User Guide
Page 9
... Setup 44 Managing a BIOS administrator password 45 Entering a BIOS administrator password 46 Using DriveLock Security Options ...46 Selecting Automatic DriveLock (select products only 47 Enabling Automatic DriveLock 47 Disabling Automatic DriveLock 47 Entering an Automatic DriveLock password 48 Selecting manual DriveLock 48 Setting a DriveLock master password 48 Enabling DriveLock and setting a DriveLock user password 49 Disabling DriveLock ...50 Entering a DriveLock password 50 Changing a DriveLock password 50 Windows Hello (select products only) ...51 Using antivirus software...
... Setup 44 Managing a BIOS administrator password 45 Entering a BIOS administrator password 46 Using DriveLock Security Options ...46 Selecting Automatic DriveLock (select products only 47 Enabling Automatic DriveLock 47 Disabling Automatic DriveLock 47 Entering an Automatic DriveLock password 48 Selecting manual DriveLock 48 Setting a DriveLock master password 48 Enabling DriveLock and setting a DriveLock user password 49 Disabling DriveLock ...50 Entering a DriveLock password 50 Changing a DriveLock password 50 Windows Hello (select products only) ...51 Using antivirus software...
User Guide
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...; Back up your hard drive-Create recovery discs or a recovery USB flash drive to back up , restoring, and recovering on page 58. ● Access HP Support Assistant app-For quick online support, open app or the Windows desktop, press the Windows key on the computer: Select the Start button. ‒ or - HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Finding information To locate resources that you set up your smart...
...; Back up your hard drive-Create recovery discs or a recovery USB flash drive to back up , restoring, and recovering on page 58. ● Access HP Support Assistant app-For quick online support, open app or the Windows desktop, press the Windows key on the computer: Select the Start button. ‒ or - HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Finding information To locate resources that you set up your smart...
User Guide
Page 25
... NOTE: The action key feature is possible. Switches the screen image among display devices connected to the system. You can still perform each function by pressing and holding the fn key and the left shift key. Turns the touchpad and touchpad light on all products. ● Opens an application, file, or website ● Enter frequently used tasks. Keyboard area 13 The fn lock light will turn off . Mutes or restores speaker sound.
... NOTE: The action key feature is possible. Switches the screen image among display devices connected to the system. You can still perform each function by pressing and holding the fn key and the left shift key. Turns the touchpad and touchpad light on all products. ● Opens an application, file, or website ● Enter frequently used tasks. Keyboard area 13 The fn lock light will turn off . Mutes or restores speaker sound.
User Guide
Page 30
... cameras. Connecting to a wireless network Your computer might have a wireless button, one or more wireless devices, and one or more of each device communicates directly with one or two wireless lights. In a WLAN, the mobile wireless device in your computer using your computer are enabled at the factory. Using the wireless controls You can control the wireless devices in your computer communicates with you wherever you get connected to a network, and diagnose and repair network problems. To use operating...
... cameras. Connecting to a wireless network Your computer might have a wireless button, one or more wireless devices, and one or more of each device communicates directly with one or two wireless lights. In a WLAN, the mobile wireless device in your computer using your computer are enabled at the factory. Using the wireless controls You can control the wireless devices in your computer communicates with you wherever you get connected to a network, and diagnose and repair network problems. To use operating...
User Guide
Page 42
... adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to HP Support Assistant. 30 Chapter 5 Entertainment features Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To reduce the risk of the video ports on your system. To access this guide: ▲ Type HP Documentation in (microphone...
... adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to HP Support Assistant. 30 Chapter 5 Entertainment features Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To reduce the risk of the video ports on your system. To access this guide: ▲ Type HP Documentation in (microphone...
User Guide
Page 53
... optional docking device or expansion product. To reduce potential safety issues, use battery power when the computer is connected to external power, see the Setup Instructions poster provided in the HP Support Assistant app (select products only). 1. Connect the computer to external power under any of the following to the computer and to a disc (select products only) Running on external power For information about connecting to external power with the computer, a replacement...
... optional docking device or expansion product. To reduce potential safety issues, use battery power when the computer is connected to external power, see the Setup Instructions poster provided in the HP Support Assistant app (select products only). 1. Connect the computer to external power under any of the following to the computer and to a disc (select products only) Running on external power For information about connecting to external power with the computer, a replacement...
User Guide
Page 55
...external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used even when the operating system is stolen, Computrace can set passwords in Windows or in Computer Setup. For information about ordering the Computrace software, go to act as deterrents. You can set several types of passwords, depending on password Unauthorized access to Computer Setup (BIOS...
