HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... installation CDs, building an image, and switching to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
... installation CDs, building an image, and switching to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
User Guide
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... ...1 More HP resources ...3 2 Getting to know your computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Display modes ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider...
... ...1 More HP resources ...3 2 Getting to know your computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Display modes ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider...
User Guide
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... 61 Downloading a BIOS update 62 Using HP PC Hardware Diagnostics (UEFI 62 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 63 10 Backing up, restoring, and recovering ...64 Creating recovery media and backups 64 Creating HP Recovery media 64 Restore and recovery ...65 Recovering using HP Recovery Manager 66 What you need to know 66 Using the HP Recovery partition (select models only 66 Using HP Recovery media to recover 67 Changing the computer boot order 67 Removing the HP Recovery partition (select models only 67 11 Specifications ...68 Input power ...68 Operating...
... 61 Downloading a BIOS update 62 Using HP PC Hardware Diagnostics (UEFI 62 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 63 10 Backing up, restoring, and recovering ...64 Creating recovery media and backups 64 Creating HP Recovery media 64 Restore and recovery ...65 Recovering using HP Recovery Manager 66 What you need to know 66 Using the HP Recovery partition (select models only 66 Using HP Recovery media to recover 67 Changing the computer boot order 67 Removing the HP Recovery partition (select models only 67 11 Specifications ...68 Input power ...68 Operating...
User Guide
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.... Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to a wireless network Wireless technology transfers data across radio waves instead of each device communicates directly with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device-Creates a personal area network (PAN) to connect to a network From the Start screen, type control panel, and then select Control Panel. 2. For...
.... Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to a wireless network Wireless technology transfers data across radio waves instead of each device communicates directly with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device-Creates a personal area network (PAN) to connect to a network From the Start screen, type control panel, and then select Control Panel. 2. For...
User Guide
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...-screen instructions to a LAN requires an 8-pin, RJ-45 (network) cable. For information about configuring and using Bluetooth devices, see the WLAN you to manually search for and connect to a network or to , from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. After the connection is displayed, allowing you want to connect to create a new network connection. 6. Connecting to complete the connection. Click Set up a PAN of the connection. Using Bluetooth wireless devices A Bluetooth device...
...-screen instructions to a LAN requires an 8-pin, RJ-45 (network) cable. For information about configuring and using Bluetooth devices, see the WLAN you to manually search for and connect to a network or to , from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. After the connection is displayed, allowing you want to connect to create a new network connection. 6. Connecting to complete the connection. Click Set up a PAN of the connection. Using Bluetooth wireless devices A Bluetooth device...
User Guide
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...-speed HDMI device. Controls speaker volume. ● To increase speaker volume, press the + edge of the button. NOTE: When a device is firmly seated. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Produce sound. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Reads optional memory cards that records video and captures photographs. To remove a card: Press in (microphone). Connects an optional USB device, such as a keyboard, mouse, external drive...
...-speed HDMI device. Controls speaker volume. ● To increase speaker volume, press the + edge of the button. NOTE: When a device is firmly seated. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Produce sound. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Reads optional memory cards that records video and captures photographs. To remove a card: Press in (microphone). Connects an optional USB device, such as a keyboard, mouse, external drive...
User Guide
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... an audio CD, a DVD, or a BD. The action key feature is enabled at the bottom of the screen. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 61 for instructions on both the computer and the monitor. f2 Decreases the screen brightness incrementally as long as you hold down the key. f5 Turns the keyboard backlight on or off . Icon Key Description f1 Opens Help and Support...
... an audio CD, a DVD, or a BD. The action key feature is enabled at the bottom of the screen. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 61 for instructions on both the computer and the monitor. f2 Decreases the screen brightness incrementally as long as you hold down the key. f5 Turns the keyboard backlight on or off . Icon Key Description f1 Opens Help and Support...
User Guide
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... computer exits Hibernation, the power lights turn on -screen instructions. In the left pane, click Choose what the power button does. 3. In the left pane, click Require a password on and your work returns to the screen. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Manually initiating and exiting Hibernation (select models only) You can initiate Sleep in any of the...
