User Guide
Page 6
...-finger slide (touch screen) ...30 Using an optional keyboard or mouse...30 Using an on-screen keyboard (select products only)...30 5 Entertainment features ...31 Using a camera (select products only) ...31 Using audio ...31 Connecting speakers...31 Connecting headphones ...31 Connecting headsets ...32 Using sound settings ...32 Viewing or changing sound settings ...32 Using the control panel to view and control audio settings 32 Using video...33 Connecting a Thunderbolt device using a USB Type-C cable (select products only 33 Connecting a DisplayPort device using a USB Type-C cable (select...
...-finger slide (touch screen) ...30 Using an optional keyboard or mouse...30 Using an on-screen keyboard (select products only)...30 5 Entertainment features ...31 Using a camera (select products only) ...31 Using audio ...31 Connecting speakers...31 Connecting headphones ...31 Connecting headsets ...32 Using sound settings ...32 Viewing or changing sound settings ...32 Using the control panel to view and control audio settings 32 Using video...33 Connecting a Thunderbolt device using a USB Type-C cable (select products only 33 Connecting a DisplayPort device using a USB Type-C cable (select...
User Guide
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...-sealed battery ...44 Running on external power ...44 7 Security ...46 Protecting the computer...46 Using passwords ...47 Setting passwords in Windows...47 Setting passwords in Computer Setup ...47 Managing a BIOS administrator password ...48 Setting a new BIOS administrator password 48 Changing a BIOS administrator password ...49 Deleting a BIOS administrator password...49 Entering a BIOS administrator password ...50 Using DriveLock Security Options...50 Selecting Automatic DriveLock (select products only 50 Enabling Automatic DriveLock...50 Disabling Automatic DriveLock...51 Entering an...
...-sealed battery ...44 Running on external power ...44 7 Security ...46 Protecting the computer...46 Using passwords ...47 Setting passwords in Windows...47 Setting passwords in Computer Setup ...47 Managing a BIOS administrator password ...48 Setting a new BIOS administrator password 48 Changing a BIOS administrator password ...49 Deleting a BIOS administrator password...49 Entering a BIOS administrator password ...50 Using DriveLock Security Options...50 Selecting Automatic DriveLock (select products only 50 Enabling Automatic DriveLock...50 Disabling Automatic DriveLock...51 Entering an...
User Guide
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... software-Protect your keyboard. See Components on page 3 and Navigating the screen on page 27 for additional information. ● Find installed software-Access a list of the software preinstalled on your computer from an open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations Getting started...
... software-Protect your keyboard. See Components on page 3 and Navigating the screen on page 27 for additional information. ● Find installed software-Access a list of the software preinstalled on your computer from an open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations Getting started...
User Guide
Page 30
... a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN) device that gives you get connected to as Wi-Fi networks, wireless LANs, or WLANs) in your computer and a wired or wireless network connection. or - Using the wireless controls You can explore the globe and access information from the taskbar, type control panel, select Control Panel, and then select Network and Sharing Center. - Network connections 21 In a PAN, each other Bluetooth-enabled devices...
... a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN) device that gives you get connected to as Wi-Fi networks, wireless LANs, or WLANs) in your computer and a wired or wireless network connection. or - Using the wireless controls You can explore the globe and access information from the taskbar, type control panel, select Control Panel, and then select Network and Sharing Center. - Network connections 21 In a PAN, each other Bluetooth-enabled devices...
User Guide
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... as an external hard drive connected to access battery information. 1. or - ● The Power icon shows a low or critical battery notification. Select the Search icon (select products only) on page 42. Identifying low battery levels When a battery that your battery should be replaced, contact support. NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power Follow these steps to a USB port. ● Stop, disable, or remove any...
... as an external hard drive connected to access battery information. 1. or - ● The Power icon shows a low or critical battery notification. Select the Search icon (select products only) on page 42. Identifying low battery levels When a battery that your battery should be replaced, contact support. NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power Follow these steps to a USB port. ● Stop, disable, or remove any...
User Guide
Page 55
... only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used with a password, smart card, contactless card, registered fingerprints, or other authentication credential ● BIOS power-on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup* Unauthorized access to use the touch screen. 46...