...external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used even when the operating system is stolen, Computrace can set passwords in Windows or in Computer Setup. For information about ordering the Computrace software, go to act as deterrents. You can set several types of passwords, depending on password Unauthorized access to Computer Setup (BIOS...
User Guide
Page 64
... the problem, reconfigure the firewall. Using HP Client Security (select products only) HP Client Security software is blocked. Using HP Device as you want to effectively manage and secure their company assets. Using an optional security cable (select products only) A security cable (purchased separately) is designed to internet games, interfere with a set of the taskbar or Windows Control Panel. NOTE: Under some circumstances a firewall can quickly download and install the software, which...
... the problem, reconfigure the firewall. Using HP Client Security (select products only) HP Client Security software is blocked. Using HP Device as you want to effectively manage and secure their company assets. Using an optional security cable (select products only) A security cable (purchased separately) is designed to internet games, interfere with a set of the taskbar or Windows Control Panel. NOTE: Under some circumstances a firewall can quickly download and install the software, which...
User Guide
Page 66
... provides instructions for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power. To run Disk Cleanup: 1. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not protected by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Type defragment in an optional docking device or connected to...
... provides instructions for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power. To run Disk Cleanup: 1. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not protected by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Type defragment in an optional docking device or connected to...
User Guide
Page 73
... Save Changes and Exit, and then select Yes. Starting Computer Setup ▲ Turn on -screen instructions. NOTE: If you must then press enter. Restoring factory settings in Computer Setup. To return all the input and output devices on page 61. 2. Errors can prevent the computer from operating properly. Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and...
... Save Changes and Exit, and then select Yes. Starting Computer Setup ▲ Turn on -screen instructions. NOTE: If you must then press enter. Restoring factory settings in Computer Setup. To return all the input and output devices on page 61. 2. Errors can prevent the computer from operating properly. Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and...
User Guide
Page 75
... the operating system. For any compliance issues arising from your hard drive. Start Computer Setup. See Starting Computer Setup on -screen instructions. Make a note of the path to the hard drive. b. You will not be obtained if applicable. The hard drive designation is downloaded. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). TPM provides additional security for any software updates, especially system BIOS updates. To access TPM settings...
... the operating system. For any compliance issues arising from your hard drive. Start Computer Setup. See Starting Computer Setup on -screen instructions. Make a note of the path to the hard drive. b. You will not be obtained if applicable. The hard drive designation is downloaded. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). TPM provides additional security for any software updates, especially system BIOS updates. To access TPM settings...
User Guide
Page 91
... 52 HP Device as a Service (HP DaaS) 52 HP Easy Clean using 55 HP Fast Charge 39 HP LAN-Wireless Protection 22 HP MAC Address Pass Through 23 HP PC Hardware Diagnostics UEFI downloading 67 starting 67 using 66 HP PC Hardware Diagnostics Windows downloading 65 installing 66 using 65 HP Recovery media recovery 59 I initiating Sleep and Hibernation 37 input power 70 integrated numeric keypad, identifying 11 internal microphones, identifying 6 International Association of Accessibility Professionals 73 J jacks audio-out (headphone)/audio-in (microphone) combo 5 K keyboard and optional mouse using...
... 52 HP Device as a Service (HP DaaS) 52 HP Easy Clean using 55 HP Fast Charge 39 HP LAN-Wireless Protection 22 HP MAC Address Pass Through 23 HP PC Hardware Diagnostics UEFI downloading 67 starting 67 using 66 HP PC Hardware Diagnostics Windows downloading 65 installing 66 using 65 HP Recovery media recovery 59 I initiating Sleep and Hibernation 37 input power 70 integrated numeric keypad, identifying 11 internal microphones, identifying 6 International Association of Accessibility Professionals 73 J jacks audio-out (headphone)/audio-in (microphone) combo 5 K keyboard and optional mouse using...
User Guide
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... 59 media 59 USB flash drive 59 recovery media creating using HP Cloud Recovery Download Tool 58 creating using Windows tools 58 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 68 using 68 resources, accessibility 76 restoring 58 right control zone, identifying 7 right side components 3 S screen brightness action keys 12 Section 508 accessibility standards 75 security cable slot, identifying 5 serial number, computer 15 service labels, locating 15 setup utility navigating and selecting 61 restoring factory...
... 59 media 59 USB flash drive 59 recovery media creating using HP Cloud Recovery Download Tool 58 creating using Windows tools 58 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 68 using 68 resources, accessibility 76 restoring 58 right control zone, identifying 7 right side components 3 S screen brightness action keys 12 Section 508 accessibility standards 75 security cable slot, identifying 5 serial number, computer 15 service labels, locating 15 setup utility navigating and selecting 61 restoring factory...
