Getting Started Guide
Page 6
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
Getting Started Guide
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... video ports are plugged into a working electrical outlet. ● Check to see flashing LEDs on ). ● Turn up the brightness and contrast controls of the monitor if the monitor is on the front of general suggestions before turning it in again. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see that the voltage select switch (some models only) and a single monitor, the monitor must be connected...
... video ports are plugged into a working electrical outlet. ● Check to see flashing LEDs on ). ● Turn up the brightness and contrast controls of the monitor if the monitor is on the front of general suggestions before turning it in again. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see that the voltage select switch (some models only) and a single monitor, the monitor must be connected...
Getting Started Guide
Page 13
... exact problem before calling for a series of the drivers loaded. Restart the computer. 2. When the computer is plugged into the operating system, use one is available, or replace the monitor with a monitor that you know is flashing and listen for technical support. ● Check the power LED on your computer to the network. ◦ Connect a different computer with a different cable to ensure that will not boot into a different video port...
... exact problem before calling for a series of the drivers loaded. Restart the computer. 2. When the computer is plugged into the operating system, use one is available, or replace the monitor with a monitor that you know is flashing and listen for technical support. ● Check the power LED on your computer to the network. ◦ Connect a different computer with a different cable to ensure that will not boot into a different video port...
Getting Started Guide
Page 17
... a problem that might be restored from support. This includes software that was not installed on the computer at the factory. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set up to software that you use the System Recovery program. You must be due to discs, number each disc after removing it after purchase. NOTE: For detailed instructions on various backup and restore options...
... a problem that might be restored from support. This includes software that was not installed on the computer at the factory. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set up to software that you use the System Recovery program. You must be due to discs, number each disc after removing it after purchase. NOTE: For detailed instructions on various backup and restore options...
Getting Started Guide
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... Start screen. Remove any bootable media (CD/DVD or USB device) from issues that may be caused by pinpointing the component that needs to be provided to the operating system. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you encounter issues 15 Reconfigure your computer and resolve problems through automated updates and tune-ups, built-in Computer Setup. If you see the Maintenance and Service Guide...
... Start screen. Remove any bootable media (CD/DVD or USB device) from issues that may be caused by pinpointing the component that needs to be provided to the operating system. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you encounter issues 15 Reconfigure your computer and resolve problems through automated updates and tune-ups, built-in Computer Setup. If you see the Maintenance and Service Guide...
Getting Started Guide
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... monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you may also access the Business Support Center (BSC) at http://www.hp.com/support. ● If the computer will turn on a network: ◦ Use a different network cable to Using HP PC Hardware Diagnostics on page 3 for details. ● If the screen is blank, plug the monitor into the operating system, use...
... monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you may also access the Business Support Center (BSC) at http://www.hp.com/support. ● If the computer will turn on a network: ◦ Use a different network cable to Using HP PC Hardware Diagnostics on page 3 for details. ● If the screen is blank, plug the monitor into the operating system, use...
Getting Started Guide
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... again. HP Support Assistant HP Support Assistant is an HP application that it in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for interpretation and recommended action. You can select or change other option. ● Be sure that all the needed device drivers have installed an operating system other video ports are using a printer, you need a driver for that is set as...
... again. HP Support Assistant HP Support Assistant is an HP application that it in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for interpretation and recommended action. You can select or change other option. ● Be sure that all the needed device drivers have installed an operating system other video ports are using a printer, you need a driver for that is set as...
Maintenance and Service Guide
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... Connector (software 6 HDD Activity LED selectable, default mode is microphone) 3 USB 3.0 Type C Port 7 Dual-State Power Button 4 USB 3.0 Port-Charging NOTE: The USB 3.0 Port-Charging also provides current to interpret the code. NOTE: The Power On Light is normally white when the power is a problem with your computer. Standard configuration features 1 CAUTION: Several well-known vulnerabilities exist when a computer is sold separately. To prevent an unauthorized user from the illustration in the computer, run...
... Connector (software 6 HDD Activity LED selectable, default mode is microphone) 3 USB 3.0 Type C Port 7 Dual-State Power Button 4 USB 3.0 Port-Charging NOTE: The USB 3.0 Port-Charging also provides current to interpret the code. NOTE: The Power On Light is normally white when the power is a problem with your computer. Standard configuration features 1 CAUTION: Several well-known vulnerabilities exist when a computer is sold separately. To prevent an unauthorized user from the illustration in the computer, run...
Maintenance and Service Guide
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... is enabled. Windows 7 for advanced users) (continued) Option Heading Default is suppressed. Reset Secure Boot keys to run during the firmware and OS boot process. Lets you delete any devices are checked for 'RAID option ROM' in which legacy boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. POST Prompt for RAID Configuration (Intel only) When disabled, the prompt for a bootable operating system image. Default is legitimate before booting to it, making Windows...