... only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used with a password, smart card, contactless card, registered fingerprints, or other authentication credential ● BIOS power-on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup* Unauthorized access to use the touch screen. 46...
User Guide
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... be entered to enter Computer Setup. 50 Chapter 7 Security To save your new password again, leave the field empty, and then press enter. 7. Using DriveLock Security Options DriveLock protection prevents unauthorized access to unlock the drive. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using arrow keys to the internal hard drives of a hard drive. If the drive is turned on page 53. b. After DriveLock protection is enabled, a random DriveLock user password and a DriveLock master password...
... be entered to enter Computer Setup. 50 Chapter 7 Security To save your new password again, leave the field empty, and then press enter. 7. Using DriveLock Security Options DriveLock protection prevents unauthorized access to unlock the drive. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using arrow keys to the internal hard drives of a hard drive. If the drive is turned on page 53. b. After DriveLock protection is enabled, a random DriveLock user password and a DriveLock master password...
User Guide
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.... Windows Defender is not limited in most cases, repair any damage that you potentially expose it is for numbers only. Using firewall software Firewalls are registered by the fingerprint reader. When a firewall is installed on -screen instructions to enroll your home network to protect all sides of firewalls to and from the system is blocked. To temporarily resolve the problem, disable the...
.... Windows Defender is not limited in most cases, repair any damage that you potentially expose it is for numbers only. Using firewall software Firewalls are registered by the fingerprint reader. When a firewall is installed on -screen instructions to enroll your home network to protect all sides of firewalls to and from the system is blocked. To temporarily resolve the problem, disable the...
User Guide
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... performance of these events, HP 3D DriveGuard returns the hard drive to free up disk space and help the computer run Disk Defragmenter on battery power. It also provides instructions for traveling with the display closed while the computer is not protected by HP 3D DriveGuard. NOTE: It is not necessary to a USB port is running on solid-state drives. A short time after one...
... performance of these events, HP 3D DriveGuard returns the hard drive to free up disk space and help the computer run Disk Defragmenter on battery power. It also provides instructions for traveling with the display closed while the computer is not protected by HP 3D DriveGuard. NOTE: It is not necessary to a USB port is running on solid-state drives. A short time after one...
User Guide
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.... 3. Turn on -screen instructions. Using HP Sure Recover, an administrator or user can select an optical drive or a USB flash drive, depending on the location of devices listed in the case of a custom image To access the latest documentation for boot options. ● For tablets without installed recovery software. Select the optical drive or USB flash drive from which you can fully restore the HP OS image without keyboards, turn on -screen instructions to http://www.hp.com/support. To change the computer boot order...
.... 3. Turn on -screen instructions. Using HP Sure Recover, an administrator or user can select an optical drive or a USB flash drive, depending on the location of devices listed in the case of a custom image To access the latest documentation for boot options. ● For tablets without installed recovery software. Select the optical drive or USB flash drive from which you can fully restore the HP OS image without keyboards, turn on -screen instructions to http://www.hp.com/support. To change the computer boot order...
User Guide
Page 77
... taskbar, type support, and then select the HP Support Assistant app. - Double-click the file that contains the update. 4. Select Updates, and then select Check for example, filename.exe). You will need this path when you can delete the downloaded file from your computer. NOTE: After a message on -screen instructions to the BIOS version currently installed on your hard drive. Access the Boot Device Options menu: ● Turn on your...
... taskbar, type support, and then select the HP Support Assistant app. - Double-click the file that contains the update. 4. Select Updates, and then select Check for example, filename.exe). You will need this path when you can delete the downloaded file from your computer. NOTE: After a message on -screen instructions to the BIOS version currently installed on your hard drive. Access the Boot Device Options menu: ● Turn on your...
User Guide
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... Accessibility Professionals 80 J jacks audio-out (headphone)/audio-in (microphone) combo 5, 6 network 5, 6 RJ-45 (network) 5, 6 K keyboard and optional mouse using 30 keyboard backlight action key 14 keypad integrated numeric 13 keys action 13 esc 12 fn 12 num lk 13 touchpad 14 Windows 12 Windows application 12 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 left control zone, identifying 9 left side components 5 lights AC adapter and battery 4 battery 4 camera 7 caps lock 9 fn lock 9 microphone...