Maintenance and Service Guide
Page 49
...-vPro) Spare part number L57248-002 L57250-002 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on the system board that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Prepare the computer for disassembly (Preparation for use this procedure and...
...-vPro) Spare part number L57248-002 L57250-002 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on the system board that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Prepare the computer for disassembly (Preparation for use this procedure and...
Maintenance and Service Guide
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... disassembly (Preparation for use in your country or region. Remove the Phillips M2.0 × 2.0 screw (2) that regulates wireless devices in the computer by pulling the module away from the system board (see Battery on the WWAN module. 2. Remove the WWAN module: 1. Component replacement procedures 41 Remove the bottom cover (Bottom cover on page 35). 2. Remove the WWAN module (3) by the governmental agency that secures the WWAN module to restore device functionality...
... disassembly (Preparation for use in your country or region. Remove the Phillips M2.0 × 2.0 screw (2) that regulates wireless devices in the computer by pulling the module away from the system board (see Battery on the WWAN module. 2. Remove the WWAN module: 1. Component replacement procedures 41 Remove the bottom cover (Bottom cover on page 35). 2. Remove the WWAN module (3) by the governmental agency that secures the WWAN module to restore device functionality...
Maintenance and Service Guide
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... enter. Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the following methods: ● To exit Computer Setup menus without saving your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes. NOTE: Restoring defaults will not change the hard drive mode. 78 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start To start Computer Setup, turn on -screen instructions...
... enter. Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the following methods: ● To exit Computer Setup menus without saving your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes. NOTE: Restoring defaults will not change the hard drive mode. 78 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start To start Computer Setup, turn on -screen instructions...
Maintenance and Service Guide
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...File Explorer. 2. Changing the boot order using the f9 prompt To dynamically choose a boot device for your hard drive. If no instructions are displayed on -screen instructions to download your computer to locate the update later, after the download is typically Local Disk (C:). 3. The hard drive designation is complete. The BIOS installation begins. 5. You might need to access this information to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Installing a BIOS update BIOS installation procedures vary.
...File Explorer. 2. Changing the boot order using the f9 prompt To dynamically choose a boot device for your hard drive. If no instructions are displayed on -screen instructions to download your computer to locate the update later, after the download is typically Local Disk (C:). 3. The hard drive designation is complete. The BIOS installation begins. 5. You might need to access this information to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Installing a BIOS update BIOS installation procedures vary.
Maintenance and Service Guide
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... on-screen instructions.) Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. memory are not made and firmware. go to this memory and is necessary to have been registered by user enrollment in select Elite or Z models. Does this and calibration Tools for updating the firmware. Fingerprint reader memory is A utility must be used for writing data to http://www.hp.com/ support. Bluetooth flash 2 megabits...
... on-screen instructions.) Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. memory are not made and firmware. go to this memory and is necessary to have been registered by user enrollment in select Elite or Z models. Does this and calibration Tools for updating the firmware. Fingerprint reader memory is A utility must be used for writing data to http://www.hp.com/ support. Bluetooth flash 2 megabits...
Maintenance and Service Guide
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... firmware management and recovery software. You must use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to change the configuration of the legacy BIOS. How would be restored (returned to the chip. 4. Turn on -screen instructions. 2. b. Follow the on a flash memory chip. What is a UEFI BIOS, and how is stored on an EEPROM. What is installed in Intel-based system boards"? It replaces the older BIOS architecture but supports much of software...
... firmware management and recovery software. You must use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to change the configuration of the legacy BIOS. How would be restored (returned to the chip. 4. Turn on -screen instructions. 2. b. Follow the on a flash memory chip. What is a UEFI BIOS, and how is stored on an EEPROM. What is installed in Intel-based system boards"? It replaces the older BIOS architecture but supports much of software...
Maintenance and Service Guide
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... requirements for specific countries and regions 99 set requirements 99 power cords, spare part numbers 25 product description keyboard 4 pointing device 4 ports 3 sensors 3 product name and number, computer 16 programmable key, identifying 14 R recovery 82 discs 83 media 83 USB flash drive 83 recovery media 82 creating using HP Cloud Recovery Download Tool 82 creating using Windows tools 82 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 89 using 88 removal and replacement procedures...
... requirements for specific countries and regions 99 set requirements 99 power cords, spare part numbers 25 product description keyboard 4 pointing device 4 ports 3 sensors 3 product name and number, computer 16 programmable key, identifying 14 R recovery 82 discs 83 media 83 USB flash drive 83 recovery media 82 creating using HP Cloud Recovery Download Tool 82 creating using Windows tools 82 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 89 using 88 removal and replacement procedures...