HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Procedures for the SATA Advanced Host Controller...
....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Procedures for the SATA Advanced Host Controller...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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Optical drive ...35 Memory module ...36 WLAN module ...38 RTC battery ...40 Keyboard ...41 Top cover ...45 Fingerprint reader board ...49 TouchPad button board ...51 Optical drive connector cable 52 System board ...54 Fan/heat sink assembly ...56 Processor ...59 Power connector cable ...60 Speakers ...62 Display assembly subcomponents 63 5 Using Setup Utility (BIOS) and System Diagnostics 71 Starting Setup Utility (BIOS) ...71 Updating the BIOS ...71 Determining the BIOS version 71 Downloading a BIOS update 72 Using System Diagnostics ...72 6 Specifications ...74 Computer specifications ...
Optical drive ...35 Memory module ...36 WLAN module ...38 RTC battery ...40 Keyboard ...41 Top cover ...45 Fingerprint reader board ...49 TouchPad button board ...51 Optical drive connector cable 52 System board ...54 Fan/heat sink assembly ...56 Processor ...59 Power connector cable ...60 Speakers ...62 Display assembly subcomponents 63 5 Using Setup Utility (BIOS) and System Diagnostics 71 Starting Setup Utility (BIOS) ...71 Updating the BIOS ...71 Determining the BIOS version 71 Downloading a BIOS update 72 Using System Diagnostics ...72 6 Specifications ...74 Computer specifications ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. See Battery for battery removal instructions. It is unique to obtain these numbers. This is an alphanumeric identifier that is necessary to remove the battery to each product. The part number helps a service technician to the front of the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) Function This...
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. See Battery for battery removal instructions. It is unique to obtain these numbers. This is an alphanumeric identifier that is necessary to remove the battery to each product. The part number helps a service technician to the front of the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) Function This...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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Click Support & Drivers > click Drivers & Software. 3. Click the Download button, and then follow these steps: 1. If you update the computer to installing new memory may result in various system problems. To update BIOS: 1. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the battery (see Hard drive). In the Enter a product name/number box, type the computer model information, and then click Search. 4. Select the operating system, and then...
Click Support & Drivers > click Drivers & Software. 3. Click the Download button, and then follow these steps: 1. If you update the computer to installing new memory may result in various system problems. To update BIOS: 1. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the battery (see Hard drive). In the Enter a product name/number box, type the computer model information, and then click Search. 4. Select the operating system, and then...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... the on your hard drive. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is connected to reliable external power using the AC adapter. During the download and installation, follow these steps: 1. Identify the most recent BIOS update and compare it has been downloaded to your hard drive designation. If no instructions are displayed on battery power, docked in an optional docking device, or connected to an optional power source. Using the hard drive path you...
... the on your hard drive. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is connected to reliable external power using the AC adapter. During the download and installation, follow these steps: 1. Identify the most recent BIOS update and compare it has been downloaded to your hard drive designation. If no instructions are displayed on battery power, docked in an optional docking device, or connected to an optional power source. Using the hard drive path you...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... to remove the recovery partition to recover the computer's original factory partitioning and content, you want a quick and easy way to reset your personal information, settings, or apps that came preinstalled on -screen instructions. ● If you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Windows Help and Support. Other applications included in HP Recovery Manager. Restore and recovery 79 From the Start screen, type h, and...
... to remove the recovery partition to recover the computer's original factory partitioning and content, you want a quick and easy way to reset your personal information, settings, or apps that came preinstalled on -screen instructions. ● If you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Windows Help and Support. Other applications included in HP Recovery Manager. Restore and recovery 79 From the Start screen, type h, and...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... audio-out jack 11 B b key 7 base enclosure, spare part number 17, 22 battery removal 31 spare part number 17, 21, 31 battery bay 13 battery release latch 13 bottom components 13 button components 6 buttons optical drive eject 11 power 6 TouchPad 9 TouchPad on/off 9 C cables, service considerations 24 caps lock light 8 chipset, product description 1 components bottom 13 buttons 6 display 5 fingerprint reader 6 front 10 keys 7 left-side 10 lights 8 right-side 11 speakers 6 TouchPad 9 computer major components 16 part number 29 specifications...