... Accessibility Professionals 80 J jacks audio-out (headphone)/audio-in (microphone) combo 5, 6 network 5, 6 RJ-45 (network) 5, 6 K keyboard and optional mouse using 30 keyboard backlight action key 14 keypad integrated numeric 13 keys action 13 esc 12 fn 12 num lk 13 touchpad 14 Windows 12 Windows application 12 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 left control zone, identifying 9 left side components 5 lights AC adapter and battery 4 battery 4 camera 7 caps lock 9 fn lock 9 microphone...
User Guide
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... HP PC Hardware Diagnostics UEFI settings customizing 74 using 74 resources, accessibility 82 restoring 63 restoring and recovery methods 64 right control zone, identifying 9 right side components 3 RJ-45 (network) jack, identifying 5, 6 RJ-45 (network) lights, identifying 5, 6 S screen brightness action keys 13 Section 508 accessibility standards 81 security cable 56 security cable slot, identifying 5 serial number, computer 17 service labels, locating 17 setup utility navigating and selecting 66 restoring factory settings 66 shipping the computer 61 shutdown 41 SIM card...
... HP PC Hardware Diagnostics UEFI settings customizing 74 using 74 resources, accessibility 82 restoring 63 restoring and recovery methods 64 right control zone, identifying 9 right side components 3 RJ-45 (network) jack, identifying 5, 6 RJ-45 (network) lights, identifying 5, 6 S screen brightness action keys 13 Section 508 accessibility standards 81 security cable 56 security cable slot, identifying 5 serial number, computer 17 service labels, locating 17 setup utility navigating and selecting 66 restoring factory settings 66 shipping the computer 61 shutdown 41 SIM card...
User Guide
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... 16 video 33 DisplayPort device 34 HDMI port 35 Thunderbolt Port device 33 USB Type-C 33, 34 wireless displays 38 volume adjusting 14 mute 14 W Windows backup 63 recovery media 63 system restore point 63 Windows application key, identifying 12 Windows Hello using 54 Windows key, identifying 12 Windows tools, using 63 wireless action key 14 wireless antennas, identifying 7 wireless button 21 wireless certification label 17 wireless controls button 21 operating system 21 wireless key 21 wireless light 21 wireless network (WLAN) connecting 22 corporate WLAN connection 22 functional range...
... 16 video 33 DisplayPort device 34 HDMI port 35 Thunderbolt Port device 33 USB Type-C 33, 34 wireless displays 38 volume adjusting 14 mute 14 W Windows backup 63 recovery media 63 system restore point 63 Windows application key, identifying 12 Windows Hello using 54 Windows key, identifying 12 Windows tools, using 63 wireless action key 14 wireless antennas, identifying 7 wireless button 21 wireless certification label 17 wireless controls button 21 operating system 21 wireless key 21 wireless light 21 wireless network (WLAN) connecting 22 corporate WLAN connection 22 functional range...
Maintenance and Service Guide
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... hard drives, display, keyboard, mouse, and printer). Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in the upper-right corner of system and extended memory. Errors can navigate and select in Computer Setup using arrow keys to enter Computer Setup. Navigating and selecting in Computer Setup You can prevent the computer from operating properly. NOTE: Restoring defaults will not change the hard drive mode. Computer Setup includes settings for types of devices installed...
... hard drives, display, keyboard, mouse, and printer). Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in the upper-right corner of system and extended memory. Errors can navigate and select in Computer Setup using arrow keys to enter Computer Setup. Navigating and selecting in Computer Setup You can prevent the computer from operating properly. NOTE: Restoring defaults will not change the hard drive mode. Computer Setup includes settings for types of devices installed...
Maintenance and Service Guide
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... to locate the update later, after the download is complete. Follow the on -screen instructions. TPM BIOS settings (select products only) TPM provides additional security for the current startup sequence, follow these steps. 1. Access the Boot Device Options menu: ● Turn on -screen instructions. 4. At the download area, follow the on -screen instructions to the location on -screen instructions. Make a note of the path to download your computer. The hard drive designation is downloaded. Complete the installation by...