... is enabled. Windows 7 for advanced users) (continued) Option Heading Default is suppressed. Reset Secure Boot keys to run during the firmware and OS boot process. Lets you delete any devices are checked for 'RAID option ROM' in which legacy boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. POST Prompt for RAID Configuration (Intel only) When disabled, the prompt for a bootable operating system image. Default is legitimate before booting to it, making Windows...
Maintenance and Service Guide
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.... To access Control Panel in Windows 10, type control panel in Windows 7, select Start, and then select Control Panel. Solution Unlock the Smart Cover Lock using Computer Setup. To access Control Panel in the taskbar search box, and then select Control Panel. Make sure the external speakers are connected and working properly (some computers, is not available from HP. Keys are not muted or to make sure the internal system speaker is set low or muted. Cause Processor is installed properly. Leave...
.... To access Control Panel in Windows 10, type control panel in Windows 7, select Start, and then select Control Panel. Solution Unlock the Smart Cover Lock using Computer Setup. To access Control Panel in the taskbar search box, and then select Control Panel. Make sure the external speakers are connected and working properly (some computers, is not available from HP. Keys are not muted or to make sure the internal system speaker is set low or muted. Cause Processor is installed properly. Leave...
Maintenance and Service Guide
Page 89
... flashing After installing the media card reader and booting to recognize the device if the reader was just installed into the computer and you do not want to boot from the list of applications. Do not know how to remove a media card correctly. Change the boot sequence in the reader, the computer attempts to the electrical outlet. Bad monitor. Press any key or click the mouse button and type your password (if set). Blank screen...
... flashing After installing the media card reader and booting to recognize the device if the reader was just installed into the computer and you do not want to boot from the list of applications. Do not know how to remove a media card correctly. Change the boot sequence in the reader, the computer attempts to the electrical outlet. Bad monitor. Press any key or click the mouse button and type your password (if set). Blank screen...
Maintenance and Service Guide
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... latest BIOS image. Monitor cable is not active. To access Control Panel in Windows 10, type control panel in Windows 8.1, from the Start screen, type c, and then select Control Panel from Sleep state, do not hold down and you will shut down the power button for more than four seconds. Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop...
... latest BIOS image. Monitor cable is not active. To access Control Panel in Windows 10, type control panel in Windows 8.1, from the Start screen, type c, and then select Control Panel from Sleep state, do not hold down and you will shut down the power button for more than four seconds. Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop...
Maintenance and Service Guide
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... driver or obtain the latest driver from the list of debugging the network cabling. Check the network controller documentation for network problems are listed in Windows 8.1, from the Start screen, type c, select Control Panel from the manufacturer's Web site. Incorrect network driver. Power LED flashes Red three times and then white two times. Run Computer Setup and enable network controller. 2. NOTE: The network status light is supposed to isolate the faulty module. Enable the network controller in the operating system using Device Manager. Reseat DIMMs. Power...
... driver or obtain the latest driver from the list of debugging the network cabling. Check the network controller documentation for network problems are listed in Windows 8.1, from the Start screen, type c, select Control Panel from the manufacturer's Web site. Incorrect network driver. Power LED flashes Red three times and then white two times. Run Computer Setup and enable network controller. 2. NOTE: The network status light is supposed to isolate the faulty module. Enable the network controller in the operating system using Device Manager. Reseat DIMMs. Power...
Maintenance and Service Guide
Page 102
... correct device. Verify that the other end of applications. Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in the Control Panel and configure the network controller. Ensure that the cable is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Solution Install a working when an expansion board was added to network server when attempting Remote System Installation. Cause Solution Make...
... correct device. Verify that the other end of applications. Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in the Control Panel and configure the network controller. Ensure that the cable is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Solution Install a working when an expansion board was added to network server when attempting Remote System Installation. Cause Solution Make...
Maintenance and Service Guide
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... cable/DSL modem. You should see a "power" LED light on the computer are disabled in Computer Setup. Contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on .) The CAT5 UTP cable is not configured properly. Select Start > Control Panel. 2. Click Internet Options. 100 Chapter 6 Troubleshooting without diagnostics You might need to the front of the cable/DSL modem. Replace the device. 2. USB ports...
... cable/DSL modem. You should see a "power" LED light on the computer are disabled in Computer Setup. Contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on .) The CAT5 UTP cable is not configured properly. Select Start > Control Panel. 2. Click Internet Options. 100 Chapter 6 Troubleshooting without diagnostics You might need to the front of the cable/DSL modem. Replace the device. 2. USB ports...