... audio-out jack 11 B b key 7 base enclosure, spare part number 17, 22 battery removal 31 spare part number 17, 21, 31 battery bay 13 battery release latch 13 bottom components 13 button components 6 buttons optical drive eject 11 power 6 TouchPad 9 TouchPad on/off 9 C cables, service considerations 24 caps lock light 8 chipset, product description 1 components bottom 13 buttons 6 display 5 fingerprint reader 6 front 10 keys 7 left-side 10 lights 8 right-side 11 speakers 6 TouchPad 9 computer major components 16 part number 29 specifications...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... description 3 removal 41 spare part numbers 17, 22, 41 keys action 7 b7 esc 7 fn 7 Windows apps 7 Windows logo key 7 L left-side components 10 light components 8 lights caps lock 8 fingerprint reader 8 hard drive 12 mute 8 optical drive 11 power 8, 12 TouchPad 9 webcam 5 wireless 8 M mass storage device illustrated 20 precautions 25 spare part numbers 20 memory module product description 1 removal 36 spare part numbers 18, 21, 36 microphone location 5 product description 2 microphone jack 11 model description 29 model name 1 monitor port 10 mute light 8 N network jack 12 O operating system...
... description 3 removal 41 spare part numbers 17, 22, 41 keys action 7 b7 esc 7 fn 7 Windows apps 7 Windows logo key 7 L left-side components 10 light components 8 lights caps lock 8 fingerprint reader 8 hard drive 12 mute 8 optical drive 11 power 8, 12 TouchPad 9 webcam 5 wireless 8 M mass storage device illustrated 20 precautions 25 spare part numbers 20 memory module product description 1 removal 36 spare part numbers 18, 21, 36 microphone location 5 product description 2 microphone jack 11 model description 29 model name 1 monitor port 10 mute light 8 N network jack 12 O operating system...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... video, product description 2 W warranty period 29 webcam 5 webcam light 5 webcam/microphone module removal 65 spare part number 19, 23, 66 Windows apps key 7 Windows logo key 7 wireless antenna locations 5 removal 69 spare part number 19, 22, 70 wireless light 8 wireless module compartment cover location 13 removal 38 spare part number 22, 39 wireless, product description 2 WLAN module removal 38 spare part numbers 18, 21, 22, 38 workstation guidelines 27 T tools required 24 top cover removal 45 spare part number 17, 23, 45 TouchPad button 9 TouchPad button board removal 51 spare part number...
... video, product description 2 W warranty period 29 webcam 5 webcam light 5 webcam/microphone module removal 65 spare part number 19, 23, 66 Windows apps key 7 Windows logo key 7 wireless antenna locations 5 removal 69 spare part number 19, 22, 70 wireless light 8 wireless module compartment cover location 13 removal 38 spare part number 22, 39 wireless, product description 2 WLAN module removal 38 spare part numbers 18, 21, 22, 38 workstation guidelines 27 T tools required 24 top cover removal 45 spare part number 17, 23, 45 TouchPad button 9 TouchPad button board removal 51 spare part number...
User Guide - Windows 8
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... know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and fingerprint reader 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17...
... know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and fingerprint reader 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17...
User Guide - Windows 8
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...local area network (LAN 19 4 Enjoying entertainment features ...20 Using the webcam ...23 Using audio ...23 Connecting speakers ...23 Connecting headphones ...23 Connecting a microphone (select models only 23 Using Beats Audio ...23 Accessing Beats Audio Control Panel 23 Enabling and Disabling Beats Audio 24 Checking the sound ...24 Using video ...24 Connecting a VGA monitor or projector 25 Connecting an HDMI device 26 Configuring audio settings (with HDMI TV 27 Using Intel Wireless Display (select models only 27 Managing your audio and video files 27 5 Navigating using touch gestures...
...local area network (LAN 19 4 Enjoying entertainment features ...20 Using the webcam ...23 Using audio ...23 Connecting speakers ...23 Connecting headphones ...23 Connecting a microphone (select models only 23 Using Beats Audio ...23 Accessing Beats Audio Control Panel 23 Enabling and Disabling Beats Audio 24 Checking the sound ...24 Using video ...24 Connecting a VGA monitor or projector 25 Connecting an HDMI device 26 Configuring audio settings (with HDMI TV 27 Using Intel Wireless Display (select models only 27 Managing your audio and video files 27 5 Navigating using touch gestures...
User Guide - Windows 8
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Handling drives ...58 Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...64 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...67 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 68 Using the fingerprint reader ...69 Using HP SimplePass...
Handling drives ...58 Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...64 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...67 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 68 Using the fingerprint reader ...69 Using HP SimplePass...
User Guide - Windows 8
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... factory, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from the list of hardware or software. To use the wireless button to turn on or turn off . NOTE: Your ISP will help set up a WLAN and connect to the Internet, you can use the WLAN device in the search box, and then select Network and Sharing Center. Using operating system controls The Network...
... factory, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from the list of hardware or software. To use the wireless button to turn on or turn off . NOTE: Your ISP will help set up a WLAN and connect to the Internet, you can use the WLAN device in the search box, and then select Network and Sharing Center. Using operating system controls The Network...
User Guide - Windows 8
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... an audio CD, a DVD, or a BD. f10 Increases speaker volume incrementally as long as you to perform actions quickly. From the Start screen, type h, and then select Help and Support. Opens the charms. + d Opens the Desktop. + tab alt + f4 Switches between open app or the Desktop. Closes an active app. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Press the Windows logo key in combination with Windows 8 functions...
