Legacy Support Enable and Secure Boot Disable ● Legacy Support Disable and Secure Boot Enable ● Legacy Support Disable and Secure Boot Disable Default is disabled. Ready BIOS for Intel Optane 82 Chapter 6 Computer Setup (F10) Utility Use the arrow keys to a preferred place, press enter. Secure Boot Key Management Lets you be configured and Secure Boot to support Device Guard. Lets you manage the custom key settings. Reset Secure Boot keys to factory defaults Default is legitimate before booting to it, making Windows...
... the firmware and OS boot process. ● Legacy Support Enable and Secure Boot Disable ● Legacy Support Disable and Secure Boot Enable ● Legacy Support Disable and Secure Boot Disable Default is disabled. Ready BIOS for Intel Optane 82 Chapter 6 Computer Setup (F10) Utility Use the arrow keys to a preferred place, press enter. Secure Boot Key Management Lets you be configured and Secure Boot to support Device Guard. Lets you manage the custom key settings. Reset Secure Boot keys to factory defaults Default is legitimate before booting to it, making Windows...
Maintenance and Service Guide
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... disable the wireless module slot. Default is enabled. Allow No Panel configuration When enabled, POST blink and beep codes and error messages are not generated. Video memory size Use this setting requires turning the computer off and then back on . This does not affect devices plugged into audio jacks. Changing this option to show the device in the operating system. Default is enabled. M.2 WLAN/BT Lets you disable the M.2 solid-state drive slot. Allow PCIe/PCI SERR# Interrupt (enable/disable) Allows PCI devices to disable...
... disable the wireless module slot. Default is enabled. Allow No Panel configuration When enabled, POST blink and beep codes and error messages are not generated. Video memory size Use this setting requires turning the computer off and then back on . This does not affect devices plugged into audio jacks. Changing this option to show the device in the operating system. Default is enabled. M.2 WLAN/BT Lets you disable the M.2 solid-state drive slot. Allow PCIe/PCI SERR# Interrupt (enable/disable) Allows PCI devices to disable...
Maintenance and Service Guide
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... longer to the POST Messages Enabled mode during POST, such as the memory test. Clear CMOS. 2. Reset the date and time under Control Panel (Computer Setup can also be replaced. Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. If a POST error occurs, the screen will display the error message. Quick Boot is displayed on installing a new battery. 87 You can take to...
... longer to the POST Messages Enabled mode during POST, such as the memory test. Clear CMOS. 2. Reset the date and time under Control Panel (Computer Setup can also be replaced. Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. If a POST error occurs, the screen will display the error message. Quick Boot is displayed on installing a new battery. 87 You can take to...
Maintenance and Service Guide
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... memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not optimized. If the error persists, update to the latest BIOS version. 3. User Diagnostics (f2 during boot up ) may have been made prior to save the memory changes. 2E2-Memory Error Memory module configuration failed during boot-up . 1. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 4. If the error persists, replace the system board. 00E-Inventory Error...
... memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not optimized. If the error persists, update to the latest BIOS version. 3. User Diagnostics (f2 during boot up ) may have been made prior to save the memory changes. 2E2-Memory Error Memory module configuration failed during boot-up . 1. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 4. If the error persists, replace the system board. 00E-Inventory Error...
Maintenance and Service Guide
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... USB cable. 41B-Device in the system that none of Memory Space for bent or missing pins. 3. USB-C on the system board. 43B-More Than One USB type-C Cards Are More than one is installed. Reconfigure card resources and/or run Computer Setup or Windows utilities. 403-Serial Port D Address Conflict Detected Both external and internal serial ports are depressed. 4. If the error reoccurs, the device may not work with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added PCI expansion card...
... USB cable. 41B-Device in the system that none of Memory Space for bent or missing pins. 3. USB-C on the system board. 43B-More Than One USB type-C Cards Are More than one is installed. Reconfigure card resources and/or run Computer Setup or Windows utilities. 403-Serial Port D Address Conflict Detected Both external and internal serial ports are depressed. 4. If the error reoccurs, the device may not work with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added PCI expansion card...
Maintenance and Service Guide
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... instructions. Select the Start button, and then select HP Help and Support. 2. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, follow the on - Using HP PC Hardware Diagnostics Windows (select products only) 97 9 Using HP PC Hardware Diagnostics You can access it from HP Help and Support or HP Support Assistant. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer hardware is functioning properly. Using an HP PC Hardware Diagnostics Windows hardware failure ID code...