... to locate the update later, after the download is complete. Follow the on -screen instructions. TPM BIOS settings (select products only) TPM provides additional security for the current startup sequence, follow these steps. 1. Access the Boot Device Options menu: ● Turn on -screen instructions. 4. At the download area, follow the on -screen instructions to the location on -screen instructions. Make a note of the path to download your computer. The hard drive designation is downloaded. Complete the installation by...
Maintenance and Service Guide
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... http://www.hp.com/ support. Camera (select 64 kilobits No Yes Stores camera Camera memory is A utility must be run from the device manufacturer memory and is programmed at the factory or by an administrator to have access to the Windows. What is A utility must be applied using the Management Engine (MEBx) setup utility. Select Identify your product, and then follow the on-screen instructions.) Stores Management Engine Code, Settings, Provisioning Data...
... http://www.hp.com/ support. Camera (select 64 kilobits No Yes Stores camera Camera memory is A utility must be run from the device manufacturer memory and is programmed at the factory or by an administrator to have access to the Windows. What is A utility must be applied using the Management Engine (MEBx) setup utility. Select Identify your product, and then follow the on-screen instructions.) Stores Management Engine Code, Settings, Provisioning Data...
Maintenance and Service Guide
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... replaces the older BIOS architecture but supports much of software programs from a legacy BIOS? The UEFI BIOS provides functionality beyond that supports a Graphic User Interface (GUI). HP has provided options in Computer Setup (BIOS) to allow you to run in a computer. You must use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. This message relates to read SPD memory. 5. IMPORTANT: The restore defaults...
... replaces the older BIOS architecture but supports much of software programs from a legacy BIOS? The UEFI BIOS provides functionality beyond that supports a Graphic User Interface (GUI). HP has provided options in Computer Setup (BIOS) to allow you to run in a computer. You must use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. This message relates to read SPD memory. 5. IMPORTANT: The restore defaults...
Maintenance and Service Guide
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... H hard drive specifications 86 heat sink removal 55 spare part numbers 55 hinge illustrated 22 spare part number 22 HP PC Hardware Diagnostics UEFI downloading 83 failure ID code 82 starting 83 using 82 HP PC Hardware Diagnostics Windows accessing 80, 81 downloading 81 failure ID code 80 installing 82 using 80 HP Recovery media recovery 78 HP Sure Recover 79 HP Sure Start 88, 93 HP Tamper Lock 18 I I/O board removal 50 spare part number 50 illustrated parts catalog 19 J jacks audio-out (headphone)/audio-in (microphone) combo 8 network 8 RJ-45 (network) 8 K keyboard...
... H hard drive specifications 86 heat sink removal 55 spare part numbers 55 hinge illustrated 22 spare part number 22 HP PC Hardware Diagnostics UEFI downloading 83 failure ID code 82 starting 83 using 82 HP PC Hardware Diagnostics Windows accessing 80, 81 downloading 81 failure ID code 80 installing 82 using 80 HP Recovery media recovery 78 HP Sure Recover 79 HP Sure Start 88, 93 HP Tamper Lock 18 I I/O board removal 50 spare part number 50 illustrated parts catalog 19 J jacks audio-out (headphone)/audio-in (microphone) combo 8 network 8 RJ-45 (network) 8 K keyboard...
Maintenance and Service Guide
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... requirements for specific countries and regions 94 set requirements 94 power cords, spare part numbers 24 power lights 11 privacy key light 11 product description keyboard 3 pointing device 3 ports 3 sensors 3 product name and number, computer 16 R recovery 77 discs 78 media 78 USB flash drive 78 recovery media 77 creating using HP Cloud Recovery Download Tool 77 creating using Windows tools 77 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 84 using 84 removal and replacement procedures...
... requirements for specific countries and regions 94 set requirements 94 power cords, spare part numbers 24 power lights 11 privacy key light 11 product description keyboard 3 pointing device 3 ports 3 sensors 3 product name and number, computer 16 R recovery 77 discs 78 media 78 USB flash drive 78 recovery media 77 creating using HP Cloud Recovery Download Tool 77 creating using Windows tools 77 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 84 using 84 removal and replacement procedures...