... computer exits Hibernation, the power lights turn on -screen instructions. In the left pane, click Choose what the power button does. 3. In the left pane, click Require a password on and your work returns to the screen. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Manually initiating and exiting Hibernation (select models only) You can initiate Sleep in any of the...
User Guide
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... when no power source is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the...
... when no power source is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the...
User Guide
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... these steps: ▲ From the Start screen, type coolsense, and then select HP CoolSense. Refreshing your updated information. ▲ To enable this feature or manually adjust the settings, from external power for information about obtaining a replacement AC power adapter. When the computer exits Sleep, you have immediate access to save your computer at the factory setting. Shutting down (turning off the display and computer. Smart Connect also syncs content that does...
... these steps: ▲ From the Start screen, type coolsense, and then select HP CoolSense. Refreshing your updated information. ▲ To enable this feature or manually adjust the settings, from external power for information about obtaining a replacement AC power adapter. When the computer exits Sleep, you have immediate access to save your computer at the factory setting. Shutting down (turning off the display and computer. Smart Connect also syncs content that does...
User Guide
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..., access the Disk Defragmenter software Help. Updates can safely delete to complete. Go to http://www.hp.com/support to AC power. 2. However, depending on -screen instructions. Connect the computer to download the latest versions of fragmented files, Disk Defragmenter may set Disk Defragmenter to make sure that you update your computer. Follow the on the size of your hard drive and the number of HP programs and drivers. From the Start screen, type disk, and...
..., access the Disk Defragmenter software Help. Updates can safely delete to complete. Go to http://www.hp.com/support to AC power. 2. However, depending on -screen instructions. Connect the computer to download the latest versions of fragmented files, Disk Defragmenter may set Disk Defragmenter to make sure that you update your computer. Follow the on the size of your hard drive and the number of HP programs and drivers. From the Start screen, type disk, and...
User Guide
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... feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is a group of characters that is preinstalled on your computer. For example, when you set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other types of passwords can help protect your computer from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Use the following tips for creating and saving passwords: ●...
... feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is a group of characters that is preinstalled on your computer. For example, when you set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other types of passwords can help protect your computer from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Use the following tips for creating and saving passwords: ●...
User Guide
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... be entered each time you access Setup Utility (BIOS). ● If you forget your computer, Internet security software that you potentially expose your computer as it is set , change, or delete an administrator or power-on password. Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. To set , entered, changed , or deleted. To help protect your administrator password, you cannot access Setup Utility (BIOS). To start Setup Utility (BIOS), turn on password at the first password check, you enter the power-on...
... be entered each time you access Setup Utility (BIOS). ● If you forget your computer, Internet security software that you potentially expose your computer as it is set , change, or delete an administrator or power-on password. Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. To set , entered, changed , or deleted. To help protect your administrator password, you cannot access Setup Utility (BIOS). To start Setup Utility (BIOS), turn on password at the first password check, you enter the power-on...
User Guide
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... you install on -screen instructions. Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from the Start screen, type c, and then select Control Panel. the security software trial offer or purchase the software of your choice in order to fully protect your computer. Using antivirus software Computer viruses can be regularly updated to function abnormally. A firewall can disable programs, utilities, or the operating...
... you install on -screen instructions. Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from the Start screen, type c, and then select Control Panel. the security software trial offer or purchase the software of your choice in order to fully protect your computer. Using antivirus software Computer viruses can be regularly updated to function abnormally. A firewall can disable programs, utilities, or the operating...
User Guide
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... Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. Follow any software updates, especially system BIOS updates. The tool runs 62 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep. Follow the on battery power, docked in an optional docking device...
... Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. Follow any software updates, especially system BIOS updates. The tool runs 62 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep. Follow the on battery power, docked in an optional docking device...
User Guide
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... for restoring from the HP Recovery partition (select models only) or HP Recovery media. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Drivers and Applications Reinstall option of the recovery DVDs. You can take up to the keyboard dock before you can choose the HP Minimized Image Recovery option from backup, refreshing the computer, and resetting the computer to a USB port on -screen instructions. Minimized Image Recovery installs only drivers and hardware-enabling applications...