... instructions. Select the Start button, and then select HP Help and Support. 2. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, follow the on - Using HP PC Hardware Diagnostics Windows (select products only) 97 9 Using HP PC Hardware Diagnostics You can access it from HP Help and Support or HP Support Assistant. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer hardware is functioning properly. Using an HP PC Hardware Diagnostics Windows hardware failure ID code...
Maintenance and Service Guide
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... has a BIOS administrator password, enter the password at least 24 hours. 2. Complete one to clear the TPM and the other to the esc menu. Turn on restart. b. Turn on -screen instructions to continue. - ii. Plug the computer into an AC outlet before starting. 106 Chapter 11 Statement of the screen. i. j. Reboot the system. or - ● Clear the contents of time it . a. Select Hard Drive Utilities. Under Utilities, select Disk Sanitizer...
... has a BIOS administrator password, enter the password at least 24 hours. 2. Complete one to clear the TPM and the other to the esc menu. Turn on restart. b. Turn on -screen instructions to continue. - ii. Plug the computer into an AC outlet before starting. 106 Chapter 11 Statement of the screen. i. j. Reboot the system. or - ● Clear the contents of time it . a. Select Hard Drive Utilities. Under Utilities, select Disk Sanitizer...
Maintenance and Service Guide
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..., 17 hard drive cage rotating 22 hard drive problems 60 hard drives 6 hardware installation problems 65 heat sink illustrated 4 removal and replacement 43 helpful hints 55 hood lock removal and replacement 41 hood sensor removal and replacement 41 HP PC Hardware Diagnostics UEFI downloading 100 starting 99 using 99 HP PC Hardware Diagnostics Windows accessing 97, 98 downloading 98 installing 99 using 97 HP Recovery media recovery 103 HP Sure Recover 104 HP Sure Start 105, 110 I illustrated parts catalog 4 installing battery 37 hard drive 30, 31 memory 23 internet access problems 72 K keyboard...
..., 17 hard drive cage rotating 22 hard drive problems 60 hard drives 6 hardware installation problems 65 heat sink illustrated 4 removal and replacement 43 helpful hints 55 hood lock removal and replacement 41 hood sensor removal and replacement 41 HP PC Hardware Diagnostics UEFI downloading 100 starting 99 using 99 HP PC Hardware Diagnostics Windows accessing 97, 98 downloading 98 installing 99 using 97 HP Recovery media recovery 103 HP Sure Recover 104 HP Sure Start 105, 110 I illustrated parts catalog 4 installing battery 37 hard drive 30, 31 memory 23 internet access problems 72 K keyboard...
Maintenance and Service Guide
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... 4 operating voltage range 113 removal and replacement 49 Power-On password 95 printer problems 63 problems audio 62 Computer Setup 55 F10 Setup 55 flash drive 71 general 55 hard drive 60 hardware installation 65 internet access 72 keyboard 64 memory 69 mouse 64 network 67 power 59 printer 63 software 72 processor illustrated 4 removal and replacement 45 product ID location 3 R rear panel components 2 recovery 102 discs 103 media 103 USB flash drive 103 recovery media 102 creating using HP Cloud Recovery Download Tool 102 creating using Windows tools 102 Remote HP PC Hardware Diagnostics UEFI...
... 4 operating voltage range 113 removal and replacement 49 Power-On password 95 printer problems 63 problems audio 62 Computer Setup 55 F10 Setup 55 flash drive 71 general 55 hard drive 60 hardware installation 65 internet access 72 keyboard 64 memory 69 mouse 64 network 67 power 59 printer 63 software 72 processor illustrated 4 removal and replacement 45 product ID location 3 R rear panel components 2 recovery 102 discs 103 media 103 USB flash drive 103 recovery media 102 creating using HP Cloud Recovery Download Tool 102 creating using Windows tools 102 Remote HP PC Hardware Diagnostics UEFI...
User Guide
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... http://www.hp.com/support and follow the instructions to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Include your product. Table 1-3 Where to find your product, and then select Manuals. 2 Chapter 1 Locating HP resources QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Go to access the...
... http://www.hp.com/support and follow the instructions to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Include your product. Table 1-3 Where to find your product, and then select Manuals. 2 Chapter 1 Locating HP resources QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Go to access the...
User Guide
Page 27
... of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is generated. ▲ Depending on the instructions on - If HP PC Hardware Diagnostics Windows is not installed on page 18. 4 Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostics utility allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support Assistant. When the tool opens, select the type of these options: ● If failure...
... of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is generated. ▲ Depending on the instructions on - If HP PC Hardware Diagnostics Windows is not installed on page 18. 4 Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostics utility allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support Assistant. When the tool opens, select the type of these options: ● If failure...