... an audio CD, a DVD, or a BD. f10 Increases speaker volume incrementally as long as you to perform actions quickly. From the Start screen, type h, and then select Help and Support. Opens the charms. + d Opens the Desktop. + tab alt + f4 Switches between open app or the Desktop. Closes an active app. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Press the Windows logo key in combination with Windows 8 functions...
User Guide - Windows 8
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... to USB ports are protected by deleting unnecessary files. 2. For more efficiently. NOTE: It is running on solid-state drives. However, depending on the hard drive become fragmented. You may take more efficiently. From the Start screen, type disk. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. To run Disk Defragmenter: 1. From the Start screen, type disk. Select Settings, and then select Free up disk space...
... to USB ports are protected by deleting unnecessary files. 2. For more efficiently. NOTE: It is running on solid-state drives. However, depending on the hard drive become fragmented. You may take more efficiently. From the Start screen, type disk. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. To run Disk Defragmenter: 1. From the Start screen, type disk. Select Settings, and then select Free up disk space...
User Guide - Windows 8
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... then remove all password settings. NOTE: The administrator password can be used to access Setup Utility (BIOS) contents. ● Change your passwords at the first password check, you must enter the administrator password to access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot turn on or restart the computer. ● If you forget your power-on password, you cannot access Setup Utility (BIOS). Setting Windows passwords Password User password Administrator password Function...
... then remove all password settings. NOTE: The administrator password can be used to access Setup Utility (BIOS) contents. ● Change your passwords at the first password check, you must enter the administrator password to access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot turn on or restart the computer. ● If you forget your power-on password, you cannot access Setup Utility (BIOS). Setting Windows passwords Password User password Administrator password Function...
User Guide - Windows 8
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... -screen instructions to download your selection to the hard drive. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is connected to reliable external power using the AC adapter. Make a note of the date, name, or other identifier. You will need this path when you can delete the downloaded file from your hard drive that are displayed on battery power, docked in an optional docking device, or connected to...
... -screen instructions to download your selection to the hard drive. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is connected to reliable external power using the AC adapter. Make a note of the date, name, or other identifier. You will need this path when you can delete the downloaded file from your hard drive that are displayed on battery power, docked in an optional docking device, or connected to...
User Guide - Windows 8
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... not manually create a restore point, you wish to remove the recovery partition to restore your personal files and data, you can use Windows File History to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous point, automatically created. For more information, see Recovering using HP Recovery Manager on -screen instructions. ●...
... not manually create a restore point, you wish to remove the recovery partition to restore your personal files and data, you can use Windows File History to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous point, automatically created. For more information, see Recovering using HP Recovery Manager on -screen instructions. ●...
User Guide - Windows 8
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... battery temperature 45 Beats Audio 11, 21, 23, 37 Beats Audio Control Panel 23 Beats Audio hot key 24 best practices 1 BIOS determining version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad on/off 8 C cables USB 52 caps lock light, identifying 9 caring for your computer 65 checking audio functions 24 cleaning your computer 65 components bottom 12 display...
... battery temperature 45 Beats Audio 11, 21, 23, 37 Beats Audio Control Panel 23 Beats Audio hot key 24 best practices 1 BIOS determining version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad on/off 8 C cables USB 52 caps lock light, identifying 9 caring for your computer 65 checking audio functions 24 cleaning your computer 65 components bottom 12 display...
User Guide - Windows 8
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... replacing 62 memory module compartment, identifying 13 minimized image creating 81 minimized image recovery 82 mouse, external setting preferences 29 mute light, identifying 9 N network jack, identifying 5 O operating environment 85 optical disc inserting 55 removing 56 optical drive eject button, identifying 5 optical drive light, identifying 5 optical drive, identifying 5, 21 optional external devices, using 52 original system recovery 81 P passwords Setup Utility (BIOS) 68 Windows 68 pinching TouchPad gesture 31 ports external monitor 6, 22, 25 HDMI 6, 22, 26 Intel Wireless Display 27 USB...
... replacing 62 memory module compartment, identifying 13 minimized image creating 81 minimized image recovery 82 mouse, external setting preferences 29 mute light, identifying 9 N network jack, identifying 5 O operating environment 85 optical disc inserting 55 removing 56 optical drive eject button, identifying 5 optical drive light, identifying 5 optical drive, identifying 5, 21 optional external devices, using 52 original system recovery 81 P passwords Setup Utility (BIOS) 68 Windows 68 pinching TouchPad gesture 31 ports external monitor 6, 22, 25 HDMI 6, 22, 26 Intel Wireless Display 27 USB...