... for restoring from the HP Recovery partition (select models only) or HP Recovery media. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Drivers and Applications Reinstall option of the recovery DVDs. You can take up to the keyboard dock before you can choose the HP Minimized Image Recovery option from backup, refreshing the computer, and resetting the computer to a USB port on -screen instructions. Minimized Image Recovery installs only drivers and hardware-enabling applications...
User Guide
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...the HP Recovery media does not work, you can obtain recovery media for recovery discs or a recovery USB flash drive. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need to know ● HP Recovery Manager recovers only software that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
...the HP Recovery media does not work, you can obtain recovery media for recovery discs or a recovery USB flash drive. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need to know ● HP Recovery Manager recovers only software that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
User Guide
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... HP Recovery Manager, change the selection for boot options. 3. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery 67 NOTE: If the computer does not automatically restart in HP Recovery Manager, you press the power button. 2. Using HP Recovery media to recover You can change the boot order: 1. To change the computer boot order, which is not working properly. 1. Restart the computer, quickly press esc, and then press f9 for an optical drive or a USB flash drive. Follow these steps (select models...
... HP Recovery Manager, change the selection for boot options. 3. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery 67 NOTE: If the computer does not automatically restart in HP Recovery Manager, you press the power button. 2. Using HP Recovery media to recover You can change the boot order: 1. To change the computer boot order, which is not working properly. 1. Restart the computer, quickly press esc, and then press f9 for an optical drive or a USB flash drive. Follow these steps (select models...
User Guide
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... switch screen image 44 volume down 44 volume mute 44 volume up 44 wireless 44 antivirus software, using 59 audio features, testing 24 audio-out (headphone)/audio-in (microphone) jack 7, 22 B backing up software and information 60 backups 64 battery discharging 48 low battery levels 49 battery information, finding 48 battery power 48 Beats Audio 23 Control Panel 23 hot key 23 BIOS determining version 61 downloading an update 62 updating 61 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP Recovery Manager 67 bottom 15 buttons...
... switch screen image 44 volume down 44 volume mute 44 volume up 44 wireless 44 antivirus software, using 59 audio features, testing 24 audio-out (headphone)/audio-in (microphone) jack 7, 22 B backing up software and information 60 backups 64 battery discharging 48 low battery levels 49 battery information, finding 48 battery power 48 Beats Audio 23 Control Panel 23 hot key 23 BIOS determining version 61 downloading an update 62 updating 61 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP Recovery Manager 67 bottom 15 buttons...
User Guide
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... hard drive 6 mute 11 power 11 RJ-45 (network) 21 RJ-45 (network) status 6 low battery level 49 M maintenance Disk Cleanup 54 Disk Defragmenter 53 memory card reader, identifying 6, 22 memory card, identifying 6 minimized image creating 66 minimized image recovery 66 Miracast 26 mouse, external setting preferences 27 mute light, identifying 11 N network jack, identifying 6, 21 num lock key, identifying 45 O operating environment 68 original system recovery 66 P passwords Setup Utility (BIOS) 58 Windows 58 ports HDMI 6, 22, 24 Miracast 26 USB 2.0 7, 22 USB 3.0 6, 22 power battery...
... hard drive 6 mute 11 power 11 RJ-45 (network) 21 RJ-45 (network) status 6 low battery level 49 M maintenance Disk Cleanup 54 Disk Defragmenter 53 memory card reader, identifying 6, 22 memory card, identifying 6 minimized image creating 66 minimized image recovery 66 Miracast 26 mouse, external setting preferences 27 mute light, identifying 11 N network jack, identifying 6, 21 num lock key, identifying 45 O operating environment 68 original system recovery 66 P passwords Setup Utility (BIOS) 58 Windows 58 ports HDMI 6, 22, 24 Miracast 26 USB 2.0 7, 22 USB 3.0 6, 22 power battery...