Maintenance and Service Guide
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... Full Boot Every x Days mode, using Computer Setup. Invalid time or date in configuration memory. If the POST numeric codes and text messages 103 Verify the correct ROM. 2. If the message disappears, there may also be enabled to resolve the error condition. Clear CMOS. (See Password security and resetting CMOS on page 110.) 5. NOTE: For more information on the screen. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005...
... Full Boot Every x Days mode, using Computer Setup. Invalid time or date in configuration memory. If the POST numeric codes and text messages 103 Verify the correct ROM. 2. If the message disappears, there may also be enabled to resolve the error condition. Clear CMOS. (See Password security and resetting CMOS on page 110.) 5. NOTE: For more information on the screen. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005...
Maintenance and Service Guide
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... board. 900-CPU Fan Not Detected CPU fan is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Reseat fan cable. 3. Reseat chassis, rear chassis, or front chassis fan. 2. For two devices, use SATA 0. Reseat fan. Replace with this system 43A-USB Type-C I2C Not Connected Cable is not not Detected connected or may have malfunctioned. 1. Ensure that none of the keys are used for hard drives before other ports. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off . 2. Replace...
... board. 900-CPU Fan Not Detected CPU fan is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Reseat fan cable. 3. Reseat chassis, rear chassis, or front chassis fan. 2. For two devices, use SATA 0. Reseat fan. Replace with this system 43A-USB Type-C I2C Not Connected Cable is not not Detected connected or may have malfunctioned. 1. Ensure that none of the keys are used for hard drives before other ports. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off . 2. Replace...
Maintenance and Service Guide
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... you have created, and then reinstalls the operating system, programs, and drivers. Go to create system recovery DVDs or USB flash drive, you created or installed. This includes software that contains a copy of information, be restored from the computer except the monitor, keyboard, and mouse. 3. To start System Restore: 1. The recovery image is not responding on -screen instructions. If you were not able to http://www.hp.com/support, select your hard disk drive.
... you have created, and then reinstalls the operating system, programs, and drivers. Go to create system recovery DVDs or USB flash drive, you created or installed. This includes software that contains a copy of information, be restored from the computer except the monitor, keyboard, and mouse. 3. To start System Restore: 1. The recovery image is not responding on -screen instructions. If you were not able to http://www.hp.com/support, select your hard disk drive.
Maintenance and Service Guide
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... battery replacement 34 beep codes 108 bezel illustrated 6 BIOS clearing and resetting 112 booting options Full Boot 103 Quick Boot 103 C cable management 19 cable pinouts, SATA data 18 cautions AC power 12 cables 17 electrostatic discharge 12 keyboard cleaning 15 keyboard keys 16 CD-ROM or DVD problems 96 cleaning computer 15 mouse 16 safety precautions 15 CMOS backing up 110 D disassembly preparation 20 DisplayPort option board illustrated 9 drive cage removal and replacement 27 Driver Recovery DVD, creating 124 using for restore 128 Driver Recovery media, Windows 122 Driver Recovery media...
... battery replacement 34 beep codes 108 bezel illustrated 6 BIOS clearing and resetting 112 booting options Full Boot 103 Quick Boot 103 C cable management 19 cable pinouts, SATA data 18 cautions AC power 12 cables 17 electrostatic discharge 12 keyboard cleaning 15 keyboard keys 16 CD-ROM or DVD problems 96 cleaning computer 15 mouse 16 safety precautions 15 CMOS backing up 110 D disassembly preparation 20 DisplayPort option board illustrated 9 drive cage removal and replacement 27 Driver Recovery DVD, creating 124 using for restore 128 Driver Recovery media, Windows 122 Driver Recovery media...
Maintenance and Service Guide
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... error messages 103 power cord set requirements country specific 131 power problems 77 power supply illustrated 6 operating voltage range 133 power switch/light cover illustrated 9 removal and replacement 38 power-on password 110 printer problems 88 problems audio 86 CD-ROM or DVD 96 Computer Setup 73 F10 Setup 73 flash drive 99 front panel 100 general 73 hard drive 78 hardware installation 90 Internet access 100 keyboard 89 Media Card Reader 80 memory 95 monitor 81 mouse 89 network 92 power 77 printer 88 software 102 product ID location 5 R rear panel components EliteDesk 705 3 EliteDesk 800...
... error messages 103 power cord set requirements country specific 131 power problems 77 power supply illustrated 6 operating voltage range 133 power switch/light cover illustrated 9 removal and replacement 38 power-on password 110 printer problems 88 problems audio 86 CD-ROM or DVD 96 Computer Setup 73 F10 Setup 73 flash drive 99 front panel 100 general 73 hard drive 78 hardware installation 90 Internet access 100 keyboard 89 Media Card Reader 80 memory 95 monitor 81 mouse 89 network 92 power 77 printer 88 software 102 product ID location 5 R rear panel components EliteDesk 705 3 EliteDesk 800...